Just wanted to say a big thank you for making my daughter's ear-piercing experience so awesome! From the moment we walked in, everyone was super friendly and made her feel at ease. It's not every day your kid gets their ears pierced, so I really appreciate how patient and kind your staff was. She absolutely loves her new earrings, and we're so happy with how everything turned out. You made it a fun and memorable moment for both of us, and that means a lot. Thanks again for everything! read more

Claire's - Accessories Near Me - Santa Clara, California

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Glad this placed closed, got my ears pierced a while back and had to deal with Sophia. Absolute piece of sh*t and very entitled. She was dismissive and gave lots of attitude. Probably the main reason why the store closed. read more

I came here about an hour after the store opened and the store was already fairly busy. I got my ears pierced. The process was easy and the person who pierced my ears was patient, informative and efficient. If you're in the mall, come check them out! They have a lot of cute goodies! read more

After going to this Claire's today I can safely say that my experience with getting my ears re-pierced was a positive one! The woman who re-pierced my ears was very kind and professional, providing proper instructions and advice on how to keep my ears well kept. I also found that the variety of earring and accessory selection that this store provided was filled with a wide array of items! Overall, I would recommend checking this store out if you are in the business of getting your ears pierced or looking for glittery and colorful accessories to add to your wardrobe (: read more

Regional management needs to invest in some customer service training for the staff at this location. My daughter wanted her ears pierced, so we stopped by. I have never encountered such a rude, dismissive, curt employee. My bad for not leaving after the first encounter, but I did not want to disappoint my daughter. The employee was standing around and would not answer me when I asked her how much the piercing jewelry was. I had to ask her several times to get a clear price. Her facial expression and tone were as if I was bothering her when I interrupted her chats with co-workers. Sophia S., it doesn't hurt to be kind to people. You hate your job and it shows. read more

Has so many choices and the staff very nice location is also very good. Very clean store

No welcome in No costumer service or ask if we need any help or looking for anything why hire people who don't welcome in guest ? To busy talking about other co-workers can see why no one likes shopping at this location. If your going to just stand behind the register and talk crap about other people who work there do it when you don't have costumers inside the store ( idiots ) read more

Claire's - Workers who don't greet but talking crap about other girls working there - Accessories Near Me - Santa Clara, California

Over all great customer service. We went in to get a pair of earlobes done and one cartilage. It was fast and simple, we were very happy with the results and how efficient the 2 lady's that helped us were. Hight recommend getting your piercing done at this location. read more

Claire's - Cartilage piercing on point. - Accessories Near Me - Santa Clara, California

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Don't buy nose jewelry here, my daughter ripped out my piercing and I only had these hoops I bought from Claire's, so I put it on meanwhile I went to body jewls the next day. Not even 24 hours having it on, and my piercing was already turning black, it burned so bad to even touch my nose, I take it off because I can't stand all the pain and puss all around and see black stuff on the hoop and all this dry puss since it was getting infected. NEVER BUYING HERE!!! read more

Claire's - Only had it on for not even 24 hours and my nose piercing was turning black with puss!!! - Accessories Near Me - Santa Clara, California

Needed to get a see thru bag they have a cute one and they held idly for me . Quick fast service will come back to get eat pierced

The ladies that work here are complete B's. I came here to pick up a free pair of earrings for my daughter since she got her ears pierced two months ago and that was the deal at the time (free earrings for a year). She chose a pack of 9 earrings as her free pair, which is what she did when we came here last month- that was no problem at all. This employee told me that it was the store policy that the coupon was only good for one pair of earrings, not a set. I acknowledged that and at the same time, tried to explain to her that the cashier who rang us up last month had given us the set for free. She was borderline shouting at me, cutting me off with major attitude, not letting me explain, and seemingly not caring regardless. She was extremely rude, and then started talking to other customers she was helping about how weird I was for bringing it up and reiterating that it was a company policy. She missed the point completely- if she had bothered to listen to what I was trying to say, she would have learned that I was trying to tell her that I had already gotten the free set of earrings at that same location, and if you have an employee here doing that, perhaps that means that your staff need some training on what not to do. I am more than happy to abide by a company's policy, but I absolutely will not tolerate salespeople being rude and nasty to me, in front of my six-year-old daughter and the rest of the store no less, and then proceeding to talk crap about me. That's just distasteful and horrible customer service. I will be visiting another Claire's location next time. Steer clear of this one, unless you enjoy being demeaned and told that you're wrong. read more

I had very bad experience in this Claire shop today. The staff in this shop is not friendly and quite dishonest. We purchased one hair clip and it was broken after a few use within Westfield mall. The product is clearly a low quality. The staff initially promised to exchange, and then walked back their promises. It is a very disappointing experience. read more

Very upset customer! We purchased a gift card for my daughter but she accidentally misplaced it. We were told by a store associate that as long as we had the receipt we could call corporate to get a replacement. After being transferred several times I was finally told there is nothing they can do because they are unable to look-up the card with just the last 4 digits and that they are trying to resolve this issue. So basically they get free money. I told them they would be losing us as customers but it sounded like they could careless. read more

Samantha pierced my friend's ear, made the process easy and really nice. She gave my friend tips and tricks along with recommending other earrings for her. Super sweet! Thank you! read more

My daughter and I arrived on a Saturday around 4pm to get her ears pierced. I was a little concerned because the store was extremely busy and I thought it would take a while. However, we were pleasantly surprised at the excellent service and attention we received from Alexa. She was absolutely fantastic and very efficient! She offered to do both ears at the same time or one at a time. My 11 year old decided to do them at the same time to get it over with. We purchase the CZ with white gold post. I believe it was under $75 which included the service as well. I would recommend this place, the store was clean, organized and the staff was very helpful. Thank you Alexa! read more

Don't come here. I'm not the first person to leave a review with this same experience: the lady started accusing us and made us empty our pockets based on us looking "suspicious". When they checked the cameras, she said she still had no evidence of us being guilty, but no evidence of us being innocent either. She caused an entire scene in the store and now my friend and I are not allowed back for no reason. All we were doing was shopping, and there was no evidence on the cameras. She threatened to call the cops, we repeatedly told her to and she wouldn't because she has no evidence on us. Do yourself a favor and never come here. read more

Pretty small store. Didn't have the earrings I was looking for. I was looking for the simple black diamond earrings. The employee that helped me out was very friendly. Looked around the place and even suggested some other stores for me. read more

Claire's - Accessories Near Me - Santa Clara, California

I got two piercings last months. But I got infected. And the top of the earring got inside my ear because of infection. And it has became red. So I went to this store and told the clerk，but she said to me rudely：" Sorry I can not solve your problem. Just go to Doctor's office," and touched my painful area so that my ears felt painful badly. I felt so angry. Their skill were not good. Don't go to this store. read more

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Came in yesterday just to browse, and it's really no different than any other Claire's store I've been too. Although it was rather busy, so the store was pretty messy and crawling with tweens lol. It's a small store, so navigating is pretty difficult because all the aisles are super crushed together, mixed with all the kids running around. I loved that they had Tokidoki merchandise, but it was way overpriced for my taste, as is everything else in the rest of the store. They have cute stuff for sure, but I'm a little more frugal than most. Not bad, though. read more

My daughter LOVES Claire's! I do NOT! We shop there often and even more so now that they have kiosks inside of grocery stores (well played). Their prices are spendy (which I do not mind paying) however their quality is crap. 2 different little $49 fuzzy backpacks, hole in 1 after 1 week, hole in 2nd after 2 weeks. $20 for 3 pairs of earrings, 2 are broken within days (guess she could wear them mismatched ‍) 3 water bottles in the past month and all have in some way broken. Bottom fell off, straw snapped, lid misaligned. Years worth of necklaces, bracelets, and rings and none can be worn b/c they are BROKEN. Get your shiz together Clair's. Stop ripping off little girls with pretty things. Charge the prices you do but use quality items for your products so my daughter is not sad when her NEW stuff breaks ‍ read more

Me and my friend decided to go to the mall as a time to hangout. We went to multiple stores and decided to go to Claires. We were in Claire's hoping to find nails and we did. There was a buy 3 get 3 free sale, we decided to to do the sale and we grabbed multiple items and was told they were not on sale. Finally we got to the counter with some items, I asked if they took Apple Pay and the cashier looked very confused and I asked over and over again if she did and finally said yes. After asking if she took Apple Pay we realized we grabbed 7 items and not six. we asked to take an item off and she looked at us like we were crazy and she said "are you sure" we told her yes and as we were leaving she gave us a dirty look. (DO NOT RECOMMEND) read more

Now, I understand all the negative reviews. So here is 1 more to add. Last week, the cashier gave me a bag but told me that "the bag is free because it is a 'recycled bag'. I checked my receipt and sure enough, she charged me $.10 for a misc item. I called that to her attention and then she said "oh, do you want a plastic bag instead? (meaning this is the bag that we charge $.10 for). She starting pulling out the bag to show me? I told her 'no' and she gave me a refund for the bag, but she would have to keep my original sales receipt. What??? I told her that I need to keep my original receipt. How else will I be able to return my items if needed? She then said, "Well, I have to keep one receipt so I'll keep the receipt with the $.10 refund." What??? Isn't the transaction in the system? At this point, I knew there was no arguing, because this girl first tries to scam me for charging me for something that I didn't ask for and then had no morals. I would never walk into this store again, because of that experience and having people like her work there. Waste of time (!!!). Anyone that has complaint, call Claires.com Customer Care 1-800-804-7194 or write customersupport@claires.com. You will get a better response. I am just writing this review, because I want to tell everyone to check their receipt if they didn't ask for a bag, you may have gotten charged and didn't know it. If you have a complaint, call their Customer Care or write to them, you will get a better resolution. Save your receipt and include the Merchant #, date and time of the store, name of the salesperson/cashier. For the cashier that helped me, the message to you is "You clearly knew it was wrong and had to lie to cover it up. This time you got caught. Watch out shoppers!" read more

They have a lovely & wide selection of hair bows and other hair accessories. Lots of earrings for different piercings too. A little understaffed though sometimes. Only one lady when I went yesterday and lots of customers, she handled the rush well. I got my ears pierced twice! Both lobe piercings. First time, I got them done at the sametime, came out wonderfully! Not as painful as I thought too. They did use a gun. Very accomodating too. I went in yesterday to get my second piercing and the lady was very nice and understanding regarding my fear of needles. She gave good earring recommendations (I went with the 14k gold) and so far the healing process has been painless, no swelling/signs of infection either. She was also very quick! read more

I would have given this a one star if not for the customer service. Everyone there was extremely nice and it was a happy environment to be in. I was going to get my ears pierced at another shop because of hearing not-so-great things about Claire's but due to COVID, they weren't open so I really didn't have any other option so I eventually went to Claire's and got them pierced. The head piercer didn't seem to know what she was doing and kept asking ME if I thought that she lined it up correctly so that made me a bit worried. After I followed all of the procedures to take care of my ears and even left my studs in an extra week I assumed everything was fine but when I took them out I noticed my ears were very infected and sore probably due to the nasty piercing guns they use but that's not it... every time I took my studs out I would have to re-pierce another layer of my ear that had closed up just in thirty minutes' time of me having them out, to add to that it was usual for me to have my ear bleed and have pus coming out of it and also the gem in my stud had fallen out but since everyone at my Claire's was very nice they gave me a new pair so all in all, I don't recommend this place. read more

I was shopping in here and overheard a client who was getting her ear pierced ask the worker if it was safe. The worker said yes and that it was safer than a legitimate piercing shop because the piercing gun makes it pierced smoothly. This was such a blatant lie. I wish Claire's was not allowed to do piercings. Parents: please do research before getting your child's ears pierced. read more

Had my 4 months son have his ears piercing done today. Denisha did the piercing for my baby. She did it with very minimal pain. Highly recommend her.b I recommend piercing at this location. Cost me $61.00 (piercing and 14k 3mm stud included). read more

I did not think this place is good for people choosing a place to work. Just don't come to the stores at all. It's not worth your money. Unless your getting your ears pierced read more

If I could give a zero I would. My son got his ears pierced at Claire's in Las Vegas. The piercing was infected the piercing was not done right. My son was in pain. We cleaned it every day twice a day for a week! I called the store because 1 we didn't get a receipt and 2 my sons ears weren't healing correctly. I instead got a back and forth argument with an associate about how that's the only proof and that they can't do anything. I then called customer service and they told me that as long as I had the earrings and signed in on the tablet when the piercing was done I could get a return and that they would pay for the medical bills after my son was seen. They then said that they would call me back and to send the receipt SEVERAL times after they knew that I did not get it from the store. I haven't heard from anyone from Claire's since. Never again. If you want your kids pierced get it from a professional not this shitty place. Pictures attached are from 2 days! after I took out the piercings. read more

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Claire at the the Claire's Melbourne Square Mall location is absolutely great. She was extremely patient with my daughter while piercing her ears. And when we came back a few weeks later to go shopping, she remembered us and is just the sweetest!!! AMAZING CUSTOMER SERVICE!!!!!! read more

Oh Man ; horrible experience!! So lets start off with saying that I have been shopping at Claires since I was young and always had a great experience. It was my nieces bday and I decided to get her a couple pair of studs. However ; I did find another pair of earrings. When I initially purchased at Great Mall I got a gift receipt and asked if I was able to return at ValleyFair if necessary. Came in on 9/1 around 1:45pm with the original receipt and the two pairs of earrings. There was a guy with blond hair and a curvy (Caucasian? ) girl working. They were chatting loudly and I felt that my presence interrupting this important talk. Anyway, came in " HI hows it going" to the cashier . Flat hello back- okay. . I told her I was here for the return and pulled out the original receipt and the two pairs of earrings. She asked if anything was wrong with it and I told her I found something else but it was never worn. Literally she's inspecting it so closely and pulling off the plastic backing for the set of (3) that it made me feel so uncomfortable. Than she asks me for the card and ID in which I asked which one since I have a new card coming soon. I than told her that card is probably an old one in which she says " u used it last week". At that point I was so annoyed. What are you insinuating? For goodness sake I had the original receipt. So I told her I got an email from my bank changing my card so idk if I left the old one at home. But told her ill come back tomorrow than. She noted in the receipt that I did not return- and than I asked for her name. She said here ill write it down. Its Josephine. Funny; it looked like she wrote refund . Anyway I texted my friend about my experience and she told me she stopped shopping there because they made her feel like crap and gave her a difficult time when she did a return. ANYWAY came back the next day. Blond guy was still there. Told him I need to return these merchandise. Again same inspection as if I wore it and returned it. Basically he starts having a full on conversation with his coworker (african american lady with neon nails) about how my return is gonna ruin his numbers. Because its a negative so it'll bring his numbers down. WAY to be professional here without making the customers feel bad . I was already annoyed so I told him Josephine helped me yesterday. BIG SUrPRISE " We don't have a Josephine here". This just confirmed my suspicion. Than he tells his coworker that the transaction isnt going to pull up since it is from Great Mall. Thats when I jumped in and said no. I asked the sales associate at Great Mall if I can return it here and she said yes. And yesterday I just didn't have the card. His lady coworker ask if I want to exchange for anything while again thoroughly inspecting the earrings. I say no. She literally tosses it down and walks away. Anyway he process my return I have him my ID he says he does not need it . It is no wonder Claires is a deadzone here. First- get the correct protocols down. Learn how to process a return ; and perhaps a huge lesson on customer service. I 've worked retail and foods; honestly this was one of the most unpleasant transaction I 've had. Whoever owns this establishment needs to step in and set management straight. Because clearly there is no order here esp when you're giving a customer a fake name. Don't shop here- if you must; go to Eastridge or Great Mall read more

Deja at the Gilbert location was so patient and great with my two girls. They both got their ears pierced and she was so kind and helped them feel at ease. Would definitely recommend looking for her at gilbert or the Chandler location! I would definitely recommend her, as she did a great job and was so great with kids. read more

Highly recommend ear piercing service for children. Denisha did a great job piercing my 4 year old daughter's ears. My daughter was a bit apprehensive but Denisha was reassuring and professional. We are very pleased with the result. read more

It was a shocking experience being scolded by the store manger (Sophia) for asking a question for the pricing. She was as rude as other reviews said about her. Be cautious that she asked you to sign a paper leaving pricing in blank. We naively trusted in her but caught by surprise of how much difference in the final charge than we were initially told. We could have happily pay more to get a good quality pair of earing. However the experience of being cheated on and scold for asking the difference of price seemed to be a very odd shopping experience. How on the earth a store manager run a business in this way and the store is still open?! read more

Brought my 8 year old in to get her ears pierced. Alexa was very helpful; explained the procedure in detail to my daughter, told her exactly what she would do at what time, explained all of the care directions and earring options. Best of all, she was fun and had a great smile and calming energy. My daughter felt very comfortable and sailed through the process. You also get a discount if you shop in the store afterwards, so we took advantage and bought some gifts for upcoming birthday parties. Overall a very satisfying experience! read more

I placed three orders online. Two came just fine. The largest order showed pending and after three weeks I decided to contact them. I took more than 15 minutes to find Claire's contact information. I emailed them. They emailed me that they escalated the issue to the appropriate department. A week later I called. I was told that something was wrong with the order and it could not be filled as it was. The customer rep. had no idea if or when it would be resolved or who would be the person in charge of fixing the problem. She agreed that it might be good to cancel the order, but I had to do that through Paypal or my bank. She could not cancel the order for me. Within a few days of submitting the information to Paypal I received a refund. Whether this customer service problem is due to current workage shortages or other issues I don't know. Quality of product received was about what I would expect for the sale prices I paid. I would not choose to do ear piercing anywhere except a professional tatoo parlor, so I can't speak to this service. read more

I called the store to check how much will ear piercing cost and what is the price for the cheapest gold earrings (I double checked if the price is for gold 14k), so they gave me one price and when I came to the store with my kids they told me twice bigger price. read more

DISHONEST store!!! I came to the store for Christmas' antlers this morning (December 16, 2017). As I was not sure which antlers my two daughters would like best, I bought some to bring home for them to choose. Unfortunately, my kids only liked one. Just about 1 HOUR AFTER THE PURCHASE, I went back to the store to return the ones they did not like. However, the store clerk REFUSED TO DO A REFUND / RETURN and said that the antlers are final sale items. When I paid for the antlers, [1] the STORE CLERK DIDN'T TELL me about the final sale. [2] Also, THERE WAS NO SIGN in the store mentioned the final sale, and [3] THE RECEIPT DIDN'T SAY about the final sale either. Although the amount of the receipt was not much, and it may not be worth it to spend time writing/posting this review, I FELT BEING CHEATED and DISRESPECTED by the store for not being honest with their customers and want to let everyone else know. I've come here a couple of times, but NO MORE, CLAIRE!!! read more

Claire's - Accessories Near Me - Santa Clara, California

As with the theme in many of these reviews, the employees here are incompetent, rude and very lacking in customer service skills. Miriam, dark haired lady with an accent who claimed she was the store manager, yelled at my 10 yr old daughter when she walked past a display wall of books and two of the books fell down. Instead of apologizing for the poor and dangerous configuration, she tells her in a condescending tone that "you need to be more careful". Luckily I heard this around the corner and could advocate for my daughter who could not even reach the shelf where the journals fell from. I reached up to where some plush stuffed animals were to show her how gravity works and they need to be more careful in their displays and she just continues to blame us and be annoyed that she had to pick up the items. Miriam is just a lazy and disrespectful young women who will not get very far in life with her attitude. I should've filed a claim against the hazardous store set up and the books hitting my child in the first place. I later find out from the other employee that the real store manager is out of town. I was pretty infuriated by Miriam's responses by now and the other lady and store customers were visibly upset. Do yourself a favor and do not subject yourself to this sad establishment. Miriam, if that is her real name, should not be working around children and go get some professional training and work on her people skills. read more

Got my upper lobes pierced! I got it done on both sides. It's was fast and easy. The person who did my piercing was very friendly and took her time to see exactly what worked out for me. I don't know her name but she was working there on Black Friday when they were about to close. She was wearing a Christmas tie. The regular lobe piercing was done elsewhere when I was an infant. That's why it looks kinda off. But great placement for the upper lobe piercing. read more

Claire's - Accessories Near Me - Santa Clara, California

A shop with nice collection of accessories!Bought a couple of good clip on earrings from this place.