Bathrooms were dirty.It took 30 minutes just to get some french fries.Most of their games did not work.It is a waste of your money

This place is horrible they charge you full price for drinks and are out of 80% of the selections no offers of discounts or tickets to compensate i won't ever bring my child here again read more

The place is dirty and the staff doesn't care. Asked manager to clean up and another guest remarked "someone needed to say something." Manager said they were short staffed. I watched staff goofing off and walking right by trash on the floor and not pick it up. I have been there a few times now each experience the same. I went to Newark location (10mins further) and it was totally different. A party had just finished and there was some trash on floor. I told a staff member, in a couple mins the manager was out there cleaning up. The bathrooms were clean and didn't stink and I didn't stick to everything I touched. It was a bonus that our favorite game wasn't broke here, but a bonus none the less. You should visit Newark and take notes. read more

I just had my birthday party for my son Yusuf age four and usually all the hosts are always grumpy and in a really bad mood but today I guess I got lucky and I had this amazing host named Ciara at first I would've rated a one star but Ciara made it a 5 star best host ever all the rest are just horrible! Love you Ciara hope you can be my host next time for my other kids birthday parties read more

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This place is okay on a weekday for kids. Some time to bond with your kids, etc... but if you go during the weekends, its very packed and there are a bunch of people with no class he would even shove other kids around. I also see a bunch of kids taking other kids tokens. A lot of people use vulgar language in front of the kids, etc... I see all of these incidents all the time, and the staff nor the parents there seem to care. Going here twice in my life is enough for me. read more

I never bring my kids to Chuck E cheese...we came because we got invited for a friend kids bday. As soon as u walk through the door u just get this disgusting whiff of dirty socks n filth. It's smells like a dirty laundry room, it was so gross. The place is so small, unattended kids everywhere. My son n I were playing ski ball and this little girl decides to start walking on all the lanes n interrupting peoples games, she grabbed peoples balls n threw them In other ppls games. A lot of the games were not working and just taking the credits from the card. The food was ok for it being Chuck e cheese. The place was so gross and crowded n smelly that we didn't even stay to use up the card he was given or redeem his tickets. We will be going to a whole different location. read more

Manager is the only one that can serve beer and she was on break for over an hour. Worse customer service after I spent over 250 dollars. Stay away! read more

If I could give negative stars, I would. I don't know what possessed us to go back to this place, aside from the convenient location. Let me flash back to the first time we went there... *whoooosh* It was a Sunday night (mistake 1) and I thought we were avoiding potential crowds by going at 9pm (mistake 2). It was very crowded, but something else seemed amiss... We couldn't quite put our finger on it, so we went in with the kids and grabbed a table. We got our, um, "pizza"... it was a stretch to call it that. As we sat waiting, we kept looking around trying to figure out what exactly was wrong with the crowd. Finally we got it. The was a very obvious lack of children. There was a party of some sort going on, but it seemed to be an adult party. I use the term adult very loosely. They were running amok, screaming, causing all kinds of havoc. We choked down our "pizza" and started to let the kids play. Next thing we knew, it was like being at a bar brawl, minus the pool cues. Two chicks started duking it out next to the whack-a-mole, and as if that was not enough, their boyfriends had to get in the mix. So we scooped up the kids and left. *Whoosh... 2nd visit*** A few months went by, and I guess we either forgot or hoped it would be better... There was no fight, but it was freakin' filthy. It reeked of BO, there was what appeared to be traces of puke in entrance to the raised tubes (the ones the kids crawl around in overhead), there was melted ice cream on the slide in the toddler area, and oh, it smelled like BO. Did I already say that? It smelled REALLY BAD. We told the teenager working behind the counter that there was vomit in the play structure, and she rolled her eyes and sighed, then gave us a look like "what do you want me to do about it?" We left. Every time after that we have gone to Dublin. It is much nicer. The staff is not a whole lot friendlier, but what can you really expect... you don't go for the stellar service. Today, during a lapse in judgment, I agreed to meet hubby and the kids at the Hayward Carlos Queso on my way home from work (that's what we call Chuck E Cheese in front of the kids when we don't want them to know what we are talking about). We went in, met with the usual odor. I shot my husband "the look" which translated to "we'll be here MAYBE 15 minutes." The kids started going game to game, playing. Trying to play, that is. More than half of the games were tagged with out-of-order signs, or they just plain ate the tokens. 6 of the games they played did not have tickets in them. The kiddies love the tickets. Tickets allow them to drag home low quality prizes for me to find later in the couch cushions. It's like a prize for me too! My son had a temporary tattoo on his arm he was anxious to show off. He told the lady behind the counter "excuse me, look at my tattoo!" She ignored him. He said again, "excuse me! look at my tattoo!" She didn't even look at him. Then his polite little 'excuse me' turned into "Hey! When someone speaks to you, you answer them." (HE DOES LISTEN TO ME!!!) She looked up unenthusiastically, handed him tokens, and walked away. Nice. Good attitude. He said to me "She was rude." Yes, buddy, she WAS rude. Funny that a 4 year old has better manners than the employee. I'd call and tell someone if I thought they'd care. Anyway, I WILL NOT go back again. I WILL NOT GO BACK AGAIN. If I keep saying it to myself, maybe it will come true. Seriously, it is sooooooo nasty. I'd rather take the kids to a gas station bahroom than let them touch the nasty games and toys there. It makes me appreciate soap, water, and lots of Purell :) read more

This place is cheap and the kids love it! I however as a parent hate it! I used to love chuck e cheeses and I always had a blast growing up as a Kid coming here, but THIS particular location Is just plain ghetto. Little greasy ass kids begging for tokens, basically stalking you for free tokens and I almost witnessed a fist fight! Yup, a fist fight at a children's establishment. No security or employees bother to do anything about. This woman was causing a huge scene in front of a couple dozen toddlers screaming "I wish you would N***a! Do Somethang Ni**g!! I will F**k yo B***h ass up! What?!? What!?! (the guy never responded so why ask what?) this went on for about 5 whole minutes. And my 2 year old wanted me to hold her and kept saying "too loud papa, too loud." I was trying to get out of that area, but my niece kept putting tokens into the damn water shooting game! I was stuck!! Anyways... Pizza is alright for the price with drinks and tokens. No more mechanical animal band. All digital BS. I honestly don't want to go back, but I know the kids will. *sigh* 2 stars only because the kids enjoyed themselves. Plenty of scumbag parents and homeless kids running around (not really homeless just begging) Oh the best part....nobody was at the door checking stamps!! I could have stolen 2 or 3 homeless kids and gave them a new home! Poorly managed place! Oh the management should be ashamed of themselves, but who knows, maybe the lady that was about to throw down in front of all those kids was the manager! read more

I wish I could give negative 5 stars! We came here for my little cousins birthday party, the bathrooms had no toilet paper, no napkins, no seat covers, no soap and blood all over the floor. I have never been so disgusted in my life. The salad bar was just as gross, you couldn't pay me to eat from it. The staff were lazy and rude, I felt so bad that my relatives spent almost four hundred dollars at this place. Do not go to this place, save your money! read more

What is the best Chuck E Cheese I have ever been to. The people are so nice they come to the table and ask if we need anything need any help I give them a 10 star rating. Nice clean and very friendly!!! read more

The arcade is thin and many broken machines. Half the skee balls are missing somehow. Most of the games are the token-for-tickets type, very few video games. No gym or ball pit read more

I'm a pretty fat guy, and no one knows good pizza like fat people, so listen up. The pepperoni with extra cheese is EFFING amazing. Everything else sucks ass. My kids love this place, and I will keep coming until they become too cool to hang with Chuck E. I will tell you that it is ghetto like Boyz in The Hood in here. My wife left our daughter's diaper bag in our booth while we played arcades, and someone dug through it at a table two booths down. I would have paid to catch them do it, they would have earned a cool ride in an ambulance. I'm ghetto like that. read more

Filth E. Cheese This Place is not cleaned well. The patronage is ghetto as hell. (Im FROM the ghetto so Im qualified to comment in that regard. The staff are unprofessional. My kids would give it 5 stars... No surprise there. As a parent, Id pay premium money for a clean version. read more

Honestly, I think it's the quality of the crowd that ruins this location. As an employee I would probably be miserable dealing with all these little gangsters in training. I've had a kid tank my daughters pacifier out of her mouth in front of his mom who didnt bat an eye lash. For some reason it also seems to be a "working girls" fashion show, plucked straight from DD's clearance rack to their purse. I prefer newark or Dublin unless we're wanting more games, then RWC. In order of staff recognition in customer service it would be RWC, Newark, Dublin, Hayward. Again, I don't blame Hayward staff. Haven't tried tan foran yet. So 4 stars cuz we love it. One star for management not motivating staff on how to deal with difficult people. read more

Horrible! Please don't go here. The place is a mess, crowded and ghetto. I went to this Chuck E Cheese for a birthday party and their was a fight. I will never take my kids here ever again. This is one of the worst Chuck E Cheeses. read more

Why do people bring their children here and subject friends and family to the poor tasting pizza and outrageous prices. Kids love it here only because they don't know any better. read more

Took my son, who has autism, and my neice and two nephews here for a good time. Ended up having some loud obnoxious woman cuss my son out because he escaped my grasp for the split second it took for him to take a sip from her son's cup. This woman then proceeded to treat me to an obscenity filled lecture on how I should raise my child. A friend of mine who *also* has a son with disabilities was given the same treatment at this place. If you want to treat your kids to some fun, take them to the Chuck E Cheese in Newark, or to the Silliman Center in Newark if they're into swimming, or pretty much any other kid-themed venue in the Bay Area that's not overrun with people long past the age of 12 that think they have something to prove, and can find no place better to do it than in front of your kids. If you want to give them a crash course in how utterly appaling adult conduct can be? By all means: Bring them here. read more

I fricken hate this place. But the kids absolutely love it. They get to eat pizza and play games... what more can they ask for? But for the parents, we have to stand in line for damn near an hour just to get in and spend like $40 on crappy pizza and a handful of tokens. Alas, the kids would live here if we let them. So we keep coming back, and spending our hard earned money here. The things we do to keep our kids happy! read more

We've been here a fair share of times, had a bday and also a team party here. Which were all just ok, best part no cleanup to deal with. Food was blah. Service was fair at best. Prizes for what you spend= crap. We hadn't been here in about 7 mo, gave it another try yesterday. Upon walking in the entry way smells like puke, yeah,!!! We place our order, get some tokens and let the kid go have fun. I notice what has to be 2 regional mgrs on hand, since store mgr is behind register. The regional guys are watching employees and you can tell by how pleasant the employees were, salad bar was clean and stocked. Employees were wiping down games. Then the pizza arrived, and wow it had cheese and toppings, and was actually decent. Compared to cardboard they used to serve. The prize selection was pretty empty, so hoping they are updating these with better options. Granted there are some ignorant adults who go here, letting their kids run wild, while adults complain and are loud about everything they say, like putting on a spectacle of themselves. Bathrooms were pretty clean considering it was a Saturday afternoon and place was crowded But besides the puke smell in entry , some ghetto parents, prize selection empty for most part, the food and service were a nice surprise. read more

We got there at 7:10pm on a sunday, rainy night and the line was out the door. We finally made it in and the place was like a zoo filled with rugrats running all over and people lining up for some of the games. They had this sketch machine and it took forever to get to us. The two girls in front of us took 7 sketches when there was a line of people waiting looking at them. Some of the machines wasn't working and just took our tokens. There wasn't enough staff to help fix the machines. The salad bar ran out of lettuce. The large bbq chicken pizza had only 5 pieces of chicken and few strips of veggies on it. I think the one by Newpark mall is better. read more

I have been coming to this place for years and today was the worst time I have ever had here. The poor casher Armando was alone for close to an hour with a line out the door.this guy needs a raise for dealing with that.and the manager, Priscilla, was extremely rude and got annoyed with every customer that complained.my family and many others had to ask for refunds because of waiting an hour or more for food.also many of the games would run out of tickets and they staff couldn't do anything about it because the manager wasn't doing anything to help them. The staff is only as good as the manager.the manager was terrible and it looks bad on the whole staff. All the kids working we're running around while the manager walked around very slowly making excuses as to why she wasn't working with her staff.and as an update police of arrived because a staff member hurt a baby by the looks of it. read more

This location took me back to the Chuck E Cheese of my childhood - as in it was divey with broken rides. In the toddler area, of the approximately dozen rides, six were out of tickets, off, or non responsive. A ticket counting machine was also down. I'd much rather go to a nearby location that is cleaner and has more functional rides. read more

Why am I not getting my deposit back? I have 1 year to book a party or I loose $50. No service was provided.

This place is terrible. It's so ghetto. Kids climbing on top of rides and equipment, parents being super rude, and most times their kids are just as rude. When coming to this establishment please keep all items close to you and do not blink for a second. You're personal belongings may disappear into thin air. read more

My GOD what happened to this place?! 30 years ago when I was a kid you entered, ordered your pizza at the counter and then went to the main theater/seating area which was darkened and had the Chuck E. Cheese animatronic Players doing a show on their stage. In the back was skeeball and games and a small "piano room" where an animatronic hippo played songs as long as you gave her tokens. Now, it looks like an office building with drop ceilings, no ambience. Obviously the founder has sold this business off and what is going on now is a disgrace to those who loved it during the day... read more

This place is disgusting, nasty, dirty and everything else in between. The bathroom has pee and poop everywhere and the don't clean it. Most of their games are broken and take your token and when you try to find someone to complain to there is no one there. The salad bar is dirty, looks like everyone's hands been in it. If your use coupons you get a fairly good deal. Bottom line they need to keep the place more sanitize for the customers. read more

The pizza is good but the employees need to be less rude. I went in with my family yesterday and we were a pretty big group of 13. We sat at the long table all the way in the back. Usually when they do t want anyone to sit at those tables they put reserved signs or block them off but this fine there was nothing indicating that we couldn't sit there so we did. Several employees saw that we were sitting there and no one said anything. We were eating our food and an employee came to tell us that normally were not allowed to sit there and to not make a mess. To top off that rude encounter we all finished the one extra large pizza that was brought out to us and then we had to wait another half hour for the other pizza and the order of wings. read more

I am only giving it 1 star because I have to if I could give it 0 I would So yesterday I took my son my daughter and my nephew and niece to this Chuck E Cheese we had a good time until some lady came up to my son who is 4 years old and has autism and grabbed him and said that he took two of her daughters tokens we tried to give her 30 dollars so she can buy 120 more tokens so it wouldn't be a problem and she was screaming talking about she wanted to see the cameras because my son was a thief and he took the two tokens and the manager was telling me and my kids to leave and called the police on us because I was arguing with the lady because she put her hands on my son and I feel like if anything she should have got asked to leave not us because I didn't touch her or none of her kids and technically I could have pressed charges on the lady for putting your hands on my son I will never go back read more

We came here for our godson's bday... What happened to the games that I use to enjoy at CEC when I was a kid?! Now its nothing but boring kiddie BS games that spit out tickets or are so childish that it doesn't even deserve 1 token. Apparently kids now-a-days can't handle real video games without crying to their mommies or therapists. And I was hoping to serve up some ass-whippings on some Street Fighter... "ai-you-ken"!! read more

Chuck e cheese is gonna be chuck e cheese. Kids screaming and running around having a good old time and that's what it's for, so I expect that when I take my daughter. What I didn't expect was to have my daughters iPhone that she sat down while playing a game, to be returned to her the exact same way she left it. I was very shocked and surprised that the next day when I called, general manager Miguel told me he had it in his office and to pick it up whenever! Wow! No one turns in iPhones these days and idk if an employee found it or him, or someone turned it in, either way the staff was very helpful in helping us look for it when we reported it Missing and very generous good people to return it. We were so happy! Thanks to all of you guys! Good customer service is always a must for any business in my opinion :) read more

This is by fair the nasties and dirties place I have been to dirty bathrooms the tables where not even clean bad customer service this place needs new management!!!! Will never bring my child to this location read more

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The play place and service are good but very disappointed to find out pizza is no longer part of the salad bar.

Been here for a few parties, feels like a small one compared to the one in Fremont. And the food took what seemed like an hour to come to the table on more than one occasion. I really think they need more staff members, I saw a lot of kids misusing the games and climbing structures. And getting the prizes with the tickets is torture. Please hire more people for your establishment. read more

I would NEVER recommend this place to anyone. My sister and I went to take the kids to celebrate their birthdays and after almost an hour of waiting we decided to leave. When we walked in no one was there to greet the customers. When someone finally walked up to us she was a bit rude and rolling her eyes. Once we sat down my sister went to place the order and there was only one person ahead of her. While she was in line of course the line grew and no one thought to opened another register to assist those who were ready to order. This whole time the manager didn't even go over to see why no one was being helped. When we began to tell the kids to grab their sweaters we are leaving the same young lady who roller here eyes yelled to us from the door to never come back. And trust me we won't. (This place doesn't deserve any stars) read more

If it weren't for relatives with small children, I would not come here ever again. Now I understand why my mom wouldn't let us have birthday parties here. read more

This is by far the worst experience. Went on a sunday .daughter played for 3hours , we ordered pizza and drinks and we were done but our food wasnt delivered. Had to check at their kitchen and tgey said they forgot to make our order. Unacceptable!!!. And they want us to wait more and not even an apology from the staff. End up waiting for another hour for a fkin pizza come on now. This is ridiculous!. I am no longer coming back and never order anything from tbis establishment. read more

All the complaints about the smell are 100 percent valid. Smells like damp wet carpet. We got there at 11:20 and didn't really appreciate staff still loudly cleaning the equipment during operating hours. We didn't stay long due to the initial impressions we got so I won't comment on food or service. Frequenting the San Jose Chuck E Cheese, I was really let down by this place. read more

I LOVE COMING HERE. But I had the most worst experience of my life today. The girl in the front, you know those stampers or whatever, was super rude to me. She abruptly stopped me and was like I need an adult. But I always come here without one and it's no problem at all, until today. So I wasn't able to go in, I don't think I would come to this place anytime soon. Super rude. read more

My experience here was horrible the food took hours to come and the customer service was bad. Out of the five orders of pizza I ordered all five were burned. In addition to this the replacements were burned as well and took another 2 hours to come out. Avoid visiting this location read more