A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I cannot say enough wonderful things about Pacific Northwest Restoration LLC and the incredible…read morecare their team has shown my family. Around midnight on July 4th, my family experienced one of the most terrifying and devastating events of our lives--a house fire. Thankfully, we all made it out safely, but we stood outside completely horrified and heartbroken, watching our home burn while knowing our two beloved cats were still somewhere inside. While the firefighters were still at our home, I received a phone call from Owen Guape. In the midst of complete chaos, Owen introduced himself in a calm, reassuring voice and simply told me that he could help. I was overwhelmed, distraught, and sobbing, but something about his demeanor gave me enough reassurance to say yes. Within 20 minutes, Owen arrived at our home with water for our family and immediately began offering comfort and support. By 9:00 the next morning, Owen and his team were back at our home, tarping and boarding it up to make sure it was secure. But what I will never forget is that Owen spent hours helping us search for and rescue both of our cats. Miraculously, they were alive, but terrified and hiding. His willingness to stay and help us find them meant more to our family than I could ever put into words. The kindness did not stop there. Owen personally delivered several of my husband's suits after they had been cleaned at their facility so that he would have clothing to wear to work. In the middle of everything we were dealing with, that level of thoughtfulness and personal care meant so much to us. Within days of the fire, several members of the Pacific Northwest Restoration team met me and our insurance company at the house to begin assessing the damage and inventorying both the structure and the contents of our home. They have worked seamlessly with our insurance company throughout the process, which has helped take an enormous amount of stress off our shoulders. On the contents and project management side, I have had the privilege of working closely with Rieley, Lana and Amanda, who have truly been by my side throughout this process. They consistently keep me updated on what their team is working on, explain the next steps, answer my questions, and have even coordinated multiple deliveries of our belongings to the rental home where we will be living while our house is rebuilt. Meanwhile, other members of the team have continued working at our home, removing debris and handling the ongoing cleanup. I often think about what would have happened if I hadn't answered that random phone call in the middle of the night during the scariest experience of my life. I am incredibly grateful that I did. Pacific Northwest Restoration has given my family something that is incredibly difficult to find after experiencing such a devastating loss: peace of mind. This is more than a restoration company. This is a team of people who understand that behind every damaged home is a family whose entire world has just been turned upside down. They are communicative, responsive, compassionate, professional, and, most importantly, they genuinely care about the people they serve. Without hesitation, I would recommend Pacific Northwest Restoration LLC to anyone who has experienced a fire or any other devastating event in their home. During one of the darkest and most overwhelming moments of our lives, this team stepped in and helped us begin putting the pieces back together. If you ever find yourself facing the unimaginable, you want people like Owen, Rieley, Amanda, Lana and the entire Pacific Northwest Restoration team standing beside you. You are truly in good hands with this company, and my family will forever be grateful for everything they have done--and continue to do--for us.

We gave a 5 star review after Pacific Northwest Restoration built us a new Garage after our garage…read moreburned to the ground, and damaged our house. A year later when selling our house they found unrealized damage from that fire. The presure from the fire hoses soaked the plywood and created mold in the attic. The roof was replaced with new plywood in 2019. The insurance would not pay for machines to dry the attic out. They did however pay for new insulation, for Attic and crawl space. A year later Northwest Restoration mitigated the mold at no cost! So we are giving 10 Stars, and recommend them highly!

Quick dry (Seattle base) was quick and responsive to helping our clinic prevent any further damage…read moreor mold from growing after our company had a plumbing issue. The workers were friendly and professional. They kept the work area contained and did so as quiet as possible. Appreciate Eric P, Luis, Jose, Rojelio, Jacob, Jessie, and Nico.

After performing the services according to the statement of work and cashing my check, they sent me…read moreanother bill for work never previously discussed, apparently required by my insurance company, who had rejected my claim. Don't deal with these people.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

"I do not recommend Robinsons Restoration. I received a bill for $16,240.59 with . no clear…read moreitemized breakdown. They installed power that was never used, and the crew came at 10 p.m., which I found unprofessional. My insurance denied the claim, and I was left confused about the charges. I believe customers deserve clear pricing, an itemized invoice and professional communication!!!

I've used this company multiple times for water damage and issues in our home, and they have been…read morefantastic every time. They are incredibly professional, reliable, responsive, and easy to work with. They've also been extremely helpful navigating the insurance process, which made an already stressful situation much easier. I wouldn't hesitate to recommend them to anyone dealing with water damage!

Sean of SSWR is amazing. We had a pipe burst that flooded our whole downstairs during the cold snap…read moreand Sean drove out of his way to come take a look at our house the same day. He gave us an honest assessment to compare with the insurance adjustor, provided a ton of helpful additional info to two panicked first time homebuyers, and even brought out a dehumidifier for us until we could rent more. He was too booked out to take our mitigation job at the time- and was honest about that which is rare- but checked in with us to see after the fact to see how we were doing. He really does care about people making the best choice in a crappy situation. My whole family works in the building trades and you can just tell when someone is passionate about their work and treats the homes of their customers like it's their own. You can spot transparency and honesty from a sales pitch. Sean is someone I would absolutely trust to work on my home.

It all started on July 27th when we discovered a water leak in our basement. We contacted our…read moreinsurance company the following day, and they recommended Washington Water Damage & Cleaning Services. They arrived within about two hours and immediately got to work assessing the damage and setting up equipment to dry everything out. Unfortunately, some moisture in the walls and baseboards was missed. Two days later, the crew removed their equipment, and we thought the water-damage portion was finished. It wasn't until another company came in to prepare for our new flooring that we discovered there was still moisture. I contacted one of the owners, Scott, and explained what had happened. He asked us to give Washington Water Damage & Cleaning Services another opportunity to make things right. I was understandably hesitant, but we decided to give them another chance--and we are so glad we did. We had a HUGE party scheduled at our house for August 29th, so we were already working with a deadline. Once we realized the extent of the additional damage, we started getting nervous. Scott and the other owner assured us they would make our project a priority and do everything they could to get us back in our home before the party. And they absolutely did. One thing that made the process so much easier: insurance coordination Washington Water Damage & Cleaning Services coordinated with our insurance company so seamlessly that we didn't have to worry about paperwork, estimates, coverage, or communication. Dealing with water damage is stressful enough, and having that part handled for us took a huge amount of stress off our shoulders. The full meal deal One of the biggest advantages of this company is that they truly are the full meal deal. They have their own water-damage/mitigation crew, pack-out crew, and reconstruction crew. Having everything coordinated under one company made a huge difference. The reconstruction Reconstruction began August 17th. In just four days, their crew repaired drywall, sanded, primed, painted, and installed more than 900 square feet of new laminate flooring. The coordination and workflow of the crew was honestly impressive. James was fantastic to work with. He met us at the flooring store to help us choose our new flooring, guided us on where to look for paint colors, and was incredibly responsive whenever I texted him with a question or concern. James never over-promised a completion date. As I watched his crew make incredible progress, I asked if there was any possibility of finishing by August 20th so we could move back in August 21st and have the weekend to put our house back together before the party. He was understandably hesitant, but after seeing how quickly his crew was progressing, he asked them to work overtime to make it happen. And they did. The move back home We had originally been told our belongings wouldn't be moved back in until after our party due to a full schedule. James worked his magic again, pulling some strings to get the move-in crew scheduled for August 21st. I cannot thank him enough. Because of that, we were able to get our house put back together and have our big party at our own home on August 29th--something we weren't sure was going to happen just weeks earlier. One area that needs improvement I do want to be honest about one part of our experience: the pack-out crew. Several items were damaged during the pack-out/move back in, including a Scentsy warmer that is no longer readily available except on eBay, a tray table holder that is essentially irreplaceable because of its built-in shelf, my solid oak desk, and our IKEA TV stand. To Washington Water Damage & Cleaning Services' credit, they have agreed to pay for the repairs or replacements. The IKEA TV stand was particularly frustrating because putting the replacement together took more than 12 hours and three trips to IKEA. Normally, I wouldn't have minded having their crew handle it, but we were under such a tight deadline that we couldn't wait. The bottom line Was the process perfect? No. But what really impressed us was how this company responded when things didn't go perfectly. After the initial mistake, we were given an opportunity to have the company make things right--and they did. When they realized how important our deadline was, they made us a priority. They coordinated multiple crews, worked quickly, worked overtime, handled communication with our insurance company, and helped us get back into our home in time for our event. Our experience with Scott, James, and the reconstruction team was excellent, and we are genuinely grateful for their effort. Thank you, Washington Water Damage & Cleaning Services, for turning what started as a very stressful situation into one that ultimately ended very well. We are happy to give you five stars and would absolutely recommend you to others dealing with water damage. And a special thank-you to James--you went above and beyond for us.

When we experienced water intrusion from the roof and leaking in the bathroom during winter months,…read moreWashington Water Damage & Cleaning Services Team was prompt in responding and provided professional, transparent estimates based on their extensive experience. Once mitigation was done, James and his team moved quickly into the repair work and provided a detailed, itemized estimate. The crew was professional, punctual, and completed all work within the projected timeline and budget. I would highly recommend James and his team to anyone in need of services.

Sam, Adam and their crew completely refurbished and rodent-proofed our large crawlspace over two…read moredays. The crew worked extremely hard, and were friendly, polite and professional. They cleaned up after themselves beautifully, and even took away old windows that had been dumped in the crawlspace and forgotten about. The crawlspace hadn't been touched for over 25 years, so there were problems with broken air ducts and leaking pipes, all of which were replaced efficiently over those 2 days. We found a pipe that was leaking into the crawlspace from the floor above, and that was replaced also; it was a relief not to have to get an outside plumber in to take care of it. I definitely recommend Level Up, if you are looking for a company to do a highly professional job, and who are able to handle any unexpected issues that arise. We are selling our house next year and needed to get the work done to pass the inspection; this work is insured for two years and I have no doubt that it will pass with flying colors!

Chris, Sam and their whole crew were totally professional from beginning to finish. They met all of…read moremy expectations and more. I no longer have a rodent problem and the crawl space is as clean and organized as promised. I will not hesitate to use Level Up for any future needs. Thanks, again to the whole team for their exceptional work. Greg Landis

Make us feel comfortable from beginning to end. When everything is up-side-down due to a simple…read morewater leak gone really bad, it is great to work with competent folks. Thanks.

Restora did an amazing job on my water issue. They were very professional. They were clean! The…read morecommunication between myself and the office, their scheduler, and technicians was excellent. They explained what needed to be done and they didn't hurry when they realized the area needed to be dried out longer than originally scheduled, so they left the fans ext. in another several days with no extra charge. Absolutely refreshing to have folks like this to work with. They are veteran owned as well.

Our bathroom needed more than just an "update." My husband completed the initial demo to give the…read morecontractors who bid the job a clear look at the mess (see photos). Our bids ranged from "replace one wall and rebuild shower" - no joke! Revko Construction took time to crawl inside and out, listened to our desires, and then promptly presented a written bid. We wanted a bathroom that fit the architecture and age of the home. Throughout the process, Ross and partners offered suggestions about design, products, treatments, and guesstimated prices so we could decide what fit out budget and style. Never once did we feel pressured or "cheap" when we were really just trying to be smart and frugal. The Revko team understood. The plumber suggested the toilet and then we did our research and, yes, it was the best and not expensive! The shower door craftsman suggested the trim, top rail (which we did not want at first) and coating suggestion. His patient input and explanation helped us select the right door. The expert tile team - can't say enough good things about them! It is well designed. The custom floor drains perfectly- no puddling anywhere! The re-build of wall, installation of window, new floor, trim, crawl space work and new siding are all well crafted. My husband tends to be a perfectionist, so while at times I felt he was being picky, the Revko team listened, discussed, and followed through as needed on everything. As if all that is not good enough, the first day of work began on the first snow day in November 2022! (See photo). Ross and team out up a tent, took out the wall, replace the wall and beams in crawl space- in freezing weather. They worked around our schedule and were very responsive throughout the repair/rebuild. Like any partnership working out the communication process is key. We will definitely connect with Revko for our next remodel/repair project.

Our 25+ yr old failed siding was in desperate need of replacement, as well as our facia which was…read morerotting and an aging roof. We received multiple bids and chose Revko to tackle the project. They were able to manage the whole project which involved subs for roof,gutters and paint and we don't have one negative thing to say. Revko was professional, reliable, and knowledgeable. They always showed up on time, kept the jobsite clean after each day and kept the project on time and on budget. They paid special attention to detail throughout the project and they take great pride in their craft. They lined up and scheduled the subs all of which gave us affordable bids that stayed within budget. All of the subs they used were just as professional, and reliable as Revko. These guys are amazing to work with and we are more than happy with the end result. I would highly recommend Revko for your next home improvement project.