We have used Choice One several times for rental properties. Sam is always punctual, quick and efficient. He knows what he is doing and we have found them to be priced very competitively. I love that when I call to schedule service that a real person answers the phone. I also love getting a call when he is on his way. Excellent service and they have been very courteous and use cautious care during Covid. 10++++ read more

Called and set up an appt they answered promptly. Said they would come by between 1-3pm today. No show. Called them twice at 3pm no answer. Would not recommend. read more

Choice One Appliance Repair - Screenshot of the outgoing call made to this company. Since the company claims I did not call or that I've reviewed them incorrectly. - Appliances & Repair Near Me

After getting a few NO responses to repair a microwave, this place responded with a YES. We have 1 of those built in microwaves so it's not a cheapy 1. Technician was on time, friendly and knowledgeable. Definitely our appliances repair place for life. Highly recommend these guys! read more

We had a Choice One technician come out to look at our Ice Maker, which had ceased to work. He said he needed to order a couple of parts. 5 weeks later, with no word from them, I called them back, and was told the parts had come in and they would be out the following Tuesday at 9 a.m. to do the repair. It is 10.40, I have called twice, and no word from the technician. read more

I had a simple repair and instead of trying to make a lot of money off the job with diagnostic fees they helped me with how I can fix it on my own. This saved me a lot of time and money. If I need someone to come to my house I will for sure use them as it seems they are genuinely interested in helping people as opposed to ripping them off. read more

With the usage / breaking of daily appliances in this day and age of over use being home, good luck getting a responsive and efficient repair person for anything.....except with Sam and Choice One! As busy as they are, he was easy to access, communicated every step of the way, and was efficient and reliable attending to our issues! Big or small, call Sam to get your stuff fixed! read more

This company understands great customer service! From the first call, to the finished service, they exceeded my expectations. The service tech (Sam) knew what he was doing and showed us how to regulate the temperature of the freezer which brought the refrigerator temp down where it belonged Thank you Choice! read more

Sam is amazing. Even though my house location was out of his service area range, he worked with me to troubleshoot if I needed a replacement rubber door seal, which I did since it was stained from the previous owner of a house I recently purchased. He further helped me when I accidentally missed some connections putting it all back together as well. Highly recommend him & his services. read more

Choice One Appliance Repair - New runner seal looking good thx to Sam's help & advice. - Appliances & Repair Near Me

Samuel showed up on a Saturday afternoon to fix our dryer that was overheating. Within 30 minutes he had it pulled apart & diagnosed, then completely fixed in another 30. He certainly understood the problem, dryer & how to fix it. He was responsive to my emails, accommodating to our schedule, and showed up on time. He was a man of few words, which was nice because I didn't feel like we had to make small talk. The price was a bit higher than expected (who wants to shell out anything for a dryer repair), but at the end of the day worth it! We'd call on him again if we had other appliance issues. read more

Extremely honest and trustworthy. Had another issue with my oven and they took care of it. Great to work with. Highly recommended.

Very professional technician that worked on my dryer and oven. The price was reasonable for the work that was done. I highly recommend this company. read more

Steven arrived on time and quickly replaced Our refrigerator filter. He also checked the Temperature which was out of manufacture specs. He also checked out the freezer and provided us with an inservice we needed! Steven moved on to a small leak In our washer. He found a pinhole leak in our tub that couldn't be repaired. Steven provided good info on buying a new washer read more

Excellent service. Sam arrived on time, fixed my fridge at a good price and I couldn't be happier!

Choice One Appliance repair was awesome!! Sam called right before he came out, told us what we needed to repair our dishwasher and quickly got to work on repairing it. I highly recommend them for any of your appliance repair needs! read more

I had Sam come out and install my new double oven, he came out and took a look and saw that the power cable provided wasn't long enough so he worked with me and I bought a terminal box to use to create an extension so that if and when it needed to be repaired it could be done so much easier, much appreciated there. Sam showed up on time and was very personable and easy to work with and even hauled away my old unit for free, very much appreciated. I called him back another time to have him help me install a gas cooktop. Again he was very helpful with getting it setup and placed in. His rate was very reasonable. I would recommend him to anyone who needed an appliance repair or an appliance install. Thanks again Sam! read more

My experience with Choice One was fast, fair, and reliable. I was given a two hour window for service and Sam hit that window and called ahead of time to narrow it to twenty minutes. He checked out the issue. Provided a price to repair. We discussed alternatives. Then he repaired the refrigerator. In the end, everything was cleaned and items taken out of the freezer were returned. If you are having an issue - give them a call and don't worry about being ripped off or getting a run-around. read more

Choice One was highly recommended to me by a contractor who calls them often for all their appliance repairs. I was concerned that we'd have to buy a new stove after 2 general repair people couldn't determine the cause of the gas smell - but they simply discovered the problem, repaired it within 1/2 hour and were very reasonable in their cost. They were extremely honest and came out the next day due to a gas smell. They were exceptional to work with and very honest. read more

Poor customer service. A receptionist helped me schedule a technician for a diagnosis on my broken stove. I gave my model number and serial number etc. It was set between 1pm and 3pm. I called multiple times as a follow up but nobody picked up. On top of that, the owner Sam openly lied and tried to deflect the negative review. read more

Choice One Appliance Repair - Poor customer service. A woman helped me schedule a technician for a diagnosis on my broken stove, but they never came. - Appliances & Repair Near Me

See all

We went with Choice One after reading all the other great reviews. Sam was on time and here less than an hour. He fixed our wash machine and gave us great advice on how to use and maintain it. We thought it was going to be so much more expensive to fix it, but it ended up being pretty cost effective considering what replacing it would have cost. I'd trust recommending him to anyone I know. read more

Great customer service. Could not fix due to warranty repair and they still took the time to diagnose and send us to the warranty representative! Very honest and professional. Everything you want from a business!!! read more

Absolutely amazing experience - our (not very old) washer had stopped adding water to the drum. After attempting to fix it myself, I contacted Choice One and they were able to come help on very short notice. The dispatcher I dealt with and Samuel were both so easy to work with, the job was done quickly and cleanly, and he even helped explain what to look for if it started acting up again. I can't recommend Samuel and his team enough! read more

We selected Choice One Appliance Repair based on the great reviews here. Our dryer wasn't heating anymore and decided to call a professional. I'm comfortable with DIY projects, but after looking at many YouTube videos, diagnosing the actual problem involved more than I was comfortable doing. Very glad we called, what the videos didn't go into is how much is involved in just exposing the parts. After he arrived, he had the dryer disassembled and the problem diagnosed in about 20 minutes. Fixed it very quickly, and even showed me how to perform some basic maintenance in the future. I have recommended them to my neighbors and will continue to do so. Great job! read more

Sam @ Choice One did an excellent job fixing my microwave oven. The scheduling was easy, he was on time, and the charges were more than fair. He even fixed a few minor things that I didn't expect, but it was much appreciated. This is the 2nd time that my family has used his company and I whole heartedly recommend him. read more

After a week of dealing with another appliance repair -I called One Appliance and the owner Sam came to the rescue!!! After promptly returning my message-he asked a couple of questions and was able to squeeze me in with less then 24 hrs lead time-I was desperate!! He showed up exactly when he said he would-was friendly and professional, and got the job done!! Sam then took the time to explain the correct detergent I should be using and how to effectively clean my washing machine! He has my business for life! Don't waste time with anyone else-call Sam at One Appliance Repair first and get the job done right the first time!!! Thanks Sam!! read more

I called Sam with an urgent install of a dishwasher after Lowes told me they couldn't install their dishwasher because it is no longer sold there (apparently, I got the last one) after I just bought it from them. Their demo was still on display but yet they can't install it???. Bad brownie points for Lowes this time (normally very good). I called "Choice One Appliance Repair" based on glowing reviews and surprisingly, Sam made himself available yesterday, despite a very busy schedule. He showed up somewhere around 5:00 pm and stayed focused on getting our new Samsung dishwasher installed and gave us instruction on how to operate its features. Sam will be our appliance repair/install guy from this point on! By the way, super friendly as well! read more

New in town and didn't know who to trust for repair of my washer. Lucked into finding Choice One Appliance repair. Sam came to my home at the agreed time and repaired the washer. Sam offered information on potential problems. He was professional and courteous. I recommend Choice One for appliance repair from my experience. read more

I don't know why I have not written a review for Choice One before now, but I should have a long time ago. We have been using them for many years for all of our appliance repairs. The service appointments are always scheduled promptly, they show up as promised, accurate quotes are given and excellent work is performed. Samuel is not only a great technician, but also a really nice guy, and he provides great maintenance and care tips. He has serviced our dryer, dishwasher, microwave and refrigerator. Highly recommend. read more

Sam fixed our dishwasher which ran for 3.5 hours to complete the cycle. Works great now!

Great service and very thoughtful. We had kind of an emergency and they were out quickly. Not only did they fix the main problem but fixed a couple other things in the refrigerator that we were told before couldn't be fixed. read more

From booking to the tech coming out, it was so effortless and they really are so nice. I had trouble finding the serial numbers on my units and the girl on the phone walked me through it all. If you give them the model and serial numbers when you book they most likely can fix issues day of. I didn't have the model for the range but they retrieved it and will come again to fix it in less than a week. Sam, the tech who came out, was super nice and found the issues fast and explained and showed me exactly what was going on. He also fixed the fridge issue really quickly. I highly recommend them and will be using them if I ever need any appliance fixes again, especially since my house is now a rental. read more

A few weeks ago I used Choice One to install a new dishwasher. Who knew - after living in my house for 22 years, WITH a dishwasher, I have a non-standard installation! The dishwasher is around a corner and far from the drain. Kate went to trouble to schedule me, even after a snowstorm disrupted the delivery and the rest of the planning. Also, I was ostensibly outside their service area. Sam did a beautiful job installing my dishwasher. I'm an engineer, I care about these things. AND, he made my non-standard installation standard by installing a valve at the right place and increasing the width of the drain tube. He didn't have to do that, but he just did it. It made my engineering heart glad. This is as good as service gets, and I don't say that lightly. I will absolutely call Choice One for my next appliance need. read more

Alexander, the repairman, came to complete service same day. I would HIGHLY recommend him. Fast quality service.

My Fridge crapped out and Choice One was the first store to call me back when I was looking for a repair place. They were honest, upfront, and sincere with their estimate, which I really appreciated. Very professional. read more

Sam was A+ from customer service to the job. Fixed my dryer in no time. Polite and trustworthy. Priced accordingly. Would absolutely recommend this company to fix your appliances! read more

I had Choice One Appliance Repair come out in July for a problem with my newer refrigerator to cooling enough. The repair required parts that took a little over a week to get in and Sam came back to install and get it running. in September the same problem occurred again and we called Sam came out again said different part needed and the same thing happened took about a week and then it seemed fine her we are in December and the same problem has occurred again. I have tried to get them to come back or even just call me and all I get is crickets. I used this company because of the great reviews I guess all the negative ones didn't get published. I would not recommend this company and will be reporting them to the BBB. read more

I called Choice One to come and repair my refrigerator. I want to give a shout out to Sam for doing a great job repairing my refrigerator water line. He made sure I knew what the issue was and the cost to repair it before he got started. He was friendly and efficient as he worked in my home. I highly recommend Choice One Appliance Repair. They made the process easy from setting up the appointment to completing the repair. read more

Canceled our appointment at the last minute without any notice. Took half a day off work to wait for their 2 hour service window and all they could do was say "want to reschedule?" I think i'll invoice them for my wasted time. read more

Choice One is an honest business. I called Choice One to repair my cooktop. After coming to my house and inspecting the cooktop, it was decided that parts would need to be ordered to complete the repair. I agreed to be charged for the parts in advance, and then when the parts arrived, the repair would be completed. Later in the week, my wife decided that she would prefer a new cooktop, rather than to repair the old one. I called Choice One, and they were able to cancel my parts order and send me a check to refund my money. Life went on, and somehow i missed the check they sent. Just before the new year, Choice One sent me a new check with a note letting me know that they noticed that i never cashed the original check. This is the only yelp review i have ever written before, but i felt that this degree of responsibility and honesty needed to be publicly acknowledged. Thank you Choice One! read more

Choice One is a fantastic company and was very responsive to my ice maker repair request. There was a small hiccup and Sam came out right away and corrected the issue. read more

Sam arrived exactly on time and fixed our fridge / freezer issue quickly and efficiently! Upgraded us to re-designed parts and everything is working great!! read more