The worker serving the food was very polite and patient, the worker at the register wasn't as helpful or patient when trying to figure out which way to put the card in the pay machine and there was a random person (maybe another worker) just standing next to the counter that had a bicycle. To me that is strange to see. The only thing I thought of was what kind of neighborhood is this. Seems safe, maybe it's not. Food tasted good, veggies were fresh, however I did find two bones connected to the chicken pieces in my bowl. If you order chicken beware of this. It was decently clean but not great. Had a look around for the forks. Would have been nice of them to say they were around the corner. There new hot sauce is spicy hot. Which I did appreciate. Sometimes places say theri sauce is hot and its more of a medium. Not here. read more

Chipotle Mexican Grill - Chicken bowl - Fast Food Near Me - Spokane Valley, Washington

Portions were very small and chicken was unchewable. Grisly chew balls of protein. I won't be back! A prerequisite to work here must be some sort of facial piercing. read more

I don't understand. I'm at this chipotle on North Sullivan right now the line is almost out the door. There is one girl working her buns off to get the burritos done and another girl just standing and staring at the Register. I don't understand now I know there's probably something I don't get about the way they do this but why would it be that way? read more

If I could rate this Chipotle a ZERO I would. Place has been so dirty I passed on eating there several times over the last few months, tables needing wiped down, floors with food and napkins all over them. Employees seem to not care and the wait can be much too long. I decided to give it one more try but my visit Monday May 18 was the last straw. It took me 10 mins to get to the counter while several employees chatted with each other and not giving the counter person any help. She had to fulfill orders and check customers out by herself. When I finally got to place my order, I asked for a chicken bowl and was informed they had no chicken but if I wanted to pay more I could order another protein. When I told the young girl at the counter I thought this was not customer friendly, I was told "sorry" with the underlying attitude being "too bad". A sign saying they had no chicken would've been reasonable as would offering a substitute protein at the chicken price. I visit Spokane about 20 nights per year and often frequent Chipotle in towns I travel to. I promise you I will never step foot in this store again. I sincerely hope it dies because it is a total joke. read more

DO NOT EAT HERE!!! My son was traveling with his ski team. The van of teens stopped at this location on Saturday 11-29-25. 9 out of 13 people who ate at the restaurant were violently sick with food poisoning 30 hours later. And yes, we are certain the poisoning came from this location. (Our best guest as it came from the rice, both brown and white ). All the kids became sick at the exact same time. Our situation has been absolutely miserable. My son has been out of school for 2 days with vomiting and diarrhea. The health department should thoroughly investigate this restaurant. read more

Been to Chipotle's all over the country and sure enough, Spokane has to have the WORST RUN location in the country. Who is the franchisee who owns this location? Really want to know who could possibly screw up a business as easy as Chipotle. I've never been to another location that leaves only one person on the serving line and this place leaves one person during a major rush. Owners - incompetent, management - incompetent, workforce - set up for failure! And it's the dirtiest one I've ever been in. read more

Chipotle Mexican Grill - In a line of 21 people and there is no one even on the line since the one person serving is also the only cashier. Clown show management! - Fast Food Near Me - Spokane Valley, Washington

Rude staff, restaurant a mess, only 5-8 people in line. Food counter covered in scraps of old food, Employee got rude when I asked him to be gluten free. Garbage overflowing, piled up. Soda counter had stuff/mess all over. Just wow bad. Do better Chipotle-this is why people get sick at your restaurant. read more

Placed an order online and it took almost an hour to get made. Placed our order at 7:20 and our pickup was at 6:40 and when we went inside, it took until 7:20 to get made. We were waiting for 40 minutes. Asked multiple times about our food. read more

The past couple months, things have really gone downhill. Orders being wrong, a particular employee in drive thru just being rude and snappy. I was inside recently and heard there is a new manager and that they are doing a lot of petty stuff. Explains why I see so many new faces recently and folks I was used to seeing I don't anymore. I like the food here, and it is comfortable and clean, but I have no tolerance for leaders that treat employees like they are dependable. Not coming back until this new manager is gone. read more

The food was fine. The bigger what seemed to be manager was very rude and the reason I will never go back to that location. The employees were treated poorly even though they seemingly were doing nothing wrong as my years in fast food service. Poor working environment for those poor employees. I asked for a fork and the bigger lady said I could get it myself at the counter. read more

Staying in Coeur d'Alene for the week and drove 30 minutes to this chipotle and did not disappoint! My bowl tender was nice and friendly. Portions were great! I was very excited about that as I have been craving chipotle all week and drove so far to get here. Very clean for the end on the night. (9:30pm) Very surprised at the current low rating, my experience was nothing but 5 stars. I would definitely come back again when in town read more

Rude lazy and unhelpful employees. Ordered just a side of queso on the mobile app and they acted like it was a chore to get it for me.

Most of the time good, but I'm a little freaked out yall, I bought a kids meal..online for pickup and the rice and chicken was cold. You cannot serve cold rice. That could make someone insanely ill...especially a child. Also, chicken tastes super salty and like it has been sitting there a while as well. Not cheap and you are not getting what you paid for. read more

Does this look delicious to you? No, I didn't ask for "extra" anything either. I am literally so upset that this pile of nonsense cost me $15. read more

Chipotle Mexican Grill - Salad with chicken guacamole and salsa.... - Fast Food Near Me - Spokane Valley, Washington

I walked in and was not greeted for five minutes. most of the food containers were on empty. The staff was complaining about how hard their day had been, as I waited and waited to order, or even be spoken to. When a staff remember walked in with satanic jewlety I walked out. Would not recommend this place. read more

Placed an online order for pickup. The mild tomato salsa and medium corn relish were fresh and flavorful, but my quesadilla was overcooked and the chips were very stale. I ordered a side of the chipotle honey vinaigrette and the amount was barely a spoonful. read more

When will I learn that Chipotle has changed, different state and another terrible bowl. Ordered a "Steak Bowl" and got a FAT bowl.... YUCK! It was disgusting and there was very little meat. Service was very good, but food quality is gone. No longer a fan! 3 different locations and the same junk. $19.00 with a drink, once a loyal Chipotle fan, now gone forever. Skip it and take a chance at a food truck with good Carne Asada. read more

Chipotle Mexican Grill - 3 pieces of FAT, even the small pieces had fat running through them. - Fast Food Near Me - Spokane Valley, Washington

Fully unmashed avocado halves in our guacamole orders! Somebody needs to teach these people how to make guacamole. Lately we've been getting larger unmashed chunks of avocado in our guacamole orders. Guacamole poorly made. But tonight we received two orders of guacamole with fully one half of an unmashed avocado buried in each container. The other ingredients are far from finely prepared as well but this is absurdity, and really embarrassing for you, Chipotle. How do you mess up something as simple as guacamole. read more

I haven't been to a chipotle in a long time, this will be my last time, at least to this location! We stood waiting for anyone to come over and take our order, or even greet us for far too long. I even doubled checked the hours on the door to make sure they weren't closed. Multiple employees looked at us and said nothing. There also seemed to me a manager or someone sitting at a table who told an employee to turn the music up and asked where the "server" was, to which he was told she was "washing her hands." After about 10 minutes a girl came out from the back to take out orders. Ordering was a whole other issue. We struggled to understand either of the 2 girls who assisted us. The girl checking us out was the worst of the 2. I had to lean in and ask her multiple times to repeat herself. She was asking questions that didn't make sense even. "Do you want your kids chips?" Of course I do, I am paying for them. "Do you want ice with your drinks?" Obviously I want ice! Both mumbled and spoke so low I couldn't hear them or understand them. To top it off. Our food was cold. My carnitas was basically a blob of fat and the large guacamole I ordered was just a mound of avocado, not even mashed and had no flavor other than avocado. Chips and my daughters "crunchy" shells for her tacos were stale. Place was also a mess with napkins and food all over the floor. We were the only ones in the place upon arrival too. I wanted to ask for a refund but knew it would be a dead end. We ended up leaving without hardly touching our food and went to eat somewhere else. With the cost of food these days, this is so unacceptable! I was petty and didn't even dump our tray because I wanted them to see all the food that was left behind! I normally would have taken it home for leftovers but I couldn't eat that food! Paying $27 for one adult and one child to leave hungry and have to go to another "fast food" restaurant in order to not be hungry is ridiculous! read more

Chipotle Mexican Grill - Half an avocado in the guacamole. Couldn't even dip a chip because it was all huge chunks. - Fast Food Near Me - Spokane Valley, Washington

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Ill come back for that burrito and chips any time, but inconsistency is huge problem. Besides that, chipotle is on my top 3 places to go Thank you read more

Why do I ever go here?? This place is trash. Every chipotle I've ever gone to has been a huge disappointment. Today my guacamole was literally brown. Ugh! All they have going for them are good tortilla chips. read more

What's with the tiny scoops are you rationing? What is this the end times I'm done getting lunch here the second you ask for a bigger scoop they ask if you want a double and charge $5 more. read more

The inconsiderate customers that drive to the pick up window when their order still has over 10 minutes to be made need to be sent to the back of the line. This causes people whose order is ready to be stuck in the drive-thru line for thirty minutes and there are only five cars in the line. read more

Staff are Rude and they rush you. Also acted like I was stupid for asking for dressing for my salad, which they didn't have. Food was fine.

Portions are completely inconsistent. I always get double portion of protein sometimes it seems correct other times it doesn't even seem like a single portion. Pretty much a rip off. read more

The first time I visited the food was great, very tasty and I had leftover food for another meal. Second time I went both burritos were so over seasoned I drove them back and got a refund. Today being Cinco de mayo I came in for chips and guacamole. The guacamole was good, the chips had old, stale, greasy chips mixed in with newer crispy ones. Was charged 9 dollars for gross chips and guacamole. read more

What's going on? The prices are super high and the portions are super small. . I watched them take a small scoop of rice spread it around the bowl . It didn't even cover the bottom of the bowl. This continued with each add on which was barely anything. Chipotle used to give generous portions that matched the prices. It's ridiculous. read more

The staff are jerks, they rush you no matter what. It was my first time along with my fiancé. The food is just subpar, it's crappy Mexican American food. Horrible service, horrible food. read more

Great food and service, even though they were near closing. Upbeat vibe. They customized my bowl just how I like it.

People were ok but everything was cold and no ice for our drinks. Our first and last time eating here.

Zander R. the General Manager is excellent at taking care of the customers. He also has changed the up keep of the restaurant which is almost always meticulous. His staff is thorough and are as hard working as he is. I am impressed with his genuine care of his customers. I recognized him from the Division location. Chipotle location on Sullivan is lucky to have this bright, and hard working young man! He is exemplary in every way! read more

Always out of main ingredients. Was served raw rice last time I was in. The workers seem clueless and when I said something about the rice they laughed. Place is always messy and chaotic. read more

Let's just say I like the Virginia and Maryland locations much better! Ingredients are not as fresh...late afternoon/early evening dining.

Well here I go again I'm not sure what's going wrong I went against my own advice. I made a review over a year ago to not come to this chipotle for burnt food and as of today oct.16,2024 we now have clumpy rice and still burnt chicken I think the only thing they can get right is the carnitas but yes plz go to the other chipotle I'm done giving this one chances. You would think a year and a half is enough time to get it right read more

This Chipotle will have a tough time getting a loyal, long-term following with a beginning like this. No one expects a smooth running machine when a new place opens up, especially with the labor and supply conditions the way they are in the fast food service sector. I sympathize with restaurateurs trying to navigate their way through these messy times. The least customers should expect however (from a business trying to establish itself) is fresh, enjoyable food- not a meal that leaves you doubting whether you'll ever return. Wilted, soggy lettuce in the salad, over-cooked flour tortillas that were so tough that you could hardly bite through them, and tortilla chips that weren't not only not fresh, but were actually stale beyond belief (made at opening and still being served at 6pm? They sure tasted like it). The only plus was the barbacoa meat that was being served- it was very good, but not good enough to save the day. There are too many other similar options in the same category in this general area (Costa Vida, Cafe Rio, etc.) that make their own fresh tortillas (Chipotle's come out of a bag- seriously), and pride themselves a little more in serving good, fresh food for me to give Chipotle's another go. What a shame. read more

So... I placed a mobile order to be ready at 6:20pm. I walked in at 6:21 and am still sitting here waiting for my food. The line of cars outside is 10 long and the number of people inside is about 9...all waiting. I can't tell you how the food is but waiting this long for food is unacceptable. No one has come to let me know how long it will be. No one has come to check at all. If I could have cancelled my order by now I would have. I feel like if you can't have food out at a decent rate then close the doors, retrain, make some adjustments and then open when you're ready. This is doing nothing for the competition other than boost their sales. Had I gone to a regular sit-down restaurant, I wouldn't have had to wait this long to get my food. One customer said at 6:45 that her food was supposed to be ready at 6!!! She finally left at 6:50...FIFTY MINUTES FOR FOOD?!? Y'all...come on. Honestly, I think Chipotle needs to know about this and do something because this location is in dire need of help. read more

Chipotle Mexican Grill - People that have been waiting longer than the 35 minutes I've been here... - Fast Food Near Me - Spokane Valley, Washington

Hadn't been to a Chipotle in a very long time. And won't go back. Not to this one at least. There was one clean table and it wasn't busy. Ice machine was broken, chips were stale. The front counter was dirty. Garbage cans were full. If I could give zero stars I would. read more

Chipotle Mexican Grill - Fast Food Near Me - Spokane Valley, Washington

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food was cold, burritos were rolled by someone who didnt know how to roll them. burritos we place on top of burrito bowl in the bag smashing the tin lid into the bowl ingredients. chips were soggy wet read more

Chipotle Mexican Grill - smashed burrito bowl - Fast Food Near Me - Spokane Valley, Washington

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Out of queso chips sour cream barbacoa mild and medium sauce!!!! WTH my bowl was dry as hell and the quacamole which was pilled to counteract the lack of sauce was rancid. Took one bite and threw the rest away. read more

This place is the worst. They never have enough food ready to go and every employee seems to walk around without a care in the world. Slow service and zero accountability. Whoever owns this place should be really evaluating their business goals. Tonight there were no foods in the holding bins. It was a ghost town and the employees were standing around talking. read more