This was a catering order that was placed in advance. The ordering process was smooth, and it was ready upon the agreed upon time, which was nice to see. The staff did help with loading everything into the car as there was a lot, which was helpful. Everything was prepared nicely too. Inside this particular location was very messy, however. I had chicken and steak burrito bowls along with tacos with a number of fixings ranging from Pico de Gallo, corn, lettuce, cheese, guacamole, cilantro-lime white rice, along with fresh tomato salsa and their salad dressing. Everything was solid, especially the salad dressing. It had a slight kick to it, which was appetizing. The steak was a little overcooked, but still flavorful. It was what one expects here. Will I go back? Sure. read more

Chipotle Mexican Grill - Customizable Chicken & Steak Bowl - Catering - Mexican Near Me - Potomac, Maryland

type of workers that close the restaurant at 10:20pm when it says 11:00pm closing... lazy

Came here after my workout last week, and my bowl was soooo good. Like im not sure what made it better than Chipotles ive had in the past but this particular bowl was so fresh, and loaded with a lot. I also ordered after 8:30 pm, and it still was so fresh and good. The restaurant was also very clean, and the employees were nice. read more

This is the BEST freaking chipotle EVER!! I swear my husband and I can only go to this chipotle. All the others don't even compare. The flavor is on point every time!! We also love the staff and have built such a sweet friendship with them. Some have even memorized my order :) I truly have no idea how this specific chipotle only has 2 stars. It's in the perfect location, food is amazing, and the staff is so kind. We don't know what we're gonna do when we move out of Potomac from our favorite chipotle location!! read more

They move too slow in here. The location is small, the parking lot is awful, just no smh

The worst chipotle in Montgomery county. Bad portions , poor quality, rude workers & it's just very dirty. Stay away from this one, gotten sick from here a few times. read more

I got the worst food poisoning of my entire life here. It was relatively late, maybe the meat was out too long. Terrible pain.

All three burritos fell apart, and they refused to remake them. None were wrapped properly in foil, and the food spilled into the bag. Then they even put another customer's food in my bag and accused me of taking it. Unbelievable. read more

Lacks good customer service. Management needs to improve training or clean house. If those employees can't stand their job, let em leave. It's not prison. read more

for starters, i ordered a kids meal. A KIDS MEAL. for the smaller portio, LITTLE DID I KNOW... they put NOTHING. into my box. i got ONE serving of rice, and I piece of steak. ONE PEICE OF STEAK. i paid 8 dollrs. TELL ME WHY MY MEAL WAS 8 DOLLARS. I'm very upset. I am ChristiAna Sanchez and I don't deserve this madness. Give me my 8 dollars back + a coupon for free, FREE chipotle forever. it was very durty. or as my kids would say (nancy 12-Ts PMO) whatever that means LOL, ok byeee read more

Chipotle Mexican Grill - Mexican Near Me - Potomac, Maryland

I used to love this brand. went the other day for a quick lunch. Salad bowl with meat and guacamole, one soda... 20 dollars ! what happened ? needless to say I am not going back read more

I want to give negative stars. Staff is horrible. Food nearly empty. She sparingly threw my orders together, so messy and horrible. Nor did she roll the burrito completely before she wrapped it up in the foil, I knew this was going to completely fall apart the second I open it. Then the cashier was literally throwing all items including my salsa and my side of queso into the bag, upon getting to my car I looked into the bag and part of the queso had already leaked out. Do we have any common sense? Are we even concerned about how we treat our customers? They need to completely hire new staff and change management in this location. The service in this chipotle location is embarrassing. read more

Was incredibly disappointed with the size of the serving at this chipotle establishment. The servers were kind and reasonable, but the overall location was below average. read more

Couldn't even order a quesadilla.. Visiting Potomac from California to see family and decided to stop by Chipotle for a bite, as it's one of my favorites back home. Tried ordering a full sized quesadilla, but apparently according to the unsanitary worker at the tortilla machine, I couldn't unless I ordered it on the app, unlike what I'm used to back home. I tried asking them to just fold over a quesadilla with meat in cheese inside, but they wouldn't budge and I had to order a KIDS quesadilla. The food was on par, which I respect, but the table and all other tables around me were filthy and covered with food, sauce, and trash. Gross. Never coming back here again. Do better chipotle Potomac, and don't even try responding with an automated message, cause I'm still angry!!! read more

DO NOT GO HERE!! service is crap and they have so many workers but all they do is stand there. They put in wrong orders and i asked them that i wanted brown rice but put in white rice before i even said i wanted brown rice and dumped the white rice out and put in brown rice. They didnt even give me a lid and if they are being paid 17.25 dollars they should have better workers. If they were paid less I woildve understood but 17.25?!?! I would give them a 0 star if there was a choice. read more

the manager of that location is really good team leader and food always delicious and fresh

I rarely get on yelp, but I need to alert to people about the pure filth of this location. I walked in here at 630 on a Saturday and there were about six workers and no patrons. The restaurant was so disgusting. Every table was covered in food and trash and the floor was a mess. The trash cans were overflowing. The music was blasting and six workers were at the counter chatting. The food counter was also messy with food spilt all over the preparation area. I turned and walked out. read more

Order was ready early, food was great and they were very friendly! Ordered two burritos to-go. read more

Chipotle Mexican Grill - Chicken burrito - Mexican Near Me - Potomac, Maryland

Worst Chipotle experience of my lifetime. From the portion size, which took up only half of my bowl, to the service, who barely scooped me any of the food. As a fan of chipotle, I think that serving size is imperative to the brand. These subpar portions are unacceptable from such a prestigious organization such as chipotle. I have nothing to say but do better. read more

I ordered online and didn't receive a burrito bowl (THAT I ORDERED) and ordered two chicken tacos with crispy corn tortillas but got soft shell. NEVER ORDER HERE read more

Normally this chipotle is perfectly fine but the service I got tonight was terrible. The female who made my bowls was terrible. Extremely sloppy, and she literally threw my bowl into the bag sideways. It split open and ruined my dinner. No wonder they have such a bad rating. Two thumbs down. read more

Worse place to order They did not want to sell me a chicken quesadilla They said order online not at the menu First time i see that at chipotle Only new people working there at mess up They can not make the burrito ! read more

Stop by at 6PM on a Sunday for a quick bite to eat. Food was fresh and tasty. I order the carnita's bowl. The bathroom were clean, however they have to do a better job, keeping up cleaning tables. The employees were friendly and fast. read more

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Pretty gross. I picked up my online order- the garbage behind the counter was spilling over with plastic gloves everywhere on the ground, and the ground in the seating area was totally unclean. The food itself was bad as well- husbands burrito was 80% rice and the guacamole was a solid brown color it looked so nasty. Very disappointing- they need to get it together read more

This is hands-down the worst chipotle location I've ever been to. I'm a big fan of chipotle and I've always thought their customer service was amazing. This location in Potomac Village is definitely the exception. The workers are rude, incompetent, lazy, sloppy, and horrible to interact with. I have encountered this many times, it's a shame because this is the location that's right near my house. Stay away at all costs, this locations needs new managment and employees. read more

many people are hating on this chipotle for no reason it is a recommended option for anyone who wants to have a quick and hearty meal

You know what to expect when you come here. Finally something good to eat in Potomac besides calzones. I found the staff friendly and fast. Sometimes they skimp a little bit, if this happens just call them on it. Normally they give you some extra. The set up is more like DC since its much more rectangular then normal. The space isn't huge but it works well enough. read more

The ladies room was nice and clean. The service was fast. And the soda was crisp and fresh and not flat. I had the sofritas burrito bowl the lettuce was super fresh and crispy. I had a nice serving. Just the right amount. I always hope for a clean table and it wasn't so I had to give a 4 star review instead of a 5. The cashier was nice and friendly. Pleasant music was playing overhead. read more

Chipotle Mexican Grill - Mexican Near Me - Potomac, Maryland

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Ordered 4 dinners for pickup. (4/24) Most were OK, but there were some issues: 1. Kids meal was supposed to come with choc milk -- nothing provided. 2. Quesadilla was a total flop - nothing but 2 shells with NOTHING inside them. Had to work through kid's upset, and then make an entire meal for child. Have e-mailed Chipotle using the feed back system they provided. Have had no response so far. The other meals were OK, but overpriced for what you get. read more

I think everyone knows what Chipotle is at this point. I want to give this one a good review! They're usually fast, friendly, and reliable, especially during peak hours. Last time I went in there (8/1/2018 at 12:10 PM, if anyone from corporate is reading), they accidentally dropped my burrito on the floor when moving it over to the cashier. They immediately apologized and made another identical burrito within about 30 seconds. They remembered exactly what was in it, despite the place being busy and having several orders going at once. And here's the kicker, when I went to give the cashier my credit card, she refused, and said it was on the house. For an extra 30-second wait. I would have gladly paid for the burrito and been on my way, but the goodwill they earned was worth far more than the eight dollars that my food cost. read more

Every time we order delivery from this location, they get it wrong or completely forget a meal. So frustrating. Come on mgmt, you need to be double checking orders before they go out. This is just laziness. read more

Done with this Chipotle. Second time in a row we have ordered online and they seem to entirely disregard the toppings we ordered. I asked for lettuce, sour cream and cheese, but they gave me lettuce and guac. Also forgot the sour cream on my wife's order. read more

Don't order online reading is not their skill my bowl should have had salad rice and cheese all were missing.

The food is great. My family gets food at this location very often, sometimes in person, or online orders. My advice, DON'T EVER USE THE ONLINE ORDER! They seem to screw up you're order every time. You want an example? They forgot 2 out of 4 of our chocolate milks, so 2 kids were left with nothing to drink. They forgot to give us a cup for fountain drinks, and forgot a WHOLE bag of chips. This was by far the most frustrating experience I have ever had at a chipotle restaurant. Thank you for reading. read more

We are huge chipotle consumers. We honestly love it. Today, NYE, we decided to stop by the Potomac village location for lunch. It was a BAD experience. First of all, the manager, who served us our food was stingy beyond reason. I had to ask her several times to add a little bit more. We understand there are corporate limitations on portions. However, we found it discouraging that we could literally count the pieces of chicken we had on our bowls. The employees were also really sassy and acted like they'd rather be elsewhere. When we asked to buy a gift card we were served looks that screamed they were doing us some obscure favor instead of being happy we were gifting someone their business. Not a vibe. Do better. Thanks :) read more

It was cold and horrible. The rice is cold, the meat is cold and was worst chipotle I have ever had. I should have checked yelp before coming here but failed to look at reviews. Stay away from here if you want good chipotle. The staff should take more responsibility for the crummy food. read more

I will never u feet and how or why people my age are completely obsessed with a chipotle I mean it doesn't make any sense?! It's not good at all. In any sense of the word. Chips are served I a nice lol bag and they are stale as all hel. Just like plastic pretty much. The bread on the burrito is chewy and raw and it just tastes like doughZ who needs it? I dontZ don't go. How about another Z????? read more

Poor customer service from the final chick at the end of the line. She had an attitude with customers. Literally you are asking me what I want in my bowl and you huff and puff at me. Then I sat in front of the line and to further confirm it wasn't just me. Food was yummy tho. She was definitely impatient.. There was one really nice and polite guy at the front of the line. I think he was also training someone; and still was nice to interact with. read more

The food here is good most days with the occasional bad day. As for their customer service and knowledge of their menu and pricing that is a totally different story. The ladies who work here do not understand English or listen to you when you tell them to not add salsa and then they go ahead and add salsa to your burrito. On more then one occasion they have overcharged my wife by adding in random 95 cent charges for sides of salsa she never ordered in fact asking for no salsa, isn't salsa supposed to be included with your burrito anyway? At the end of the day avoid this chipotle unless you like over paying! read more

I enjoy coming here to eat due to the fact of people being very nice and always know my order also the food is never dry and is always fresh and amazing read more