I almost can't believe how bad my experience was here... I really really don't like writing bad reviews! But I would like to help to keep others from having the experience I did by writing this, since I would appreciate a warning myself... I moved to the area and was excited to find a place for alterations and dry cleaning within walking distance. I brought 3 things here....
The first was a beautiful dress that was way too big up top (it started off a little big but as I wore it the material stretched and it was pretty extreme), it would completely slide off my shoulders and needed taking it. I showed the lady there and she wasn't quite getting what I asked, was suggesting another way I didn't like as much and that didn't fit as well. So for a little while I kept trying to explain. In the end she said, I would just leave it. I was like, what do you mean, so it is huge and falls off of me? Not really an option. Then she said you should take it to a seamstress... I thought that is what they were?!? I guess not? I had looked up alterations/seamstress online and this is what I found. Anyhow, she also suggested I sew it myself which I don't know how to do which is the reason why I brought it there... Anyway, I thought to myself, ok I know now not to take clothes to be altered here, but I can still leave a few things to be dry cleaned. I left them there confidently thinking nothing much could really go wrong...
One of the dresses I left to be cleaned was a very nice gown. It is one of my most favorite dresses that I have ever owned and also has sentimental value because I wore it for an album photo shoot with my band and an important show. It was $160 so not too expensive but certainly one of the nicer things I own. It looked clean enough at first glance. When I got home I unwrapped it and saw they had safety pinned it to the hanger on both sides. I removed the pins and there were large noticeable holes in their place! I was sooo upset! I called them and she said something about how they don't put the pins in the clothes the people at the factor do but to bring it back. I brought it in to her and showed her the holes and she just kept going on and on about how they pin all their dresses and it is never a problem and if I didn't want a pin in it I should have said something when I dropped it off, that their customers tell them if they don't want pins... I was like "I brought this to be dry cleaned- not even altered, I didn't have any reason to believe that you would be using pins and therefore to say anything about it!" She also just kept saying we always use pins let me show you the other dresses with pins. I was like "I don't care if you always use pins. I'm not a fabric expert, but you guys are supposed to be, and that's why I brought my clothes here. If you see that the material is delicate and can't handle pins then why would you put pins in it?" She just went on about how they used the pins so the dress would lay better on the hanger and not get wrinkled. I was beside myself. I would rather my dress be wrinkled then have holes in it!! (Btw, this dress was was purchased a year ago and isn't available to repurchase anymore- I checked).
The other dress I bought was more casual and not special to me in the same way. One reason I brought it was because of some light marks in the front and I was too lazy to try and use Shout to get it out myself. The marks were still there. I showed her and she said oh, we tried multiple times (clearly this was just a line she made up on the spot because when I had additional picked the dresses up she said everything went fine). She kept going on that they don't get marks out of white things etc etc. I said... well then what did I pay for? And she said, all the customers pay they all do, and literally started to pick up another white piece of clothing to show me.. I don't know- maybe that it had a spot she wouldn't remove? I was beside myself. I just left. I will never ever go there again.
The fact that they don't actually alter is fine although misleading, the fact that they didn't get the marks out of my dress is upsetting because I paid for it for no reason and perhaps the stain is now actually set, but what is really upsetting is making 4 holes (from two safety pins) in a beautiful dress that is my favorite, when there was no reason to put pins in it at all in the first place! :/ Needless to say, I would definitely not recommend bringing anything you care about here! read more
