To whom it may concern,
I want to bring to your attention one of the worst restaurant experiences we have ever had, much less on Mothers Day of all times.
We arrived at our 10:45am time slot, were promptly seated and ordered drinks, an app and then finally brunch. There were five of us total, when our food got brought out.
Only two of the five plates didn't have something wrong with their meal. Three of our meals were messed up including, my chicken and waffles came with raw/undercooked chicken and poached eggs that were rock hard and instead of being gooey like it should be, I promptly sent it back. My step son also got the hard poached egg on hit avo toast and finally the person of honor my wife, her plate was also sent back as she asked to have the overly sweet holidays sauce (she could tell from the description) on the side instead of on the meal so we also sent that plate back as well.
As you can imagine the shock when a restaurant that can't seem to do the basics right especially when there we only like 5 other tables full, they weren't overwhelmed, if anything they were overstaffed and just under trained and didn't care.
Well I wish it ended there, about 25-30 mins later when three of my family were already done eating, I finally, finally got my replacement chicken and waffles and were told my wife's food would be out shortly, well another 20 mins later her food did come out. At this time everyone has been done for nearly an hour, except me who is being polite and waiting for my wife to get her food before eating mine. By the time she got her meal mine was ice cold and we had all been sitting there way way too long.
I am not sure why you are not prioritizing the meals you screwed up to come out right away like every other smart restaurant, what you did was put it at the bottom of the order stack. Very unprofessional.
We called over a manager who was very polite but blamed the server for not putting in the right order for my wife, as you can imagine from a management standpoint throwing another employee under the bus makes you look under trained and inexperienced and a whole lot of sloppy. But did not mention how they messed up the other meals nor why it was taking so long. Honestly the server was the only highlight of the experience, so throwing her under the bus was pretty messy.
We were so turned off by an upset that combined my wife and I had 2-3 bites of food and completely turned off by the carless experience. The manager credit us two of the meals however with such a cluster fuck that whole meal or at least the food should have been comped after the horrible Spector of a food experienced we had.
Here we are with mud on our faces leaving with well over a $250 bill and two people walked away with no food and a very upset wife on mothers day. I don't even care about the price of the food but when you have a shitty experience it is like pouring salt on a wound.
I planned on blasting this on every review website and social media but figured I would let you know before I did that.
You guys have some major work to do on your staff. read more