Clay Subaru is well deserving of high marks. Tony Chahwan took exceptional care of the whole process. 2020Outback is an outstanding vehicle a pleasure to drive. Tony and the crew made everything easy and painless. Also management took immediate care of a small problem with a tire without any hassle or aggravation. Highly recommend this dealership. read more

Sorry guys. Welcome to the best service writer in the house.... and her name is Amanda. I had to take my Outback in for a recall. I admit the service writers I have had before have been great but Amanda was OUTSTANDING! She called, texted and kept me informed not to mention my car was washed and vacuumed and she went retrieved the car from the lot and pulled it up for me. Now that is service. Thank you, Amanda! read more

I have had my car serviced here three times since buying last November. All three times the service was done efficiently, waiting area is comfortable and staff was professional. read more

I am actually not impressed with Clay as of late. The first car I purchased with them the experience and the service was wonderful but that has steadily decline...d. Two days in a row now my husband has gone there to have a tire replaced and the first day they said it wasn't in stock. Hmmm... why couldn't they have looked that up and told me over the phone without making my husband go all the way down there? Then today he was told to come anytime after noon. He showed up at one and it is now 2pm and they are saying the tire won't be there till 3. FYI- PEOPLE HAVE LIVES AND DON'T ENJOY HAVING THEIR TIME WASTED!!! Also it took 2 hours for an oil change yesterday and they tried charging my husband $80!! Saying something about that they used synthetic oil. Ummm... I have a maintenance plan with them so my oil changes are free and even when I didn't have a maintenance plan I have NEVER paid $80 for an oil change and I don't know anyone who would. CAN YOU SAY RIP OFF!!! Needless to say this will be the last time I will purchaee a car from Clay!See More A manager finally came out to talk to my husband and he asked why they told him to come after noon and their answer was "Oh that person probably didn't know what they were talking about." His reply was why the hell would you have someone who doesn't know what they are talking about working there. Now they are saying the tire won't be there till 3:30-4. UNBELIEVABLE!!!! I told my husband to get the keys and get the hell out of there. We'll just take it to Town Fair Tire. Bunch of bafoons over at Clay SORRY!!! I've had way too much of my time wasted by them and now in the past two days my husband has had about 7 hours of his time wasted. NOT COOL! read more

JUST FYI, this is more of a complaint towards the service manager himself. My boyfriend and I bought a total of 3 cars at this place bc they were such great people to deal with. Until, you get your maintenance services there and become a regular customer is when they become less friendly. I had a horrible experience with a service manager Bill who did not want to hear my complaint at all, was condescending, all through the whole time I was trying to explain to him that my complaint was meant to prevent the mistake from happening again to other people and myself again, the entire time he gave me a look like I was an idiot and said "so what is your point?" throughout the entire encounter. He never acted like he even cared and accused me of blaming him and his service men for the mistake, but throughout the whole time did not say that his men were right or wrong. Theres ways to professionally defend yourself with a customer and he knew he was wrong and his servicemen made a mistake but he didn't know how to defend himself so he chose to be condescending instead. With his attitude towards me and his change of attitude when my boyfriend called him, it was hard to not assume that me being a female made him be as condescending as he was. read more

UPDATE 8/26/19 General Manager Oscar LDonni and Sales Advisor Laura Schiffer not only addressed my previously poor experience with another Sales Advisor at Clay Subaru but stepped it up to an outstanding experience. I now have a Subaru Forester I love and received customer service that exceeded my expectations. Thank you Oscar for all your hard work and connecting me with both Laura and Ed Pavlovsky. This is car experience hell and I definitely can't be the only one!!!! Went to buy a vehicle 1st a bait and switch. Seems the one with the lower mileage after a test drive of an alternate vehicle now wasn't returning to Clay any time soon. Per the salesman, Will Krasinski customer after a test drive was bringing home for family to check out! Then couldn't meet with Finance Manager. Hey they were busy! Left after a couple of hours not getting anywhere. Interested in purchasing vehicle but clearly no one cared to provide customer service. I left and received a call 24 hrs later from Finance Manager, David Marcoux to call him directly. Never got through and definitely not a direct number. So I thought a busy dealership touting itself as one of the best its Business Manager would care and might "help". So enters General Manager, Oscar LiDonni who emails me, "I truly apologize for your experience with us we are much better than this." Oscar proceeds to have the Financial Manager, David Marcoux call but he could not disclose interest rates like the banks or credit unions do. Lack of transparency only gets worse! Oscar over the next couple of days pretends to assist with the vehicle and assurin that loan rates are forthcoming with submission of my credit application. Then dead silence, broken intermittently by my emails over 48 hrs. Oscar LiDonni to demonstrate that, "we (Clay's leadership/sales staff) are much better than this" responds without the promised P&S or follow up with my RATE by Dave Marcoux for my scheduled pick up the next day. Instead Oscar delivers a bombshell at the end of the day only after my persistence in contacting him! The SUV was sold 2 days ago on Thurs but only realized late Sat. All 3 the General Manager, Oscar LiDonni, Financial Manager, David Marcoux and Salesman, Will Krasinski are on the emails. No one knew the Subaru SUV was sold!!!! Much better" NOT!!! I would hate to see what they consider worse! Rating is minus any star for this unethical and deceitful trio with NO CUSTOMER SERVICE! read more

So i call up interested in a particular Impreza they have after searching for a while. I speak with the guy and he tells me more information about the previous owner taking very good care of the car....so i am super interested now. The guy says if i make an appointment they can take it off the lot an hour before i arrive. I give him my name and set an appointment for 6. Get out of work at 5 and rush there. I get to the dealership and they are selling the car to someone else and just said "sorry" and blamed it on their own employees not being trained properly. Then the owner says if i put down a deposit they would have held it. Well if I was asked i would have gladly done so!!! Especially seeing as how i was driving an hour away on a work night. Absolutely disgusted with this dealership's service. Travel an hour out of my way after being misled. I would not trust anything this dealership tells you. read more

Let me begin by saying I purchased my Impreza STI at Clay in 2007, and had a good experience. I stand by my previous review on that issue. Today, was different. My STI needs brake pads so I called around. Clay didn't have the best price, but when I called back, they said they were willing to match their competitor. They didn't. I arrived and reminded them of the price they quoted, and was told that they couldn't give me an estimate until they took a look and figured out what I needed (i.e. whether I need rotors as well). They refused to honor the original number for the pads, because I was apparently quoted the price for a base Impreza. They accused me of not telling the service person I had an STI (not only did I tell her, but my car is in their system). They also could have told me they wouldn't honor the price when I arrived in what was obviously an STI (not a subtle car). They implied that I should have known the price they quoted me was too low. On my way out, they told me I really should get a new set of tires, because winter is coming. My STI wears the stock Bridgestone Potenza RE50s, which they should know are summer-only tires. After their refusal to honor their word on the brake pads, I did not appreciate their attempt to upsell me tires--adding insult to insult. ***UPDATE: I spoke with Alan, the customer service manager, who was very apologetic that his staff "communicated very poorly." He quoted me a reasonable price on pads and rotors, and I had them do the service. I am satisfied with the price and work. I'm still not thrilled with the initial interaction, but Alan did what he could to make it right. read more

You guys have some great looking cars online!! I want to see how much they are so that I can compare them so I can make an informed decision. Oh? You want my personal info so that you can spam me when all I want to do is go through this extremely stressful experience without pressure? Looks like Planet has their prices online I stead read more

We pulled onto a lot in a Jaguar XJ looking to buy a Subaru WRX. Instead we were yelled at by a fat, middle aged caucasian sales man for going the wrong way looking for a place to park (there was no signage. He did this in front of another customer as well. The other potential customer was just as irked. We said WOW just WOW and went next door to Central. Obviously they don't want to sell cars. He was so rude to us. After staring at him in disbelief for a few moments....we drove off. We will NEVER go here again. read more

This is the scummiest of Subaru dealerships in Massachusetts. They have no problem lying to you and being pushy about selling you a car you don't want. If you love or want a Subaru, take the time to travel to any of the other dealerships no matter how convenient this one may be. read more

I went here because I just bought a Subaru and needed the Mass inspection completed. They told me I needed to replace the wiper blades to pass mass inspection or I would fail. 38 bucks for wiper blades. Okay, but the wiper blades had been replaced recently and worked FINE. I drove in the rain two days ago, wipers were fine. But they basically pinned me to the wall -- replace wipers for 38 bucks or fail inspection and go somewhere else to pay 30 bucks for inspection. I asked if I could just go buy blades and come back and they said "yeah, but you'll fail the inspection." I'm new to New England, but so far I find the businesses here to be full of awful people. read more

I had a great experience here with Giuseppe. When I first came in I didn't think I wanted a Subaru at all based on the car racks that reminded me of my mom's station wagon growing up- but I knew from my friends that they were great cars that held their value and from previously buying a Toyota Yaris in 2009, paying it off and having it worth pretty much nothing- I was open to that option. Plus AWD in New England wasn't a bad idea! I was really looking for a new vehicle to help with my shoulder pain due to having two shoulder surgeries- I needed heated, larger seats that didn't push my shoulders forward. Giuseppe listened to me right off the bat and had my test drive a Subaru Forester Premium 2.5i. I loved the seats and all the added features but going from a Toyota Yaris 5 door hatchback to an SUV seemed extreme since I drive to the city for work daily and parking can be an issue. Next he had me try a Crosstrek but I immediately knew the seats wouldn't work for me just by sitting in it (it had the same bucket seats as my Yaris) and we didn't even take it for a ride. He understood what I was saying. I thanked him for helping me out and explained I was just starting to car search and had plans to visit a couple other dealerships during the day and test drive a few more options. He wasn't pushy at all, which I completely loved! -Totally different experience then I had at both Toyota and Honda. Giuseppe gave me his card and told me to reach him by cell if I had any questions, etc. I test drove a couple other cars but I couldn't get those seats and how comfy and perfect the forester was out of my head! I called Giuseppe Monday morning and asked him for more details about the forester so I could do some research and he was super helpful and suggested I look on true car and gave me some bank suggestions for looking up rates so I would be ready if I decided to buy the vehicle. I went in that night with my boyfriend and test drove the Forester again and had some quick negotiations armed with the information I had researched earlier and the process was so simple. Nothing like what I went through years ago purchasing my Toyota brand new. Giuseppe was no bullshit and straight to the point. Being a small business owner I appreciate someone who listens to me and doesn't waste my time. We closed the deal and looking at my schedule, I was only able to come in Thursday to do the paperwork for the financing- this was one of his days off. He set up the financing for me and even came off on his morning off to make sure I was all set. I came in at 10am and was out the door by 10:20am- it was GREAT! Giuseppe made sure my car was ready for pick up with plates etc. for Saturday and showed me the ins and outs of my new car when I arrived that day. He told me I could message him if I had any questions down the line and when I couldn't figure out how to adjust my clock and dates due to the owner manual referring to buttons that were not on my new subaru- he face-timed me and showed me exactly what to do to fix it. How cool is that! Overall I would recommend this dealership and specifically Giuseppe to anyone looking for an honest, no bullshit car salesman and a great vehicle overall. I love my Subaru and can't believe I didn't make this move sooner! read more

I just picked up 2019 WRX and the entire sales process was perfect example of how a car should be sold. Several weeks ago I dropped by the dealership with my sons to look at a WRX. Mike from the dealership met us in a very low profile way and talked about the different models available and suggested a test drive. Unlike every other dealer that we had visited that day, Mike just gave me the keys and let us drive off on our own. I understand why a dealership would want a sales person to ride along, but it fundamentally changes the test drive experience. Trusting us to head out on our own not only let me get a much better feel for the car, but it immediately established a sense of trust that I really appreciated. After the test drive we looked at the available inventory and noticed a limited edition, "Cool Gray Khaki" version was en route from Japan. We shook hands and I left. No hard pressure tactics. Just simple and professional. A day of more research led me to believe that the resale value of the WRX is so good that it didn't make much financial sense to purchase a 2 year old used vehicle and that if we bought a Subaru it would be new. We came to really like the limited edition WRX and was pleasantly surprised to find that Clay Subaru advertised the best price -- almost $2,000 below list -- than every other Subaru dealership within 50+ miles. I emailed Mike that we liked the car and put a deposit to hold it and waited the 3 or so weeks for it to travel across the ocean with Mike keeping me apprised of its progress. I get the call that the car has just arrived and we visit the dealership to take it for a drive (again, just my son and myself. No sales person). I came prepared with pre-approved financing from two banks but am happily surprised when Joe in finance is able to find me a better finance package. All in, the final purchase & sale took less than 2 hours. No last minute change in pricing, no "surprises." And, this was for a car edition that most dealers were selling at list due to its limited release. I have purchased a fair number of vehicles in the past and my experience with Clay Subaru was just easy. A simply fantastic team to work with. read more

Horrible service. Shady sales. Service quotes you one price, then charges you double. No accountability. No urgency. Avoid this place.

If you are looking to negotiate a price on a car , do not call this dealership!!! The sales representative was so insulting and cocky. After shopping for a month for a Subaru, test driving every out back under the sun, and having a best friend as a life long Subaru mechanic, he made me feel like I knew nothing about this car. I barely had the chance to finish a sentence. I'm not going to say his name, but Guess what guys, you don't get my money! I was willing to drive 3 hours to look at this car because it was perfect for my family. Obviously this sales representative was more interested in his pocket book than a future customer. Well done sir. Well done... oh and you probably should tell someone " just buy the car" ..... read more

You did probably be doing yourself a favor by staying away from this Subaru. Seems that they're just not willing to help you and their stock is always low. I have been there twice and never have what i'm looking for in stock "wrx". It is with utter displeasure I encourage you to first call before you make the trip to make sure they have what you are looking for - they were asking me for a deposit to test drive a car (the only car of its kind in the lot) which was already sold! I this was my car that i had just bough i wouldn't want another customer to be driving it. Just not coming here ever again. read more

Great driveway opening into service area Computers right there to cue in all customer car information Quick help with questions Nicki is the best for directions and capable with all paperwork needed Clean large customer waiting area with computer area for working on site read more

Expensive repair compared to the local shop, but the job is diagnosed properly, and the fix done right, with the right parts for the job. Ask for John in service, no bs , no upselling, no nonsense. Knows his stuff, and has a ton of integrity. He will tell you of its not worth the expense to fix something so you don't dump too much into a hole. read more

Because of the competitions in the area and its feud between metrowest Subaru in Natick.... Clay has been fairly nice to their customers. I got my 05 wrx there and it was a pleasant enough experience. The service center has donuts, fruits, and coffee if you go there early enough in the morning. Last time I went for a checkup they lend me an outback for free. read more

I've brought my 2015 Legacy in 4 times in the last 3 months or so, each time for something fairly minor, and each and every time they've told me that they have to order a part and I'll have to come back. Today I just brought my car in due to a gas cap door that won't open, sure enough, they have to order a part. Each time I've also filled out their webform in advance to schedule an appt, as I always explain the issue I'm having, and they seemingly pay zero attn to the information I enter. read more

Sales was good experience 3 years ago. Service management has a bad attitude. Posted online service costs and then later tells me the internet prices are outdated... as if it was my fault. Any other business would honor the posted prices and move on without giving a customer a rude response. Tried metrowest subaru. Much better service. Because of their service department I will not buy my new Subaru at Clay. Don't these dealers understand bad service hurt sales?? read more

This is my second review the first was about the sales of the car which was excellent. But this second is about the service of the car. They sent us an offer and refused to honor it and tried to wiggle out of it by claiming various reasons to not honor it. Never again will I use them to do any of the services. They are also overpriced when it comes to a simple oil change. read more

My experience at Clay Subaru has been very positive thus far. I just recently purchased my third Subaru model vehicle from Clay Subaru, and plan on continuing my vehicle purchases with this dealership in the future. Patrick, Tony, and Joey(Joseph) are practically like my best friends there, as they always friendly, and provide exceptional customer service at every visit. Clay Subaru ROCKS! read more

We bought a new Outback here. After agreeing to the price, we scheduled the appointment for the paperwork for 12:30pm the next day. We came in the next day and waited 3 hours until 3:30pm. To make matters worse, nobody ever informed us of what was going on. They kept saying we were next in line but we kept watching others go before us. Thanks for making the car buying experience a terrible one. read more

About a year ago I moved to Albany and I SO miss the guys in the service department - they were always incredibly friendly and always looked out for me! I have seriously considered driving out there for service - HA! read more

I was speaking to my wife on the phone about potentially purchasing the 2014 Subaru Forrester, because the test drive went really great. The sales manager saw me on the phone and automatically assumed I was speaking to a competitor. I was approached by the sales manager soon after the call and I was told to leave the store or he will call the cops. I still don't know what i did wrong, but okay, gave my business to another dealership. read more

We had a great experience here. The sales rep was very attentive and we appreciated his direct and honest approach. We had a wonderful experience and were impressed with their attention to detail. It was nice to go to a dealer that treated you well even if you were just shopping. We Love our New 2010 Forrester. read more

Recently bought a new Outback and it was a great experience. Mike was our main contact, but everyone we worked with was friendly, knowledgeable, and incredibly helpful. The car is great, the price was great - it couldn't have been a better experience. read more

Clay Subaru lead me to believe I could trade up my 2016 Forrester and leave with a brand new car paying close to or around what My monthly payments currently are. I sent them pictures, mirage and VIN number and they Said they could give me 14500 towards my car and apply it towards a brand new Forrester. So I made an appointment to drive an hour out of my way to hear them out. They immediately tried reeling me in my having me test drive one of their new vehicles while they took a closer look at my 2016. Model. We definitely liked the newer model but were shocked when they came back with the numbers they did. In short, the trade value of my car was so much less than what I was told it would be. They also said I was still responsible for what I still owed on my Forrester and that my total monthly cost with no down payment would be close to triple what I'm paying currently. This was such a waste of my day and time and I would never give this dealership my business and am telling everyone who reads this to stay away as well. read more

I would like to share my experience at Clay Subaru. You be the judge if you would want to spend your Money there. I called at 10:31 A.M. the same morning that I sent in the request threw Carfax. When I called I spoke to a woman and requested some pictures of the vehicle, and if she could take a look at the general condition of the vehicle since it was a little bit of a ride for me to get there. She said she would get back to me in a short period of time with the response. I was never asked if I wanted to put a credit card deposit on it. That did not happen!!! I finally was maddened enough to call the dealership back and ask for the sales manager. Miguel Garcia took the call and told me the car had sold. After 4 hrs, I'm not surprised. I explained to him what had happened, he said that he was just sent me a response at 2:27 P.M. 4 hrs. later! I explained what had occurred and barely received an apology. He immediately started trying to sell me another car which I understand is business. The problem I had was that there was barely an apology or acknowledgement of what had occurred. It was very abrupt. He said he would let me know if a trade came in with the same qualities. If I can ask you a question, would you want to do business and spend your hard earned money with them? read more

Clay Subaru sales rep "Will K." very good ----10 out of 10--- Finance person knew we wanted a subaru factory warranty and not an in house warranty and presented us with only the Subaru factory warranty. Very good.. Great improvement over just a few years ago it. John read more

I can't believe I'm leaving a 5-star review for a car dealership. Usually buying/leasing a car is painful, but it was so easy and fast with these folks. Their price was better than all the other dealers, and they kept their word. Everyone was super responsive, accommodating, and no pressure. Well done. read more

I am a new Subaru owner so have just recently started to use Clay Subaru Service for maintenance and repairs. The staff are very knowledgeable and helpful. Last week I had to have my car towed to them unexpectedly and they were wonderful about it and had the car ready in several hours. The waiting room is comfortable and equipped for people to work while they wait. read more

Really nice folks... I had an appointment to look at a vehicle,Clay texted and called the day of the appointment, I confirmed. It was over an hour drive for me, I was 10 minutes away when they called to let me know they had just sold the car. Hmm, why do people not trust car dealers? They sent an apology email asking for a chance to make it right... I send a follow up email and crickets. Watch your back with this crew. #lessthanhonest read more

I bought an Impreza in September and would give the sales staff 4 to 5 stars. The service department is another story, however. Yesterday, I called up the service department when my car auto locked itself while I was scraping ice. When I called the service department, the person who answered offered no help, and told me to call triple-A and implied it was my fault because he said "it's a setting"--a setting I didn't set and was unaware of. When I explained that that was not an acceptable answer--what if I were not at home and I had put my child in the backseat while I de-iced the car--he connected me to what I presume was a manager. The manager was friendlier but didn't really know anything about whether it was a setting, how to change it or how even to unpair my phone from the car while I was talking to him. When I said I would call him back once I figured out the unpairing, he told me they don't have direct numbers in service, so I would have to call the general number for service and be put on hold a third time. There are a few problems: (1) the first person answering the phone should take a cue from contact Center best practice and respond to all problems with "I am sorry to hear that. Let's see if we can solve your problem." Empathy and politeness go a long way. (2) if the service department can't answer a question immediately, the response should never be "I'm not in the car so I can't see the screens. All cars are different." (Which is what the manager said), it should be "What is your number? We will investigate and call you back." (3) The level of education on the settings for their vehicles is below what it should be. 15 years ago, it was acceptable for service people to respond to problems with, you'll need to bring it in for me to see what's wrong, because most issues were mechanical/wear-and-tear-related, but in a world where computerized functions are an ever more important of a make and model's value proposition, service reps should be educated about how their car's' software works to the same level as CSRs at software companies. (4) The dealer should introduce an incentive system for the service dept like they have for sales, ie, some sort of survey or other tool to measure satisfaction. If the dealer's response to all these suggestions is that they all require investment in training and hiring that Clay can't afford, then they need to become comfortable with the fact that they won't have a lot of repeat business. Which means more money spent on marketing and discounted upfront pricing, rather than higher-margin repairs. read more

No calls back, unfriendly service. Overall unhelpful. Really should give this place 1 star, but it's not the worst service I've gotten from a dealership. read more

Great Customer service! Jenny, JD, and Patrick were absolutely amazing! Friendly, outgoing, and answered all my questions! Bought a new car that day! Thanks guys! read more

Bad customer service. Called ahead for an appointment, got there and waited an hour and a half for my "appointment." They are not trustworthy and did not provide me with the car that I had paid for. I had to do financing ahead of time, and "nothing could be done" to fix the mix-up when the car was delivered. Was told what was missing "will not affect how fast the car goes, so don't worry about it." Really? Very dishonest. Would not recommend. read more

Everyone was great from Patrick the manager to Joe the sales rep. The customer service was outstanding. This was one of three dealers I stopped in over the past few weeks and they surpassed the competition. They made sure I had everything I wanted in a vehicle. Their product knowledge was a plus. I tend to ask a lot of questions. But they were patient with me throughout the process of learning all the bells and whistles of my new Forester. Best, LGR read more