We went to Claire's today and it was super packed with people. For a tiny store, it makes it hard to move around. The girls were in awe with all of the jewelry and accessories. After reading the other reviews, I was a bit surprised on how others called this place expensive. It's relatively inexpensive. $2 for nail polish, $5 for earrings. Comparing the accessories to Justice, Claire's is cheaper. I was really surprised that there were spot of employees working there. They seemed friendly. When we were there, we were asked twice if we needed help. For the most part, we had a pleasant experience in the store for a Saturday afternoon. read more

Horrible service. My friend came here to get pierced and the worker was extremely rude and disinterested. My friend and the worker asked my other friend and I if the mark for the piercing was right and we weren't that sure so we took about 20 seconds to look at it and the female said well I already know that I'm right. Like seriously, why the f***k ask if you you already think you're right. We didn't want to start a commotion so we just asked our friend if they thought it was right cause that bitch was acting a fool. As we were leaving she even had the nerve to roll her eye ass eyes. Hope her ass got fired! read more

Maybe I'm still a pre-pubescent 12-year-old, but Claire's has never lost its appeal. Where else can you get such cheap, crappy jewelry so conveniently?! I bought this ring that's actually three rings interlocked, and that fascinated me because I have A.D.D. and I am a loser. After finding said ring in an enormous size to fit on my fat finger, my friend Chelsea decided to buy a fake wedding ring. SIX BUCKS! She's so excited by her ring, guys. SO excited. And then, when we were paying, the girl who works there told us about her expensive upcoming wedding! The breakdown: cheap rings, excellent storytelling time, and the smell of cheap Raven Symone perfume enveloping me like a warm blanket. Parfait! read more

I went to Claire's today to get my ear lobes pierced for the first time. The employee that helped me today, Gina, was very friendly and told me all the details of getting my ears pierced for the first time. The piercing went smoothly. Needles are nothing to me, so the the piercing gun was a breeze. Cons: The only con was the selection of starter piercing kits. I was hoping to get a black crystal on white gold, however, they only had the black crystal on stainless steel. A wide variety of sizes would be great too! The starter kits are a bit pricey too (in comparison to, let's say, Body Jewlz.) Luckily, the starter kit is only on for a month. Other than that, the visit was great! Thanks. I'll edit this review after a month to follow up on the healing of my lobes. read more

UNACCEPTABLE STAFF! Unprofessional. You can't ask a simple question here, you're gonna get shut down and not help you especially when you're getting a piercing. The staff told us that we would receive a discount and after the piercing was done Jenneffer came and said that we cannot have a discount. We were receiving a discount because Louise started off with being rude. A simple question was asked about the earring metal and he clearly said "can you wait till I'm finished talking" speaking with his hands. He continued talking without simply apologizing and continued to do so. At check out 3 staff members started verbally attacking us and began the unprofessional behavior when they started speaking in Spanish in front of us when we were trying to pay and leave. Just don't go here. Save your time unless you want to revive poor customer service and approached with a bad attitude. read more

Great customer service! The girl Jamilah is very sweet and pierced my friend's ears. She talked her through everything and helped point out discounts for earrings. We got a diamond stud that was originally $50 for $12!! If you want your ears pierced for cheap I would definitely go here. She also helped recommend ear care. I would definitely go there for more piercings!! read more

If I can give this place a ZERO star I would. Literally the worst experience I have ever had. ALL of the employees were rude and not professional. The piercing services were all over the place and they didn't even know what they were doing. Jennifer was first agreeing with how rude her colleagues were and then ended up being even ruder than them all. They were all speaking to each other in their language leaving us feeling uncomfortable and unvalued as customers. Luis was the one who was rude in the beginning and it all was a domino effect right after. Also, I don't know who made the woman who was the manager the manager. She was unprofessional and made the situation worse instead of controlling it. They tried to just get our money and give us false information on the earrings they were selling. The WORST experience. There should be a change in the WHOLE staf read more

Ordered shipment and notified customer service TWICE that package was not received and no answer or resolved. Will just dispute the charge on my account and won't be ordering from them again. Worst service Ever. read more

I want to start off by saying that I understand that retail is hard especially in the mall area but it doesn't mean it's an excuse to give paying customers attitude especially when I am asking a simple question. I come here quite often and I know some of the associates here and they are always nice to me even when I first shopped at this location.Anyways I came in for some jewelry and ask this male associate (Luis) where a certain type of jewelry is and he just pointed to a case of the jewelry I was looking for but not without such an annoyance and eyes rolling like how dare I come to the store and ask such a question. Excuse me sir if you have a problem with customers why are you working in this industry? This is the first employee at this location that had such a disgusting manner. I have always had associates greet me with such profession. You guys need to get rid of him. I watched him give his sass attitude to customers paying for their items. You can think this review is funny all you want but you wouldn't think it's funny when it's being done to you. I just want everyone to know to watch out for this associate. Please have a better attitude or get out of retail!!!! If your company have any standards Get rid of him he's clearly doesn't give a damn about customer service maybe he should take tips from his co-workers because they are the reason I have not caused a scene in the store. Thank you Rafina and Denisha for always having a great attitude and always helping me despite the store being super hectic! read more

I recommend Jonathan at Claire's for a any ear piercing! My daughter and her friend both wanted a second piercing and he was very thoughtful and took his time to make sure he placed the piercing in the right spot. His confidence and professionalism was comforting. Thank you Jonathan! read more

Rude! The associates here were very rude and could care less about even greeting me as I entered the store. I walked over to take a look at the jewelry that they provide to get pierced with. I didn't happen to touch anything just look and a very rude and loud voice was being projected in my way at me "How old are you and what do you want" Being completely thrown off I answered back and said I'm 20 and walk away. This location isn't the only bad Claires. I have never really been greeted or helped when i enter a Claires. I did get my ears pierced back when I was very young here, this being before I realized you cannot sterilize the instruments that are being used on you. PLEASE do you research and don't ever get pierced by the gun. It is an unsafe and unhealthy/ unsanitary way to ever get pierced. But forget about the bad service I'm more about warning people about getting pierced. Its a bad and dangerous way of infecting a friend, loved one, child or infant. DON'T INFECT THE ONES YOU LOVE! Piercing guns have been used for years in mall and department stores for piercing people of all ages. Today, though, professional body piercers want to see the gun banned. Why? The first concern when it comes to piercing is sterilization. Any kind of procedure which involves contact with blood or bodily fluids requires strict adherence to cross-contamination prevention. Piercing guns are usually made with plastic and cannot be sterilized in an autoclave. Sure, they wipe it with alcohol or antiseptic in between uses, but how sterile is that? It is not unreasonable to guess that in a 2-week training course, these mall piercists are not being taught about infection control and blood-borne pathogens. A quick wipe with a sterile pad is not effective in removing disease-carrying blood. Some will argue that the piercing gun never comes in contact directly with the customer's skin. This might be true, but the piercers hands do - if they touch the customers skin and then touch the gun, the gun is now contaminated. Period. And when the gun drives the stud through the flesh, if the skin starts to bleed there is no way of knowing whether or not tiny particles of blood could have been dispersed into the air contaminating everything around it. But Doesn't The Gun Hurt Less? Sterility is just one of the possible problems with gun piercing. Tissue trauma is another. The gun forces a blunt stud through the skin, causing it to literally rip in order to make room for the jewelry. Then, it pinches the back of the jewelry in place snugly against the skin, allowing no way for the new wound to breathe and heal properly. The customer is then told to turn the jewelry a couple times a day, which only further pushes growing bacteria into the wound, causing infection. True, many customers get pierced with guns and never have any problems with it. But why put yourself at risk when there is a safer, less painful way to go about it? Why the Needle is So Much Better In comparison to the two-week training of the mall piercer, a professional body piercer goes through extensive training that can last as long as two or three years. They learn about the human body and how piercings affect the circulatory system. They learn how to avoid hitting nerves that can cause severe pain to the customer. Most importantly, they learn about cross-contamanation prevention and how to properly sterilize their instruments. Anything that touches the customer that cannot be autoclaved is thrown away immediately. Work stations are fully disinfected before and after every piercing procedure. The piercing process itself is also much safer and less painful than having a blunt stud forced through your skin. A piercing needle is actually hollow and extremely sharp. It slices through the skin, safely pushing the tissue aside to make room for the jewelry to be inserted. That may not sound too appealing, but it is actually a ery quick process and the method is virtually painless for most body parts. The jewelry that is used in professional piercing shops is also much better for you. Barbells and Captive Beads Rings are specially designed to allow removal of dirt and bacteria effectively during the healing process. Allowing for full movement of the jewelry makes it much easier for you to clean it without counter-productively pushing more bacteria into the pierce. The metals that are used in this jewelry are also better for your skin and less likely to cause a reaction. High-grade Surgical Stainless Steel and even Titanium (which is virtually nickel-free) give you the best chances of an infection and reaction-free piercing. read more

Such an incompetent and a horrible store manager LIZ!!!!! I got my 7 month old daughter's ears pierced for the first time and in a week, her left earring fell off and the hole closed up. So I went in again to get her left ear pierced and the manager on duty LIZ was so bad with customer service from get-go. She wouldn't answer our questions properly, acted impatient and to top it all, she pierced the ear incorrectly right at the tip of the ear. My poor daughter started wailing away, and she seemed so nonchanlant about the whole thing and blamed it on my 7 month old daughter for moving her head (while I was holding her head and arms so tight). Now, I have to get my daughter's ear piereced the third time and it will not be at Claires for sure. LIZ, the store manager, was such a incompetent person to do the job. I have complained to Claires customer service about her and hope they take action against her. read more

June 26, 2014 BEWARE: ILL-MANNERED/DISRESPECTFUL PEOPLE WORK HERE. I've been shopping at Claire's since I was 12 years old. It's been 10 years now, and I still shop at Claire's. Unfortunately, out of all the years of my giving them service, today was probably one of the worst customer service experiences I have gone through. I saw some iPhone cases meant for the iPhone 5. I have a Sony Ericsson cell phone, but I've had experience buying accessories meant for other phone models, which ended-up being compatible with my phone as well. I opened the package, and fit it on my cell phone. It fit well, to my surprise, so I decided to get it. When I open packages, I normally take the ones I opened, out of courtesy. However, I saw that the one that I opened had a scuff on it (from the manufacturing process) and I decided to get the one at the back. I resealed the package with the same tape, and it looked just the same as it did before. Next, I walked up to the cash register to pay. To my astonishment, the cashier questions me and whether or not I have an iPhone 5. At this point, I was taken aback that the store would question their customers as to if they understood what what the product which they were buying, entailed. I was very much aware of what I was purchasing, Thank You very much. Because I am an honest person, I tell the woman that I do not have an iPhone 5, but that I tried the case and that it fit my phone. Now even if I was wrong for opening the packaging, this is where I felt as though I was violated: The cashier named (on my receipt) BRITTNEY had to broadcast to the store: "Can you get the one that you opened and put this one back?" (in referring to the item I chose). I did as I was told to, because I did not want to cause a commotion, and wanted to leave as soon as possible. I realized later on, how I was even foolish to buy it. When I got home, I was so mad at the way that BRITTNEY had spoken to her customer, that I was willing to make a commitment to never shop at Claire's again! A LOYAL CUSTOMER FOR 10 YEARS, AND THIS IS HOW YOU TREAT ME? REGARDLESS OF WHETHER I WAS A LONG-TIME CUSTOMER OR NOT, YOU HAVE NO RIGHT TO EMBARRASS A CUSTOMER AS THAT IMBECILE, BRITTNEY, HAD DONE. What a piece of bovine excrement! Reading the reviews prior to mine, I could see that I'm on the same boat. Goodbye Claire's. That was enough to keep me away for good. Next time, I'll stick to online shopping at other stores. If you are interested in a cell phone case, look to this store instead of Claire's: http://shopvalleyfairmall.com/stores/cell-again-accessories/ read more

Claire's has become way over priced for their cheaply made products. They're customer service is also just as cheap... they couldn't even help my little sister get a stud for her nose. They made her feel kinda bad for wasting THEIR time... Very, VERY rude sales people here. read more

I was worried to get my second piercing at Claire's, hearing horror stories about piercing guns and uneven piercings. However, after getting them pierced at Claire's I came back a happy customer! The lady was very nice and seems like she knew what she was doing. We redrew the dot for where the piercing would go many times to get it in the perfect spot. She used gloves and sanitized all the equipment, so that wasn't an issue. The piercing was quick and painless. The earrings weren't cheap, but only because I chose gold ones. I got a disinfectant and she told me to use it three times a day on the area. I didn't have to wait in line and it only took about 10 minutes. Overall, I don't understand all the bad reviews. Great place to pierce ears- quick and easy! read more

DO NOT COME HERE TO GET YOUR EARS PIERCED. I would have given this claires zero stars but i want to write this review so future customers are prepared to know what they are going in for. My mom wanted to get her ears pierced and I know claires does ears piercing. The minute you walk in No one looks or cares about your existence. The lady that was preparing for another girl came over and I asked if my mom needed to sign this paper because on the paper when i skimmed it it said for people under the age of 18. She gave me a look as if that was the dumbest question and said like how all places will ask for you to sign a paper/contract for ears piercing in the state of california....okay. thanks for giving me a great response. Then I was writing and I did not know it would go through ALL of the papers and shes like You need to put this under now all ur information is written down below -but thats ok. Uh thanks okay. Why do you habe to be so ?????. Its just amazed me how she or the other worker did not say someone was going to help my mom/tell us what to do beforehand. Do they expect customers to know what is going on? What got me more annoyed was that I did not know the table she was at was sanitized. And she said "I just sanitized this table. And u put the clipboard down". Where do you want me to put the clipboard?! Where do you want us to stand?! Secondly, how do I know she sanitized it? She didnt even say ANYTHING. And completely ignored my mom. I understand there were people and how she was going to work on someone but could she have at least told us beforehand? Tell us someone will help my mom?! She did not have to give me a mini lecture about what I did wrong, but rather instructions on what My mom should do beforehand. After waiting 10 minutes she was like "this lady will help you" ok my mom was waiting. The girl just told my mom to pick a few options. And the girl was no help at all. Right when she brought everything out, she said "be right back' and went back to the cashier. Meanwhile the other rude lady was continuously cleaning and telling the other girl about the promotion they have. Disorganized. Why didnt the lady go ro the cashier, tell the girl then, help the customers that are waiting to checkout while the other girl can ACTUALLY do something for my mom. We spent 15minutes in that store for nothing. I got really upset from how rude the people are as well as being upset about their organization. I took my mom out and said we can go spend our money somewhere else. This place is definetly no the place to spend your money. read more

Ever since I was little, I was scared of getting my ears pierced, I finally got my ears pierced at Claire's, after about 8 years of not wanting to get my ears pierced. Alexa peirced my ears she was really nice and, it hardly even hurt! I would totally recommended this place! read more

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Claire's is one of my favorite places to shop! It has sooo many cute items and they are very organized and rarely run out of anything! The employees are all very kind and helpful! They have a large variety of stuff, from squishes to cute headphones! I even got my ears pierced there! They were very nice when doing it and I'm very happy I got them pierced there! All girls even if you are a teenager, should go there! Boys, if you want to go there then go ahead! There might be a few things you will like there!!! I would definitely recommend going there to look for cute things! read more

Tonight I took my 7 month old to get her ears pierced... I was more nervous and anxious than my baby girl! The staff went of of their way to make us feel welcomed and safe and ensured that everything would go smoothly! We are grateful it was quick and easy. Baby girl only cried for a minute and was happy the rest of the night, even before we left the store! I would recommend the Claire's in Valley Fair mall to anyone and everyone! Request the manager Gina! She was awesome. Not sure about anyone else but With Gina it was a success. She even told us to call her after the fact with any questions because she's here to help. Now THAT is customer service!!! read more

Came today around noon and had Gina as a cashier. She was AWFUL! She asked us several times to donate to the charity despite us saying not today the first time. She kept pressuring us to donate and said to round our order to the net dollar so we could donate those cents. It was incredibly rude and disrespectful to be continuously asking and made me feel quite uncomfortable. She is AWFUL. DO NOT COME TO THIS CLAIRES UNLESS YOU WANT TERRIBLE RUDE SERVICE read more

Actually, I made a bad review to this store few days ago. I really had a bad experience over the phone when I talked to one of the staffs on this store to complain the ears pierced of my daughter which fell off by itself after 3 days. The response was really unprofessional but after I put up that review, the store manager named Alexa stepped in to the issue in a very professional and courteous way. She was able to understand were I am coming from and gave me a reasonable solution to fix the issue we had. I was able to get one of my daughter's ear re-pierced without a problem after we came back in the store and met with her. Thank you Alexa! It was indeed a great gesture! read more

Had a great experience at Claires today. Went in to pierce my daughters ear which they had done earlier but the earring fell off and we needed to get it re-pierced. Alexis who was helping us was really great. Very warm and gentle to my daughter and pierced the ear with so much care. Then demonstrated how to remove the earring with a lot of patience even though the store was busy. Thank you Alexis. read more

Today my friends and I went to the mall to shop for a while after school. We decided to go into to Claire's to get earrings. One of my friends and I bought a pair of earrings each that were the same price. We didn't want to do the buy 3 get 3 free deal because we strictly just wanted a pair of earrings. So my friend went up to the register to purchase her earrings first and the cashier gave her 3 dollars off her earrings. They were originally $14.99 and she lowered it to $12.00. Now it was my turn to check out my pair of earrings that were the same price, $14.99. The cashier scanned my earrings and told me that it was $15.00. Here I am thinking to myself that she didn't give me a discount that she had just given to my friend that had just paid in front of me. I felt very offended and disappointed. read more

The staff is very very nice... Just i went to get my ears done for the fist time... Earring is way to small it has made my right earlobe very swollen red... I went to a jewler to get the same earring just a bit longer. And im fine now. read more

My daughter Sophie is nine and really wanted her ears pierced this Christmas. So, naturally, we went to Claire's. Eva helped us out. She had a great "bedside manner" and really calmed my daughter down. She explained everything and made sure we understood. My daughter said it didn't hurt at all -- Eva and another employee did both ears simultaneously. Then she walked us through all the options and items on sale. Highly recommend this store and especially Eva. read more

Took my granddaughter here to have her ears pierced for he 9th birthday. It was the worst experience ever. I have taken two other grandkids to Claire's and there was no problem. Today the young man doing the piercing had no rapport with children. He did not explain what he was doing, so when he was using the pencil to mark the spot the child thought he was going to do the piercing an she scrunched up her shoulders in anticipation. Instead of explaining the process he told her that if she did that while he was piercing he would tear her ear lobe. It went on in that vein during swabbing and cleaning. No explanation at any stage, so by the time he got to the actual piercing she was a wreck. Someone like this should NOT be dealing with children. My granddaughter went into the store really excited and came out in inconsolable tears. read more

Don't get your ears pierced at Claire's and don't use the rapid 3 week solution kit. They hurt for about a week after I got them done . When I was able to take the earrings out three weeks later , one ear was bleeding and the other had pus coming out of it. Like the solution should heal your ears in 3 weeks not make them irritated and worse. I'd rather get it done with a needle and proper solution next time I want to do it. IM NEVER GETTING THEM DONE THERE AGAIN NOR WILL MY FUTURE CHILDREN!!!!!!!!!!! read more

5 stars for the friendly and great service provided by Carlos. Had my daughter's ears pierced a week before Christmas. The store was full that evening and he was the only one available at that time, attending to us and to the line that was forming at the register. He apologized and asked if he could take care of the line and return to us. I was fine with that considering he was the only one while his manager had disappeared to who knows where. He has such a great personality and put my daughter at ease. Thank you, Carlos! read more

So I used shop here all time when I was younger, (also @ a different Claire' store. Not ones in the Bay Area) well I still am young, but back when I was in high school and earlier. I don't shop here anymore, just cuz I honeslty felt like I outgrew this store, since to me the look is to younger girls. Well I went in here a few weeks ago since I needed accessories for my Halloween costume and I figure I would just check out Claire's since I used to go there back in the day for stuff like that. And it looked like their stuff isn't so kiddish anymore either\not as much. Well honestly I didn't have any problems with the workers, no bad attitudes, or being rude to me. They were friendly and nice. Today I went back to get what I needed and I actually had a really great experience while there. I'm not sure what the persons name is that helped me out, cuz she was training someone, but my receipt says Laura. Anyway, I asked her or the other girl, it was probably the other girl. Laura was probably the person in training. I asked the girl who wasn't in training what the return policy is and she told me it with no attitude, just friendly-ness and understanding. I also bought a scarf that's from the brand of Tokidoki, which I LOVE! I was actually very surprised to see that in that store, and she asked me what's it from. So I tried explaining it to her the best I could, then she even told me that she'll be getting more Tokidoki stuff in soon and asked me if I would like to leave my name and number so they could let me know when it's in. I'm pretty sure she was the manager. The only thing is, it is kinda pricey! I understand everywhere needs to make business\money, but since this place is more for little girls to younger girls, they kinda take advantage of their money, and it's of course not their money, but their parents money. What a ripoff. I could tell, there's a small amount of things that could go for older girls say right out of high school to early 20's, or for like my case, needing things for my Halloween costume, but I don't plan on leaving all my money there. Maybe they changed managers and people who work here since they were having such bad reviews, but if I ever needed to go back to Claire's, I would, and to this one too. read more

So I went in today to buy a scarf and a beanie and I actually called earlier today to put it on hold and the girl Was not even paying attention to everything I wanted bc if she was listening she wouldn't have told me that I wasn't in stock anymore :( when I went in to get my stuff I found the beanie I wanted and the scarf was put on hold for me but when I got it home t smelled like someone's perfume and food mixed together it's like someone was wearing it while eating so gross..or it was shoved somewhere near someone's food or something but I'm not going to Return it bc I don't want to deal with the stuck up employees I'll just wash it on my own and maybe the smell will wash away it was just nasty how it smelled :( it was a weird experience but then again it's just Claire's read more

Yes, Claire's. I like Claire's. If I am at the mall shopping with my daughter or my niece, Claire's the spot. You can always find the upcoming holiday accessories, silly socks, and a variety of flavored chap sticks. Accordingly priced items for the pieces you know they will lose in a day or two. Affordable enough to keep them happy while you continue your own shopping escapade. :) read more

Poor ear piercing. My ear was pierced at an extreme angle at the edge of the lobe. It is difficult to get an earring in or out. I would pay to have the piercing redone, but the minimum price for a piercing is $50. I received poor customer service and a crooked piercing because the Claire's worker who did my piercing wanted a lunch break. She rushed the piercing just so she could leave the store. I have not ever written a customer complaint for any other company. I just want to warn as many people as possible to avoid Claire's for piercings at all costs. read more

my experience here was fantastic , i went to icing at oak ridge and wanted to get my 2nd ear piercing and they messed up on the hole. i was a little upset but no big deal, i went to vally fair to get my friend a gift and decided to check it out. The manager liz was very helpful,funny and did my piercing no problem and for a good price! overall I'm one happy camper with my decision . read more

Claire's is a great place for girls! I had my ears pierced when I was 10 and used the Rapid Cleanser. My mom was very satisfied and impressed with the professionalism of handling the piercing since she is a nurse and works with needles as well. I forgot the name of the woman that did my piercing but she was very friendly and explained the process very thoroughly. I remember feeling nervous/excited and safe. After 2 1/2 weeks I had a soccer game and if you play soccer you probably know that earrings are not allowed. I thought it was okay because the rapid cleanser lets you take your earrings out by the 3rd week. It was almost the 3rd week. Anyway, I misplaced my earrings and after 5 days my mom let me use her earrings and I couldn't fit it through the hole. I guess I gave up and eventually after a month my holes closed. Or at least I thought. None of this was Claire's fault because this was my fault. So about a year passed and was about to turn 12. I was going to re-pierce my ears! A different girl helped me. I have to say she wasn't as great as the first lady but all the same, she was again, friendly, helpful, and made me feel comfortable. And so when I explained my situation, she completely understood and checked my ears after thoroughly sanitizing everything and kept mentioning how she made sure to keep everything super clean. When she checked my ears she happily announced that I actually had one ear hole still open! I was so happy. She couldn't fit the other earring in my ear so instead, she re-pierced it. My ear piercing hurt less than the first time! Even though I had stopped the lady that was helping me multiple times because of jitters, she was still EXTREMELY patient and smiley. Plus, she had a great sense of style! I again had a situation where I was almost done with my treatment and had to go to a soccer game. This time though, I didn't make the same mistake and kept my ear lobes OPEN! And also, the accessories were super cute! read more

I was really disappointed with our experience with ear piercing! My 10 year old daughter really wanted her ears pierced and saved up money for that after researching the prices on their web site. When she had it done, she was charged $10 more than she expected. We were told that we misunderstood the website. When I called the customer service, they told me that only the American site has prices, the Canadian one doesn't and requires one to call. How is a 10-year old supposed to clue into that? Even after she located the store in Canada, she was shown the American prices. When I asked, if they would fix their website to make it less misleading the customer representative said she would pass the message on but refused me the right of follow up with someone above. The store associates were really nice but I do not like the lack of transparency. read more

I went to Claire's today with my family to get my 8 month old daughters ears pierced. When we went, my family of 5, we knew we had a gift card of $25 and if we needed a little more I had my mom's credit card just incase. I mentioned that to the lady giving the piercing and everything seemed fine. My daughter got her piercings and after crying we went to pay and they wouldn't except my mothers card without her there in person, even for the little amount left over after using our gift card from my mother. So we asked what our options were or if we could call my mom and have her authorize it. They said "No, she has to be here in person or we can take the earrings out of the baby". That totally set me off and I answered "what the fuck?" "You're telling me, that if I can't have my mother here in person to pay for this, than I have to have the earrings taken out????" She (employee) answer "yes sir" so we couldn't do anything except agree to have them taken out and having my 8 month old having to go through the pain while I held her down. How fucking sick can you be to do that to a child because my mom isn't in person. I'm sorry it was a little bit more than the price of what we had on our gift card. I'm just completely disgusted with what happened and for someone to be able to just be okay with that happening to a baby! Totally and utterly disgusted. And I fought 13 years for our country for this shit? Just wow. Completely disgusted more than I have ever been in my life. I'm not a rich person, I live check to check, Penny to penny. Everything I have and am, I have always given to my family and everything I have done for this country, but to watch my daughter endure the pain of having them taken out because of a minimal technicality? Really???? Just sickens me. Never again will I shop here EVER read more

Whatever you do dont order anything online. I ordered $60 worth of bows for my grand daughters. Had the order shipped directly to the girls in Texas. The order was shipped back to Claire for incomplete address (I was tracking the order as the girls were so excited and watching the mail everyday). I called Claire customer service twice and emailed them several times and I am STILL waiting for a supervisor to call me. I got "she will call as soon as she is out of her meeting" , "You have been elevated to a priority". I will never order anything online from them again. I am at their mercy and the little girls are soooo disappointed. read more

I've found a hair accessory called a Bandette Comb at Claire's that actually holds my hair. I'd been looking for something to use to put my hair up -tired of ponytails, and claw clips slide out of my hair. This is a hair comb with an elastic loop that holds your twist neatly in place and even I, who has zee-ro skill with hair, can create a tidy little updo without a mirror. It's really quite remarkable, and it's actually comfortable. It's make by Localoc, there are a bunch of handy looking hair accessories on their site www.localoc.net read more

We went to Icing, a subsidiary of Claire's. The cashier told us since we bought 3 things, we could get 3 free. We only found 2 things we wanted, so brought them to the cashier. She charged us full price. I asked why we were charged and she said that we could get 3 free. I told her that she did not say we would have to pay for the items if we only choose 2. I asked her to return them. She had me sign two separate returns, and gave me one receipt. This appeared fraudulent. I signed both and attempted to contact Claire's customer service as well as the corporate site in Illinois. Both indicated that they were busy and had no one to answer. I guess their fraud is their problem read more

I came here about 3 weeks ago to get my ears pierced. The lady first tried to get me to buy the $200 diamond earrings, and i kept on trying to say that was not an option for me and that I wanted the pearl ones. she goes on and keeps on trying to sell me the ones I don't want. She ends up doing the pearls like I asked, but it was annoying. Then came the actual piercing. She did a horrible job guiding me through the process, as I was having second thoughts and was scared, and she just blew it off like she didn't care at all. Then I asked her a bunch of questions about the cleaning and healing process, and how to take them out, etc., and once again, she just did not care. The actual piercing was really painless and quick, and she showed me the marks that she made before piercing to make sure they were even (Which I liked). After the piercing, she insisted on selling me the rapid care cleanser, that claims your ears will fully heal after 3 weeks ($28), and the normal one ($15) after 6, so I went with the faster (and more expensive) one. Today marks 3 weeks after I went there, and I'm happy to report that I did not get any infections. as long as you consistently clean them, its hard to get it infected. Well anyway, I wanted to take my pearl earrings out and put in some other ones to try. I took them out fine, but when I tried to put them back in, MY EAR BLED!! The expensive cleanser that I bought for almost $30 did not "rapidly clean" my ears like I thought. Im going to wear my original earrings for another 3 weeks until they fully heal. Disappointed in the customer service. read more