I've been a customer/client of ClickAway for a very long time. I use them routinely to tune or repair my 10 desktops and laptops. They take care of me with good attention and response. Turn-around time is reasonable. When I seed something done fast they come through. I strongly recommend this organization for everything related to computers. read more

After briefly checking the official Apple repair channel (cough cough) I brought my phone in for a badly needed new battery. They got it back to me in a reasonable time and I feel like I can dodge that big purchase a while longer. Very customer focused and interested in doing a good job. read more

I have had such bad luck with computers - must be my incompetence. I took 3 computers in - 2 were good, one not so good and we scraped it. I got such good help - the techs are awesome here. I especially appreciated their honest assessment of my computers. The tech was able to finish setting up my new laptop after I got stuck. Invaluable. The in-home installation and printer I purchased was such good value. I'm definetly using them again! read more

After three years now I had to take my iMac into the Campbell office because some of my Word documents were gone or corrupt. Jeff worked on it and determined the problem was with Microsoft and also I had some viruses roaming around in my computer. They never disappoint with their expertise and exceptional customer service. Jeff contacted me daily for an update and found my documents which can be restored and relocated into their original folder. I recommend them for all your computer needs. read more

I resisted getting expert help but finally decided to hire ClickAway in Campbell. It was expensive but worth the cost. I had a install of the latest version of Windows 10 on a Dell desktop. My files were restored from backup. It restored too many files; mostly files that I moved to an aux disk; app installs had to be redone. We have to find an easier restore, but in my case, I was hacked and someone got access to my computer so had to get rid of everything. ClickAway finished the work on the same day. Thank you! read more

Jesse at the Campbell store is the best. He recovered all of my document files that disappeared. Additionally, he installed anti-virus protection and set me up with an automatic back-up system. I am eternally grateful. read more

I visited clickaway before covid and was treated like dirt. Completely unprofessional staff.

Awesome experience again this past weekend! A PC at my business went down with a bad hard drive...online support couldn't fix it...I came to ClickAway on a Saturday at Noon and they had me up and running with a new PC for a great price on Monday morning! I couldn't be more pleased with the experience, the pricing, and the turn around time! Thanks Eddie and the team! read more

Huge thank you to Sam and the ClickAway team. I've gone there previously when I had some issues with my Mac, but had sort of forgotten about them until I was face with the issue on my husband's laptop. He had a simple request.... can you get the battery replaced? I took it in and was great professionally by Sam who took a look at the machine and saw that while he could repair it, given the other issues with the computer (including a broken touch screen, an inoperable fan etc) that it made sense to purchase a new system. The difference in price between just getting the battery and getting a new system was so worth it AND not only did he clone the system (and help it get set up) BUT he also took the time to move the "better" parts from the old machine -- more RAM and upgraded drive. I'm so glad I remembered this local gem, and huge thanks to Sam. read more

My phone went schizo one morning so I took it to ClickAway, who had repaired my laptop last year. Jesse figured out what was going on and corrected it. They are a bit pricey, but you get what you pay for. read more

As operating systems become less user friendly and more marketing. It's great to have a knowledge people cut through the unknown. Jeff and his coworkers helped diagnose my conflicting virus protections and clean up my OS. Much cheaper than buying a new computer! read more

I had a totally top-notch professional experience with ClickAway and highly recommend this company. My computer had a file problem and Best Buy's offshore Geek Squad agent crashed my computer. I spent 5 days going back and forth to Geek Squad Santana Row and was horrified at the poor and incompetent level of service. I must have spent over 15 hours with them and still they could not get my laptop to where it was before the crash. It was devastating! A good friend recommended to me to pay the extra money to have someone from ClickAway come to my home and restore all of the things that were still not working. They sent Tim Chen, who is a brilliant and super-knowlegeable and skilled technical profession. He was super-fast and moved through all of the hurdles with great ease. He also made lots of recommendations. What a difference - day and night. I had paid Geek Squad for a yearly service, but it's not worth it. Going forward I highly recommend ClickAway, who also have branches in other cities. Tim Chen was amazing. I am going to make some technology purchases and will only want to take my service needs to this company. It's such a relief to work with the types of professionals I was accustomed to when I worked at HP. What a pleasure and a time-saver. Thank you. read more

Very friendly , very helpful and very knowledgeable !! I feel like they went the extra mile , all for just an old IPad .

Needed to get my Bose System checked out. Andy responded to my inquiry (cry for help) and set an appointment for early the next day. He called me back later in the afternoon and said my sound system was ready. Fast friendly service. I will use them for my computer and internet issues as they arise. They have several convenient locations. read more

Although we initially called in for only a dead computer speaker on my wife's desktop, ClickAway's Jeff came to the rescue for my ailing laptop instead. He went well beyond trying to fix the many problems I had including speaking to three different Dell technicians to obtain the correct drivers, etc. He had to make a few trips to our home just to try to get my laptop remotely connected to my wife's printer. Everything seems to be in order now and as my laptop no longer intermittently loses the internet, prints remotely and is much faster than ever before. I highly recommend ClickAway in Campbell and their outstanding Tech Wizard Jeff! read more

Click-a-Way guys are the best. They're all so helpful. Especially Jesse, who works on my android when needed. He's the android guy, but they all try to help when I walk in the door. Best place to go, if you are in need of help. Thanks so much guys, Catherine Marotta... read more

Always get VIP service at this location. Have purchased two laptops from them which they they do my regular tune ups on. I completely trust their service recommendations, always feel they have my best interest in mind. If you would like piece on mind on the operation of your computer, consider asking them about their service plans. read more

Once again I had an issue over a weekend with a special laptop for renderings and this would have slowed down my productivity. A quick replacement would have required an extensive research but ClickAway manager Eddy stepped in and in little time found for me a very performing solution along with other possible temporary replacements. Great service from him, thank you! read more

I came in for an issue with my laptop keyboard. I worked with Eddie Z and he was extremely kind and walked me through the process of a diagnostics .They got back to me in less than 24 hours and had my computer fixed at an extremely great deal. I can't recommend any place better! read more

Well, I bet this is a common story. I tried to fix a problem for a couple hours and then the printer still didn't frint from the laptop. I'm sure I made it worse. I called these guys as I usually do for complex issues. Tim fixed the configuration problem and more. I had an issue with sharing my 365 account that was IMPROPERLY set up, an issue I created but had not resolved. These guys set have set up my computers and peripherals for over 20 years. I trust thern and you can too. read more

College student on a budget and had a broken laptop 2 weeks before the semester starts. Dropped off my laptop for a free diagnostic when other places I called said around $40 for diagnostic alone. After explaining my situation with Tim, he said he'd try his best and he went beyond expectations, not only did they work with my budget, they even got me my laptop the next after after the quote, which was half of what other places were trying to charge me. Tim's a lifesaver, definitely needs a raise or promotion. read more

Great service! I went in because my phone had a fat crack on it. They repaired it and cleaned it up within the hour and I was out the door with a fresh phone. Price was $200ish and I thought it was reasonable for the hassle free service and great detailed work. I dropped my phone in the pool a few hours later and it's still working great! As they made sure the seam was tight and flawless. Thank you! read more

I'm almost 80 and my old laptop hard drive died taking all my data with it . Eddie took personal interest in my delima, reducing the cost to help my budget, and helped me when I was not able to open the backup. Operator error. Eddie is an asset to this company . He personalizes the service. The data was saved, budget was met, and smiles all around. There are lots of places that advertise data recovery. My advice is go see Eddie Z. read more

My husband and I have trusted Eddy and his team for years. They are always knowledgeable, patient, trustworthy and kind. They worked very hard to solve all of our computer problems and many times at no charge. When we do pay for services, the amount is reasonable and fair. This talented and great team are to be trusted. read more

When our 2 printers were all broken down at the same time, we were desperately looking for some quality repair companies. On Yelp we spotted ClickAway which has great ratings. We brought our printers to there, Tim greeted us at front dest, checked in, and told us next day afternoon they should have the diagnostic done. Surely the 2nd day Tim called us, explained briefly, then we came in. One printer is BASICALLY FIXED as its nonfunctional paper has been set to switch to paper tray 2 which is totally functional. The other printer is basically too old and not worthy repairing. All those powerful advices are FREE OF CHARGE. We are very grateful for their efficient, professional, honest, and kind services. One thing we have concluded is we will for sure use their services from here on. read more

My desktop computer crashed while installing the latest Microsoft update (windows 10 home). Apparently the USB wifi device driver did not update thus the update failed and I ended up with a real mess. Tim was able to save the data on my hard drive, install the latest version of windows, and set my computer up so it was just like it was before the failure. It did take a couple of visits, but the end result was perfect. This would be a 5, but it was quite expensive. Thank you Tim and Kent for skills. read more

ClickAway worked on my laptop since 4/2020.They did a great job.special thanks to Eddy and Tim.

5 stars for Eddie and his managerial skills ONLY. I had used ClickAway in the past (different location) so I decided to come here since I was close to it. Long story short, I didn't have the greatest experience to start. First off, one of their reps (not Eddie) did not call me back as promised. They had my laptop for 5 days and I had to call 3-4x to follow up, which I should not have to. Finally on the 6th say, I got a call back after having pulled teeth. They had my laptop for a total of 6 days, only to tell me that the cost would be shockingly higher than anticipated. I was frustrated because 1. It should not take 6 days to get a callback and 2. He was not transparent with the price range and I was in complete shock. I made it very clear I was unhappy and just wanted to pick up my stuff and be done with it. Within minutes, I received a call from Eddie the manager. He was wonderful. I myself am a manager for travel medical insurance and my #1 goal is customer satisfaction and ethics. Let me tell you - he did everything a good manager should do. I was honestly impressed. He listened to me. He did not speak over me. He did not argue with me. He was extremely empathetic and truly understood where I was coming from. He explained the process of data backup, not to convince me of the price but just so I have a better understanding of how the pricing works. I let him know this was never communicated to me and he took immediate ownership of the situation. I expressed that I was not at all prepared for the cost and he actually worked with me on a price that worked for my budget, since the work had already been done and he preferred that I left happy. So to answer your question, yes I am happy with ClickAway since they have great leadership (Eddie) and he cares very much about the company's reputation he took my feedback seriously. I trust it will be applied moving forward. read more

Super easy to work with. Great team of experts and expertise. Very responsive.

I'm in Los Gatos. My ancient computer was balllistic--awful. ClickAway picked up the computer, installed a new system which KEPT all my passwords and websites. Jessie, upon delivery, sat with me, went over all the issues, websites, etc. He had tremendous patience with a rather freaked out customer. In summary, this company did a fantastic job and was manned by a calm, brilliant, helpful electronic genius who actually has great verbal communication skills. They are not cheap but an excellent co. read more

These guys are trustworthy and provide great service. I had 2 laptops that either had performance issues and failed. From the Service Tech guy (Tim) to the management, all issues where address and they took care of me when I noticed an issue. They provide regular updates, explain what they can do and offer various options based on budget. Glad I found them as they moved from Almaden Valley area. Now they are located in semi-industrial area in Campbell. read more

Great service and warm, knowledgeable, informative and thoughtful staff. Pricing was fair, discounts and options were offered, and timing was very good, and paper work was processed in a professional and prompt way. All in all, a great experience from beginning to end. read more

My iiphone screen was shattered in a drop and I needed to get it replaced. I called Clickaway, they had me come by the same morning to inspect it, and with proper social distancing and safety precautions inside the store, I dropped off my phone. Les than three hours later my phone looked brand new with a new screen and protective cover. And the cost was more than reasonable. Thank you Clickaway. You have my computer repair and phone repair business forever. Bob read more

I have been a customer of ClickAway for many years. They are always there to fix my computer issues and suggest solutions. They are patient in answering all my questions! read more

I have depended on ClickAway multiple times to fix the screens on iphones, ipads and battery replacement. They are always easy to work with, fair, and good communicators. Highly recommended. read more

GIANT RIP-OFF, DON"T FIX, DON'T TELL YOU WHAT"S WRONG! AVOID UNLESS YOU WANT TO GET RIPPED OFF. Avoid working with the technician named Ed. This is a review for the store off Union Street. I was charged twice for fixing "connections" which took over 2 weeks. It took two weeks for diagnosis and 2 more for fixing but the connections are still barely working. It is almost impossible to charge my laptop. I was charged $650 but originally they wanted to charge me $850. THEY DID NOT FIX IT. IT"S EXTREMELY HARD TO CHARGE MY MAC PRO LAPTOP OR USE IT FOR MUSIC COMPOSITION AS I KEEP LOOSING THE CONNECTION. ED, the repair guy never responded to any requests for an explanation of what the problem was, nor did the store. THEY WILL RIP YOU OFF IF THEY CAN, I thought this was a good place but I was charged $1,000 to fix a broken screen and then the connections weren't properly fixed so once again they wanted $800 for that 3 months later. I never write reviews but people need to be warned about this store. read more

Clickaway on McGlincy - always great source for ThinkPads and technical support

This business is the best in Bay Area, if you are looking to get your computer repair this is the place to go to.  My work computer suddenly stopped working. I took it to them and Eddy was helping me.  After 3 hours he called me and told me there are some hardware issue and my HDD was failed. I really panicked. All my 8 year business files and  documents were saved on that Hard drive.  Eddy said it would be 50% chance that the data was recoverable. Called me back next day and gave me one of the best news in my life. He said they can recover the data for the great pricing which did worth. I was ready to pay even more because of their importance.  Data recovered and transferred to New SSD hard drive. computer was setup with new HDD. These guys are life saver. As eddy mentioned these SSD hard drive runs much faster than the regular hard drive. I feel like I have bought a new PC.  I do recommend this place to any one who has computer issue.  Thank you Eddy.  Thank you Click Away read more

The computer technicians here were absolutely helpful ! The gentleman helped me decide if my HP curved computer monitor was fixable or not. Sadly my monitor was not. The shop happily kept the monitor and took care of the responsibility to recycle the monitor for me. Thank you ! read more

Came to get my iPhone 7+ fixed, was met with professional service and a reasonable price. Phone is good as new now! Would highly recommend