UPDATED 05/09
20 days
On April 18th 2016 I made a complaint to the owner Dr. Badawi regarding my last few visits to his office, specifically with Dr. Hoang. Today, May 5th 2016, 18 days later, I still have not received an answer back from his office after multiple requests.
I'm making public my complaint with the sole purpose of raising awareness about medical malpractice, unethical medical behavior and company greed.
If you are reading this and you feel that you have been in a similar situation and do not know what to do a good starting point could be filing a detailed complaint with the Massachusetts Dental Society (www.massdental.org) or the Massachusetts Department of Public Health (www.mass.gov).
Thank you for reaching out this afternoon regarding my concern. A few weeks ago I visited your office and had, among other things, a crown done with Dr. Hoang. After that, the most important, recurrent issue was the quality of my bite and the impact on the nerve and adjacent teeth. During that first session I went through the regular procedure to verify that I had no occlusion issues. At that time, I communicated to the assistance that I could feel some discomfort but she replied that that was due to anesthesia still present. After a few days, convinced that this was a clear issue of precision and adjustment, I set up an appointment to have the crown looked at. During this visit, Dr. Hoang attempted to fix this issue by following the conventional procedure of the blue paper that, after what I experienced was certainly not being an accurate tool. I left your office, for the second time, with my bite off and in pain, hoping that a few days could fix it according to what she explained. This did not prove to be enough and still a new appointment was needed. Basically, during this third session, there was no variation, still the same useless blue paper and the same frustration on my side!
I know there can be complications during any medical procedure but what really baffles me is how this complication was approached. During each of these sessions she was visibly irritated and frustrated. She was very elusive and constantly avoiding providing answers to my questions every time I tried to understand the nature of this issue. Not a single time did she appear to be concerned or willing to take ownership. The question that has been lingering in my mind ever since all this nightmare started is: Why would she let me go home after so many failed attempts with no clear improvement? Any patient being where I am right now could only think of two possible reasons when trying to explain this: she is either not qualified to do this job or she's doing this on purpose to find another possible way to obtain still more money from me. This is extremely scary! During my most recent visit for my scheduled cleaning I communicated my intention to have the above mentioned third session to attempt to fix this issue. Only after my request, Constance Perry, nicely enough, got a hold of Dr. Hoang who came upstairs for this purpose. I was really confused because, instead, she suddenly started talking about the cleaning and the status of my gums and teeth in general. When she was done after a few minutes of talking from my back, she just said good bye and attempted to leave. Then I had to bring up my concern with an unbelievable feeling of perplexity while having to interrupt her attempting to leave. Today, after several requests to get a written copy of the charges during that visit I'm seeing that this "accidental encounter" was charged to my insurance as a "comprehensive" oral evaluation. This is extremely disrespectful and unprofessional! I still can't understand how this went from my request to have the crown looked at to an official "comprehensive" evaluation where no relevant or meaningful evaluation was provided whatsoever! What is more, an arbitrary X-rays session took place downstairs that I was told would be to try to understand what was going on with the crown. Why should I be charged for attempting to fix an error that I did not commit? read more