I brought in a shirt to be shortened and it came back not matching the measurements I gave them. I…read morereferenced another shirt to make it a similar length but after picking it up, it ended up still being noticeably longer. I essentially paid for a service they didn't fulfill. I went back and one of the workers told me they'd fix it free of charge (amazing!). Came back the next day and they wanted to charge me again for their mistake (less amazing!). Worst part is the guy trying to charge me again told me it was my fault because "I gave the wrong measurements," even though another shirt was used to take the measurements. He wasn't even the person who took the measurements or the person who tailored it (I know because he told me someone else comes in to tailor stuff). Also, this place charged about $10-15 more than places nearby. Other shops quoted me $18-25 and they charged me $35. I don't mind paying more for good service, but paying extra to get blamed for their mistake is a not my idea of good service. I rarely feel the need to write these reviews but this experience was just especially bad. Avoid :)

Was a loyal customer until the last 3 times my clothes have come back worse than before. A…read more$1,100.00 Ann Demeulemeester shirt brand new came back with brown stains on both shoulders and a $600 CDGH+ shirt came back with blue pen on the shoulder (I don't use blue pens). I would prefer if they were honest and admitted their mistakes, but there's always some denial. Avoid. Spend the extra money elsewhere. I have not ever worn this Ann shirt and now it is unwearable.

I've been going here for about 8-9 years and it was always a solid cleaners. They're friendly, do…read moregood alterations and decent dry cleaning. There was the occasional stain that they wouldn't be able to get out, but that comes with the territory. However, recently I brought in my custom tuxedo to be pressed for a wedding I needed it for. When I got home I noticed a strange iridescence on the lapel that wasn't there before. But I had to fly out of town for the wedding. In San Francisco I brought the tux jacket to a dry cleaner there to see if they could fix the issue. The dry cleaner took one look at the lapel and said that it had been burned when being pressed, nothing could be done to fix it and I should get reimbursed for a new jacket from the cleaners who did this. When I returned to Regency to explained what happened she accused me of lying about them being responsible for the burn on the jacket even tho they had the record of working on it weeks before. The jacket is still wearable so i just don't have the energy to fight them to reimburse me for a new tuxedo. But one would wish they would have taken extra care when pressing a tuxedo. I no longer trust them with my clothes and will be finding a new dry cleaners. I would not recommend you bring your clothes here either.

Avoid this place at all cost! Brought in 3 items: pair of…read morepants to repair the zipper, a coat to clean and repair 4 buttons, a piece of fabric to cut and stitch. Pants were ok... but the coat was given back to me with one button undone and the piece of fabric was not done the right way AT ALL. I gave the lady a post-it with what I wanted (measurements etc...) and I got a pillow case back. I paid $62 for all of this!!! Insanely expensive. When I came back the next day to complain, she did not apologize. Although she fixed the button in 30 seconds after refusing to give me my money back. And she also refused to give me money back for the piece of fabric. TOTAL SCAM! I thought I found the worst tailor at happy shirt on sunset, but this place is as bad and as unprofessional. They do not treat their customers the way they should and they did not apologize at all. Will never go again.

Excellent service, always nice and respectful. They are professional at what they do. Thank youread more

They use safety pins to hang clothes after doing alterations. And subsequently leave permanent…read moreholes in the clothes. Very disappointing.

Just terrible customer service, on top of crooked practices. Who charges someone 45 bucks and…read moredoesn't actually replace anything?! I had been going to them for about a year- when I confronted the owner he threw me out and took a photo of my car. I couldn't believe it. I offered for them to actually replace or refund me.... DO NOT GO HERE. Expensive and clearly not customer service oriented.

I can't lie the customer service is on point, the reliability is the same but my goodness the price…read moreis insanely high. If you're loaded with money or in a serious pinch this is your spot! I'd do some shopping around in the area for a better deal though.

I've been coming here for my nicer bedding etc for over a year now and they are the sweetest…read morepeople! All super efficient and helpful. I've never had an experience with dry cleaning that was worthy to write about until them. They deserve all of the business & ill always go out of my way to drop my things off to them even if I live next to another company

Though this might sound overstated this family run business makes this stretch of Sunset Boulevard…read morefeel like a community and not just a place. The mother (whose name I forget) doesn't talk much, but the two brothers, David and Paul, remember all their customers names and are so friendly and hard working. I've haven't used them for dry cleaning, but the wash and fold service is great. They almost always turn the laundry around the same day (especially if they know you are a regular). Parking looks difficult but you can pull in and block some cars at the taco spot, if you are dropping off quickly. I've never had a problem. David and Paul even come out to grab your laundry sometimes if they recognize your car. Support them. Rent on Sunset Boulevard isn't cheap, and the high end clothing stores and restaurants collecting around them I'm sure have made renting harder.

I wish I had before and after fit pics because what they were able to do is borderline miraculous!…read more I came with a very cheap shirt I got from Ross but loved it so much I just knew I needed to find a way for it to fit me. Finally, I took it in, tried it on and explained the issue. They explained that it would be $65 to alter and confirmed that's what I wanted since the cost of the shirt was so low. I confirmed and the work was done so quickly and expertly- the results absolutely blew my mind! I next took two pair of pants which needed the waists taken in and they were so perfectly done. And fast! So fast that when I went to pick up I had to double check that I had remembered the conversation correctly the first time.. thought I was losing it! I have more suits to bring when I have the time and they they deliver all that I've been hearing for years. I felt comfortable and in the best hands. Thank you!!

Went in for the first time the owner was super nice. Told me the pants be done in four or five…read moredays. They were done in 2 they fit perfect we'll come back highly recommend.

The absolute worst!!! Dropped my curtains on Monday, asking…read moreto tailor them to 84" (ikea panels are always very long) I had to pay $30 in advance. I picked them up today (Friday) and when I came home to put them up, one was undone and the other one has not been cut the right height. I was thinking about going back, but I am so angry that I just want to forget about it and have it fixed somewhere else. Run away from this place, it is a scam!!!

Great place Give happy shirt 5 stars called in because I…read morewas running a little late the kind guy told me it's fine and waited for me

If you need help to adjust the size/length of your pant, dry cleaning or alteration, make sure to…read morestop by this place. Many of my pants are too long and I have came here multiple times to adjust. One of my sweater zipper was broken when I first bought online with no return. This owner helped me to fix it perfectly in very good deal. Another thing I have to mention is the price he has charged for my requests were all very reasonable. He is also a honest guy with no such business greed whatsoever. I really wish I could give him more than five stars!! If you live in this Glassell Park area and need help with your clothes repair or dry clean, make sure to stop by here. If you also want to grab some groceries, Super A market is right next to it.

Today, for the first time I walked into Hero's shop. I had challenging ask, as I needed 2 items to…read morebe ready... today!! Hero, who I believe is the owner - explained every option I had and made sure he's clear on what's possible and what is not. A few hours later, I got a text with my shirts ready to be picked up. This is a real top-tier service and I am very glad to know it is here, in our neighborhood. Highly recommended and will be back again. Thank you