This place had the worst customer service. I'm not sure if there's a language barrier where there are misunderstandings, if the employees just aren't paying attention because they're too busy chatting with each other or if the employees truly just want to rush out of work and don't care about taking the correct order. The worst part is that I gave them a $5+ dollar tip at the beginning of the transaction just to take my order which was all wrong in the end. I took my out of town sister and her kids to the Mckinny Cinnabon (highway 121) to order 5 cinnamon rolls and the only two employees working told me they were closing in 10 minutes as to pursued me to leave and not order. That was strange because it was 6:36pm (based on the timestamp of my receipt) so I guess they close at 6:46pm? I told them our family would just take them to go and eat them at home and not delay them from closing. The two employees were talking to each other while they were taking my order. We spent more than $41 at $8.25 each and got completely different cinnamon rolls than what I ordered and only 4 were input not 5. I pointed out when I got my cinnamon roles they were wrong and that I ordered 5 not 4. They offered me a 5 already made cinnamon role at a charge of $8.25 that wasn't the role we even ordered or wanted. I just took the bag and left with the 4 wrong cinnamon roles.

Rakshak R.

Cinnaholic is a great place for sweet dessert lovers! Build your own cinnamon roll, choose from an extensive menu, or try other items such as cookies/drinks! The campfire smores roll was loaded with toppings. Keep in mind it definitely is a bit sweet and heavy, so it may not appeal to those with a milder sweet tooth. Service is always friendly, and the ambiance is nice and simple!

Nancy B.

Bought these as half a dozen for a friend's birthday and they were the UGLIEST things I've ever seen. For $50... absolutely annoyed the helll out of me. Why wouldn't you let the buns cool before decorating them??? As soon as I got home and opened the boxes it was a complete mess. No they didn't drop or move you can tell all of the icing and toppings was melted off. No wonder the worker didn't want me to open the boxes there to combine them in one big box.. nah this ruined my gift and ruined my day. Flavor wise this was NOT worth $8 a bun.. save your money.

Ta'Brechi H.

Their classic cinnamon rolls are delicious. Depending on the month the icing may be a different color. I first experienced Cinnaholic while living in Las Vegas an I'm so happy to have a location close by. I've never tried any other cinnamon rolls but if they're anything like their classic then you're in for a treat.

Ashly R.

My husband and I went Saturday night 9/28/24 and ordered 4 Cinnamon Rolls. 2 of them were good, the other 2 were just okay to me. However the 1 star is because of the customer service. Upon walking in 1 lady did greet us, however, the lady taking our order has such a BAD ATTITUDE and it made me because my husband gave a 15% tip and this is the "customer service" we received. We will not return to this location again.

Jessica G.

Beautiful, monstrous, gourmet cinnamon rolls! My sister and I ordered three different kinds to take home and share. The flavors are bold, yet sweet and the dough is perfectly baked to a light, golden brown. And the employees' sweetness matched. We'll for sure be back!

Brittany M.

As a vegan of 7 years I am always looking for the best vegan eats and sweets. So while I am visiting some friends in Texas I found a Cinnaholic down the road! I first had Cinnaholic in San Jose, CA however they permanently closed very recently which is a major bummer. Anyway, I introduced my friends to the delightful cinnamon rolls here and although my friends are not vegan they loved it! They said if I hadn't told them it was fully vegan they would have never known. We visited the McKinney location and the service was quick, staff were welcoming and polite and had us in and out in less than 10 mins. I loved the year round Christmas tree they have decorated for the spring season :) we ordered an original roll, some baby buns with cake batter frosting and the cookie butter roll. I usually go for the monkeys business which is chocolate and bananas or the s'mores (you can't go wrong with marshmallows and chocolate!) but I wanted something different this time. The cookie butter was absolutely amazing and I went back the next day to get it again! Cookie butter frosting, cookie butter crumbles, oh my! So so good. I highly recommend for any and all who love a good cinnamon roll whether you are vegan or not, this is something you don't want to miss! -cinnamon rolls - signature or build your own -cookie dough - regular, signature or build your own -baby buns - comes with your choice of frosting

Elle B.

Delicious!! The environment is super friendly, the customer service is amazing, and the food is worthy of breaking any diet you're on! We ordered the Texas Praline and the Pumpkin Cheesecake rolls. They were both so good! The employee did a great job telling us about the ingredients in everything, making sure we were aware of possible allergens, and she was overall pleasant and friendly! 10/10 will definitely be back!

Christine G.

My sister and I were just looking for a place to get some breakfast and this spot popped up in our page. We thought we would go and try it and had zero regrets. It was so, so yummy and the service was awesome. The owner was so friendly and patient while we took forever to choose what we wanted because of all the great options. It is a little small but there's enough space for one - two couples to sit inside the store if needed. They also have vegan chocolate chip cookies that were fire . Because I am a cookie lover, I enjoyed that even more than the cinnamon rolls but no matter what you choose from here, you cannot go wrong!

Lydia O.

Okay so basically I feel like the Richardson Cinnaholic location spoiled me and raised my expectations waaaaay too high. Last weekend I went there for the first time and was absolutely blown away! Everything was absolutely perfect. So whenever I saw that a McKinney location, recently opened, I was elated! I mean hello, who wouldn't want to live 10 minutes away from the heavenly place that cinnamon roll dreams are made of? With that in mind, naturally, and perhaps naively, I was expecting to receive the same level of perfection I was met with last week. Sadly, that was absolutely not the case. As you can see from my photo, they DEFINITELY didn't give me anywhere near the amount of toppings I received at the Richardson location. There was more icing than anything else and the other toppings seem to have been an afterthought. Also, the cinnamon roll wasn't as fresh and fluffy as the one I received at the Richardson location. Was it the worst thing in the world? Of course not! It just absolutely did not meet my (perhaps, unfairly set) expectations. After comparing both photos, I really can't wrap my mind around the fact that I paid the same price for both of them, especially since the one from this location is noticeably unimpressive in comparison to the other. Maybe this was just a fluke since they just opened and things will improve after they work out the kinks? Who knows. I truly hope so. But yeah, even though I'm pretty bummed about it, a lesson was DEFINITELY learned. I am willing to give this location another chance in the future, but in the meantime, the next time my craving strikes, I will absolutely make the 20 minute drive to the Richardson location.

Kaye C.

I just want to say thank you to Delish Bubble tea for NOT being open so I decided to go to Cinnaholic instead. :). What an amazing place. I had the caramel apple roll and it was fantastic! It was almost TOO sweet (which I don't say often!!) but it was so good. I took some items home so we got to try the brownie, cinnadoodle cookie and Texas pecan roll. There was not one that I would not order again. I'm actually happy this is a little farther away or I would be having a serious weight issue! Also, the worker was wearing a mask and gloves and there are spots on the floor to stand 6 feet apart.

Gladys M B.

Had to introduce my friend to this wonderful and yummy place!! I am very familiar with Cinnaholic and have gone to all 3 locations near me! My friend had never heard of it and so I had to take her to the McKinney location to try it out! So, so yummy! Looking for a cinnamon roll and made the way you want, look no further! Try Cinnaholic!

Lane T.

I've done pickup and ordered delivery from Cinnaholic a few of times now. All icing is dairy-free - and options include fruit with cinnamon roll toppings (in-store only) for those seeking/needing gluten-free options. Whether it's a caramel praline, tropical (with banana and blueberries), raspberry/apple/blueberry pie - all flavors have been delicious and make a fun treat - and even sweet gift. I recommend picking up four cinnamon rolls for a group of four and splitting them 4-ways so that you get to try more flavors and figure out which ones you like best:)