We came here for a family lunch. The store was big and spacious, relatively clean, lots of tables available for dining. The store wasn't busy, there were only couple more customers. We got two bowls and a kids meal. The associates were super quick and friendly. One of them even gave my daughter extra cheese for kid's meal. I loved the taste of my honey chicken bowl. The guacamole and vinegar dressing both were excellent. My daughter loved the tacos, cheese, rice and chicken. We all enjoyed our lunch. The soda machine was only disappointment as it didn't have enough carbohydrate gas, so the drinks were sugar water. read more

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The food and the service are horrible. Twice I've gone and the rice wasn't done. The workers seem disinterested in making your order. One star isn't low enough for this location. read more

Spacious inside. Many seats and tables for customers. Bathroom is clean. The staff are lovely. They give proper portion of the food not stingy at all. Standard menu in the location, chicken, beef, pork, burritos, bowls, salad etc. Standard tastes like other places. Convenient location. Big parking lot in the front. Great spot for a quick meal. read more

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terrible, the food was badly cooked, and the service was bad! I asked for queso and he skipped the whole cheese, sour cream, guacamole section. Also on a road trip where we cannot stop for a long time, the efficiency was slow and under managed. read more

I love chipotle. This location has made me hate it. Horrible service, terrible cold food, and it feels like every single person working there is experiencing their first day on earth. read more

I asked the person serving me about the law enforcement discount for correction officers and some female comes out of nowhere with an attitude talking about you got to be in uniform and it's only for police officers. I stated nicely that I've been given a discount in the past and she tells me that's why the previous manager got fired. Her tone and demeanor was rude and condescending. Almost like she has a problem with anyone in law enforcement or corrections. Then she starts trying to take over making my order and messed up my vegetarian burrito. I'm never coming back here again. I've waited a few weeks to post this because I was thinking if it was worth the hassle to speak up or not but I feel she treated me like trash and like I was begging when in reality I wasn't. I'm never coming here ever again. And by the way , Corrections is part of the law enforcement community lady!!! read more

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This is by far the worst Chipotle Location I have ever been too! Aside from the employees having zero customer service skills, everything was limited due to their lack of preparation. We went there around 2:30 a few days ago, and they had no steak, no fajita vegetables, old Queso sauce to the point where it was brown, no corn salsa! They employees give quarter spoon scoops so the portions are ridiculously small and you need to continue to ask for more, more just to get a decent portion. Now to the employees at this location, I have never been to a restaurant where employees actively engage in arguments with customers to the point there is yelling back and forth, not to me when you ask to speak to a manager they refuse to let you! Unless you do not care about how you are treated stay away from this location, cause multiple employees at this location should not be working there, due to their lack of customer respect! read more

This used to be one of my favorite locations, but today the experience was disappointing. The associate preparing my burrito bowl was unfriendly and kept making faces whenever I asked for something. She even went to the back to add an item, which made me wonder if she used old food. I've never had an experience like this here before. I hope she can improve her customer service, because one person can ruin the reputation of the whole location. read more

Rice was still hard. Paid for double portion of meat. MAYBE got a 1/2 and 1/2 sized portion. Waste of $20. The bowl started leaking through the container. 95% of food went in the trash. Not worth the trip at all. read more

I work nearby so we (my coworkers and I) order here at least 1-2 times a week. We almost always have a stellar experience. I won't go into too much detail about the one time we didn't- because I don't think that's fair to do when 99.9% of the time, this location has been amazing. -1 star for that ONE time when everything went wrong, otherwise this is a 5 star location. I have a lot of issues with the Chipotle customer service (for the company, not this particular store... see below.) This location is great at managing their in-store queue, as well as their mobile order / pick up queue. I always order on the Chipotle app and it's almost always ready when it's scheduled to be (give or take 5 minutes, sometimes it's ready earlier and sometimes a few minutes later. No complaints here.) The staff is mostly friendly, I would say 90% of them are very very friendly, 8% are indifferent there's a small percentage that's unfriendly and easily overwhelmed. The food is always fresh and the portions are consistent with the Chipotle brand. THE FOLLOWING APPLIES TO CHIPOTLE AS A CORPORATE COMPANY, NOT THIS LOCATION: If you have any issues with an order, they make you file the issue online with "Pepper" the online chat assistant. It doesn't always work, and it just keeps looping for what seems like forever before you're actually connected to an agent (if you ever are actually connected to an agent). You can only submit one issue per order, so if they mess up all the items on the order (or even if they omit multiple items), you can only get the company to "fix" one of the mistakes. And they won't give you your money back, they'll give you a "reward" towards a future purchase. Which is bs. If I pay for a service or product and do not receive that service or product, I should get a refund. Point blank. That being said, after trying to dispute the issue with their online AND over the phone customer service, I just went back to the restaurant and they settled it for me unofficially, which I greatly appreciate. It's difficult to speak to someone on the phone- the automated system constantly tries to reroute you to go online and chat with "Pepper." It takes a lot of persisting with the automated system to eventually connect with a real person (this applies to both the restaurant phone number and the corporate customer service phone number.) read more

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Probably the worse run establishment in southington. First visit: they were out of shredded cheese and lettuce....don't know how that happens. Second visit: Waited a half hour to get to the front of the line to be told their card reader no longer works and only accepted cash. Both times the location was severely understaffed and undertrained. I highly recommend driving thirty seconds down the road to Moe's. read more

Slight improvement, however same complaints and I always get the runaround. If it's "between shifts" then you can expect them to be out of a lot of stuff - cheese, veggies, even steak today! Crazy. read more

Not sure what happened to chipotle - they have become an operational disaster. Today - no white rice, no forks, no napkins, and no ice. Who is running this operation? read more

Service is comically bad. If neighboring Mission BBQ is a study in efficient preparation and great service, this is wholly the opposite of that. 2 times I tried to come here and after an egregiously long wait, I left without ordering. read more

Only place to ever deny my law enforcement discount, upsetting, won't be coming back Staff cross contamination of food, no hair nets, letting customers sample different items and held up the line Absolutely horrible read more

Place is disgusting employees are not friendly no napkins the floor was covered in hair and garbage wish I saw it before I ate. Hope I don't get sick. read more

0/10 for this Chipotle. I mean I usually have no qualms with Chipotle. I usually get a sofrita bowl. We were on a road trip so I wanted get something hand held. I got a burrito with sofrita, beans, rice, lettuce, salsa and cheese. I opened it immediately when I got in the car and it was sopping wet. Couldn't pick it up or define ends. I was starving.. And ate it anyway. Come here if you want a sopping wet paper thin burrito that will make you a mess and create pictures that will circulate in your friend group. I wasn't going to complain at a fast good chain. But boy, get a burrito somewhere else please. Wish I had a fork at the least, so I had to eat it out of my bowl made out of my hands. THANKS Chipotle. read more

Chipotle Mexican Grill - wet wet wet burrito you can not hold like a burrito - Fast Food Near Me - Southington, Connecticut

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I cannot express how poorly this meal was made. I ordered online. Not the first time (that's on me). I've had issues every single time I've done that. I ordered a quesadilla and my girlfriend (not to brag) ordered a vegetarian bowl. My quesadilla was not fully cut and barely had meat/cheese in it. My other order was a vegetarian meal that came WITH PIECES OF STEAK. There were missing items for both orders. It took effort to make a meal this ridiculously bad. Congrats to you, chipotle in southington, for continuing the tradition of completely sucking at customer service. If you're the franchisee, I hope you read this. You are horrible at your job. You have no standards. I can only assume your employees hate you based on the service we all get. So thanks. Thanks for ruining chipotle. If I could get this less stars I would but Yelp is worried it'll hurt your feelings. read more

Chipotle Mexican Grill - Fast Food Near Me - Southington, Connecticut

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Don't get me wrong. I love the food Chipotle has but out of all locations this is definitely the worst that I've been to. Never has chips unless it's an online order. Some of the food looks old sometimes. Trash is always piling up in the corner. Tables are dirty, and usually only one employee helping customers. So if there's a line you're going to be a while! I am now officially done with this location read more

Tried to get dinner tonight. They started my order and it got worse as and worse, they were out of hard tacos, white rice, queso and CHIPs! it was 530 on a sat night. They had started making my meals but no one told me they were out of this until they started making it I only found out about the chips when they told a pick up order they were out. If you're out of so many key ingredients you should tell the customer before they place the order. What little rice they did have was stuck to the pans and you could tell it was dried. I gave an extra star because I felt bad for walking out after they started my order. Knowing the kids meals comes with chips, that should be communicated to the customer before the order is placed. read more

Absolutely terrible. Messed up my order completely. My food tasted extremely off and I felt terribly sick after. I normally order the same thing but this time it looked different. I'm extremely disappointed. Their service was terrible. My pick up order was supposed to be ready but when I got there I had to wait an extra half hour. Never going there again. read more

This chipotle just gave me a masterclass on how to ruin a business and provide the worst guest service possible. My apologies to the franchisees because they probably have no idea. I arrived at 8:30 PM on Jan 10th 2024 and the restaurant was already pretty much closed although it says they close at 10 PM. I tried to order a burrito, but was told the machine that warms the burritos is off for the night. No it wasn't broken and no they didn't run out of tortillas either seemed as if they just rather clean so they can leave early. I'd be so upset if I owned this chipotle and watched my customer service and business walk out the door and never come back. Go to Moe's across the street much better customer service and they actually serve what they advertise during their advertised hours . read more

This is by far the dirtiest Chipotle I've ever gone to. The floors are sticky-no one seems to wipe the tables or chairs as there is a layer of film everywhere. Unfortunately the employees also looked unkempt but I did see them wearing gloves.. Garbage was stacked high in the trash cans. The guacamole was BROWN...food seemed to be running out and instead of refilling the containers, the employee just scraped the bottom to get all the food out. Definitely pretty grossed out by this place-let's step it up Chipotle! read more

Rather surprised when paying for my order the cashier informed me they do not give back change ( coins), I much prefer a Tip jar.

Pretty gross in there. They're always out of multiple food items and it's been like that for years. Wish I could give them zero stars. Chipotle headquarters send some help to this place! read more

Disappointed, this is our 2nd bad experience in a row at the Southington Queen St. location. We stopped in at 7:30 pm and were surprised by the limited availability of items and even further dismayed by the service and attitudes. Our order would've been 3 bowls and a burrito. For the burrito we were told that the steak was gone for the night. As our bowls were being made the next customer requested steak and was told "it's will be done in a few minutes". When my wife requested lettuce in her bowl, the server and manager refused and stated "the lettuce is being saved for salads". We requested their first names and were told it's against Chipotle's confidentiality policy. We cancelled our order, because it could not be properly completed. We'll not be back. Again disappointed. read more

Horrible service. Had me waiting for almost 5 minutes before taking my order pretending they were busy. I asked if they had hard tacos? The young lady stated that" they don't have any". Not once did she suggest that she could drop some in the oil! The worse part about it she didn't even change her gloves before taking my order. Disgusting poor Customer service and hygiene. The stove top looked like it wasnt cleaned in months how much grease was piled up on it. I'm calling the Health Department on Monday. read more

This chipotle is fucking disgusting. There's food all over the counters and all the ingredients are cross contaminated. The workers are rude and short, apparently this location will hire anyone with hearing disabilities because they are guaranteed to fuck up your order. I ordered chicken and they gave me a measly ass scoop, so I asked for more, she charged me double then gave me another measly ass scoop. Just when my patience was gone and I head over to grab a fork, the garbage was OVERFLOWING and they were out of forks. Do not come here if you want to keep your appetite... read more

I was EXTREMELY disappointed by this Chipotle. We went Two days ago. The food was NOT GOOD, after I got home my stomach was hurting the WHOLE TIME. First, they barely gave us any food on our bowls. Extremely stingy with the rice, beans, chicken and avocado. My friend asked for extra avocado and they literally gave him a teaspoon extra and charged him $2+ for it. Second, the avocado was already turning brown when it was served to us. Third, we sat down and ate and as we we were eating I started to taste a bitter flavor on my food. Not sure if it was the avocado or the sour cream. I will NEVER, return to this chipotle. Food was extremely disgusting and they're extreme stingy with how they served you. The west Hartford chipotle is 10x better! read more

Chipotle Mexican Grill - Supposed to be a burrito bowl, as you can tell the avocado was already turning Brown... Taken Feb 14th after being ordered. - Fast Food Near Me - Southington, Connecticut

This is not the only time this has occurred . Over the last year of me living in Southington , I have never successfully been able to get good service at this chipotle location . At 8PM , there is never any food left , such as rice , chicken , or beans and I never observe any efforts to rectify this . The servers and/or managers are rude , disorganized , and always appear to be angry and uninviting . The last time I was there , I literally watched a manager disrespect an employee for simply trying to help keep the line moving . Poor girl looked like she was about to cry and the girl who seemed like the manager was less than cordial . The food is cold and they are extremely scarce with their servings . I have waited in line for over 15 mins at times and have had to walk out numerous times due to these observations upon reaching clear visual of the food displays . I'm fed up and should not have to travel to the next town to get Chipotle . This location needs serious help and the manager in question needs to be fired . I filed a complaint with corporate today so hopefully this is resolved soon . read more

DO NOT COME HERE, one of the workers had they whole butt crack out while makin food, they ran outta guac multiple times servers where clueless do not come here at all, honorable mention the lemonade was run dry. read more

We have tried this location as we are local to it over a dozen times now. Every time expect 1 has been absolutely awful. We love chipotle and go to many other locations. Do not go here. Everyone in our group who ate here last night and a time prior got sick. We wait in person 30-40 minutes past the time our order is supposed to be ready. This has happened over 6 times. One night it got so bad that they were handing out other peoples mobile orders and telling people to come back if it doesn't work for them. What?? Needless to say everyone came back unhappy so now they would stop preparing orders, process refunds, ratio the line and make their reorder. And the cycle starts over. We have gotten sick over 4 times now at this location and it's not clean inside. Please avoid this location at all costs until management cleans up their act, cleans up the store, and has more workers that are better prepared. It's awful being a customer here. I think we will go to a different town from now on read more

Terrible and only getting worse. Stopped going here a year ago because the service and quality of food was so bad. Went and gave them another chance bc my kids like it, still just as bad. $24 for two burritos and they had many toppings missing, including pinto beans and cheese. When asked about the cheese the employee said we have a block but no one here knows how to shred it. You need better management! read more

Yasssss! Finally a Chipotle in the area! It's one of my favorite food chains that I don't get to frequent as often since they're so far from me. Wallingford, West Hartford, and Danbury just aren't places I want to drive to after work. However, Southington I could do. They're clean and friendly with really good food. They offer rice cilantro free for any of my friends out there that are allergic or just don't like it. Wooooo!!! I am so excited. read more

Chipotle Mexican Grill - Fast Food Near Me - Southington, Connecticut

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The service is awful here they screwed up the free meal I got for a meal they screwed up previously. Go to the Moe's across the street.

If you're making me pay $3.75 for "2x chicken" i want DOUBLE the normal amount of fuckin chicken. Yall some stingy mfs. I paid extra for a larger portion and got a poorly wrapped sad burrito. Stephen Hawking could put together a better burrito. read more

Second time I find a hair in my burrito :( employees should be more cautious when preparing food. I drove 30 mins away so yes I'm upset read more

Chipotle Mexican Grill - Nasty - Fast Food Near Me - Southington, Connecticut

Half packed bowl when I specifically ordered extra everything. I dont know if they thought they were being funny, but I'm not laughing. read more

Chipotle Mexican Grill - This is how they pack your bowls. Half empty. WTH is this??? For what we paid I should at least have a full bowl... smh - Fast Food Near Me - Southington, Connecticut

This chipotle is amazing. The customer service was great. I got a chicken burrito bowl and it was tasty. I will be coming back to this chipotle read more

COME HERE IF YOU WANT CURLY HAIR IN YOUR FOOD !! Customer service is the worst as well the and the gm Abby is the worst ever doesn't know how to please customers. By far the worst restaurant ever come across, I got a burrito and AS SOON AS I TAKE A BITE IM EATING HAIR THAT ISNT MINE !!! Not even to mention it's sopping wet in my hands then to find hair ? Ridiculous and I feel violated. read more