Andrew was hustling. He was doing all the things, engaging with customers, taking orders and even went to stock the utensil area. There were three other employees around. One was baking and the others were standing around chatting. Andrew def needs to be recognized for his work ethic and getting things done! He was also very knowledgeable about the app and how to navigate it. There was a wait for a full size Cinnabon but it was nice and warm and gooey, so worth the wait. The other employees did bring a whole box of frozen buns out and put them on trays at the register area so kind of took the charm out of fresh rolls. The rolls themselves are clearly mass produced and not as good as we remembered as kids. But was definitely a fun walk down memory lane. read more

Incredible cinnamon rolls as always. I've been enjoying Cinnabon since I was a little kid, and the quality is always so consistent, delicious and the smell is amazing. This particular location is inside Universal City Walk, near the Buca Di Beppo and the Jurassic Parking lot. Attention/service was ok, rolls were delicious and price was reasonable. Will definitely be back. read more

See all

Wow surprised about the bad reviews here. Came in last night after a yogurt fail lol. Not sure if I was lucky, but my experience here was great. My bun was freshly out of the oven , still warm and yummy. Service was normal no one was rude lol. read more

See all

The list of improvements: Food Service Worker/cashier and attitude presentation: Hello I'm Letty that does food reviews every place I go. It is a hit or miss but no other place had treated me with disappointment like this one. Sadly you let me down this time Cinnabon I came here a couple days ago I always had snacks/drinks from Cinnabon from different places but never had it from universal so let's start with the food/snack I had order. (The main topic I had only ordered a Cinnabon roll) Food presentation : 10/10 looked good presentation wise, especially has a great sweet smell I love.. Food Taste : 2/10 Did not taste good as i remembered, taste undercooked even though it looked cook, they need to leave it in the oven longer, not sure if they changed the timer when to take it out but this one was not a good Cinnabon I had, unfortunately....... Service: 3/10 Always had decent services where ever I go but this one seemed like it was promising but unfortunately did not meet expectations.. The restaurant looked lovely and clean inside but unfortunately the service took long to deliver food over 17-20 minutes- there was not much customers there either so why did the person took long for delivery of food and as well undercook I am uncertain.. Worker/staff: 1/10 Now for my main topic of issue I had is the worker who was in charge of my order. Never met a young lady who had taken my order like Yadira I think I am spelling it right, she has long black hair with glasses she's kind of short, unsure if she's the main charge in line of being a cashier but with this worker who didn't only seem like she didn't care but had given attitude towards me and seemed like she has had giving attitude towards other people as well that had ordered before I did. I understand if she was having a tough day but she needs to take her attitude else where instead of taking it out at work. When I first started to talk about a certain item on the menu i wanted to know a difference between them and she had replied in a very rude/sarcastic manner she talked to me very slow and a specific way as if I was a kid and wanted to know if I understood it then or if I need more help with the item difference again but with more annoyance face she made and then she had asked if I can order now. When I was done ordering I wanted to know how long it would take for the item I had ordered would be done, but she said whenever the food would be ready. I had just asked this question because I wanted to go and use the bathroom that was nearby. She then looked at me disgusted and didn't want to be bothered after I was done talking to her. I've seen other people like women and a guy being active with work but the cashier lady name Yadira on the other hand was not being as passive and productive as the others. She kept being on her phone to text or whatever it was I feel like she doesn't want to work but to just get paid standing by doing nothing I understand food takes a minute from what was stated from her but being on your phone for a long time is different and giving unpleasant attitude to customers is another. I've seen others being friendly and active or at least try to be at work but unfortunately overall I just don't feel comfortable with the one specific worker who took my order, she just needs to either take a day off or just not work in a company like that put you infront of people. I never once gave her a reason or made her upset about ordering something or even given attitude towards her. I just kindly tried to talk to her and asked her a question about an item and the difference. Seemed like no matter if you are nice she was not going to give a nice attitude back. Total honesty of this rating I would have to give for just the food and cashier I had it is 1.5 star. I only give it just a 1.5 star only due to the uncooked food and customer service that was given to me I would put zero but unfortunately it's a 1-10 star ratings. Cinnabon please have the worker/cashier do better with customer service and better communication.. I want to keep the ratings 10/10 but this visit I had did not do great at all and it's unfortunate why. I'll give this place one more chance, I will come back in a couple weeks and then finalize my ratings but for now this one I will mark down as not a good Cinnabon location to go too. If she is like that the next time I go I'm sorry but I would need to talk to the manager with HR about this specific person it just seems like that's the only way they will understand what is going on and see that this job isn't right for her or just need better training, like I said before never have I ever met a rude person like her. read more

Cinnabon - Looks cook Cinnabon but was uncooked and taste weird.. - Bakeries Near Me - Universal City, California

My adult daughter had never had a Cinnabon so we stopped in to have her try the mini. She loved it and will be trying more of it when we get home. This location was at Universal City and it was busy, clean and well stocked. It is a small location and staff were nice. Thx for a great tasting treat!! read more

Cinnabon - Delicious - Bakeries Near Me - Universal City, California

Had a great experience last night here. Shout out to Andrew and Jason. Professional, and amazing customer service. I truly hope they are recognized for their work. read more

Horrible service. My friends and I came here after a day at Universal Studios and it was rude service, dry Cinnabon, and sky high prices. $2 for a small thing of cream cheese, like really? My cinnabon is dry, and the least they could do is add more cream cheese frosting without having us pay for it. They barely, and I mean barely reheated this cinnabon. read more

See all

My sister and I came here after a long day of walking through Universal studios, and a terrible drink. I was hoping a snack from here would make up for my terrible drink. We ordered two classic cinnamon rolls and sat down to enjoy it. It was very delicious, a little dry, I thought it needed a little more icing, but otherwise very good. It helped my soured mood return to joy. read more

Terrible cinnabon. Staffs are lazy and slow. The cinnamon roll was tough and dry on the outside. You can probably enjoy more once you get to the center. The sugar and fat probably makes this product ok. Waste of 8 bucks. There were 3 staffs who were working and looks like mostly just standing arounds. No napkins on the counter and we had to ask for them. We were like 6ft apart but they refused to make eye contact. No seats either. You'll have to stand around eating. read more

Cinnabon - Bakeries Near Me - Universal City, California

See all

I've seen these places in every mall but have never tried them. The other night, I was in the mood for a sweet and this location was open late so I ordered via DoorDash. I got the classic and the smaller version. Eight bucks for a cinnamon thing is kind of obscene as is six bucks for the smaller version. Anyway, they both arrived safe and sound about thirty minutes later. I don't know what I was expecting really, but I began with the large version, the classic. I never think anything can be TOO sweet but the frosting was really, really sweet. The whole thing seemed like maybe it had been sitting there like so much fish for a few hours because it just didn't seem fresh. I stopped eating it about two-thirds through, and I trashed the other one. I hate leaving this kind of review, but you have to call it as you see it and I've called it as I've seen it (or tasted it). Don't need to ever have one of these again, but it's good that I at least finally tried one. read more

Apparently this place has a line and will ignore you if you're not in their imaginary line. Even though I stood right behind the customers paying and entered the building before the other customers they helped other customers who didn't even know what they wanted. Cashier was ridiculous when she said I wasn't in line, like you didn't notice me in a small venue like that. Don't go there, they struggle to keep an A health score anyways. read more

If you love the flavor of cinnamon you will enjoy Cinnabon. This is a place that I grew up loving and enjoying eating at. But for some reason when I had this Cinnabon it wasn't as how I used to have it before! I don't feel like it has enough cinnamon in it. They are generous with the frosting but still, it just isn't as good as it use to be. The bun itself was also very dry and a little bit on the harder side so not sure if it was because it was too late or what the reason was. Kind of sad that it turned out that way. I wish it had the same taste and flavor as I remembered it used to be. read more

I love how they bake their cinnamon buns fresh everyday. I never have old still buns before. However, their frosting is just way too sweet for me. I always have use napkins to wipe off most of the frosting. But their buns is always warm & soft. read more

See all

I've walked past Cinnabon a few times while visiting CityWalk and it always smells amazinggg. I was craving something sweet and finally decided to try the Caramel PecanBon and let me tell you it was BOMB! It was freshly made and still warm and ooeygooey when I bit into it and has layers of caramel, caramel frosting, and chopped pecans sprinkled on top that add the perfect crunch combined with the soft doughy cinnamon roll. It wasn't busy and the service was quick as I received it within 5 minutes of waiting. A little pricey, but honestly worth it for the size and quality. read more

Cinnabon - Caramel PecanBon - Bakeries Near Me - Universal City, California

See all

CINNABONS ARE BURNT , Manager is rude , establishment is unclean. Zero stars if i could , but one star because the employee on the register and the employee boxing the Cinnabons while attempting to be helpful while manager roamed behind them doing nothing and whispering orders. I went in at 10:30pm ordered a four pack associate directed me to the last four pack in the corner by the door which looks stale and as if it was sitting there all day. I was informed by the employees that they are no longer selling four packs when I ask why the two employees looked at each other and they looked over at their manager Emily who then went to the back room. Associated in inform me I could buy four Cinnabons and he would charge me for the price of four which is almost $40 mind you , the pack of four is $22. I informed them how this was a huge inconvenience for me as I need four Cinnabons at the four pack price and did not understand why they were refusing to sell to me nor why the manager was not answering any questions as well. Ended up purchasing two Cinnamins. They were overcooked and not worth it. I have a year pass for universal and usually go to Ben & Jerry's or voodoo doughnuts. This will be the last time we come to this location as there are too many options around to receive horrible service and horrible desert. Manager (named Emily )of this location would do well from some personal development courses. read more

See all

You can taste the freshness!!! A must have when in universal studios. The customers service is great and as sweet as their Cinnabons. Clean place and well kept. There is always a line but it moves fast. Get the box to go it's a great deal. Don't forget to ask for the extra frosting on the side. Consistent taste every time we've gone there. Pairs well with coffee (black) or milk. Can't wait to go back. read more

Arrived to find its closed for construction. The sign is still on but is closed off by wooden construction walls.

I bought a roll to go. It was short on frosting and big on being stale and hard. I'm a carpenter. When I got to the job, I discovered someone stole my tools. Not a problem! I had my cinnamon roll and used it to frame houses all day! And with no frosting, there was no mess! Thanks Cinnabon! read more

Not the friendliest place but really good deserts. I love Cinnabon too much. Wish it was a bigger store and a better location.

My cinnamon roll was hard and stiff. It wasn't warm and it was crunchy in some places. Don't go to the Cinnabon at Universal!

After two days in a row of being disappointed .. I come to Yelp and well now I see others share my same feelings. CLOSE THIS TRASH BOX DOWN!!!! I've NEVER been to a CINNABON location that didn't taste amazing....... But THIS SHIT HERE????????? Pillbury bullshit ! How do you burn Cinnabons?????? ITS 12 people back there!!! How do you ALL LOSE TRACK OF GREATNESS? If you are looking for a classic Cinnabon steer clear of this place .. you're better off sprinkling cinnamon on a turd. read more

Sure, the signage is very awesome along with all the ginormous signs for each & every restaurant/store in CityWalk, but that doesn't give you the right to give poor customer service. After finishing Universal Studios, we stopped by Cinnabon for a treat on the way to the parking lot. The dude who was working the counter was all frowny & not at all friendly. Saw him give napkins to the previous customers before us & after us, but none to us. Even though the cinnabuns were good, the poor customer service left a bittersweet experience. *thumbs down* read more

Cinnabon - Bakeries Near Me - Universal City, California

This Cinnabon location is my go to. If you're not into the whole chewy gooey (uncooked) center you'll love this place. Their Cinnabons are cooked through and through, no questions on if it's thoroughly baked. Service was great, always friendly with pleasant conversation. All though the line is sometimes long, they get you in and out. read more

I was hoping I'd catch them on a good day... walking in, the place just looks dirty and the Cinnabon's are just out on the counter looking stale like they've been there a good couple of hours... and they tasted exactly as they looked... I also ordered a small coffee and was give. Hot chocolate... the works also look miserable and annoyed.. read more

I really hate leaving negative reviews but honestly the one star is only for the poor girl at the register. We had been looking forward to a Cinnabon after a day at Universal Studios. That warm yummy soft bun drizzled in buttery sauce...mmmm. Alas we were disappointed. This location was manned by only 2 employees on a Sunday night an hour before Universal closes. Seriously?! We payed approx $45 for 5 Cinnabuns, 2 churros and 2 regular coffees. There was no cream for the coffee and coffee prep area was disgustingly dirty. To top it off the buns were cold although we purchased them individually (more expensive) instead of in a pack of 4 so they would be warm. They were not only cold, they were hard and dry. I totally would have returned them had the poor kids manning the store not had like 10 customers waiting! I didn't even eat my Cinnabon as it was not worth the calories. read more

Cinnabon - Bakeries Near Me - Universal City, California

City Walk is touristy and will always have a high volume of people. Cinnabon doesn't have to worry about anything and doesn't have to worry about Yelp reviews. My experience is okay. When I feel like a Cinnabon, I'll go get one. I'll visit this one, especially since I like going to the movies at City Walk. Do I feel like Voodoo Donuts, which are a little cheaper? The thing is out of the two desserts, donuts as a class of desserts are lower for me and even specialty donuts do not help it by much. If you feel like candy shops, there are also those around. But nothing like good ol' Cinnabon, a shopping mall staple. Get some. read more

Purposely does not put enough icing on the buns and charges you an extra dollar for icing on the side.

I probably should have checked out the reviews before coming here. My experience was similar to others coming here. I'll just rate the cinnabon on it's taste alone. The cinnamon bun was warm, but it still tasted abit funny. Not sure what was wrong, but it just tasted off. read more

Cinnabon - Not the best tasting cinnabon at all. - Bakeries Near Me - Universal City, California

Yes one star above^ why you must say? Let's first start off that we were was craving a snack before entering Universal Horror Nights and right when we walked out of the parking garage; huge sign says CINNABON!! My eyes quickly drawn and my sweet palate needed this! It wasn't crowded but right when I ordered just got the cinnamon bites. The lady cashier tried to upscale her sale to sell me another one, and then denied my request for water. Instead trying to sell water! Wait isn't water suppose to be free?! It was slightly awkward and wasn't trying to be rude but if I'm spending substantial amount of $$$ at an amusement park, could customer service be decent enough to give a cup of water. Yes, customer service is lacking. Cinnamon bites were good but not the best I ever had. Just a huge disappointment and probably not coming back to this particular location. They have other cinnabons instead the park instead. read more

Dry and flavorless. At this store they pressure you into buying extra frosting to compensate for their dry product. This brand used to be so good, another company giving into greed. Well done Cinnabon. read more

Probably the worst location that Cinnabon has. That's all. It's always dry and seems likes it's a week old batch.I was really hoping to have a Cinnabon because I've literally been drooling for one for like weeks! I ended up just tossing it out because they didn't seem friendly enough to request a new one. It wasn't worth the unhappy calories. read more

Cinnabon is like a nerdy "A student" cause it's never failed ... until now. Usually, I can always find what I want (but never need) at a Cinnabon: warm fattening mega calories served with sweet icing and cinnamon spice in round soft bread shapes. Cinnabon has been Cinnafun in my book for some time ... until visiting this location at Universal Citywalk. Two main knocks against this Cinnabon shop: the dry near-hard cinnamon rolls and slow near-rude service. Maybe the problems were because we came at night instead of the morning, but does that justify selling old rolls ... or the unhappiness behind the counter? I get that we (and our cinnamon roll friends) lose some of their brilliance after a few hours, but it sure seems this Cinnabon needs to make some adjustments in training, policies, and staffing. No one expects 5-star cinnamon rolls or prices at a Cinnabon, but you should at least expect a minimum level of customer service and freshness regardless if you are at the mall or on vacation at Universal Studios. read more

Love this Cinnabon location! Everything tastes fresh and delicious. People are really kind and patient here too.

Hard, stale ( ! ). and slathered in sickeningly sweet icing. Gave up after 3 bites. Nope. Never again.

If you're craving a cinnamon roll without any complicated frills or fancy ingredients then you won't be disappointed by Cinnabon. It has lasted this long for good reason. The rolls are sweet, warm, and covered in sweet frosting that practically melts into each cinnamon fold. Their 'center of the roll' is a nice treat for anyone who really digs the soft, gooey center while their pecan roll adds nuts to make it more like a classic sticky bun. The drinks are unremarkable but will hit the spot if you're looking for a cold, sweet caffeine kick. Save up your calories for this delicious taste of pastry Americana. read more

I needed a box of 4 Cinnabons to go in a snap. They have some already made in quantities of 4 and 6 but I needed to customize my box. 3 frosted and 1 plain. The guy on the phone said no problem, be ready in about 30 minutes. I drove up to the loading area and ran up to the store and picked up my freshly made Cinnabons. They were hot and steamy being just baked. I noticed more were being baked when I was in. Awesome! read more

Cinnabon - One left :p - Bakeries Near Me - Universal City, California

You know how the center of the bun cups are supposed to be gooey with a ton of cinnamon and melts in your mouth? I just drove all the way here and decided to spend the premium at the Universal location only to get the driest center of the buns I've ever had. Upon closer inspection, it was not in fact centers, it was just a plain cinnamon bun cut up into pieces with scalding icing and some cinnamon frosting on top. And this probably has less to do with the location and more so with company policy, but I had a birthday coupon for a free Iced Coffee and they told me I had to print it out. I have had a lot of birthday coupons, and not one of them required me to print it out since we have this silly little invention called a smart phone. Anyways, going along with the theme of this entire review, the iced coffee was incredibly bland and watered down. Also wouldn't accept my gold member discount for Universal Studios. Voodoo Donuts does though... Ended up going to Voodoo Donuts and ended up spending more of my money there instead to satisfy my sweet tooth. read more

This is the worst Cinabon I have ever been too. Went twice over the holidays and was excited after not having one in years. Both times the rolls were dry, hard and cold. They had hardly any icing on them so I ordered two extra icings each time. The 1st time they forgot to put it in the bag. I ended up taking a bite and tossing it both times. Those are a lot of calories to eat when it tastes like a hard stale piece of cardboard. I was hoping it was just a fluke the 1st time, but this is just a bad spot. People were complaining both times I was in line about how hard their rolls were. The worst part is how horribly rude the people behind the counter are. Don't bother asking them questions or try to do anything but order, they are horrible to the customer. Wasted almost $20.00 here, very disappointed. I was looking forward to that damn Cinabon. read more

ADVICE YOU SHOULD ALL TAKE: Ask them to microwave your cinnamon rolls. That will ensure that it's not hard. If it's still hard, they ignored you. ALSO BIG SECRET: Centers aren't actually centers. It's just a Cinnamon roll CUT UP. When I went today, they had great customer service. They were very nice and they answered all my questions with a good attitude. I didn't catch their names but it was a guy with a beard and a guy with longish hair. I don't know how this place is with the other workers, but if you see these two, you'll be treated well. read more

Love the Cinnabon Stix. They even give you a side of glaze, great option for those who dont want super sweet dessert. Now they even offer a Minibon for a smaller version of the Clasic. read more

Cinnabon - Store Front - Bakeries Near Me - Universal City, California

See all