Been going here for 15 yrs. I respect Dr Lochners skill with the craft. His years of experience and professionalism show on every visit. Efficient and thorough. The results are always spot on. JG read more

Dr .lochner, very professional thorough examination and very knowledgeable he is also considerate of what you want. His staff is amazing also very professional, treats you with high regard and knowledgeable. You'll have as great of an experience as I had. read more

Dr. Conrad is very nice and very informative i appreciate all the answers he always has for me and my health issues. The front deck is always sweet when i walk in and it's always quick and easy checking in and out! read more

After 30 plus years my old optometrist retired and I began my search for a new optometrist. Well scratch Lochner off the list. As an optometrist he is decent and fairly professional. But his front staff is absolutely atrocious. After my initial visit I placed an order for contacts, which yes are always higher at the optometrist versus Costco or Sam's Club, but gosh 3X higher per box is a bit ridiculous. So the wait began after two weeks of not hearing anything I called and inquired and the office staff, after a long hold time, answered and said they were there but never one ever bothered to call me. The staff here is horrible and unprofessional. I will never return. read more

Having recently moved to this area. I was looking for a place for my family's eye care. This one was close to where we've moved to, so I figured I'd stop in and see if it would be a good fit for us. I walked through the door and rather than being welcomed with a hello or something similar I was greeted with "Do you have a mask?" I'd have to question the health care advice of any health care professional that finds it necessary for me to wear a bandanna on my face before he can say hello to me. Definitely not a good fit for us. I'll leave these paranoid folks alone and take our business elsewhere. read more

My husband and I have been coming to Dr. Lochner for 20 years plus. He is very professional, caring, and completely educates his patients with regard to their eye care status. We implicitly trust him and his staff with our eye care. read more

front office staff are rude & give nasty attitude every time I went there for an appointment. it took 6 months for the eyeglasses to be ready for pick up. Sadly my whole family will no longer use this optometrist even if Dr. Lochner is a nice doctor. You need to change your front office staff if you want to keep your customers read more

My family and I just moved to the area and my two sons needed their first eye exams. Everyone in the office were helpful and nice. When it came time to pick out frames, they were knowledgeable and helpful with making our choices. read more

Needed an appointment the day of went in they took care of me. I didn't have insurance and was still priced fairly and got a set of contacts that day as well as my prescription. read more

First time here.It was time to get my peepers checked. Made my appointment and they even gave me a courtesy call to remind me of my appointment the day before. Easy to find and plenty of parking, Staff was polite, knowledgeable and bubbly. Would have given them another star however their selection in eye wear lacks, so I will be going elsewhere for my eyeglasses. However I will be coming back here for all my future eye check ups. read more

Conrad Lochner, OD - Eye exam time! - Optometrists Near Me - Henderson, Nevada

My entire life I always thought I had something wrong with my vision. I hated reading, couldn't focus on any fine writing or print, & when I was doing something such as threading a needle, I would have to shut my left eye to see. I have gone to a few Optometrists over the years and they all told me "You have 20/20 & your vision is perfect " So I thought this is how people must see things. It wasn't until I luckily met Dr. Lochner that I realized what I've been missing. Dr. Lochner was able to pinpoint that although I may have 20/20 vision I am extremely far-sighted & required bifocal glasses. It's like the Aladdin's "A Whole New World" is playing on repeat every time I put these glasses on. It's INSANE how much of a difference this makes my day to day life. - I enjoy reading - NO MORE SQUINTING TO SEE THINGS - I look a lot more intelligent - This gets me brownie points with the Mrs. - I can sit & do computer work with no fatigue - I can see far, mid-range, & near with these cool bi-focals - Did I mention I look a lot more intelligent ? The team at Dr. Lochner's office is above all. They are kind, friendly, quirky, & they really take away the "Dr office feel" to make it seem like when you're there, you're with family & friends. THANK YOU, THANK YOU, THANK YOU for EVERYTHING ! Sincerely, Intelligent Ryan read more

Probably one of the nicest offices I've ever been to! Went in because I saw the great Yelp reviews (post pandemic) with my 7 month old baby who of course started getting fussy as soon as I checked in. The entire staff is super patient and even held my baby while I was taking my eye exams which was totally unexpected! The office staff was incredibly professional and just couldn't have been any nicer since the moment I walked in. Mr. Lochner was incredibly kind and very patiently answered and addressed all of my questions and concerns about eye products I was currently using and an old and false diagnosis from a previous eye doctor! Very intelligent guy- he has been doing this for awhile! You won't regret picking this office! read more

This office and everyone who works there is AMAZING! From the minute you walk in to the minute you walk out, they make you feel like family. I've been going to see Dr Lochner for almost 5 years now and i will never go anywhere else. Vicki and Lexi are two of the nicest people I've ever met. You will not be disappointed with Dr Lochner, his staff or the office! read more

I have been going here for over 15 years. I really like Dr. Lochner, but his staff has gotten progressively worse over the years. Several examples, but I'll stick to this one. Anyway, I ordered contact lenses on 1-13-2023. The girl with the buzz cut screwed up my glaucoma test and had to do it twice. She told me "I didn't know you were wearing contacts", despite me having been a customer there for so long. Anyway, after two weeks of silence, I called to check if they were in. The girl could not even verify I was a client and had to ask me my name 3 times, putting me on hold each time, before finally telling me they were not in yet. It sounded like they forgot to order them. So I called again on the 7th or 8th of February and was told they would have to call me back. Silence. Yesterday, the 15th, I called and left a message on the phone. No one called back. Today I went into the office and got a refund, as they still had no idea when or if my lenses were coming in. I took my RX to another eye doctor and was told the lenses would be in within a week. The staff at the new doctor's office was professionally dressed and spoke professionally like they work in an optometrist's office, and they are now my new eye doctor. Giving two stars because I like Dr Lochner. If I had to rate based only on him, I would give 5. The staff never smiles, or laughs amongst themselves, and just seem miserable. read more

I have been going to this office for years. I love it here! Dr. Lochner is extremely personable and knowledgeable in his field. Vicki treats me like family and I am called immediately when my glasses/contacts are ready. I will never look elsewhere as long as this office is open. Thank you for being easily accessible, flexible hours, conveniently located, and they have plenty of parking and cleanliness is top notch as well. Highly recommend! read more

Update to review. Doctor called me and not only apologized for the comments that were made and customer service failure but helped me in being able to wear my new glasses. He was fantastic and really went out of his way to make things right. He even found my glasses case! I'm wearing my glasses now and couldn't be happier. Still need to swing by and pick up my case but will take care of that soon. read more

The front desk staff always brightens my day when I come here! I first came for a military eye appointment and now I come for personal appointments.. I'm huge on customer service and Dr. Lochner and his staff always deliver! Thanks ladies! read more

I have been going here for many years, I was told my glasses would be in 7-10 days. Well...it has been a month now and have not heard anything about them. The least I could get would be a phone call telling me what's going on. We called the other day and got nothing except they may perhaps be in on Thursday, it's Monday and not a peep! I really like Dr. Lochner, perhaps he should find a better lab for his glasses and maybe let his customers know what's going on. read more

They are great and work with. The front desks ladies are awesome! Love this place. Came back and they still remembered me. Waits are always short. The doctor and very nice as well, and answers all your questions. read more

Conrad Lochner, OD - Optometrists Near Me - Henderson, Nevada

Had (2) visits at this office since I was a new patient and contacts require some tweeking. Love, love, love the weekend staff (Syd & Alexis) they're absolutely fantastic. Dr. is super as well. Thanks for taking care of me and my optical needs - you all are GREAT !!!!!!!!!!!!!! read more

The front desk customer service here is seriously lacking. There are two women. One is a short woman who is running around doing all of the work. While the other doesn't leave her chair and tells the short one how wrong she is, while the customer is waiting to be checked out/in. That was my first impression. The exam and ordering went well. I was told my contacts would be there in a week. But It took a month. I was going to have my husband pick up my contacts on his way home. He would be paying with my card, had a copy of my receipt, and I called to make sure he could pick them up. Good thing I called because I was told no. On the new patient form I filled out, I had not put his name down as an approved contact. I understand HIPPA but come on! He can go to any pharmacy and pick up a prescription for me but he can not come in to get my contacts?! If I hadn't already paid for half of my contacts I wouldn't have went and picked them up. I would have used my prescription and ordered elsewhere. Save your time and the hassle just go somewhere else. read more

I went to this location for the last two years. 1st year I was not impressed and decided I would try some place else. I did use another insurance provider for exam and prescription they did not have any frames that I liked so I returned to this provider to fill my eye glass prescription I found a new professional dedicated staff at this provider (new to me) the lady that helped me was fantastic. I highly recommend this provider. New January 2019. I returned to this provider for my annual eye exam that went well. It seems that the dedicated staff is gone although physical present. I have been waiting more than a week for them to get back to me concerning the availability of a frame I even stopped by to inquire they asked me to write my name and number down on a piece of paper and they would get back to me. I was told it's snowing back east so that haven't been able to contact anyone at the company. I think maybe they don't want my business that's OK there are plenty of optometrists in Henderson. Not a provider I would recommended. read more

The short woman at the front was not professional nor friendly; she called me "mama" when I asked to look at the glasses. The other woman, with the grey short hair, was not friendly neither; she was just concerned about me filling out my name on a postcard to be reminded of "next year's visit."???? Wow. The short woman would not give me a copy of my VSP insurance paper when I asked for it (she had the paper right before her) and what it covered!!!! It is no secret. She acted like I had never been to an optometrist before. She scribbled a few prices on a blue sticky and gave it to me. The eye exam was done by the short woman, most of it. The eye doctor acted like he could hardly wait till the exam was over. I asked for a picture of the eye and he said "we do not do them here." Oh. The exam was so mediocre and told me nothing. I have issues with my eyes and I find this hard to believe. The short woman took my glasses, I was wearing, somewhere and when she came back, she stated she had cleaned them??? Now, they feel like they do not fit on my face correctly!!!!!! What a waste of my time. Person who recommended Lochner is very nice but a senior citizen so I am sure he has not been to him in a gazillion years. Thank God there are hundreds of optometrists here. read more

Switching to this office has been an amazing experience. The staff are incredibly friendly and helpful, and Dr. Lochner is clearly very experienced and great at what he does. Thanks again! read more

Customer service is beyond awful. Conrad Lochner treated me like complete garbage after driving 1 hour for an appointment that they made with me and when I get there, they had nothing down for my appointment. Don't waste your time. read more

Conrad Lochner, OD - Optometrists Near Me - Henderson, Nevada

Don't go here if you value good customer service!! My 1st appointment was 2/11/17 got my final correct pair of glasses 4/1517. It took 8 total visits 2 pair of frames and 5 different sets of lenses before my glasses were correct. Dr. Lochner is verbally abusive to his staff and to me. Vicky the tech is a pathological liar. STAY AWAY!! read more

Great people and employees, I didn't have any problems with customer service, but I can't give a good review because my glasses still haven't been delivered to them, and it's been 2 and a half weeks. They said that my glasses shouldn't take more than a week, and yet they have. I called today and they're still "in process" at the lab - not even delivered yet! Good people, but if you want glasses in a timely manner then stay away! read more

Dr Lochner was so professional & kind. Loved the ladies in the front. Vicki was exceptionally helpful and thorough and assisted in picking out the perfect lenses for us!!! read more

I've been coming here for three years. I have referred several family members to this place of business. Everytime I come here. My appointment is full of laugher. The office staff are so funny and welcoming. Mr. Lochner is always so professional and amazing. As long as this business is open. I'm coming here. Always such a fun pleasant visit. read more

Dr. Conrad and his staff are absolutely amazing. I have struggled for years trying to find a good and reputable doctor. Not only is he a phenomenal doctor, but he spends a lot of time with each patient in understanding them and figuring out what is the best for their specific situation. Dr. Conrad and his staff are also very persistent, friendly, and always follows up with all their patients in a timely manner. My work schedule is extremely tight and I am very limited on when I can see a doctor. Anytime I call, they have always accommodated me and try their hardest to work around my schedule. Any questions I have they always give me answers and if they can't then they find out immediately. Everyone in that office should be recognized for their hard work, dedication, and incredible customer service. I will never go to another doctor again. Over my years of medical problems and going to a million doctors, I lost all hope in doctors. But dr. Conrad and his staff gave me hope again and made me realize that there are actually still great doctors out there. It is hard to find a doctor like Dr. Conrad. In addition to that, I have never waited more than 10 minutes in the waiting room. He is quick, efficient, and gets the job done properly. I hope everyone else reads this and makes the right decision to go to their office and see for themselves. You will not regret it. Thank you everyone working in that office for all of your hard work. You all are truly amazing. Sincerely Tara clark read more

Its unfortunate to read such negative comments on Yelp! I've been going to Dr Lochner's practice for many years and he has always been friendly and professional. I have also seen Dr. T who is also very thorough and professional. Both doctors are wonderful. Staff has changed through the years, but every time I go they are always attentive and smiling. I recommend them highly. I wear both contacts and eye glasses and my orders always come in on time. Well trained staff and very clean office. Brand name glasses to choose from. read more

Don't waste your time with this group. Office manager was very unprofessional. I have vision insurance and she insisted on taking my medical insurance information in case my vision insurance "doesn't pay". I told her I didn't want my sensitive medical information passed around with all the data breaches going on. Her attitude was just "oh well"...you can go somewhere else then. Avoid. Avoid. Avoid. read more

This office has questionable business practices. They tell a client one thing then do another. Say costs are covered by insurance and sell you more products then asked for and tell the customer not to worry everything is covered by insurance and lie. Went to pick up glasses and there was a huge bill, then the office says either pay or you can't have your glasses. That is very bad and sneaky business, be aware of these schemes. Dr Lochner needs to watch his staff as he is a good doctor. read more

Loved the front desk ladies! Had me laughing and helped me pick out some great glasses. I was in and out of there no hassle no problems! Bringing my husband and 2 kids in next! Great office! read more

Recently visited Dr Lochner office for my annual exam. His staff was very professional and well prepared. My appointment started ahead of time. I was extremely pleased by my whole experience. Dr Lochner is down to earth. He gave me some tips on other matters besides my vision. Thanks to the staff for making things fun! read more

This review is about the Nellis AFB office. I made an appointment with Dr. Conrad Lochner one year and I felt rushed and didn't feel that he really wanted to be there. He wasn't very forthcoming with his opinions. He should stay in the Henderson office. Perhaps that's why he doesn't have the Nellis office in Yelp. This year I made an appointment with Dr. Vorapas Thunyaluku. She was great. Open and very kind, answered my questions. The office personnel: Shay she needs a customer service refresher. She cuts me off when I am speaking; she was socializing with other employees when customers were present. I didn't hear here say 'please' and 'thank you' once. The other ladies were very kind and lovely to deal with - Thank you Stacey & Sadie. read more

I cant say enough good things about Dr. Lochner!! After seeing two different doctors for my daughters eye I reach out to him. He not only saw her after hours he also diagnosed her right away, and got her into see a specialist immediately!! He was very straight forward, and caring. read more

I just have to share my excellent experience at Dr. Lochner's on Friday. I have been living for the last few months very near sighted because of cataract surgery through a different institution. I was very frustrated because I couldn't see very well. After Friday's visit I can see again. Thank you Dr. Lochner for taking the time to really listen and figure out the contact lens that was best for me. I am able to see and recommend you highly! read more

The office and staff at Nellis AFB are great. Yes, it's just an eye clinic but there is something about the staff that makes you feel comfortable being there. Most clinics, you walk in, have your eyes checked, pay and leave. Yes at this office thoes same things took place but the staff, especially Shae made me feel like I was more than just a patient. She was funny, kind and was extremely knowledgeable when it came to answering any questions I had. I'll most definitely be back and will recommend this clinic to anyone seeking optometry care. Thanks again for being so awesome. :-) :-) read more

Receptionist by the name of "cici" called me a liar and literally lied to my face about what she said in an earlier conversation. Very unprofessional In March 2014 I went to this office for my yearly eye exam. I was given a trial pair of air optic lenses with a -4.75 and -5.00 prescription. After a recheck the doctor changed both my eyes to a -5.00. I was NOT given a correct pair of trials this day. A week later when I picked up my new glasses I asked for a correct trial for the -5.00 prescription and was given on. From this day until the middle of May I wore my glasses the majority of the time and only wore contacts maybe once or twice a week. At the end of May I started to wear my contacts full time when they began to hurt my eyes. I went into the office in the last week of May to see what my options were for a new pair or brand of contacts. At that time the front desk lady named Cici informed me that trial lenses are sometimes made over a year ago so they could have just been a bad pair, or that it may have gotten something on my lenses. She said it was unlikely I'd have a problem with a lens I had been wearing for over a year. So going off her word I purchased a $55 box of contacts to receive them the following Tuesday and find out they still hurt my eyes. It is also important to note that Cici had a very impatient and condescending tone the entire time she spoke with me. On that Thursday I made an appointment to see the doctor for Friday May 30th. It was at this time that I saw the doctor and he prescribed me an allergy drop and asked me to come back in a week for a recheck. I was checked out by a younger girl and paid $74 for an office visit. At that time I asked if I would also have to pay another $74 the following week for this same issue and she said "yes, probably." This made me very unhappy because I have gone to many eye doctors and never been charged for a 1 week recheck. This morning 6/05/14 I was called by Cici to confirm my appointment for tomorrow 06/06/14. At that time I asked again if I would have to pay $74 for this same issue. Her exact response was "yes you will because your insurance does not cover an office visit." Which, again upset me because I am seeing him as a continuation of my last appointment. Following this phone call I expressed myself on my private Facebook account. At 5pm I got a phone call from Cici stating that the dr was aware of my Facebook post and that the information I provided to Facebook was false. She said that when she called me that morning she in fact did NOT say I would have to pay, but that it was at the doctors discretion. When I tried to disagree with her, because that is absolutely NOT what she said, she would talk over the top of me and not let me get a word out. She said that I was lying and that "I didn't know for sure he was going to charge me" even though she confirmed in the AM that I would be charged. I did get angry on this phone call and raised my voice, but I was very upset I was being called a liar. I know what I was told. It is absolutely unprofessional for a business to call and confront someone about something posted on social media and furthermore to call that person a liar. If this was an issue that the doctor wanted to have fixed his staff should not have called me a liar because it has only further complicated the issue. I don't appreciate the way I was treated by Dr. Lochner's staff at all. I hope that by filing this complaint I will prevent anyone else in the future being treated so disrespectfully by a place that's supposed to be a caring and trusting environment. read more