I was a customer in line the other day and a group of firemen came in and I blatantly heard the cashier tell them they only support COPS!!!!! What in the world!!!! How could they say something like that to our first responders , I truly hope she never needs help from these firemen .... and if this is a corporate policy shame on chipotle !!!! Shame on you .. read more

Chipotle Mexican Grill - The facility - Mexican Near Me - Madera, California

the tables were dirty and my burrito was ass. i actually gagged when I took a bite no sauce would help.

Chipotle ... Love coming here for some Americanized Mexican Food. It's really good. I probably come here once every other month. They have good burritos, they are well stuffed with enough meat and cheese and whatever you may want to put on your burrito. With every meal that you get, they also give you a side of chips which are pretty good. The meals tho, I would recommend those instead of just getting the burrito. It may come out as more but in my opinion it's more of a better deal. read more

Make sure to check online orders before you go home they always either make the order horrible or literally put half of what you order it's seems like on purpose if I could choose no stars I would especially because of their pricing read more

The food was well made and it was very fast ordering through their app! I would definitely recommend going to this location!

Lean and flavorful meats not fatty like some other joints...plenty of friendly staff to keep the line going and reggae in the background! Yep this place has me coming back from time to time over again... just wish they had late night... read more

Chipotle Mexican Grill - This is good food... skip taco smell and step it up..Yep! - Mexican Near Me - Madera, California

Why does the food here taste like bleach? Also chipotle across the country needs proper training on how to properly roll a burrito

Staff was and is very friendly inside the establishment is clean and always stocked. Food has great flavor but honestly the portions are really small and only reason I go to this one is because it's the only one here in town it's my second time the first time I told myself I wouldn't go back due to how small the portions are but had the craving so I gave in maybe my third visit will be better lol I doubt it. Fresno location near river park now there they hands up the best in all..... read more

This location is awesome! They always gave my food ready to pick up and it is always correct. Definitely one of the better places to eat. Their employees are sharp and respectful. Clean place too read more

i have been to other locations with great service and this one is by far the worst one, they serve you very little meat even if you order double so you pretty much end up eating rice and beans read more

Came in 20 mins before closing we were the only customers. I wanted guacamole but Natalie said it was reserved for online orders only. By that time it was 10 minutes to close and still did not want to give me guacamole because it was reserved for POTENTIAL customers within that time frame. I feel like she was discriminating against me. Horrible customer service. read more

Ive ordered doordash from this location a couple times and it seems the employees just put the least amount of effort possible into making your food I could feel the depression, undertrained, underpaid, effort in every bite. Seriously would reather eat cardboard from a homeless camp in fresno then go here again. First off they put half the amount of everything compared to when you go in the store. I have been skimped both times on meat . I have received rotten lettuce in my food . Also have not received what i ordered time and time again. I would recommend driving to any other location or just not eating. read more

Wow! First time for delivery and the chicken is dark and extremely dry. It appears it's been setting out awhile. It's like chewing on rubber. Very disappointed. I know you can do better. read more

So I walk in after a long day of work just wanted to grab some quick food and it's fast food but I don't expect a 5 star restaurant experience but a person there was just flat out looking like they hated life and being there my burritos looked like shit folded all half ass but again it's fast food so I don't expect much but the facial expressions of some employees seemed like it's the worst experience they have ever gone through like they were being forced to be at work I know my small purchase does not make a difference in the financial world of chipotle but it again reminded me of why I stopped going getting food at that location I guess being a customer is a burden to some employees read more

Service is horrible during dinner Employees are talking about other customer in the line. Who knows may be they are talking about me to next person in the line. Employees need coaching. read more

The other night we came to this location and it was so dirty that we left and went two doors down to a different restaurant. So today I was a little bit in a rush so I said I'll try it again. Today again it was so messy there was food everywhere splattered all across the counter looks so awful! The only thing that was good was the kid that helped me was very nice but the food but all that look like it been sitting there for a long time. And the counters were just dirty with food splattered all over I will not be going to this location anymore! And when I got my food home it did not taste good at all read more

Well after all I have seen on the news about Chipotle I was hesitant to give it a shot. Glad I did though. I have been twice now. I tried the carnitas burrito the first time & steak the last time I went, Both were good. The price is good for the quality & amount of food you get. All the ingredients are non gmo & good quality. The interior is nice & clean. The staff are friendly. This location has a shared parking lot & is pretty busy at times. Overall I had a good experience.. read more

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We went back again to give them another try, and I am happy we did. They are getting better, I guess they are getting the routine down. Way better portions sizes, I received twice the amount of food then I did my first visit. At least we didn't leave feeling ripped off. read more

your store in Madera, CA is completely incompetent. Won't sell me a Quesadilla cuz you can only order on the app after I just bought one in store last week. The inconsistency in customer service is horrible. I understand how pushing the app is important, but when every other chipotle is selling quesadillas in their stores I think it's ridiculous to lose business over read more

Poor CS service, I wanted brown rice in my burrito they didn't have any they had no intention of even making any they told me, "we're out it'll take 45 minutes to make it", in other words they're not making it. Second the way they made my wifes burrito bowl they made a mess of it, and when I asked for an additional container of salsa the CS rep gave me the wrong type of salsa.Does anyone train these employees on customer service, or do they run the place, who's in charge. read more

I am very disappointed with this location and how much the store hours have changed. After coming in today and asking the workers there it was brought to my attention that they will be closed until 7pm on 4th of July and to me that is ridiculous. All of the workers there are super young they deserve to close at 3pm that way they are able to enjoy this holiday with family & friends. 4th of July is the celebration of freedom. By them working there that late gives them no freedom to be with family and friends. Take a look at the age group you are hiring and pay attention to the changes your location makes. Just because of this I will not come to this location anymore until changes start to happen. read more

I absolutely hate coming to this Chipotle but I have no choice being as it's the only one in Madera. The people are usually pretty nice but the amount of food they give is ridiculously small. I understand they are trying to keep costs down and that they can get away with this because they are the only Chipotle in town so you have no choice but to go there if you have a craving for it but COME ON!! I always leave so upset because of this! read more

Rude! And Disrespectful!! I was informed a while ago this company offered Law Enforcement discounts. And I've never had a problem enjoying this Extended courtesy .... However!!!! Today at this location in Madera, Ca... they would not allow me to use my Credentials as a proper form as Law Enforcement I.D.. even after I informed the manager that as a Federal Officer I do not carry a "badge" we carry our credentials which clearly states Law Enforcement officer along with my picture and all information a federal law enforcement credential has. They still would not allow it stating I was not in Law Enforcement .. So I was not allowed any courtesy from their company ..... I've served the U.S for 11 years but can't get a discount ... Thanks Chipotle read more

I went the other night and I liked the food don't get me wrong you can't go wrong with chipotle but I didn't see that red hair girl and she always makes my day, i heard they had to let her go and tbh from what I've heard about the managers(and coworkers) at that place they took a big L for letting such a hard worker go. If I could give this place no stars I would cause it all comes down to customer service which she slayed at... read more

We go in as often as possible. The food is great! The staff is always smiling and its extremely clean! We love their burritos !

I have went in to the establishment a few times hoping they would get their act together. Food is always behind or burnt. Poor communication between employees. The only thing or person that stood out tremendously was their expo service employee. A dark red headed girl by the name of Amber I belive. She a Is very polite and always noticing when a customer is unpleased. She goes above and beyond to apologize for others and quickly makes it right read more

This is the best Chipolte! I have celiac disease and they were so awesome in handling the food. Fresh gloves & changed out spoons. Food was awesome. read more

Really appreciate the staff at this location! Always satisfied with the quality of food, as well as the kind individuals that work here.

Horrible! The cashier sure knew to up charge for guac and I notice when I got home that she never gave me my extra guac for my chips. $3.55 wasted for no guac given in my bag! This is why I hardly go to Chipotle from their bad service and expensive price on their food with their minimal amount of meat that add in. read more

So I finally tried this place out after hearing so much about it. I liked the service that was really fast. They are basically set up like a Subway where you go down the line and tell them what you want on your burrito, salad, or whatever. The ingredients are very fresh but otherwise nothing that really stood out to me. The food is similar to Baja Fresh but a little better. The spicy salsa (red one) is similar to what you might see in a taco shop but by Mexican standards is mild-medium in spiciness. The meat should have been more flavorful. I give this place a 3.5 for good effort but honestly it's like the Panda express of Mexican food. read more

So glad we have a Chipotle in town, love the bowls with guac and carnitas, I've had the quesadilla and it's pretty good too. I feel that they need to keep up with cleaning tables and emptying trash more often, even when slow the front gets forgotten. And please turn the AC off, it's frosty cold. read more

Love Chipotle!! I had a chicken salad and it was fresh healthy and filling. It's pricy but that what you pay for good food! The service was fast and friendly in soo glad we have a chipotle in Madera read more

Finally a Chipotle in Madera! Love the flavor and freshness. it's clean and doesn't taste like the same ole Mexican food in Madera. Hope it last! read more

Delivery was fast it took less than 30 minutes for my order to get here. Bowl was made perfect and tasted delicious! Also delivery was free which was even better. First time trying chipotle in madera and I'm glad I did. Totally recommended. read more

It's definitely Chipotle. The service was fine, and the food was exactly what you come to expect from Chipotle. Yay new places in Madera!

Friendly staff greet you as soon as you walk in and offer assistance with the menu. Chicken salad was tasty and Keto diet friendly as you build your own and can opt out of carb heavy add ins, read more

Never ordering online from this place again. Totally messed up my order. Didn't give me what I asked for at all.

It definitely doesn't live up to the hype... I guess I'm just a fan of authentic Mexican food... This place is like an over priced Taco Bell

It's 12:00 noon and the chicken is not ready , have to wait , I can see that happening ....say between 10:00 and 11:00 , but to be out of chicken at lunch time is poor management and totally inexcusable.! read more

I love Chipotle! But this new one in Madera leaves a lot to be desired. I visited 4 days after they opened. Music was so loud couldn't even hold a conversation. The food which is is usually fresh and hot at other locations was cold and the lettuce was wilted. After I ate some of my bowl, I found a hair at the bottom of it. I threw the rest away. I won't necessarily give up on Chipotle, but won't return to this one until they get their act together. read more