I ordered about $400 worth of catering for my sisters 60th. Everything was ready exactly on time and an entire crew of staff was finishing up as I arrived so I was getting everything hot off the grill. Everybody was so kind and supportive and one of the boys carried my stuff out to the car for me and figured out the best way to load it. The manager asked me to let her know how everything was and even introduced me to her staff. The food was perfect. It was perfectly spiced and absolutely delicious. I'm extremely happy with the entire experience. I especially love that I was able to order brown rice with cilantro, which I would eat every day if I could. read more

This genuinely was the best chipotle I've ever been to. The food was so fresh, the space so clean, the employees friendly. Left with a full belly and full heart read more

just had the most rancid, brown guac served to me on my bowl. i've never had anything like that at any other chipotle ever. ruined the entire meal; i am not exaggerating. who knows how old that guacamole was. sad :( read more

I've been here a few times and I'm usually not overly impressed. However you look at it, it's still fast food They do better than most fast food places. I would much rather eat at Chipotle than Taco Bell. This location has a drive-through which makes it convenient. It was clean inside when I went to pick up my order. The staff is always friendly. I ordered a Guajillo steak bowl. The steak was very flavorful, just wish there was a little more steak included. The portion of food was a lot more than I was expecting overall. Sadly, it was cold when I picked it up. I usually have some small issue with my order when I go here. That is the reason I rarely come in. read more

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I'm reviewing my experience at the New Milford location. Last night we went there for dinner. As we walked in I noticed several dirty napkins on the floor along with three chips on the floor. We went up to the counter and placed my order but was told only app orders could be filled. As I contemplated placing an order I looked at the food bins and they were filthy. There was food smeared all over the outside of the bins, particularly the guac and salsa. It was disgusting. I will never go to another Chipotle, the experience was disturbing. And I do have an issue with only being able to place an order through the app, that's ridiculous. read more

Will never be going here again. Ordered extra rice and my burrito was still the most pathetic, meager thing i've ever laid my eyes on. Couldn't have been more than five inches and that's with the "extra rice." I wouldn't even serve this to a toddler, they'd be hungry 5 minutes later. Save your money and go somewhere else. read more

Chipotle Mexican Grill - Mexican Near Me - New Milford, Connecticut

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Their food is always great, I've only been served great food when I order inside. But every time I order through mobile pickup I get much smaller portions, like significantly smaller. And a few times I've had the ingredients swapped between my bowl and the other bowls in my order. Anyway, it's a location as long as you order inside. read more

My wife and I have been customers of this Chipotle of New Milford for 4 years and tonight decided not to be customers of THIS establishment EVER again. Usually it's a pleasant experience but tonight I go in and order a "Carna Sada BOWL" which goes fine then ask for a "Carna Sada Quesadilla" and am told; "We can't do that unless you order it through the App!" After asking several times and asking"Why?" The manager comes over and with a frown say's; "I'll get that for you, just so you know if this staff doesn't stick to the rules, they will be fired!". After I get what I asked for I say to the manager; " You know a smile goes a long way " she quickly replied; " When you Don't treat us with respect you don't deserve a smile!*" Sorry, I gave them respect, I just asked for what I've always gotten here before. Oh and it was a new manager. read more

We were so happy to try this Chipotle location. After a few poor experiences at the Montvale NJ Chipotle location our expectation was low. To our surprise the staff was happy and pleasant, the meals were tasty and fresh, and they pack the bowls high so you get your money's worth (unlike the half bowl portions in Montvale). We will be back for sure! read more

The Lady serving me gave me great portions on my half chicken, half steak. Would definitely recommend just because of that one worker.

I had an interesting experience with the app when I ordered my food. I changed the address to my NYC place of residence, but it was sent to the Brewster address instead. The problem was immediately fixed which was great. The food was great and was nicely packaged. The delivery driver that came to both locations was also really nice and didn't give any of my housemates any grief for the miscommunication. The delivery process was also on time which I loved. Overall I would come here again. I loved the speedy process that it took to resolve the issue as well. read more

Talk about an unclean place. The health department must be getting paid off. Food was tasty but the eating area was filthy. Table was a mess and there was garbage on the floor that an employee kept walking around while cleaning and never picked it up. I'm afraid of what the kitchen might look like going by the filthy dinning area. I do not plan to return to this location. Shame on the business owner and manager's. read more

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Burritos are extremely small. Don't order from here. Go to another chipotle because you won't get your moneys worth

I live less than a mile away and have been maybe 5 times since they opened. Havent had 1 bad experience! Youre watching them make your order. Not understanding all the wrong orders etc. Its chipotle. - only complaint is long wait but thats too be understood at new busy location. Always good, always exactly how I ordered it. read more

Chipotle Mexican Grill - Mexican Near Me - New Milford, Connecticut

I knew I should've walked out when the young man behind the counter yelled to his coworkers, "How do you make a quesadilla?" But I had faith. Oh boy was that a mistake. Not only did no one help him but the employee himself was making a joke out of his incompetence. He burnt my quesadilla and proceeded to laugh with his coworkers about it and then attempted to hide the fact he burnt it. It was such a horrific experience I wanted to walk out but I had already waited half an hour even though there wasn't even a line. Then I asked for sour cream, hoping that would help cover the taste of burnt wrap but they were out of that. Man I was excited for this chipotle to open in my neighborhood but this place is a disaster!!! Just go to Moes in Brookfield. read more

Chipotle Mexican Grill - Quesadilla - Mexican Near Me - New Milford, Connecticut

Just a heads up. There's something seriously wrong with this Chipotle. My friends have I had nothing but wrong or strangely put together orders for the past month they've been open. Things missing, not rolled properly, and not enough food in the burrito or bowl. It's just like all the other Chipotle restaurants except not good. They do however give you refunds on the app if you're unhappy with your meal. But I do wish this place would improve as Chipotle is usually my favorite... read more

If you want overpriced lukewarm food that you get to eat on dirty tables then this is the place for you. know people who live i ot that love Chipotle but I would not recommend this one. The trash containers were so full and not separated , so you could not recycle the foil trays. Chipotle should check on their franchises if they want to maintain a decent reputation. read more

Very disappointed in the food quality at this location. This is my second time there. Prob won't be returning, will make the trip to danbury to Sals Fresca . read more

Food was good, service was good. Portions were fair and everyone was happy with their meals. Will return, definitely happy to have in new Milford. read more

The food was great. This was probably the best experience because even though it is considered fast food, this feels closer to home-cooked Mexican food. The employees were attentive and polite even though it was late and close to closing time. I also felt that the decorations and the atmosphere was very pleasant. I am definitely going again. read more

Had to wait an hour, still no food. Left frustrated with no food. The person at the window said to get a refund on chipotle.com. Nope. Once you order no refunds!!! This restaurant might be good once they get their act together but stay away for now. Now my daughter is driving back to New Milford 25 minute drive, in hopes to get our food. As far I am concerned not a pleasant dining experience. read more

Awful, the meat is sparse , salty and overcooked. tonight they ran out of onions and peppers so what did they do - offer some thing else? - No! the guac was less than a tablespoon, awful i will never waste my money here again! read more

This location straight up sucks. There was like half a scoop of chicken and barley any rice or salsa or lettuce. Never going again as this is the second time . They make subway look like they have generous portions read more

Chipotle Mexican Grill - Mexican Near Me - New Milford, Connecticut

This place does suck !!!! Don't waste your time. Your better off going to the one in Danbury. They know how to make a burrito!!! Portions are way small looks like a soft taco with meat and cheese from Taco Bell. Staff has no clue. I actually Gave them another chance Tuesday night. Got there around 6pm for dinner - door was locked with a few people inside. A patron opened the door for us we went in line a few minutes later a employee put a sign on the door "closed " ???? Hmmmm - then the employee came over to us and told us that they ran out out of food and only had enough to feed the rest of the people on line WTH!!!!! Lmfao - Once again Chipotle New Milford Staff do your self a favor and take a trip to Danbury to see how to make a real Chipotle Burrito because you guys are sinking real fast !!!!!! read more

Decent Chipotle to eat at as long as they are open. For a few weeks I would go and they would have the doors locked but they would be open.

This restaurant is inexcusably filthy. The dining area had not been cleaned there was food on the floor in the kitchen as well as latex gloves on the floor in the kitchen. I strongly recommend that you avoid this restaurant. read more

I am the biggest Chipotle lover and this place is so awful. This is my second time ordering here and both times they have got it wrong and the portions are so small it's unreal. Chipotle isn't cheap, so take your money to a different location or somewhere else. Not worth it read more

It usually pays to drive to exit 1 Danbury- for quality and TIME! Maybe it's a Manager issue, but slow, inconsistent, and sometimes just bad. i have ordered food, arrived late, so I know it's waiting and had to knock on drive through window 3x for dude to open. Staff: the latino or other staff walk quickly and work pleasantly, the Caucasian staff DO NOT walk fast, play a game of the gloves! they take SO LONG TO PUT ON, watched one white worker out them on, then someone asked him a question, he took them off and then have to go put on another pair, then walk slowly to the line. no team work, helping the latina do food line, check out, etc. Half the staff DOES NOT WANT TO BE THERE WITH LAZY ATTITUDES. MANAGER: Watch the walk. read more

The absolute worst drive thru I've ever seen. There's nowhere for cars to line up so they just mob around the parking lot ,blocking traffic. People get angry here. and tensions run high. And why is it so slow? How is it possible that I'm waiting in line for a half hour when everyone ordered ahead? Get your act together. Or better yet go out of business so someone who doesn't suck can take your spot. read more

I have given this location a few tries but tonight's visit was the most atrocious. As someone who has worked at Chipotle before I have an idea of how things should be. The line is an absolute mess, lots of cross contamination of meats and cold toppings. Cut sizes are completely OFF- cilantro & onion the worst, they're huge in the rice & guac. It's like your biting into a bowl of cilantro with some rice instead of the other way around. And multiple times that I have asked for plain white rice- to not get a mouthful of cilantro, I've been told there isn't any. Chipotle always has trays of plain white rice prepared in the hot box for the next shift/morning to have for opening- so it would be hard to believe that this location would not have them prepared on more than one occasion. My husband loves chipotle so I really try to keep an open mind- but today in my bowl there was 3 pieces of cut up glove, which I will be posting a picture of. Who wants to pay almost 12$ for gloves in their food. And when i asked to speak the manager (in a discreet way to not cause a scene with a HUGE line of customers), the worker said he would let her know, and I just asked that he ask her to come to where I was so I can nicely speak about the issue. I am super empathetic to this situation having worked at a Chipotle before, but after waiting for 15 mins for the manager to speak to me and look my way but not come to speak to me, I am DISGUSTED with this location & management at this location. I should've told everyone about them serving glove with their steak. I was excited to have a chipotle in CT that compares to my home location in NY- I was sadly mistaking. Do not go to this location. read more

Chipotle Mexican Grill - Gloves in my food - Mexican Near Me - New Milford, Connecticut

A family member of mine ordered a variety of foods for a surprise birthday party and recieved great service throughout ordering it. Everyone loved it! read more

12/4/21 is the date I'd this review. They said they close at 10! And I got there just after 9:40 and the restaurant was already locked up and cleaning up. I called the restaurant and asked what was going on and had a worker who didn't even want to answer a single question as to why they were closed so early, and there were 3 other people in the parking lot. He finally gave me to the manager who I couldn't even understand a word from. Absolutely terrible service and customer relation. I will no longer eat from a single establishment of this eatery based on how they let people like this run them. I only left one star because I had to. TERRIBLE. read more

Deserves 0 stars, place is filthy and food prep is disgusting. Chips were stale, portions were tiny. Don't waste your money.

Went on my lunch break, placed an order for 12pm pick up on the chipotle app. Had to wait at the pick up window for 25 minutes until someone acknowledged my presence. However I was then told to pull up and park my car. It wasn't until a gentleman said, and I quote "Pull up here and we'll make your order." ??? Is this not why I placed my order prior to my departure? Anyways, I waited patiently for 10 minutes, still no burrito bowl. I walk inside, only to then be given my small small burrito bowl. Danbury malls chipotle was far superior. No bueno. Figure it out big hauss. read more

Ordered through the app, was told to pick up order at 7:15 PM. Was there promptly, waited online to get to the window at 7:15, finally made it to window at 7:30, only to be told We are still working on the 7 PM orders, please go away and come back in 15 minutes. I did. Waited online another 25 minutes, made it to window by 8:15 PM. Was told the receipt was in the bag , it was not. Was told they were all out of chips and queso. Without receipt I cannot get refund, half of the food was missing from order, got home 10 minutes later, food was ice cold. Chicken quesadilla was nothing like in picture, everything was in sections, had to assemble, contacted complaint line 2 times in a week, leaving my phone number And email, never received my refund, never received a callback, or a courtesy email. No organization, people standing around not knowing what to do, Total disorganization and chaos. Horrible experience, deleted the app, will never go there again. For the best Mexican food experience, either dine in or to go, highly recommend El coyote, One block away, new Milford Connecticut. Fantastic authentic reasonably priced. read more