We purchased a house 4 days ago, only to find out the previous owners had covered the carpet in the…read moremaster bedroom with furniture. After closing, we went into the house only to find the most nasty, disgusting stained carpet. Apparently the master bedroom belonged to the cats and dogs!!! The smell was another issue!!! We went to Home Depot and ordered carpeting only to be told it would be at least 3 weeks before it could be installed. A plumber was here to make major repairs (that's another story)recommended calling Country Carpets in Canton. I called them immediately and they bent over backwards to help us. In less than 2 hours from my phone call, they sent 4 installers to install new carpeting. They did an awesome job and left the place looking great!! We will be calling them again when we need flooring!!!!! AAAAA+++++

The most difficult people to deal with. Installed my wood floors and they buckled. Called and…read morespoke to the women owner and she said that they would come out and look at damage. After 4 additional calls to them they still have not come out! Don't use them!

After deciding right before Christmas to have my hardwood floors done, I was in need of a runner…read morefor my stairs and an area rug for my family room. Time was limited as I wanted to ensure everything was in place for my parents' arrival in two weeks. I called multiple flooring places. Most of the them never returned my call, while the others tried to overcharge for the material and installation. CIC actually has someone to pick up the phone when customers call (unlike the majority of flooring places), and got back to me on a quote same day! Additionally, they communicated throughout the whole process and never left me wondering about the status. They promised me everything would be done by my deadline date, AND DELIVERED ON THE PROMISE! They were knowledgeable, professional, and the pricing was great! I am very picky about who I use as service providers and I recommend them 100%!

My floor was installed when my house was built 3 years ago, in year three I noticed that the planks…read morestated to separate in three different sections and when I contacted Fleming a service rep came out, at the end of the visit his conclusion was since I had settling cracks on my patio that my foundation was crack all over where it was separating. I found that a little hard to believe since it wasn't consistent, and they would admit that maybe it was installation and wouldn't replace but only offer caulk as a courtesy.

Inconsistent customer service. Picked something that was sitting in the showroom and yet was told…read moreit is custom and cannot be returned. I did not asked for that to made specifically for me. IT WAS SITTING on the floor. This is quite dishonest practice. I may make a BBB complaint. Horrible Horrible. Will not use or recommend ever again.

Incredible results for our 20 year old wood floors. They now look BRAND NEW…read more If any Big Canoe resident would like to see, just let me know. Anthony promised a perfect job, and good price. He delivered!

Bryan was so patient, flexible, and honest with us. He never set unrealistic expectations to make a…read moresale, and the pricing was fair. He even delivered a sample of quarter round with 5 different stains so I was comfortable with my choice. The crew was very fast and friendly. They answered my questions and helped me make stain choices that turned out better than I thought possible. So happy I went with Concept Flooring!

New owners, Dad runs the cabinet side and the kids run the flooring side. Their installers are…read moresloppy. I paid $59k for flooring and I am shocked at the quality of work. Elijah(salesman) is rude and unprofessional. Along with not knowing anything about flooring. They would not come back to fix the installers sloppy work. Go somewhere else.DON'T WASTE YOUR MONEY HERE!!!

Excellent service and workmanship. We had carpeting and hardwoods installed throughout our home…read moreand we are very happy with the results.

Made my 20 year old wood flooring look like new by restraining! Way cheaper and easier than…read morereplacing. Also replaced all my balusters. Professional, on time, reasonably priced. Highly recommend!

Very pleased with the great job and service I received when using Northside Floors. I found them…read morethrough the Dale Cardwell referral site and everyone I encountered (from Cindy in Sales to the installation team to Brenda in the office) was polite and professional. Cindy came to the house - brought multiple samples and took measurements. Their quote was slightly less than Home Depot (I always try to use small independent companies whenever possible). The installation team was on time, professional, and very efficient. They did a great job with the installation, moved all the heavy furniture, put everything back exactly where it was, and cleaned up after themselves. The carpet looks great and has exceeded my expectations. Top notch experience from front to back - would definitely use them again!

Terrible - caused catastrophic damage and refused responsibility…read more I hired this company to install outdoor carpet on my terrace of a brand-new home. Before work began, I explicitly instructed the contractor not to use nails, screws, or make any cuts due to waterproofing and structural concerns. These instructions were clear and non-negotiable. Despite those warnings, the contractor ignored my instructions and used fasteners and cuts anyway, directly compromising the waterproofing system. As a result, my home suffered extensive water intrusion and damage that now totals tens of thousands of dollars. When I discovered the damage and attempted to address it professionally, the contractor refused to engage, hung up on me, and has since avoided all responsibility for the destruction caused by his work. There was no attempt to inspect, repair, remediate, or even discuss a resolution. This was not a misunderstanding -- it was a complete disregard for client instructions, property protection, and professional accountability. The work performed has resulted in major financial loss, legal action, and months of disruption. If you value your property, your investment, or basic professionalism, do not hire this company. I am now pursuing this matter through the courts because the contractor has failed to take responsibility for the damage caused by his actions.

I had a hole in a section of carpet that I thought was beyond repair. I thought for sure that I…read morewould have to replace the carpet in my entire room. Carl came over, inspected the damage and came up with a solution. He matched up the pattern in the carpet and saved me a ton of money. Honestly, Carl is an artist. I couldn't be happier with the results. If you need your carpet repaired, give Casey's a call.

I contacted the store to ask: a) hours of operation, b) and if they had samples of Carpet, LVP &…read moreLVT the customer could have or borrow. I was told the hours and yes on samples and if they didn't have customer samples, I could borrow the store sample as long as I returned them. I asked the lady what exit I needed off I85 (to go to the Norcross store and she told me. My wife and I proceeded to drive 25+/- miles (about an hour drive) to the store, to Find a Sign on the Front Door that stated: If Locked, come to Back Door, when we arrived at the back door, another sign said if Locked, call 678-471-5501 which I did. A lady answered as she was driving back from Florida and informed me that was a warehouse, not a place for customers to visit. Be careful, don't waste your time driving miles and miles and spending hours in Atlanta traffic to attempt to buy Carpet, LVT & LVP from a company that advertises multiple locations but has only one location. There are way toooooooooooooooooo many flooring companies in metro Atlanta for this crap. Finding a carpet company in Atlanta is as easy as finding a Waffle House, except Waffle House is open to customers and not employees are rude on the phone.

we had an insurance claim due to failed HVAC, they were sent by our insurance company; we upgraded…read moreall the flooring and had them replace our carpet (bedrooms, loft, playroom, and steps), upgraded our padding, which they installed a lower grade than what we paid for; LVP was not installed correctly- no prep done so there are several areas that are uneven. AND they were rude. would NEVER choose this company to install anything.