The service was terrible, and the customer service representatives spoke to me rudely. I was charged $350 to fix the problem, but it reappeared two days later, and they spoke to me rudely again. read more

Went to have tires aired up. Very friendly. Love this place!! Always so helpful. Speedy service everytime. Have had other car issues in the past and very affordable. read more

Stephen was great to work with. Was able to fix my AC problem pretty quick. Highly recommend going here for brakes plus but minus tires.

They are sooo nice here! Got me in quickly, explained my brakes wear and tear well and the price breakdown. I truly appreciate them.

Greg, the manager, helped me with the state inspection of my car. He was polite and respectful. The garage was fairly busy for a Monday (every space in the garage had a car in the spot). The wait was a little long, but not bad (it could have gone probably 5-10 minutes faster). I also noticed that the little rush of customers (and a delivery person) that came in after me had to wait at the front desk for a couple of minutes before someone came in to help them from the garage. They did take care of my car, though, and didn't say that I needed anything else, which was good. I also appreciate that Greg told me that renewing my car registration online saves $1 and assures me that I would receive my sticker quicker. All in all, a good garage and I'll return to them. read more

My Lexus was sitting for 2 years and was having starting issues. I gave up on it for awhile because another mechanic pretty much scammed me for some money claiming he fixed it. I finally take it to City Garage and Josh & his team had my car turned around in literally 24 hours. It runs like new and it feels so good to drive. Pricing was also fair. In fact, I also tacked on a fluid/oil change. If you're hesitant to bring your car here, you shouldn't. Josh was very responsive & always there to address my concerns. They were transparent and seemed like they really enjoy what they do. 10/10 will always bring my car back. Thanks for the help, guys. read more

I was quoted $10-$12,000 for a new engine which apparently I was told I needed. Took my jeep to another place and turns out I didn't need a new engine at all. Repair was $5000. Watch out as this place has either incompetent or dishonest mechanics. read more

I used to like these guys. I took my 2016 f150 in for a transmission issue. A week later after not hearing from them I called them. They said it would be $11,500 for a new transmission and a new catalytic converter. $3000 for converter and $8500 for the transmission. Of course I declined and took to another shop. The transmission was rebuilt for $4700 and there are no signs of needing a catalytic converter. The truck runs great now. So I saved about $7000 going somewhere else. read more

Great place for oil change and inspection. The quality is great but I would surely take second advice on other services. The value for their services are little higher compared to other mechanic shops but I only use brake plus for oil change and inspection. Though I would highly suggest to bring your own oil and fittings from Autozone read more

Well I sure wish I had read these reviews first. Only after I received a call after they had had my Yukon for 5 hours and they said it hopefully should be finished today before closing, but that's under investigation, also that they broke a part so my total price increased. I went in for a brake change that should've been around 300, ended up with 4 new rotors and alignment $1000, plus they said the squeaking was due to some other bearing issue and hub assembly another 1000, so $2200, and now they broke a caliper clamp and I'm gonna owe another 100$. I was not suspicious at first but after reading about all the dishonesty and people getting second quotes and cutting their costs in half or finding out they only needing a small portion of work done instead of the long list of "vital" things brakes plus said had to be done, I just shook my head. I'm 4 weeks from Christmas and got hustled into spending a huge amount of money when all I wanted a brake change. Oh and they wanted me to get my struts and shocks changed... I didn't even ask the price just said I'd do it in the new year. I will be going somewhere else and always always getting a second opinion. I gave them 2 stars instead of one because ultimately I should've walked away and done my due diligence. What a nightmare! read more

Terrible service! always go to auto zone or somewhere for the free check engine code and buy your own parts they will tell you exactly what you need ! They just want money $100 for diagnosing most things that are simple. Staff and mechanics have a bad attitude, snarky remarks, and always have sarcastic response to simple questions. Where are the company values? Seems like all they value is profit. read more

So my car had been breaking down over and over as it would shut down at a red light or whenever my car was sitting idle. The first time I took my car to the shop I paid a pretty hefty price, just for the problem to still exist with my car shutting off while I was driving. They asked me to bring it back and it turned out that the problem with my crank shaft sensor, which looks like that has fixed everything on my car after this was fixed. The employees here were very patient and was able to explain to me that although all of the problems causing my check engine light to turn on at the first time were fixed the underlying issue was the crankshaft sensor. I am happy that they were able to get to the bottom of the issue to where I am no longer having issues with my car. I never have a problem with city garage and I will always bring my car here in case something happens again, and I hope it won't! read more

Walked in to do an inspection, alignment, and oil change and Brock was there and got to me quickly their were maybe 2-3 people inside it felt fast and efficient. The place was clean and organized. (About 5 mins later) Anthony helped me get my inspection done. He was really thorough with his analysis and made sure I was safe to be on the road. (Took about 20 mins) Once Anthony was done, Albert helped me get my alignment and oil change started he was really good at showing me what to keep an eye on and being as detailed as possible. (Only took 45 mins) This is a really good shop with really good people. No runarounds, no upsets, just good quality service. read more

Super kind staff, they were detailed, helpful and well organized!! Will be back!!!!!!

Have been multiple times and always treated with great service and respect. Had a fairly large issue with a door that handle broke and ended up being due to a lock issue. They replaced the handle and i noticed it wouldn't open after locking again. They quickly brought it to the garage and took off the panel to the door and found the issue. Thanks Anthony! read more

This place is terrible. Went there because they were the only garage open on a Saturday. They kept my car allday and failed to diagnose what should have been a simple problem. So had to take it elsewhere (Christian Brothers) to get the problem fixed. The guy at the front desk was also rude. Their prices are ridiculous too. Have no idea how they stay in business. read more

Very effective and efficient team. Came here after a horrendous experience with Drivers Edge, despite being a loyal customer to them for years. read more

Truck ac was out dropped off at 9 am and it was done by 2 pm great service and nice people truck ac feels great.

Josh is the best. For 6 years I've trusted them with my babies (favorite cars) always prompt courteous and fun to be around. A more helpful group of folks I've never found in an auto shop. read more

I ended up heading to City Garage a month or so ago when my battery crapped out on a cold Saturday morning. The service was ok, but I feel that the prices for a new battery/labor was a little high. The service desk manager was new, and liked to chat, and by chat, he never stopped talking the entire time I was there. I felt like he was trying to impress me with his awesome car knowledge. In a pinch, I would maybe go back, but only if nothing else was open. read more

The rear passenger window of my wife's car wouldn't roll up, so we stopped by this place. I had made an online appointment a few days earlier, but it didn't seem like they realized it (I hadn't received a call or anything and they were confused when I mentioned it), so that was a small hiccup. But they took my car in and got to work right away. It turns out it needed a new regulator/motor (expensive) and the total would be $480 or so. Can't really afford that, so I asked if they could somehow prop the window up (I don't care if it goes up and down since it's in the back). They said they'd try, so when I picked it up later, I was pleasantly surprised that they were successful and my bill was only $53. So! It's refreshing to find an auto place that isn't obsessed with the bottom line. While I would have liked the guy who dealt with me (the owner I think) to have been a little friendlier, it was a good experience and I'll definitely be coming back. read more

My wife had a flat tire. She went here because it was close and they sold her some ultra shitty Chinese made tires. The tires lost their tread after 15k miles. Tire blew out at 19k miles even after and alignment. They sold them at a high price. I called back to get a warranty and they required that we tow the vehicle back to them, provide proof of tire rotation every 5k miles, and get the new tires there. I do not trust this place and their guys are rude. Stay away!! read more

Went there for AAA Car package, ( oil change, fluids fill up and tire rotation) https://apps.texas.aaa.com/AceApps/Automotive/AAR/Coupon?InboundStreet=&InboundCity=&InboundState=&InboundZip=75063&InboundLatitude=&InboundLongitude=&InboundFacilityId=541085&CouponId=1 I was going to get the AAA Car Care Service Package for $34.99 with conventional oil, service performed. However, conveniently this location only performs the most expensive option:$69.99 with full synthetic oil. nice way to trick someone to come in and then force an upsell!!! sorry.. wasn't going to fall for such trick. read more

In & out in an hour, Oil change + Tire rotation + multipoint inspection, Brandon helped me, His manager was Cool(Did n't remember his name), Manager Honored AAA discount price. I will definitely visit next time. read more

Very friendly staff and fair with their prices! They fixed all my suspension in a single day!

I took my car here to replace my brake pads on my car and they quoted me $850. I asked to see a print out of the estimate of services and had to wait twenty minutes to get and it stated the total was 650. A very dishonest group of people, adding extra charges and misquoting services. I said no and took to another shop 350 later got my brakes fixed. read more

Marcus and his crew are awsome!! Very professional and very honest. Took care of all my issues and backed it with a great warranty. This place is the the best. read more

Scott was VERY HELPFUL my car died next door at the car wash and he came over and gave me jump, no charge and no hassle! Thank you so much Scott! read more

Horrible, why in the world AAA routes people here is beyond my understanding. My sons car was towed here after he blew a tire and he was told it would take 4 days to get a tire, that is just idiotic, I could have walked to Irving and rolled a tire back there in that amount of time. Not to mention the employees were arguing in front of customers and one of them quit and announced to everyone they shouldnt do business with these folks, not too worry I wont!! And, I will let AAA know that sending customers to a location who cant replace a tire in a reasonable amount of time reflects poorly on them as well! read more

They are always so helpful at this location. I went in because I had a screw in my tire. They put my spare on and patch/plugged my other; called me only a few hours later and switched my tires back out again. Very accommodating and will only go here. read more

You'll get a lot of information, but remember that it's a sales pitch. I went in for a quote on a brake job and state inspection and was told that low power steering fluid (possibily indicating a leak) would cause me to fail inspection. So in the end I was quoted a total of $600+. The estimate for the brake job itself was around $384. Instead, I ended up spending only $298 at Candrell Car Care in Carrollton which is closer to the RepairPal.com estimate of $220-$270 for brakes on a 2005 Honda Civic here in DFW. I also passed my safety inspection despite the power steering fluid issue. read more

My wife took the car here to get it inspected. Told her the wipers needs to be replaced or it won't pass inspection. I replace my wipers on a regular basis and had spares at home. Not a good way to do business. read more

Incompetent and rude technician. Poor customer service and attitude. DO NOT GO HERE unless you want to be told incorrect information about your vehicle and degraded by the technician. read more

I used this garage because it was one of the options when I ordered a tire from Tire rack. I had it delivered there because they are a AAA location. The day before the tire was scheduled to arrive I called to ask what the process was. I found Josh to be rather nonchalant about the whole thing and he just told me they would call me when it arrives. I received the text message the next morning that it was delivered by the courrier but I never received a call so I called late in the day. This time, Josh told me to just come in any time so I told him I'd be there at 7am the next morning. I didn't find the customer service very good at first because I was expecting a call and expected to make an appointment. However when they started the work they pulled me in and showed me that their tire changing equipment was dated and that it would probably damage the rim because of the type of tire I am using. They said that I would be better off going to a shop that specialized in tires. I really appreciated their honesty and consideration because I have expensive rims on my new BMW. read more

Horrible experience. Stayed in the area and my catalytic converters were cut out from under my truck. I called this location and was told they could get my vehicle fixed the same day. I wound up staying three nights in a hotel and then rented a car and drove home. Rich called me and stated that everything was fixed. I asked if they were sure as I had a 4 hour drive back to the location and did not want to stay in a hotel again. When I was a hour out Rich called again stating there was an issue, but they would have it resolved by the time I arrived. When I arrived it was 10 minutes before closing. I paid $4800 as they replaced (2) catalytic converters, (4) sensors and the computer in my truck as they claimed it burned up certain ports. This shop replaced these parts with after market materials instead of Toyota parts. I got exactly 100 miles from the location and the check engine light came on. The next day I took it to my local mechanic and we hooked it up to the computer. It was giving codes 401, 402 and 1604, but the most important piece was the computer was brand new and these codes were in the history. I called the shop and spoke to Josh and stated that you guys knowingly reset the codes that you were having trouble with all week. He claimed they would not do that, then I stated then you did not replace the computer as these codes were in the history log. He then admitted that they did reset the codes knowing they would come on again. The head mechanic, "Ace", stated the could do this earlier in the week so I could get back home and have it fixed there, but I replied that you charging me $4800 for a band aid so that I could go pay more money else where to get it fixed properly. Now six months later my vehicle was finally repaired properly after getting their insurance company involved and putting the correct parts on the vehicle. read more

Stopped in Monday morning without an appointment for an oil change. Was expecting to wait. Not the case. Josh got me right in. He applied my discount and gave me my quote and took my car back. We chatted a bit while I waited. He was very polite and professional. I can tell that he loves his job and crew and it was nice to hear this for a change. When the manager has pride in his company and role, you feel confident that your car is in good hands and that your business is appreciated. As long as Josh is there, I will definitely return for my car care needs! read more

It all started with my car dying at the mailbox. I live right across the street from this location and on Saturday night...my car died. Sunday - I called over to them to make sure they were open and asked if they had a tow truck -that I was literally right across the street and needed some help. Ok- the guy I spoke to was really nice and actually sent one of the mechanics over and he tried to get my car started - but to no avail -so I had to call my Roadside Assistance...but before he left - he told me it was my starter. So, I wait for the tow truck and he comes... he hitches my car on and literally we just crossed the street into the parking lot of City Garage. I sign the paper work which tells me -I am going to pay $515 dollars for a new starter. So, I walk across the street and then I get a call and they tell me its not my starter but my battery and one of the wires. So, they tell me I am saving some money and my car is pretty much ready. Okay -so far I was really excited and happy with this company --until now. So, I go get my car and I pay them $300 dollars for a battery and labor. Which I thought was a little outrageous but I was willing to pay for it - mind you -they had my car for less than an hour!!! So, I pay and then I get in my car..as soon as I turn my car on - the brake light and ABS light come on. So, I tell the mechanic that it is on.. and he looks at it - I turn my car off and restart it again - same lights come on. He looks at my wheels and tells me -that I can drive off like that and its not going to effect my brakes and if I wanted I could bring it back the next day. At this point - I am sort of confused because I didn't come in with an ABS light on and Brake light on - I came in with a dead battery. So, I leave and I call them and I get this lady on Monday who was very rude and pretty much told me -that them changing the battery could not possible turn the ABS light on and I am like I didn't have this problem before you guys! So, I called again and spoke to a man and he actually sat there argueing with me about my car and told me -well, we don't know if the abs light and brake light were on before your car died and I said it wasn't and he was like we'll we don't know that and I said I am telling you that. I said anytime my car has issues-I immediately take it in... I said the point is -I just need you to look at my car and fix the problem. So I take myself back over to City Garage and I sit there and wait as they hook my car up to some machine and they come back and pretty much tell me they don't know whats wrong with my car cause their machine can not read the codes. So, they referred me to a Chrysler dealership and then had the nerve to tell me that once the Chrysler dealership reads the codes that I should bring my car back to them for them to fix the issue. I will never go back to them unless for some strange reason I am forced to go. I will not tolerate them treating me like I do not know anything just because I am a woman and that's exactly how they made me feel. And then for them to be rude and the guy actually sit on the phone and argue with me... it was ridiculous!! read more

DOESN'T HONOR WARRANTY ON THEIR REPAIR WORK! On 9/3/2018, I was forced to have to take my car back (third time) because I am still having an issue with the brake service (front/rear brakes and rotor replacement) that they previously provided. Brakes are constantly squealing when stopping and backing up. This service is still under a two year warranty which they are refusing to honor. The technician that looked at and test drove my car swore that he didn't hear anything. And, in all honestly, I didn't really expect him to, if you're deaf! He was good at reading lips but couldn't hear at all. (Not discriminating against deaf or hard of hearing, my sister was deaf!). Merely stating a fact because the only way that you can't hear my brakes squealing like a pig headed for slaughter, is, that you are hard of hearing because everyone else can hear it but City Garage. This place is where hardworking and honest people should NOT DO BUSINESS WITH OR PATRONIZE. If you're into lies, price gouging, rude/lousy/argumentative customer service and totally being taken advantage of when looking for car repair service, then, you've come to the right place. It's what City Garage in Coppell, TX is all about. But, if you're expecting any other decent care repair service with decent and fair prices, you definitely need to look else where because this is not the place. Yeah, there are 5-star ratings about this place from the privileged few but the true stories about this place like the ones written by Daunte W., Jennifer P., Matthew M, Jaci V., Steven N., E.G. Katie G., Ann W., Sam A. and Scott J. just for starters should be reviewed and taken seriously because it shows the true type of services that you will receive from this City Garage location. And, if you are not pleased with being screwed over for the service that you have received, just ask for the manager, Josh Edwards, he will make sure to stand behind every lie that any one of his employees tells and what's so great about it, he does it with a smile, now that real lousy service for you! read more

I've had my oil changed here. No problem. Took my car here to find out why my check engine light was on. Got a $1000 list of things that need to be addressed. Told them we will work on the car in order of importance. So I asked him about motor mounts. First he tells me he disagreed with the original quote; I only need to replace one. So he quotes me $250 for one and $450 for both mounts. I drop it off the night before and he asked me how much he quoted me because he couldn't remember and I said "you told me $250". So I leave my car over night to fix the one he recommended and he calls me the next day telling me that he told me the wrong price and it's going to be well over $300 to fix one and that "he was quoting me for both" etc etc.. What the hell. Then he calls me back saying he would honor the $250 because he told me wrong. Then when my car is ready he says "oh it ended up being cheaper and it's only $200 plus tax." First of all, why am I being told several different prices for this job?!!. This is really irritating. I will not be taking my car back to city garage for the simple fact that it felt like I was being "screwed around". And I was totally confused about what I was being charged and why i kept getting told different things. read more

I have an older car (98 Toyota Corolla) with low mileage (72k), and I plan on driving this car to the death... with only the occasional upkeep. With that plan, I need a good mechanic who is in it for the long haul. I moved to this side of town 2.5 years ago and after a scary-bad experience with another mechanic I tried these guys primarily because of the location and AAA rating. Glad I did. They've done my 60k-mile inspection, front-end alignment, replaced both internal front-door handles, oil changes, and found & fixed an oil leak. Are these guys the cheapest in town, no. But they are friendly, helpfully informative, and do a wide range of quality work for a reasonable price and in a reasonable timeframe. And even though City Garage is a chain, at least this location has the feel of the neighborhood mom-and-pop garage. I believe in rewarding companies who do good work thus 4 of the above 5 stars. The fifth star is for always having service discount coupons on their website AND a local shuttle service from and to the garage--a lifesaver when you are a single-car household. read more