Just terrible customer service, on top of crooked practices. Who charges someone 45 bucks and doesn't actually replace anything?! I had been going to them for about a year- when I confronted the owner he threw me out and took a photo of my car. I couldn't believe it. I offered for them to actually replace or refund me.... DO NOT GO HERE. Expensive and clearly not customer service oriented. read more

I&A Cleaners - I was charged 45 dollars for a zipper replacement. Looked inside. Same zipper just a stitch over the original snag. Thievery - Sewing & Alterations Near Me - Los Angeles, California

I can't lie the customer service is on point, the reliability is the same but my goodness the price is insanely high. If you're loaded with money or in a serious pinch this is your spot! I'd do some shopping around in the area for a better deal though. read more

Completely LOST a pair of pants, didn't even offer to look for them. Never returning.

(Picked-Up 08/12/13 M @ 2:00pm): I think I may have been taken to the cleaners... Although I had my favorite dry cleaners in Glendale for all my clothes, I wanted to support the local neighborhood, so I randomly selected I & A Cleaners solely because my familiarity with them being close to Good Microbrew & Grill. So I was watching a friend's dog while she and her family were out of town. Bugsy was usually a chill dog and offered no problems, but he had a "dark accident" one day and it was all over the cream-colored couch slip cover and pillow cases! Eff me!!! After every attempt was made to clean up the brown mess, the couch still looked like a spotted cow had died in my living room! I loaded the blotchy carcass of pelt into the Toaster and hauled it down to have it washed. Here was how the pricing broke out: Couch Cover ($44.00) and Pillow Cases (set of 4 - $22.50) - Yes, kind of pricey, right!? To be fair, these were disgustingly filthy, so any washing was an improvement. When you considered smeared crap on a white canvass, I was relieved to not have to bear witness to that visual ever again. I was forewarned not all stains would come out. But I wasn't warned about the potential of everything shrinking (more than a 14-inch all around based on the couch frame), which they did. Once home, it was like cramming a size 16 woman into a size 2 slinky fitted dress - it just ain't gonna happen, and it it did the results weren't pretty. (My apologies to all women out there; trying to paint a visual picture and just doesn't work the same if I were to use a man). Service - Overall, everyone I dealt with was very kind, helpful and informative. When the items were first dropped off and explained exactly what happened, I was given a plethora of information as to what can feasibly be done and an ETA when they could be picked up. They were completely upfront on expectations. They called on the initial pick up date to say they needed more time, which was fine with me. The items were ready when I went to pick them up. Parking - They shared a lot with several other businesses within a small outdoor strip mall at the corner of Lucile Ave. and Sunset Blvd. Otherwise, there was metered street parking along the main drag of Sunset Blvd. and most side streets were resident-permit parking so please be mindful of all posted street signs. Also, there were nearby paid makeshift lots in the area. Thank goodness I lived in the area. Atmosphere, décor, ambience - This was a very spacious establishment with plenty of conveyor belts behind the counter where all of the cleaned and laundered items were hung like slabs of meat. Once you entered, the alteration area was to your right. I didn't recall any seats, TVs nor background music. The service/price menu was up on the wall above the counter. Plenty of natural lighting shown through the front windows. Attire - It was totally casual so I was in a t-shirt, boardshorts, and flip-flops. Overall, I hoped to never have to get couch slip covers and pillow cases dry-cleaned ever again, but if I did sadly I wouldn't use I & A Cleaners again. Truth be told, the couch was ghetto-cheap but it was a bitch trying to get the cushions back in and now doesn't fit the frame. I felt there was no reason to try and get some kind of resolution if I called them. It's not like they were going to miraculously stretch it out and I wasn't interested in credit back. I found minimal value based on the prices, service, and experience noted above (the total bill was around $65.00; no tip required), but I felt the prices were exorbitant not only on these items (granted, I had no frame of reference other than my research after I dropped them off) but across the board. And they accepted my credit card of choice...AMEX! read more

I&A Cleaners - Storefront view from parking lot - Sewing & Alterations Near Me - Los Angeles, California

This is a fantastic tailor! It is run by the nicest couple, and it always puts me in a good mood just dropping something off here. Thanks for being so kind and friendly, and doing fantastic work on my clothes! read more

This is the place! Very kind people who can help you with specialty requests and standard cleaning. They did an amazing job stitching up some dress pants for us. They also do alterations. read more

Highly disappointed in the service and the results from my dry cleaning , I took 2 very simple items to get dry cleaned a vintage jacket and a black pair of jeans. My vintage members only jacket got clean but has a stain it didn't have before and my black jeans totally faded. I wouldn't recommend this place at all oh and it was $30 + dollars for the dry cleaning read more

I&A Cleaners - Black jeans - Sewing & Alterations Near Me - Los Angeles, California

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My husband and I LOVE this place. They do a fantastic job cleaning (and sometimes mending) our clothes. The owners (Armen, Karine, and Alex) are all incredibly helpful, warm and kind. And they're always very generous with our kids' local public school, Micheltorena Elementary, which we really appreciate. We can't recommend them highly enough! read more

I do not understand the space alien-created pricing at this place. I had a single shirt brought in and it cost over SEVEN dollars. Not to have it dry cleaned - to have it washed. Every other cleaners in every major city charges about $2-2.50. To charge nearly three times the standard amount is beyond comprehension, and I feel like it's almost an omission for the owners not to mention that you'd be better off just buying new clothes than bringing shirts here to be laundered. Will never return, hope the invisible hand of capitalism b*tch-slaps this place into bankruptcy. The shirt was clean and well-pressed at least. read more

$4+ for a men's dress shirt, laundered, no starch, in a box?? No thank you! Don't get me wrong the service and quality of work was EXCELLENT (they even put collar stays in my dress shirts, which was a very nice and unexpected touch) But for a city where high quality cleaners are a dime a dozen I doubt I will go back even though this place is so close to my house I could walk there with an armload of a laundry ... Good if you only get a few pieces done a year, or if you need to use the 2 hour rush service (though lord know how much that would cost) but in my opinion way too expensive for those of us with 5-10+ pieces a week ... read more

Oh God, Stay away from here! This place was not at all "High End" I trusted them to just DRY clean my Suits, I explained to them Hugo Boss is a bit delicate and they stated they clean it all the time. I was charged a rather high premium for each shirt and slacks figured it was ok hence the product. Come to pick up my dry clean they stated a shirt had a stain on it, ¿Stain? my job doesn't require to deal with items that can stain, and I'm sure i didn't spill anything on the shirt, well because i had just purchased this shirt. They gave me the run around for 4 weeks on how they are trying to remove this mysterious stain and they make matters worse by not even caring. They decided it was easier to tell me, come look at it and if you don't see it on the shirt then it's good to go. Well i picked it up upset, there was no refund, no store credit and to top it off, they had made the "stained" side of the shirt thin. They thinned out the shirt with all the scrubbing they did. Of course Hugo Boss will not take it back or exchange it, and the shirt is NOT wearable. There went $250.00 down the drain for the shirt and $25.00 for the dry cleaning of the shirt. What kind of business is this .... read more

Real rating: 3.5 Agree with overall consensus: Very good work. Excellent customer service. Very expensive. read more

I've used many cleaners in the neighborhoods of Los Feliz and Silverlake, and have lived in Silverlake all of my life (approx. 50 years), and I&A is the best, consistent experience I've had with any cleaners in the neighborhood, by far. I've been using them for about 2 years now and take full advantage of their free pick-up/delivery service. Very convenient. Sure you pay a little more per item on average, but you get what you pay for. Excellent and thorough care of your clothes, and extraordinary customer service! What I find a amusing about all of the complaints regarding what they charge, is I'd bet that these same people think nothing of routinely spending $10 on a cup of coffee at Intelligencia or $35 (per person) on coffee and finger foods LA Mill or even $100 on a second-hand pair of jeans. Laughable. It's all about what one's priorities are. YAY for I&A! read more

Service is good and unbeatable price. If you got problems with them, WAS UP THEN B****

I have been a customer of I&A cleaners for 2 years now. I have had zero problems with their services (dry cleaning and alterations). Everyone here is very nice; they even know me by name! Pros: They are open 7 days a week! It's a small family run business with great service. They even offer alterations on the weekend and have been able to make a quick fix for me before. The location is great with plenty of I&A customer parking. Cons: it's pricey for dry cleaning (However, I'm happy with the quality. Plus, rents are rising in the neighborhood and we've lost a lot of local businesses recently so it's understandable.) I highly recommend. read more

Pick up and delivery for heavy stuff. They will wash anything to your specifications. Do rush jobs. Fix holes or zippers. Nice as can be. Honesty? They will tell you if they think it is unlikely to fix something or take a stain out. What more do you want? read more

I've been using these guys for about two months now - and think they're great. 1. Two-hour service, on a Sunday, so that I can leave my packing to the last minute and still have clean clothes for an evening flight 2. Do a great job on suits, shirts and my wife's clothes as well Service with a smile, occasionally comp the odd item and make my life easier! read more

My family and I have been utilizing their dry cleaning services for years! At least 12 years! Amazing customer service, always happy with the results! You get what you pay for, top notch quality 100% read more

The best, fastest, and most accommodating cleaners. They really go the extra mile and have such a quick turnaround with every request. Life long customer. read more

DO NOT GO HERE!! I brought my 300$ graduation dress here and paid 90 dollars for alterations. The zipper seemed weird when they had me try it on after the alterations, and they didn't say anything. Then, I went to put my dress on on graduation day and it became clear that the zipper had gotten caught in the sewing machine and bent, and they never replaced it. I was in tears as I had to be literally cut out of my beautiful dress. I was so angry that I couldn't even go back there to yell at them! Do not EVER have any alterations done here if you care about your clothes. read more

I left a negative review a couple of years back because I thought they were overpriced, but have since changed my opinion. The service here is great, very professional, very helpful, especially with alterations. read more

Crazy (crazy, crazy) expensive, but two nice things: 1. Dude asked me up front if I wanted to know the prices. Glad he did. I ended up only leaving two shirts to be cleaned, but if I'd left all my dry cleaning (~10 items) without knowing the prices it woulda cost upwards of $100 (crazy, crazy, like I said). 2. They put new collar stays in the aforementioned shirts. Nice touch, but not worth a bazillion dollars. 3. They didn't screw anything up, unlike Jasmine Cleaners across the street, who disappeared a very nice sweater of mine. read more

Going in and finding out the best way to take care of my dry cleaning needs. Always looking for a solution to my dry cleaning needs. I can't thank them enough for the efforts to give satisfaction. I wouldn't be surprised if it was guaranteed satisfaction because if there is ever a problem with my dry cleaning I am always told to bring it back and they will redo it. How amazing it that?! read more

If I could give 10 stars I would! They have amazing customer service and are very friendly not to mention the excellent work they do with the dry cleaning! Would totally recommend them to anyone and everyone! Thanks I & A Cleaners for keeping everything top notch. read more

They advertise same day service but cannot deliver. Ruined a pair of pants that i needed slightly taken in. Terrible customer service.

Went in here this morning with a bit of an emergency - needed to basically get a pair of pants dry cleaned within 30 minutes to remove a water stain before heading to the airport. The gentleman who helped me was incredible-- calm, reassuring-- and told me to come back in exactly 30 minutes. And so I did- and he got the job done. I don't need dry cleaning too often but whenever I do, I bring it here, and have always been super pleased with the experience. read more

Never take anything here to be hemmed!!!! They ruined a bridemaids dress I took to be shortened. The bottom was uneven and snagged. I had to take it to another tailor to be fixed and buy new shoes (two inches shorter) so the new tailor would have a bit of fabric to work with. The woman at I&A took $8 off for messing it up. Thanks for only charging me $40 to ruin my $350 dress instead of $48. Much appreciated :/ It's too bad becuase I live so close but I will never take anything here again! read more

I don't have the need for dry cleaning very often and when I do it is always at the last minute with me in "emergency mode". They have always accommodated me and rushed my clothes through right away. I have also had zippers replaced and pants hemmed there. They did a great job at both and at really reasonable prices. read more

I am very pleased with their service, they were able to save my wedding dress after I had been to 2 other well known cleaners in Los Angeles area. I have now changed my cleaner service with them since I work near by. read more

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Yikes, this place is expensive. They do send you coupons in the mail and at least you get what you pay for. Service with a smile and my clothes look great. They're even open on Sundays until 4:00. read more

I wish I could give 2 1/2 stars It would be more accurate I give them 5 stars for service and O stars for price, They are beyond EXPENSIVE!!! $9 dollars for a shirt and $14.50 dollars for a really light weight sweatshirt are you kidding me,! if you need 5-6 things cleaned a week it would be about $300 a month... A DOINGYOING YOING!!!! F that!! to be fair the cleaning quality and the turnaround time is great. I like the people too but I like money more. You can get the same quality at any number of places in the neighborhood for half the price and there is as little cleaners just down the street ( in the Baskin and Robbins parking lot ) that only charges 2.25 per item. to be fair the attention to detail and turnaround time is not as fast but if your just having your work shirts cleaned, like I am, saving $7 per shirt is well worth it. The Moral: go the only if you are desperate for a 2hr to 24hr turnaround read more

Awesome menders. I recently brought my vintage fur coat in here to to mended. It had a pretty large rip in one of the seems. I had taken it to a few others repair places and nobody would even touch it because it was fur AND vintage. Then somebody suggested i try this place and i couldn't be happier. They did an absolutely awesome repair job within about 24 hours, and the also reheeled my favourite cowboy boots while they were at it which they also did a great job of. Total was about $35 which i thought was perfectly fair, especially since they were the only people in town confident enough to take this job on. Will definitely come here again. Maybe next time i'll bring my dry cleaning in here to see what all the fuss is about! read more

They have done a nice job on everything I've brought in. But their best features are the parking lot and friendly service. I'm known to complain about the cost of dry cleaning and laundering shirts in LA, as compared to my experiences in NY. It is certainly more expensive here - but this place brings it to a new, unreasonable level. After moving to Silver Lake in February, from West Hollywood, I've tried a handful a cleaners. Convenience is important and I'm willing to pay a little extra for it. In West Hollywood, I became a regular at Holloway, despite their high prices, because I can work long hours and they were always open when I needed to go. But I cannot come to I&A anymore unless I'm really stuck. They charge $4+ a shirt for laundry and pressing, which is higher than the price list. I was told that's because most of my shirts are fitted and they claim they don't fit on the press (holloway always managed, but whatever)... however, they charge that price for the non-fitted shirts i bring too. The final straw though was when I picked up a suit last week and saw that they charged $25 to dry clean it. $25! That is criminal. Seriously, I would come here if I had something that needed special care, but anyone that relies on a dry cleaner/ laundry for regular work wear needs to find some place with a grip on reality. read more

HOLY S-it this place is expensive. $24.75 for one cheap black suit from 2002? OVER 10 dollars per blazer? Nearly THIRTY DOLLARS FOR A TRENCH? Are you KIDDING ME? I did the same as the person above, walked away, but actually drove away and I knew there was no point in turning around by the time I realized, as the stuff was already in the process. Now, my family owned a dry cleaners. I LOVED spending time there.There is no one who wants a small family owned business to thrive more than me, but seriously, how do they not price themselves out of business? They must be that good? Or did I get the "new in town" prices? read more

Switched to InA Cleaners a couple of years ago, even though they're out of the way for me. They do a tremendous job with cleaning. Best that I've experienced in LA so far. Family owned... very nice and attentive. If you live in Silverlake, try these guys! read more

Simply the best quality. Period. Friendly, same-day service. Of course, all this is at a pretty steep price, like $8.50 for a pair of slacks. If your clothes are average to good quality, someplace else might do fine. For challenging stains, your finest clothes and ties, come to I & A. (They don't press neck ties, btw, like inexperienced cleaners do. It ruins quality ties by harming the silk and leaving a flat, shiny lifeless tie.) Yeah, keep these guys in mind for the best stuff! read more

Anyone in the area of Silver Lake or those willing to travel for THE best dry cleaning service, need not look any further than I&A Cleaners. The price is right when you want to have your nicest clothes beautifully cleaned and cared for. They always do a wonderful job with a smile. In addition to providing a fantastic service, they're also very kind people. A+ in my book and in my closet! Support Small Business! read more

The fact they consistently do same day dry cleaning wins it over for me. Twice now I've had last minute events come up and they've been able to press my suit and clean a shirt in just a few hours. Sure they're a little pricey, but when you're in a pinch it's well worth it. read more

Karina at I&A is simply fantastic. I arrived fifteen minutes past closing time and she stayed open to sew a button for me FREE OF CHARGE! I tried to pay 5 dollars, something, even offered to buy her a juice from the store next door while she worked on it. With a bright smile, she refused any sort of payment, merely asking me to come back for dry cleaning services when I needed them. What excellent customer service! Can't recommend this place enough. read more

I have been coming here for years for two reasons: 1-great job with alternations, dry-cleaning, and laundry; 2-excellent customer service! Armen, Karine, and Alex are very nice and honest people. When I leave my clothes with them I never have to worry about it and can just go on with my day. Thank you, I & A cleaners! read more