Ugh, I hate giving bad reviews but after many many chances of poor bowls, missing items, dirty place. I just opt to go to any other Chipotle in the area. They just can't seem to get any decent workers or managers to make and serve the food. When you mention missing items they do nothing and act like its your fault. They put no thought or effort into making your dish so proportions can be way off and not tasty. Not my go to Chipotle location read more

Chipotle Mexican Grill - Chicken burrito bowl - Mexican Near Me - Medina, Ohio

Classic example of shrinkflation. The portions are so small! It's like they are measuring ingredients out as if it were gold. They put less than a tablespoon of sour cream on (seriously) and even less cheese. The corn salsa was even given sparingly. The meat portion was just ok, but way less than several years back. It's very obvious that the workers have been trained in portion size because the are very careful in how much they are giving you, contrary to the past where they just took a spoonful and threw it on. They even gave you more, if requested. Sadly, I am done with Chipotle. They won't get another dime of my money. read more

One of the slowest Chipotle's in America. You get to stand there while you watch them make call in or online orders. We asked the worker about it and she was extremely rude in her response. It's also pretty dirty. I'll post a picture of the line: it's absolutely filthy. Go to the one on 18, it's a much better experience. Zero stars if possible. I'll never be back. read more

Chipotle Mexican Grill - Filthy... and there are 5 workers behind the line right now. No excuse. - Mexican Near Me - Medina, Ohio

The service coming out of this place is fucking horrendous, something needs to be done about the staffing here sometime soon or ill stop putting my money here for good because its some bullshit you guys can't afford some decent management with how many people come here almost every evening coming out of the gym or work 7 days a week just to get scoffed at by a rude employee working on the line. yall have run this store like a popup subway since fall of 2024 PLEASE FOR THE LOVE OF GOD get your shit together or some new management. read more

Catering disaster: Order marked ready, store closed, corporate refused accountability. I placed a large catering order with this Chipotle location for 55 people. I received an email confirmation that the order was ready for pickup at the scheduled time. When I arrived to collect it -- on time -- the store was completely closed, with nothing but a handwritten note taped to the door. There was no prior notice, no email or phone call, and no cancellation message. Even worse, Google Maps and Apple Maps both still listed the store as open. This wasn't just a casual meal. I had a large group of guests waiting to be served, and I was left scrambling to find emergency replacement food last-minute. The entire event was disrupted. I had to spend extra money to cover for Chipotle's failure, and the stress and damage caused by their mistake was significant. When I contacted Chipotle corporate, I expected an apology and a refund -- at the very least. Instead, I was told that we were lying and that no such situation occurred, despite having full documentation: Confirmation email showing the order was ready Photo of the handwritten "closed" sign Screenshot of the store listed as open Payment receipt Multiple witnesses who were with me at pickup Rather than taking responsibility for a clear failure in communication and service, they chose to deny everything and offer no help at all. Their response was dismissive, accusatory, and totally unprofessional. If you are considering placing a large order or hosting an important event, I strongly suggest you do not rely on Chipotle, and especially not this location. They will take your money, ghost you when something goes wrong, and then insult you by denying your experience. read more

I ordered online and then ate inside upon pick up. Food was ready quickly and delicious as always. Plus with the rewards I was able to get a free side. Always a fun surprise! The restaurant itself had dirty tables and most of the drink machines were not in order. read more

I have never seen a company offer more money for more food, and then give you less food than normal. Fuck chipotle I am done with it, never going back again. read more

Ur shittin me they didn't put shit In my motherfucking burrito and they can't wrap the god damn thing worth a shit

Made the mistake of trying this location again after years what makes me mad is I go in there the girls cleaning above the food and spraying stuff now that you put my son's burrito together on a dirty filthy counter that should've been cleaned up. It was all over his burrito wrapper you make my bowl, which is got crap all over the bottom of it and the food looked dried up. flipping disgusting then when I ask you to wipe my bowl off, you take your dirty apron and wipe my bowl off after that I didn't want my food and not only that when you put it in the bag, the bag had food all over the bottom and it was leaking on the inside freaking gross makes me wanna puke. I guess if you go in during the daytime, maybe if you go in 45 minutes before they forget it. read more

This is what a mobile order looks like. I ordered it after work bc I was being lazy at a time that wasn't rlly busy. Come back home, there's barely anything in the bowl. Called and left a message and no response. The ambiance of my room made me feel better after this awful experience. read more

Chipotle Mexican Grill - Mobile order - Mexican Near Me - Medina, Ohio

The last three times I have gone to this location, it's been nothing but a disappointment. They give you a half a scoop of rice, as well as the add ons. I keep telling myself to go to the one on 18 instead but always give this location a second chance. Jokes on me... This time they were out of steak, we got a free side from the app and when we got home never got it even tho we asked them a couple times. when we got home, the food was so salty we could barely eat it. The employees get frustrated with you, but they should think to themselves... would they be happy spending $15 on a bowl that is 3 bites worth? I will no longer give them another chance or go to this location, I will drive the extra mile! read more

Disgusted to find dead fly in the lettuce. The food prep line was NOT clean, with food debris everywhere on the line. There is lack of care for quality and cleanliness evident. We wasted $10.85 on this and had to immediately throw it away! read more

Chipotle Mexican Grill - Served a bowl with dead fly in food. - Mexican Near Me - Medina, Ohio

Pretty disappointed in this location, as far as online ordering goes. In person- great service. Good portions. But it's like the online orders get the scraps. I've ordered online from here a few times and have never had a good bowl. This part time they forgot the back beans, and there was literally *10* small, super burnt, pieces of steak. Undercooked rice. And forget about asking for "extra" portions on the app- they give you barely anything in your order because they know you're not watching, or they're in a rush and just want to throw something together. This pic is my bowl of extra rice, extra cheese, steak, black beans and guac hardly fills half of the bowl. read more

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I got a bag of chips and a side of salsa with my bowl. The bag literally had 7 chips.

They are always running out of food and don't seem to care. Employees throw around your food on the line and lack hygiene. They grabbed a chunk a white rice out of my bowl with their hands and put in into someone else's bowl. Also on our way out and lady found a bug in her bowl... ew. Made me want to never go back. read more

You need to get a manager in there that will FIX the issues you continue to have at this location. Stop replying and actually do something about it. I decided to try this location again since it is so close to our house sadly, it was another mistake. From the moment you walk in you feel like a burden to the employees. The employee serving was extremely rude and short with the customers. She was slamming food down and rolling her eyes when customers were asking for additional items. The chips are extremely stale and chewy. My order was incorrect (which I didn't see until I got home) we were missing items. I should have checked everything before I left given the history but I shouldn't have to. The last thing I'll add is not allowing employees to stand around the front counter and eat while customers are present and checking out. Not only is this a violation but it's also disgusting to watch someone eating at the counter while your food is being prepared. Do better Chipotle. read more

Basically Chipotle is good. This Chipotle is no exception. Friendly staff and helpful staff. Love the chips and corn salsa. read more

Lack luster. It's your typical Chipotle joint. Getting food in line and in person is best at this location. When ordering for pick up-they prolifically make the food ahead of time so that, when you arrive on time for your pick up, it is already cold. Most items are sad in appearance and the chips are like little flat bricks. Best of luck when ordering from this location. read more

I thank the employees for working. Showed up and had to order on my app. No walk up orders accepted. I waited 20 minutes. It sucked !! I can not order what I am use to ordering. I did not know what I got until later I like extra cheese and extra hot sauce and forgo some other items. This was awful !!!!! I won't go back like the others who left when they saw this mess until I can order at the counter I'm sorry management has recently ruined this experience read more

VERY small portions. Combining the ingredients from the 3 tacos I got into one taco would have been a sufficient. They fell way short Ended up crumbling the 3 tacos into a taco salad. Since half of what I got was lettuce anyway I dare anyone to try and call the store. They refuse to answer the phone, even when I asked for a manager I'll go back to Chipotle, but not this one!! BTW - their online ordering system sucks! Convoluted and difficult to back out of an order read more

It's good food. Food assembly line is dirty though. Would recommend. It had great proportions read more

Not sure what is going on with this location. Hardly never the same staff and the people who work here are stingy on the toppings. Gave me a half a spoon of meat. I did not ask for more because I did not want to get charged for double meat. Disappointed coming here. read more

Food was amazing and staff was kind and energetic. The four of us order our food with no problems. As we were eating our food, the manager asked us how our day was, we all replied good and asked how she was. She then responded that her staff said we were very rude. We asked what we did because we all used manners while ordering and paying. Manger told us that we needed to leave immediately or she was going to call the cops. We all said ok and quickly packed up our food and left. Then we were cleaning up our table (making sure we didn't leave a mess), and we were told to leave again. We are unsure what we did to upset the staff and would have liked an explanation. read more

was a bit disappointed i ordered off the app and i've never had a bad experience but they gave me the wrong order and i tried calling but it's some automated bs so i drove back up there and i gave the girl my receipt and everything and she was nice but when she walked back to give her manager the receipt i could hear every word they said! the manager and another girl in the back were talking crap and that's so unprofessional. what am i supposed to do??? y'all screwed up MY ordered??? i'm sure she was talking so i could hear it but that's just disrespectful. the girl who was talking to the manager was ending her shift and when she walked past me she looked me up and down. like huh???? i did something??? if you don't like your job then quit.. idk man.. the ~disrespect~ go to the chipotle on 18 in medina instead lmao read more

Planning to stop by chipotle for lunch or dinner make sure you check your item that you ordered and your receipt. The staff is known to ring items incorrectly read more

I always try to give this chipotle the benefit of the doubt. It's in a convenient location for me. However, whenever I go in, the rice is either way too mushy or way too undercooked. I don't get very much on my bowls and the rice is usually my favorite part so I get extra, it's always a disappointment. Online ordering is ridiculous too, you get half the portions you would when in store. Even when you ask for extras! Chipotle please step it up!! read more

We entered the chipotle with nothing but a dream. A dream of two bowls with double steak and queso. We get near the end of our chipotle experience, and we approach the register. we were fretted with the bill. Oh how daunting the pain in which the imposed on our will oh i can't any longer. Our card was declined. the horror. we swipe again same fate declined. we didn't want the food to waste but they wouldn't give it to us. We work outside all day and was parched from the exacerbated heat. they wouldn't give us a cup to quench our thirst. frick medina chipotle. read more

a "Dear John" letter to Chipotle Dear Chipotle, I am afraid it is over between us. It was great while it lasted but it is time for me to move on. In the beginning I looked forward to seeing you. Your steaks were always lovingly grilled medium rare and your chicken perfectly seasoned. Along with the generous portions, you were hard to resist but now whenever I see you it is just disappointment. The grisly meat, the burned, too salty chicken and the meager portions just remind me of how good it used to be and makes me sad. We still have the guacamole but that is not is not enough to make me stay. I have given this relationship three chances to work but I realize it is time to end it. I will remember when things were good but it is indeed time for me to move on. Sincerely, A truly sad and disappointed customer read more

Very upset with them! Ordered 4 bowls, Burrito and a kids meal chips and some other stuff cost me over $40 went to pay with cash and the cashier she got extremely extremely rude with me and refused to take my cash and demanded I pay with a card! Thank god I brought my wallet in because there was no way I was gonna walk to the car and back after just having back surgery. This being said I very much doubt I will be back to this Medina location! read more

redownloaded yelp just to let the citizens of medina and surrounding regions know that this is probably the most incompetent chipotle and you're better off driving the extra 10 mins to the location on 18 for a decent meal that's worth what you paid read more

I have come to regard Chipotles around the greater Cleveland area as friends, or perhaps even family members. They all have their individual quirks, though they are all related at heart. Blood is thicker than guacamole, and all that. Like the other reviewer stated, this Chipotle is like kind of like your high school nephew - all rebellious spiked hair and skater shoes, but a really good kid at heart. Okay, that's completely not what the other reviewer stated, but what I'm trying to say is that everyone here, employees and customers alike, were super young and probably in high school. The female employee spoke with question marks at the end of her sentences (ladies, please try not do this?) and the male employees tried really hard to look apathetic but mature at the same time. I don't know, it was great. Food was good, place was clean - 4 out of 5 Chipotle stars (compared apples to apples to other Chipotles only). read more

There's three things I find consistent at this particular location. 1) I never have a problem with their being fresh food 2) The employees are typically more interested in each other than the task in front of them (counter employees) 3) Hardly anyone there can roll a burrito If it's your intention to order a burrito with more than any 5 ingredients, STOP. Order a bowl with the tortilla on the side. They will screw the entire thing up royally. Expect at least one end open when you receive it, if not both, and you'll be lucky if they close the side. If you still want that burrito, order some chips to scoop up the half that's falling out, or get some silverware. I wish there was another location near me so I could go there when I have a taste for Chipotle. read more

I LOVE CHIPOTLE!!! I don't live in the US, and while Chipotle does have locations in Europe, none are close to me :( So to compensate, when I'm back in the US I get my fill of Chipotle--at a minimum eating it 3-4 times in 2 weeks. Medina location has always provided good service and is quite fast, even during the busy hours of lunch and dinner. I tend to always take my order to go but eating there is nice enough (decorated in a clean, modern industrial style that while looks nice, isn't always the most comfortable but is fine). I always get the same order, veggie burrito or burrito bowl with white rice, veggies, sour cream, cheese, mild salsa and lettuce. Always accompanied with chips and mild salsa (to be eaten later in the day or the day after, I don't have that big of an appetite!). Writing this makes me salivate as I'm writing it...can't wait until next time ;) read more

Unbelievable that they would not take my order in person. They said on line only. Never spending a dime here again

Went for the Halloween $5 burrito and the employees knew nothing about it, one particular employee was very rude about the whole thing. They told us we needed costumes need to the deal, which you didn't. Had to basically argue with them that the special didn't require this...and then they only gave us (wife and I)one deal at $5, not two. Tried to do this on the app and it didn't give the $5 special. I won't be going to this location anytime soon. Not a good experience read more

Ordered online today and waited outside for 30 minutes due to the store having short staff. Frustrating part was while waiting everyone else keep picking up orders. Little to no communication as to why my order wasn't ready and zero empathy while I waited. Was told multiple times it being worked on now just waiting on certain items. Meanwhile at least 10 others picked up orders. Will not spend another cent at this location. Constant turn over of people and always allow but this was the worst. read more

Ordered online so I could pick up my dinner at 9:30pm. I go in to pick up my food, it's not even been made yet!! Still had to wait. No discount, no extra chips, no extra salsa.......barely an apology. read more

We usually order through the app and the food is always ready in generous portions for us when we pickup. Once when the app glitched, the manager, Anna helped us resolve the situation quickly and was very helpful! Never a bad experience! read more

After being rated the dirtiest kitchen in medina, that spooked me from you for years... I finally go one time, get a stake burrito with like nothing on it, and get food poisoning... On top of that, I also had trapped gas, which never happens to me... If I were a health inspector, next time I'd pay closer attention... read more

Ordered through the app. Food was not ready almost 30 minutes after it was supposed to be. Sat and waited even though there were times when NO customers were in the in-store food line. The process is bad. Had to get a refund and leave. No communication from employees. They all wanted to avoid the situation. Manager appeared to want to avoid it as well, no apologies and did not seem to care. Chipotle on Rt. 18 is great. Avoid this one and go there. read more