I had to only give 3 stars because they always mess up online orders so by the time you're home and you see they missed something or put barely anything in your bowl, it's too late and there's no point in going back. I wish i could trust ordering online more bc it's so much easier!! but i'll just go in and watch them put it in my bowl for now on i guess. read more

I was in Warrenton today and decided to eat at Chiplote. So my older son and I are were in line and my 2 year old came to me screaming. And pointing at this child sitting at a table all by himself.. Rachel walked up to me and said that the kid just started punching her and my 2 year old. This kid looked to be about 7-8. So I paid and we sat far from the boy. My son would not sit in his chair kept pointing at the child and crying. About the same time 2 ladies sitting near me called me over said that the kid was punching both of my kids. (Really?) Another employee was cleaning the tables and one of the ladies told him that the child was punching my kids. Come to find out this child was the son of a employee that worked there! Seriously? This kids Mom was nowhere to be seen. My son refused to sit in his chair. Would only sit with me, he didn't eat his food.. Mom no where to be seen. As we sat there we watched this kid pour his drink on the table ice and all and began licking his drink off the table. Making a mess.. The same employee put a "wet floor" sign out and cleaned up after him.... This kid then began move close to around the room sitting at tables and my son would would scream and point at this this kid, the child was taunting my son!! I didn't wanna cause a scene, and chose to be the better person.... At that moment the mother finally appeared had her keys and told the kid they were leaving.. She said nothing to me!!! I did talk with the same employee that we had talked to before and who had cleaned up this kids mess... He informed me that the kid was the son of a manager there!! Omg! Seriously! A manager! And she let her kid do this!!! He did give me a free burrito.. But I am still ticked! I called the store and the general manager is supposed to call me back... I'm ticked!!! read more

If I could I would give it no stars. The girl that helped me had no idea what she was doing. I asked for a salad and she ran out of the salad lettuce and was digging in the tub to get every last bit of salad she could that was just dripping with water! She sent another girl to go get more lettuce and I asked her if she could just give me a new bowl because the previous one was filled with water. She rolled her eyes and made a new salad bowl. All I wanted with the lettuce was chicken and veggies. She literally gave me 1/4 a scoop of chicken. I kid you not like 6 pieces of chicken and I didn't realize until I got back home. I was livid to say the least. $8 for salad and 6 pieces of chicken ? Horrible service. read more

I've stopped going. We used to have a Saturday night tradition of Chipotle, take it home after I get off work and enjoy. When it first opened it was lined up out the doors on Saturday evenings. I learned how to beat the crowds by ordering on line. Then something changed, they started being soooo stingy with the ingredients. With in a couple of months - no more lines! I could walk right up to the counter - on a SATURDAY night!!! That was OK with me as I enjoy the product and found the burritos to be a bit too big for my tummy anyway. However, we are back to line-ups again, not due to any increased demand but to the ineptitude of the staff - or maybe just the manager. I've never seen such an unorganized cluster of people in one place. There were 6 employees standing along the counter twiddling their thumbs while maybe three others were chatting in the back, certainly not keeping track of the restocking that should have been happening. While standing in line we stalled at least 3 times while they ran out of first chicken, then black beans, then someone complained the guac was black (which it was) so they had to stop everything and get more out. Sheesh. Every time this happened the whole line stopped.....and waited. I'm pissed because I LOVE Chipotle, but I won't reward incompetence. We have a new Saturday tradition, Chinese read more

My fiancé and I have been to multiple locations, him eating it much more than my self and this is the worst location I've ever been too. They always make you feel like you're a burden when you ask for extra. If you gave the standard amount the first time, we wouldn't ask for extra. Or heck, give us extra and charge us for it we don't care. Tonight topped it off though. We ask for two salsas for chips and salsa got two cups that equaled to one. Charge us for the extra salsa if need be, but don't short people. The more you short people, then they won't come, then that's less income for your place of business and then they have to cut employees. I will drive to Gainesville next time before visiting this location that's only 5 minutes from home. read more

I love getting my veggie salads here, quick and easy if you're on the go. Also affordable. However this goes for all Chipotles: when people ask for a "little bit" of guac or cheese or whatever... Give a LITTLE BIT haha, I swear they'll still plop a huge amount onto your food when you ask. read more

So skimpy on their portions. I couldn't figure out if I forgot to add something to my bowl and then I realized that they were just stingy. I have been to chipotle's all over northern va but nothing compares to how puny the portions are at this one. It is a joke. However, there will still be the oblivious Warrenton residents that will still go there and act like that is the only place in town to eat. Our complaints will do no good because people still line up to go to them. It's quite sad. read more

This was my first and last visit at this Chipotle. The portion size for the price was ridiculous. I could wrap one hand around my burrito and my fingers met my thumb. I was asked if there was something wrong because I stated this is different. When I explained my concern I didn't get a response. When I got home and ate my food the chicken was dry and there was too much hot salsa when I said I wanted a little mild. The staff was entirely young and obviously don't know about quality customer service. read more

I have been here many times. Most of the time my experience is satisfactory. However, there have been times that the food has tasted weird or that my portions have been unusually small. I feel that going to Chipotle during the busier hours is a smart move; those are the times that the ingredients are fresher. read more

My family and I tried this location again, after taking a break for 6 months due to some mistakes they made in the past. NEVER AGAIN. The staff doesn't make eye contact, no one smiles, and the cashier was flat out rude! My youngest son ordered a cheese quesadilla. No one asked him any questions. When we got to the end of the line the cashier put his quesadilla in a bag and then said "sorry, your quesadilla is messed up. They wrapped it wrong." She didn't offer to remake and when asked what was wrong with quesadilla she said it wasn't a big deal. Next when we asked for his chocolate milk she informed me that he got an adult quesadilla. Wait what?!?! There's no adult quesadilla on the menu. No one asked him or me if he wanted to upgrade his kids meal to an adult meal. Now you're charging us $6.35 for a tortilla with cheese? And he doesn't get his milk, chips, rice or beans? We spoke to the manager about it and he rolled his eyes and said that because of the size of the quesadilla it was an adult one. He didn't offer to make it right, he didn't offer to remake it. I'm done! Besides the fact that the quality of food seems poor the customer service is laughable. Chipotle, I know Warrenton is sorta "far out" from Northern VA but please make an effort to turn this one around. read more

I'm gonna give a review of my overall experience with this location over the last five years. And although I would say I'm not a regular at this location, I live a mile away and would say that it's their fault for my lack of visits. I'm a huge Chipotle fan, and have been so for years. I've had food from this chain in multiple locations as well to make a comparison from. I would say the success rate of quality and service from this one location is definitely poor. I've had some very strange tasting food here several times. And the servers are sometimes very lackluster in their duties. Obviously this place is lacking real leadership. Also the quantity of food they have given me in comparison to any other location I've been to is minuscule. If you pay these kind of prices you should receive an all around satisfying customer experience. I would love to have a local Chipotle to go to that would give me this, but over the last five years they've proven they aren't going to improve. I'm not supporting this kind of ineptitude anymore. read more

While the food was good, the place was dirty. We had to clean our own seats and table before we could eat. The staff weren't the friendliest either. read more

Would have given zero stars if allowed. The Warrenton Chipotle is in need of management and people that actually care about what they are doing. We love Chipotle, and that is the only reason we continue to go back; and after each visit we get more disgusted. They are rude, and have no idea how to roll their main product without the whole thing either breaking or coming apart as soon as you begin to eat it. Would recommend to others to stay away, but the name draws you in. Well, the name and a hope that it may actually get better . . . it never gets better. read more

It's Chipotle! Excellent food and always fresh. I would come more often, but the line is often unacceptably long. Seems like there's quite a bit of turnover, I think Chipotle corporate may need to focus more on finding, keeping, and investing in good people. read more

Chipotle is my favorite place to gorge on Mexican Food. Yet I was very disappointed tonight. First the girl who dose the meat and rice was angry because I had four orders, she also was rude when I told her one was a vegetarian which was odd to me. Then the next lady who dose the cheese and sauce put the littlest amount possible on one of my burritos. So laughed a little a told my bother "Dads burrito looks a little sad compared to yours" considering my brothers was considerably larger. The lady then rolled her eyes better than she rolled the burrito and tossed it to the side. When I mention something to the cashier he ignored me and just gave me the total without even asking if we wanted drinks. I work In the line of food service so I understand the struggle, but that gives you no right to be rude. I would recommend going to the Chipotle in Culpeper, or anywhere else. They care about there customers or at least pretend to, not rolling their eyes and hugging and puffing. read more

This is probably the worst chipotle in the area. I will usually drive the extra 20min into gainsville just to avoid this store. Very very small ammounts given, online orders consistantly have errors. Service is very poor. After tonight, my family will probably never visit this location again. read more

This is the best chipotle i have ever been to! They are all so nice and friendly. I go all the time and they know exactly what i get. They always give me the perfect amount of each ingredient and have even given me free bowls because i come in so often. I recommend this chipotle rather than the Gainesville one which always messes up my simple order. read more

2/13/2014 My wife went into Chipotle to grab a quesadilla for my 5 year old son. She handed her debit card over to the young African American cashier to pay. He scanned the card and handed her a receipt but no debit card. She asked for her debit card and the cashier insisted he gave it back to her. She insisted he didn't hand it back. He kept insisting he did hand it back. Then attempted to wait on the next customer. My wife refused to leave without her debit card. The cashier then went through the motions of looking for the card. Even checking his pockets, strange that he would check his pockets for another person's debit card. In the end it magically appeared under the cash register and he handed it back. Now my wife called me immediately to tell me that he just tried to steal her debit card. If it was me I would immediately have them get the manager and insist on reviewing the video tapes of the past few minutes of the cash registers. Of course they would of refused mentioning company policy etc. Then I would of called the police to report a possible theft. In the end she left with her debit card, the cashier is still there to attempt to steal another customer's debit card. We are informing all our friends of the incident and I will contact the Chipotle corporate office and lodge a complaint. Oh by the way the two quesadillas my wife bought, the cheese wasn't even melted. So the Warrenton Chipotle is totally off our list for good! read more

I love chipotle, and I am so happy they have one in Warrenton now. Make sure to ask for the "snut beans" off the secret menu for your burrito/bowl/tacos. They are SOOOO good and a little known wonder to many chipotle guests. read more

The staff here is great! The food is great. I come eat here probably 5 days out of my work week and have developed amicable relationships since everyone that works here knows me! Everyone has always been very professional and it is a great location! read more

I feel like I keep hoping this location will improve but after tonight I think we'll have to stop giving them a chance. The staff at this location are frantic and unfocused and 98% of the time we leave without them putting something in our bag (even when reminded). Whether it's sides for our kids' meals, salad dressing or a complete entree something is always missed by them. The chicken is burnt and overall I'm not pleased with our experience...Chipotle is sometimes an after church treat but the Warrenton location needs some improvement :/ read more

Second time this year this location has made me sick! Got there a few minutes after opening and the steak was not cooked all the way through. Had to throw out over half my bowl. Great waste of time and money waiting for it after the one server had to keep asking what I wanted while I saw at least 4 other people standing in the back mocking the poor guy...never again read more

If I could give these guys zero stars I would!!!! My mother, three sons and I stopped in last Wednesday, March 1, 2017 to grab dinner to go. I ordered a three pointer (and proceeded to ask for a little more since they barely fill the bowl- EVER) and then asked for some guacamole to go with it. After paying I realized the amount didn't seem right. Upon inspecting my receipt, I saw they had charged me for a regular bowl $6.80 and not a three pointer $4.85. Plus $2.05 for the Guacamole. That's a total of $8.85!! I went back and told the girl that I ordered a three pointer. She said no you had three things in the bowl which doesn't make it a three pointer. I told her I got guacamole to go with my three pointer and the way you rang it up has me paying for Guacamole twice!! It should have been $6.90, not $8.85!! I didn't get my refund of course!! Instead she gave me a buy one get one free card for when I return next time, but there won't be a next time!! This is only one of the many issues I've had with this place for quite some time and I'm finally fed up and won't be going back. Not sure why I keep thinking they're going to change!!! They are slow, stingy with their food and most of them have an attitude before you even speak to them about what you want. They don't deserve my money or yours!! My husband orders a chicken burrito and gets nine things added to it and pays the same as my rice and chicken bowl with some Guacamole on the side.....that's ridiculous!!!!! CUSTOMER SERVICE people, do you know what that means??? You're supposed to be making the customer happy!!!! Not overcharging them even if it is only $1.95!!! Stop making us over pay for barely any food in our bowls!!! And believe me when I say I won't be back, because I mean it. There have been other companies that I've realized aren't worth my time or money and I have not gone back to them for many years, one of them being Target!! So now Chipotle, you've made my greedy list!! read more