A bizarre experience. I was 4 mins late to my massage and the front desk person let me know they'd have to deduct it from my 60-min massage booked time. I said that's fine. I then sat for another 5 mins in the lobby waiting for the masseuse to come out. The front desk person rushed in trying to find my masseuse, who then came out and looked at me confused. Then.... HE REACHED INTO MY PURSE?? and tried to grab an envelope I had just gotten from a bank. I was alarmed and shocked and said "this is mine." The front desk girl saw all of this happening just in time as she came out and said "Dennis!" I was, at this point, confused and uncomfortable but didn't want to forego the deposit I had paid for my massage already. So, I went along with it and followed Dennis (masseuse) in. All in all, I got a 45-min massage and had a man I had never met try to reach into my purse. The massage was OK. I came out and asked the front desk girl why my masseuse had reached into my personal purse and she remarked "yea that was crazy, I can't believe I saw that too. I'll talk to him and management." I still never received any communications as to why this establishments masseuse reached into my purse at the lobby. I felt very uncomfortable and only after I flagged this, the front desk girl gave me 10% ($7) off of my massage. For $7, I'd rather not have a man dig into my bag?? read more

Following my previous review, Kaitlin (the manager or owner) reached out to address our concerns and invited us back for another session. We stopped in on a Sunday evening, and I'm delighted to say that I was very pleased with the experience this time around. I opted for the 40/40 combo (40-minute foot/40-minute body) and had Heidi as my therapist. She led me to a dedicated foot massage room that where the ambiance was quiet, relaxing, and clean. While there weren't privacy curtains, the layout provided enough space to not feel like we were packed in like sardines - something most other foot massage places do. I especially appreciated that the staff didn't chat during the session and having a dedicated room with a door really helped minimize outside noise. Heidi did a fantastic job and I actually fell asleep during my session. The body massage was excellent. Heidi had the proper cadence and flow for each stroke, which was a stark contrast to my previous visit where the therapist simply rubbed oil up and down like they were washing my back rather than massaging the muscle. She also checked in periodically to ensure the pressure was right, showing she was truly in tune with her craft. The only reason I didn't give it a full 5 stars was due to a few minor points: 1) I wasn't asked about my trouble spots beforehand. On the way out, I noticed a clipboard for clients to circle focus areas, but I was never offered one at check-in. 2) Having to move rooms mid-session was a slight inconvenience. 3) The ergonomics of the foot massage chair weren't ideal as it put a lot of pressure on my lower back, despite having the small lumbar support. read more

This place is cute, friendly and super affordable! The front desk was so sweet and answered all questions. Filled a Swedish massage intake form. Had some herbal tea. Met Yue Yue, highly recommend and the pressure was on point. Focused on my tight shoulders and also included Chinese pressure points and lymphatic facial massage! Yes I was surprised and enjoyed it! Will be coming back and I highly recommend! Book on weekdays as parking is much easie read more

Cloud 9 Foot Spa - Massage Near Me - Burlingame, California

After lots of walking and hiking while traveling, my friend recommended cloud 9 foot massage center. Parking is with meters along the street. I like the penguin decor because I love these cute animals. There have several services that they offer besides foot massage. It was easy to book an appointment online. The host was friendly upon check in. Foot massages are done in a communal room with at least 6 stations in one room. Generally very quiet with relaxing music playing. The massage therapist was very efficient and had soft hands though seemed that the technique was very standard as if counting the number of movements for each part of foot and also the body. Massage therapist still massaged from top of head to arms etc but as mentioned very standard. Overall, my tired feet feel overall better. Still a good experience. read more

Cloud 9 Foot Spa - Massage Near Me - Burlingame, California

We took a chance on Cloud 9 Foot Spa in Burlingame based upon the numerous good reviews on Yelp and came away satisfied with our experience. The "spa" name is a little misleading in its name as the vibe and ambiance of this establishment is almost nonexistence. If you get a foot massage or a combination of some sort, you'll find yourself sitting in a large communal room along with six or seven other patrons. Okay by mall standards, but for somewhere with "spa" in its name, I would hope each would have its own room, but that's neither here or there. The massage was good, but like others have mentioned we weren't asked for our pressure preference and while luckily came away with a good massage, I would have liked more with the experience. Also, during my massage there was a gentlemen that was snoring pretty loudly which made it both bothersome and humorous. Overall, I would recommend this establishment if you're in the mood for a good massage, but if you want more pampering you might want to look elsewhere. read more

A family friendly spa that is my go for family outings because of their quality. Our therapists are Tom Kelly and Louisa. Service is great. read more

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Fantastic experience. This place is efficient, easy to book, and had an excellent massage with Eva. I'm a small woman and a lot of places won't give a massage as hard as I like - Eva did a fantastic job and was willing to give the deep kind of massage that I asked for and love. Will be back! read more

I came here today for a foot massage. It was fast, friendly, efficient. Rooms were clean, bathrooms spotless and everything ready and on time. Foot massage was as expected and relaxing. Got massaged on my head, neck, shoulders, back and back of my legs too. Satisfied! read more

Surprisingly not great. We arrived on time for our 10am appointment, but there was a lot of confusion among the staff. We eventually learned that the front desk person was late, and no one else could assist us. We were finally placed into a room about 15-20 minutes after our scheduled time. Once the couples massage began, I noticed I wasn't asked about pressure preferences, areas of focus, or any other details. The masseuse just started working. We booked a 90 minute shiatsu massage, but it felt more like a deep tissue session, which I didn't want at all. The facility itself was clean, but the bathroom was out of soap, and the massage room lacked any relaxing ambiance. There was no music, and we could clearly hear conversations in the hallway and lobby throughout the session, not what I would expect at any establishment. If you're looking for a truly relaxing experience, I'd recommend looking elsewhere. Also, make sure they provide you with the intake form to specify your preferences, something we never received. There are definitely better massage options out there. read more

Great service. Friendly and professional staff and front desk reception. The massage therapists are considerate and ask if the pressure is ok. They frequently send out offers once you sign up online. read more

Cloud 9 is like a heavenly spa! The booking was easy, customer service was great, and the experience was relaxing. Hubby and I opted for the 30/30 experience where 30 minutes is focused on lower legs and 30 minutes focused on primarily back and other upper extremities. We had Lisa and Sophia and they were amazing and kept checking on us throughout the experience to ensure we were comfortable. Would definitely come back! read more

Cloud 9 Foot Spa is a peaceful and relaxing spot. I had a 90-minute deep tissue massage with added hot stones, and it was excellent. Lisa was my masseuse and she did a great job targeting tight areas with the right pressure. The environment was calm, quiet, and welcoming. I left feeling refreshed and relieved of tension. I will definitely return. read more

Positives: I was able to schedule a same-day appointment. Clean establishment. Cons: Front desk person could be more welcoming and should take more time to ask about a clients needs, especially for a first time customer like myself. She was rushing and very transactional. The massage itself was OK, but the language barrier with the massage therapist was disappointing. I won't be back. read more

I really needed massage of my neck/shoulder/head for my migraines. Unfortunately, it is Kelly's day off today. I had Lisa for a deep tissue massage. It did not feel like a deep tissue massage and she did not focus on my neck and head like I requested. It was very disappointing for me but the girl at the front desk was very apologetic and tried to make things right. The girl at the front desk deserves 5 stars. read more

I booked a day of appointment online. I opted for a hot stone massage and I went with Cindy. Upon walking in, I noticed the storefront to be very clean. When you check in, make sure you state which masseur you have scheduled with to ensure that no mistakes occur. There were a couple of couches for you to sit and wait as well as a water and tea dispenser. The hot stone massage was $80 before tip and honestly so worth it. Cindy was very attentive and would check in when applying pressure to ensure that it wasn't too hard or soft. I told her that I have some lower back pain/injury and she was very careful with that area. What I enjoyed most about the massage was that Cindy really incorporates the hot stones. I felt like with other experiences I've had at other places, they do not really use the hot stones as much. She would use it and lay it on the back, do some more massaging and then go back and grab more hot stones/ swap it out. As for the room itself, it was a tad small. It was not too much of an issue since you're laying in the bed but I can tell/hear when she had to walk around certain objects to get around the room. The spa music was a little low so you can hear the noises outside the door unfortunately. The room and bed was nice and warm and dark enough to create a relaxing atmosphere. Overall, I enjoyed my massage here and would definitely come back. FYI, if you check in on Yelp you can get 10% on an hour massage! And don't forget to bring cash for the tip! read more

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Amazing 1 hour foot massage with Jenny. This was my first visit back in years since they moved from Oceanic in Foster City. Burlingame seemed to be a little too far but I happened to be in the area and decided to give it a try. It did not disappoint!!!!!! I without a doubt will be returning. read more

Cloud 9 Foot Spa - Massage Near Me - Burlingame, California

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Solid place with reasonable prices (+10% discount if you check in on yelp!). They also offer some cash deals on specific days, but I don't think you can stack the yelp deal on top of the cash discount. I didn't try though. If you want a specific person, I would recommend booking a few days beforehand as it seems like this spa is quite popular. Upon arrival, we were given a form to circle areas on a body map to focus on or avoid. There was complimentary hot tea and water to enjoy before and after the service. My sister and I decided to get the 60 min Swedish massage and requested the couples room. Pressure was good and my masseuse checked in on me every now and then. She did converse with my sister's masseuse intermittently, but it didn't bother us very much. They do request that you bring cash for tip and remind you of that when you make the appointment as well as in the follow-up email. read more

First time here today (7/30/2025) I really enjoyed this place. The ambience was very soothing. The front desk receptionist was nice and greeted me upon entering and leaving. It was very clean and organized as well as affordable. Tom did an amazing job. I came out feeling very relaxed almost in a drunk like state. The pressure was just right and it hurt so good! Will definitely come back again. read more

Lisa is amazing! I had a relaxing massage! The place was clean. With good parking. The price is afford.

Heidi is a very skillful, caring and intuitive massage therapist. She has made my neck and shoulder pain disappear in just a couple of sessions. read more

I met Dennis yesterday for a full body deep tissue massage. Dennis did a great job in taking out all the knots in my right shoulder and lower back. read more

I have been searching for a good massage place in this area of the Peninsula. While there are many options, finding one that is clean, professional, and high-quality can be challenging. Today, January 3, 2025, my wife treated me to a visit to this place, which we've been to twice before. It's a decent spot, but today was exceptional. Both of us had great therapists. My wife mentioned that her therapist, Jenny, was excellent, and I found my therapist, Jerry, to be outstanding. Everyone's experience is different, but when I explained the type of treatment I was looking for, Jerry delivered exactly what I needed. This was one of the two best massages I've ever had ~ the other being at the Lotte Hotel in Hanoi, Vietnam, back in 2018. Additionally, the young lady from Mills High School who works at Oceanic Massage is phenomenal. She is polite, well-mannered, and very informative, which added to the overall positive experience. read more

I had a wonderful visit. Receptionist was warm and welcoming. I see why they are known for their foot massage, it was wonderful and relaxing. Eva was fantastic! read more

This place is great! I Had an amazing 30/30 massage from Kelley. The facility was very nice. Such a good value for your money. I will be coming back read more

This is a decent spa with reasonable prices. They have specials where if you pay cash you get a discount. The problem is they never have any change and expect you to bring exact change. I find the front desk to be unhelpful and sometimes that one woman can be downright unhelpful and not a people person. I feel that businesses, if they want cash, should be able to offer change. They also had a couple of black friday specials where they had 20% off giftcard purchases. I've had their one hour foot massage which needed more pressure, and they'll do it for a little while, then revert back to the same. I also came here for a massage for my tight neck and shoulder, and it was all elbows. I've been here several times trying to find a good massage therapist to work out the knot and still haven't settled on anyone yet. 3 decent massage place. read more

Cloud 9 Foot Spa - Massage Near Me - Burlingame, California

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Massage was rushed, front desk did not bother offering tea as it was later In the day and didn't want to be bothered.

Vibe of the receptionist was not very warm practitioners do not speak any English however they could read notes in the computer in english? That didn't make any sense.. level of communication is not good I like to be able to communicate with my practitioner her movements were rapid and stressed and fast and I felt like it was not a relaxing massage although she did pay attention to my needs via the notes the receptionist supposedly gave her in the beginning anyway I won't be going back practitioners at Oceana which were the previous owners I felt were more professional read more

I had a one-hour Swedish massage with Jenny at Cloud Nine, and it was exactly what I needed. My back, hamstring, and calf were a mess, but Jenny worked her magic and relieved so much tension--I was truly amazed. Booking was super easy (I made the appointment just 15 minutes before!), and the whole process was quick and smooth. I left feeling like a new person. I'll definitely be back. Thank you Jenny! read more

This foot spa is heaven. Hands down the best I've been to this year. It's classy and zen in presentation and it's quiet with no yelling or talking loudly while you zen out and try to get de stressed . ( honestly prefer quiet when I get my nails done too ..which I don't do often because I work with kids) So many foot spas are loud with talking, laughing and people on the phone. This spa keeps the noise down which is a very important part of relaxing. This loud noise rule includes not only employees and customers but also owners , custodial , front desk and managers. Clients appreciate quiet in a spa. In fact we will be back for sure ! I love this place. Public parking nearby and metered parking in front that needs quarters. ( bring $2 worth). Not a huge spa so book ahead. read more

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I recently went to the oceanic foot spa and was not disappointed. I did an hour long massage and it was amazing. I have been to south East Asian countries to get massages and this place was comparable. They give it their all and make sure you leave satisfied. read more

Cloud 9 Foot Spa - Massage Near Me - Burlingame, California

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Just booked another appt for a deep tissue massage for tonight! Love this place as the massages are affordable and they do a great job. I have been coming here for years and tell my friends and family about Cloud 9! read more

I started going to Cloud 9 Foot Spa when it was Oceanic. It's very easy to book an appointment (even last minute if you're not particular about your massage therapist), the environment is relaxing, clean, and quiet, and their prices are very reasonable. There are lots of services to choose from. I prefer to get the hour long foot massage which also includes 20 minutes on your back, arms, and legs. I have had a few different massage therapists, and all of them have been good in their own way. Sophia gives a relaxing massage, Jerry always checks in and asks how the pressure is, and Kelly gives a very firm massage. There seems to be something for everyone! They have some deals or discounts on certain days, discounts for recommending friends, and teachers get a small percentage off their service! read more

Absolutely loved my experience here! My masseuse Jenny was wonderful. Great firm pressure, very attentive and polite throughout the session. I feel reborn! The establishment is also very clean and well organized. Staff is friendly and accommodating. Highly recommended and I will definitely come back! read more

Recently, I went for a oceanic foot spa and had a wonderful experience. I chose the 90-minute deep tissue massage with Kelly. If you spend long hours working on a computer and often have shoulder and neck pain, I highly recommend Kelly -- her techniques are very professional and really help relieve discomfort. read more

Lucas had great technique for the 30/30 massage! Highly recommend giving Cloud 9 a try!

I am a long time fan of Oceanic Spa's services going back to 2016 at their Foster City location. My favorite service is the 40/40, providing 40 minute foot massage then 40 minute full body massage. My therapist Dennis is the BEST, deserves SIX stars out of five :-) On top of having top notch massage skills, Dennis is very intuitive, finding the places that really need work, even if I didn't mark them on the chart. read more

Great experience! Been super sore lately from working out more & my body has been extremely tight. I had Kelly for an hour Swedish massage & added the hot stone. The hot stone was with the extra money. I felt she worked out so much tension. Leaving feeling so relaxed. My fiancé had a deep tissue with Kelly and said she worked him so hard, that he almost tapped out! read more

Was a regular here for a while. Their foot massage covers your full body. The facility is relatively new with plenty of parking options around, including a big parking lot behind on the side street. Front desk is super friendly. Their massage pressure is pretty solid. I only did their foot massage here. It is a bit awkward given limited privacy. But your eyes are covered and people tend to be aware and be quiet during their sessions so not a big issue. One star off is some of their therapist do smoke. I imagine their schedule is pretty intense. So often time I can smell their cigarette lingering smell when they are massaging. But no big deal. Good solid pressure. I think English is not the therapists' strong suite and you won't get a lot of verbal communication here. Most of my therapists I tried barely spoke so it is a little different For the price you pay, this is an outstanding option to keep your body in good shape. read more

Ana is a great massager! She's skilled, attentive, and makes sure you feel comfortable the whole time. I highly recommend her if you need a good massage! read more

It's a cheaper massage but you get what you pay for. Jacky was my masseuse and it was a lot of rubbing back and forth with very little focus on my muscles. I was hoping for a firm massage too. read more