DO NOT GO HERE! 0 stars. This was the worse nail appointment I've ever had. This place should be reported to state board. I had scheduled an appointment to have my Gel X nails removed and a gel manicure done. As soon as I walked in for my appointment the receptionist also took a walk in that was demanding she was helped right then and there. The FIRST nail tech seemed very frazzled and had to ask what to do. After being instructed, she started my soak off and took the other client, leaving me to sit and soak in acetone for over 30 minutes! Not to mention, she took the pack of sterile tools from me to the next client, EW! After soaking for the 30-40 minutes they had the receptionist come scrape off the softened gel. She obviously had no idea what she was doing and didn't fully remove all the gel X nails off. My fingers were tore up by the acetone and I should have taken this as a sign and left but I didn't. Finally another nail tech (who seemed like the manager) finishes with her client and comes to take over. She's is visibly upset with the job the receptionist did and had to use the Efile to remove the rest of the gel x off my nail as there was still a lot left on and under my nail. The efile bits did not look clean and she kept putting the used ones back in the case. When she finally starts to apply my gel mani she tells me that my nail was weak from having to file of the gel so she would have to use a special base coat to add strength back. When we got to the nail color coat, she said i had a line in my nail from my previous manicurist back home damaging my nail and we would have to change the color to cover it. At this point I've been there for 1.5 hrs so I said fine. The color she brings is much thicker and she struggles to apply it evenly, dipping back into the pot over and over again. she finally finished putting on the last top coat and I have a total of 7 coats of gel polish on my nails. She proceeded to FILE my top coat and start to shape my nail again because of how lumpy she did them. The top coat is meant to seal in the polish and if you file it, your nails are going to chip.... Gel or not. At this time I had been in the chair for 2 hours. for a simple soak of and gel manicure! What? When I brought up how bumpy they were, she once again blamed my previous manicurist for damaging my nails. I had only had my gel X set for 2.5 weeks so the grow out wasn't crazy and even if I had a file line in my nail from the gel x, it wouldn't make my whole nail lumpy... After telling her that I know better because I went to school for cosmetology, she rushed to check me out. she didn't charge me for the soak off, just the gel manicure. I left with polish on my fingers and flooded in my cuticles and with my skin raw and dried out from the long soak in acetone. Just save yourself the headache. Now I have to find another nail salon, pay a second time, and waste more time just to fix this. read more

Cleo Spa & Salon - The worst nail - Day Spas Near Me - New York, New York

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Soy de Los Ángeles, California, y después de un largo vuelo tuvimos que recibir un masaje y un tratamiento de spa. Hicimos un masaje completo de una hora y un tratamiento facial de una hora y nos sentimos como personas nuevas. Alicia (hizo el masaje) ZULEYCA (hizo el facial) ambos hicieron un trabajo increíble y los recomendaríamos encarecidamente a cualquiera que necesite un poco de relajación de calidad! read more

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The whole salon is so clean and well-decorated! All the staff are so friendly and accommodating. This is a regular manicure using a color and a shimmery topper, and its lasting really well. read more

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I had a very disappointing experience during my recent visit. While getting my nails done, I received a brief phone call from my son, who is in college. It is rare that he calls me while I am out, so I answered. I was intentionally speaking in a low voice and keeping the conversation as discreet as possible. I am respectful of public spaces, and I would never intentionally disturb others. At that moment in the nail salon, there were three customers, including myself, and three employees. After a few minutes on the phone, the woman doing my nails told me I had to stop speaking because the customer next to me (who was sitting 2 chairs away) was "bothered". For context, the customer who complained was an older white woman, and I am Mexican. I was immediately taken aback and confused because: 1. I knew I was not speaking loudly, and 2. Moments earlier, that same customer had been openly and loudly having a conversation with the third customer who was next to her. Despite knowing I had done nothing wrong, I politely apologized and said I was not speaking loudly. The lady proceeded to roll her eyes and, with attitude, said, "This generation". Then she threatened to never come back to this salon because of this. What made this especially uncomfortable is that I was speaking Spanish on the phone with my son. The issue that the woman had was not because of the volume at which I was speaking, but rather the fact that I was speaking in Spanish. It felt discriminatory and rooted in bias. All of the staff members at this nail salon are Hispanic and speak Spanish themselves. Yet, instead of supporting me as a respectful customer, they told me to stop speaking entirely. To make matters worse, when one of the employees assisting the third customer spoke English, the customer appeared irritated by her accent and made faces whenever the employee spoke. Watching the staff lower their heads instead of addressing the disrespect was disheartening. No one should feel uncomfortable speaking their native language in a public setting. I hope management reflects on how situations like this are handled and works toward creating a more inclusive and respectful environment for everyone. read more

In the past, when a different woman was working at the desk, she understood what customers wanted and helped to foster a very relaxing experience. It was quiet and peaceful and felt more upscale. Which helps, considering a dazzle manicure and pedicure will set you back at or close to $100 if you pay in cash for the entire thing ( including tip), which is obviously a lot more than other places. Other nail salons do just as good of a job technically but when you pay extra you might expect an extra level of service. Tonight they sadly failed to deliver ( but still charged more than most other nearby salons and want cash). Sadly, the new woman working there ( tonight) doesn't have the understanding that the usual woman does and it downgraded the experience and made it not worth it. Instead of feeling pampered and like it was a splurge that was worth it, I left unhappy and stressed out and regretted paying for what I received. She turned off the music before every customer left and loudly insisted on payment before the service was completed instead of either giving the option ( like usual) to pay before or after the color. Personally, I prefer to tip at the end of the service and not interrupt my relaxation nor deal with cash transactions twice in less than an hour, which strikes me as unnecessary. I don't tip before it's done so I can determine how much to give and expect to be and should be dry ( especially with dazzle) enough to use my hands when it's time to leave. I repeatedly explained this. She insisted on taking the payment first which honestly ruined the relaxing and mindful experience I was having and she disregarded my repeated preference to only think about and deal with the money aspect of this one time instead of twice ( and not be interrupted from my relaxation). She told me it was to protect my nails and had an overall unpleasant demeanor and it was not pampering or upscale at all or consistent with the price of the service. Had she smiled and been pleasant and been more customer experience focused and had training in luxury experiences than this price would reflect the quality of the vibe and level of care. Instead, for the first time that I have been to Cleo, the staff was talking to each other in another language often and while working (rude and not relaxing or pampering )which is usually not the case here and the small things like turning off the music (and refusing to turn it back on when asked nicely and she agreed to ) was strange. She either needs to be replaced by someone with people skills or she needs to be trained more thoroughly since she lacks the level of customer experience reflective of the high prices that Cleo charges. Being treated better and able to leave feeling like the experience was curated for a much nicer feeling than salons that charge a third or half of the price is why people come to this place and spend extra. Plus the peace and quiet during the service. Sadly she will lose customers if she doesn't learn how to match expectations to the quality and price point here. If there are signs stating no cell phones the staff should also adhere to a quiet policy too. Someone chit chatting while working and in another language is rude, and again, it doesn't normally come with higher prices such as the ones here. It degrades the experience. I'm giving one star for the price and experience today. Normally it is a three to four depending on who does the nails because it's honestly been good at times and others didn't last the week ( when using dazzle too). read more

I used to really like coming here but it seems to be under new management at the front desk and the vibe feels off now. She is very intense and seems to be micromanaging the workers. More stressful, not as relaxing environment. I originally liked the salon because of the large layout, but for the price of mani/ pedi I feel I should feel more pampered. You get a 10 second hand massage after manicure. read more

Always polite. Great selection of no chip long lasting polish without uv light. Pleasant staff read more

Manicures and pedicures are top notch at Cleo Spa & Salon. Located on Third Avenue and 21st Street, the spa is spacious with the front area devoted to nails and seating with a leather couch, water on tap and sunflowers. Along with nail care there are facials, waxing etc. There was a time when prices were comfortable with specials for manipedis that are sadly unheard of now. Even the loyalty points have been discontinued. Despite all this I have been a loyal customer for a few decades stemming from their first location. While it is pricey the quality and cleanliness are superb. I have seen a lot of the nail ladies over the years and liked Luisa and Aida both sadly gone now. Now I have Mica who is superb and I pray that she will stay as she has been here for quite a long time. Two clean restrooms are also here and massages are quite popular. Minjee and Irene are the staff here. Minjee always has a smile and is courteous and friendly. read more

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I came here on Friday night to get a gel mani, regular pedi, and eyebrow wax. Maria was wonderful!!!! They finished 5 min after closing and I didn't feel rushed. Service was wonderful. I love the colors they have. They definitely have more colors than other salons in the area. I have the nicest sparkly pink accent nail that is so subtle - it's a color I've never seen before! The salon is so clean with every one following covid protocols. The gel mani and regular pedi were perfect and are lasting. I was super impressed with the eyebrow wax. It was just cleaning but it's SO clean. Zero baby hairs left!! Thanks Maria! Highly recommended! It was full when I went on Friday night so it looks like it's popular. Tip is accepted in cash and they have an ATM :) read more

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Paid $85 for a powder gel mani and two of my cuticles had scabs and then 5 days later it chipped. Anywhere else would be cheaper and probably better. read more

Cleo Spa & Salon - Day Spas Near Me - New York, New York

First time going here because I received a gift card for a mani pedi. It was $61..... I think that's crazy for just a regular mani pedi. They were very clean with COVID... did temperature checks and made you fill out a form. And they sprayed and cleaned the chairs after each person got up. The person who did my nails was very nice but I went home and my nail chipped after two hours and you could see on a few of my nails where the second coat layered and didn't fully cover the nail (see picture). I went back the next morning for the chipped nail on my pointer finger and they fixed it no problem. Later that night, half my thumb chipped off. For a manicure as expensive as it was, I expect it to last at least a few days... my nails last longer than this when I paint them myself. read more

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Snotty staff and high prices are the trade-off for faux luxury in the way of too bright, obnoxious lighting and fake leather chairs. A plain mani is a whopping $25 and those long lasting polishes you'd like to try? Depending on the brand you choose (and of course there's no explanation on why one is more expensive than another), get ready to fork over an extra $5 or even an unbelievable $7 for polish. How suckeresque. With so many other nail places around that don't try to rip you off, why go here? read more

A friend recommended I come here after she stopped one by night after grad school at 9:30pm and they were so kind to her and did a great manicure. I did a walk in on Saturday for a pedicure. The staff was super nice and told me it would just be a few minutes and to have a seat. The space is actually spotless. I personally will always pay more money in NYC for a clean nail salon because the amount of things I witnessed for $8 less is atrocious. All tools are put through autoclave, disposable files and buffers, plastic lining in the tubs, you get the vibe. This was also a pedicure that you felt like you were actually relaxing through. So many times you feel rushed and shoved so close to people but this was a true relax experience. They did an excellent job on the pedicure as well. Is this a quick and cheap corner nail salon? no but it is a beautiful, clean, and relaxing place to go which I think is worth the extra few dollars! Will 100% be returning! read more

I thought I found the ideal place was I ever wrong. Made an appointment 2 weeks ago for 3. I called earlier to see if I could come earlier she said my technician was busy no problem. I show up a few minutes before 3 they say mani pedi I said yes they said pick the color. My technician was just starting a pedicure for another person. The client sitting in her chair said I didn't have an appointment but I only waited for 5 minutes. I then got up walked out. I did call the owner and told her when I never make an appointment unless I can keep it and it should be the same for the business. Oh well on to the next salon. read more

After 12 years living in NYC this is by far the worst nail experience. I asked technician to select the SNS powder to match my toes and ..... pictures speak louder than words. When I voiced my concern about the nail color she told me I'm not done yet. Then blamed manager for choosing wrong color ( even if so technician is not blind and could see it's a wrong color). Process took 3 hrs just FYI. You can also see how dirty the nails are after appointment as I took a photo at front desk checkout. All this experience costs you $96 without tips. Basically if you hate someone just give them a gift certificate to Cleo and you can be sure that their day will be ruined. read more

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Although the salon is very nice it is VERY expensive and you do not get what you pay for. I asked for coffin shaped tips which Ive been getting for years. The nail technician just plainly didn't know what she was doing. Had to have someone come over and help. Shape and length all wrong different sizes. Cut my finger twice with the nail file and it actually really hurts. Felt badly but for $100 tips I was so so so unimpressed and disappointed. read more

Cleo Spa & Salon - Day Spas Near Me - New York, New York

Besides doing a great job with my nails every time, Minji at the front desk who greets customers goes above and beyond. I walked in very close to closing time after having a rough day of work being very pregnant with a toddler and they told me they couldn't take me as they were closing. She saw my face drop with stress as I had something important in the morning I needed to look professional for. She came back and made an exception and asked me how I was doing. Kindness goes a long way and I will recommend them to everyone as a result of her exceptional customer service. read more

I just visited Cleo for the first time and LOVED it. Definitely going back. Super clean and luxurious atmosphere and everyone working there was really friendly. I've been looking for a good nail salon in manhattan for a long time and I think I just found my new go-to spot. I went to Mayra and she did an amazing job on my ombré read more

Cleo Spa & Salon - Ombré SNS nails - Day Spas Near Me - New York, New York

Wonderful and personable service. Loved the outcome and lovely ladies that took care of us. Easily the BEST salon I've ever been to. 5 STARS!! read more

Best manicure I've ever had! Miryan took such great care in making sure everything was perfect. The space is extremely clean and inviting. I'll definitely be coming back! read more

Cleo Spa & Salon - Day Spas Near Me - New York, New York

It's pricey but the quality is top notch. The polishes last longer and it's an overall pleasant experience. Nice staff. Just a bit lore expensive than others, read more

I spent $55 for an SNS dip manicure on Wednesday 2/12. Not even a week later, all the edges are peeling up and some are chipping. Not only that, but the nail technician spent 5 minutes per nail filing it all the way down after only two layers of dip, leaving it a completely different color than i thought it would be. Some of the cheaper places are quick and in and out but I felt like they would never let me leave, for the exact same manicure that barely lasted. Plus it was about 20 degrees outside and they left the door open. You can see in the attached image the lighter edges of the nails are lifting and everything is getting stuck it in. Disappointed, but it's very clean and nice. read more

Cleo Spa & Salon - Nails lifting after less than a week - Day Spas Near Me - New York, New York

Pretty terrible, only giving these 2 stars bc the technician was nice. Came for coffin shaped nails, left with almond because the tech cut them too short and didn't want to remove them and start over. They look real janky and two of the nails are crooked. My cuticles were all cut up too.. read more

Cleo Spa & Salon - Pic after 2 days - Day Spas Near Me - New York, New York

I live across the street from this salon. I have read the other reviews. I have never had a bad experience but I have never done gel, acrylics, etc..., here so I can't comment about that service. I find their prices high for nail services, for me, but I will occasionally indulge because their pedicures are really high-end (when you want that). I also understand that their address and size must command a lot of rent. Gramercy Park is one of the most expensive neighborhoods in NYC. However, I am writing about my experience with KAY yesterday. I have completely neglected myself during the pandemic and I felt my face was really unhealthy. I began researching medi-spas in Manhattan and Groupons and I noticed that CLEO seemed to have added skin care as a service. I walked in and saw that a 60 minute facial was $110. That was less than most places. I put off my decision and yesterday, the day before Mother's Day, I decided I would just do it. OMG. KAY is a hidden gem. She gave 110% of herself on that facial. My skin was transformed. Now, if you take care of yourself, you might not have the same result, but who cares? She lifted the old dead skin of of my face, massaged my neck, head, and shoulders, and kicked my butt (in a nice way). She was so good, that I asked for a back facial. I argued about the price ($75), but I went for it. OMG. She scrubbed and extracted any crap from my back while massaging my arms and shoulders. When you spend more money that you want to, but you feel it was worth every penney, it is not a typical experience (in Manhattan). Everything here is so expensive and you will often be disappointed by the result. I am very happy to report that I left that salon very happy and feeling that I got a lot of value for my money. THANK YOU KAY! read more

After being turned away from two salons with long waits during the lunch rush hour I finally found Spa Cleo. Pretty and clean with friendly staff, I was relieved at their availability though a bit dubious of the pricing. Though I'm not used to paying more than $8 for my regular nail attentions, Cleo was twice the price. In either case, I was out of options so I thought perhaps I get some extra massage or scrubbing. No such luck, though I did get good results. Their methods are a bit different as well, using new manicure supply packs each time, foaming hand sanitizer and plastic hand lotion gloves. All of this would rank a 3 star rating but throw in the great hours (open till midnight) and incredible polish and magazine selection and yes, I'm a fan -- if my woohoo salons are unavailable. read more

Cleo Spa & Salon - Day Spas Near Me - New York, New York

Oh, heck no. This place has some serious balls charging $56 for a regular manicure and regular pedicure. The face I made when I was handed my receipt must have been picture worthy. So, I came here because a friend of mine suggested it, not because it was a great place but because it was in the vicinity of where we were. I walked in to meet her a little late and she was in the pedicure chair and not one employee said hello when I walked in, asked what I came in for, not a word. It was awkward, I almost thought about asking whether I should leave or if I came at a bad time. Finally someone realized I was the second person meeting my friend and they told me to pick a color. They had a decent selection of colors, but they didn't ask whether I wanted a gel or regular manicure, they actually didn't ask me what I wanted at all. Anyways, I sat in a pedicure chair and they lined the tub with plastic wrap, the best thing the place did all day and the only good thing the salon did. My pedicure was fine, to be honest I was so busy chatting with my friend that I didn't even pay attention to what they were doing so I can't recall if they did anything great or anything bad but it wasn't memorable. I was told not to get a gel because it tends to chip days later but I had a lot of events coming up that week and really needed something that stayed on longer than a regular manicure. I sat down and asked for their gel colors. They had an Essie Brand, OPI Brand and a Shellac brand. I was torn between two colors so I asked my manicurist which brand was better and she didn't know so she asked a woman who I assumed to be the owner or manager and she didn't know either. Huh? You run a nail salon and you aren't able to talk to your customers about your products, interesting. Next I asked how much the gel manicure was going to be, wait for it. Take a seat actually before continuing to read. $45. $45 dollars for a freaking gel manicure that according to the word on the street, chips in days. Get REAL. I literally laughed out loud. Then proceeded to say no way I'll stick with the regular manicure. The woman doing my nails was straight up rude. I give people the benefit of the doubt, but this lady was nothing but mean and rude and rushed through my manicure making it incredibly unenjoyable. I paid before getting polish (the norm) and when I got my copy to sign I put $0 for the tip and rewrote the cost of the manicure pedicure at the total. I've never paid a tip via credit card at a nail salon and usually it's frowned upon or not allowed. Clearly I was going to tip in cash like I also do and have always done. This woman. This woman doing my nails took my signed copy and literally said to me, "So you didn't leave a tip you going to tip me in cash then?" ARE YOU SERIOUS? Am I being dramatic because I don't think I am. Could you imagine a server asking you how you plan on leaving your tip after seeing your signed credit card receipt? Never. Don't people PREFER cash tips? Good heavens. Anyways, once she proceeded with painting my nails, it was done in maybe 45 seconds flat. Incredibly incredibly rushed job, poor job as there were several bubbles on the surface of the nails while drying them. Would not recommend this place to people because of their cost and quality of their service. Don't ask customers how they plan to tip. It's distasteful. read more

Great experience always at Cleo in Gramercy! Very clean, friendly and quality service. All the technicians give a detailed mani/ pedi and they paint with precision. Jenny is one of my favorite gals , but all the ladies are great. Kay gives a wonderful massage, worth the $. The music is soothing and calm. Nice respite from the hustle and bustle. read more

Nice and clean. My nail tech took her time and my nails turned out great for a gel mani. On a busy Sunday I would say very good! And I like the fact that they use a new kit for you is excellent. Will be returning read more

Cleo Spa & Salon - Day Spas Near Me - New York, New York

Still going strong this busy and clean salon rocks. The technicians are skilled and the wait isn't too long when it's busy. Plus their early to late opening hours are conducive to people with unusual schedules. I recommend it. read more

This is my all time FAVE place to come. I am super picky and they are perfection every time. Literally perfect. Go to Isabel, Mica & Rosa - they are above and beyond. The spa pedicures here are amazing and the whole salon is luxurious! I come every two weeks for relaxation read more

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In a city with plenty of nail salons to choose from, skip this one. Think that NYC is a bastion of liberal tolerance and acceptance of all people? Think again. My friend had an extremely upsetting experience at this nail salon - she was discriminated against based on the color of her skin and humiliated. Unacceptable. Go elsewhere for your manicure. read more

Consistently some of the best pedis I've ever gotten! My favorite neighborhood spot. Everyone is very kind and attentive. Spacious and clean space. I highly recommend!! read more

I came here recently and have been meaning to review. The first issue was that there was no hot water for the pedicure, so they dumped buckets of cold water into the pedicure station. They didn't tell me to after I sat and picked my color and was ready for the pedicure, something I would like to have known right away. Then they continued with the pedicure rushing through not paying attention, and as a result the polish was all over my toes. She also only did one coat of polish on my nails? I didn't have the time or energy to argue. I should have listened to the previous reviews of this place and not wasted my time or money for crappy service. read more

Cleo Spa & Salon - Day Spas Near Me - New York, New York

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Got acrylics with dip powder here, the manicure was fine and looked good but not at all nice enough for the cost. This place is way too expensive and my acrylics starting falling off one week later. Definitely not worth the price. The atmosphere is nice but not important factor to me. read more

Such a wonderful experience and felt so safe! I highly recommend going and supporting this amazing local salon. My nails have never looked better! read more

A Cleo spa faithful for over a year for my mani pedi needs. 5 star service every time I visit. Gaby is the best!!

I am a huge massage snob - I'll say that straight out. I was looking for a safe and city approved place with all the safety protocols in place and luckily I found it right down the street from my hotel - Cleo spa and salon. I got a deep tissue one hour massage and I almost wanted to cry on the table. I think everyone can understand how stress can build up in the body and if you have the ability to get a massage I highly recommend Cleo. It was absolute perfection from beginning to end it was like she was a mind reader --she never even had to ask me anything. Personally I hate having to narrate my needs and preferences when I'm trying to relax --I'm always hoping that the therapist will just "get it" and Damn did she deliver read more

DO NOT GO HERE. They pretend they don't speak English so they can switch up the pricing on you at the end. They are very professional and the facility is dirty. Worse nail salon in Manhattan by far. Just keep walking. read more

Nice and clean environment with very helpful staff. All technicians are professional and quick job. Thank you.

I did manicure pedicure at Cleo today for the first time and I'm so happy with the result! The team is super nice and my nails look great!