My wife and I have been coming to Christian's Tailgate on White Oak for a number of years now, the food is always amazing and the service was always generally average. Then about 18 months ago the service really started taking a nose dive, slowly at first but it has been progressively worse. Things like servers not checking to even see if your food was correct, to servers being overheard saying "I'm not taking any more tables, I am about to get off..." to overwhelming themselves by taking on too many tables while other servers were standing with not even one table, and finally being ignored while the waitress flirts or whatever with the guys that come in without females. These things, every single previous shortcoming have been over shadowed due to absolutely amazing experience we had last Friday. Our servers, Billy and Kat shined so bright there is no way we could even think about the past ever again. These relatively new faces to us, telling me that obviously management was aware of the shortcomings and challenges of the past and have done and or is currently doing something to change this image. Billy and Kat could look at each other from across the dining room and instant know what the other needed and then made it happen. I noticed my drink was taking a bit longer than I thought it should, Billy stopped and brought some waters and informed us it would be there momentarily, when out of the corner of my eye there is Kat at the end of the bar communicating with the bar tender, who seemed to ignore the server's drinks, giving the people at the bar a priority. Thank god we had Billy and Kat I am sure if were not for these two our drinks would have taken much longer I am sure. Anyway, as the night moved on our appetizer, as well as our main course was absolutely perfect, arriving in about 10 minutes after ordering. My drink glass was never even close to being empty the entire time. When Billy came to check to ensure all was well with the food, it was such a pleasant change, THIS GUY CARED!! You could see it in his eyes. Then a few minutes later Kat came by and asked the exact same thing, the sincerity in her voice as well as the level of concern in her eyes told me SHE CARED TOO!!! Generally, I do not ever make reviews but after I stumbled across the other yelp reviews I had to say something. First if you are one of the people who made a negative review or even if you had an unpleasant experience I assure you these people are going to do everything possible to correct your situation, this is the Friday before White Linen and not the manager on duty but the GENERAL Manager Will stopped introduced himself and just verified that everything was to our satisfaction. If he has time to do this on this night I assure you that he is more than willing to solve whatever issue you may have. The fact that either they are training better or hiring more experienced and better qualified servers also speaks volumes about their intentions and the entire management team, all of this as well as the outstanding service we received tells us that Christian's is well on their way to providing the best customer service in the area. I do hope that the management team does recognize the exceptional and outstanding customer service Billy and Kat deliver. They are professional, efficient, and accurate, while at the same time being very "down to earth" attentive not intrusive. Amazing service, GREAT job guys! Keep up the great work and thank you for changing our view and expectations of Christian's Tailgate! read more