Best salon in the world!!! Ada is the best!!! She has been cutting and coloring my hair for years ! She can do any style I request ! I always leave so amazed and happy with my hairstyle!!!!!!!!! read more

Scheduled another deluxe pedicure and confirmed that the awesome technician that did mine last visit was Crystal!

I would never go to cloud 9 again. My hair was so bright it looked like the owners hair. She doesn't know how to mix colors not everybody likes bright orange like her! read more

This place is fricken nails!! Walked in the shop to ask if they were taking walk ins and all the employees looked at each other without saying anything for a couple seconds then looked away and continued doing what they were doing. Completely ignored my question. Place is trash without good customer service. read more

Don't think I'll be returning. I paid $65 for a Deluxe pedi, that was far from "deluxe", and a gel mani. The lady was a little rude and impatient while I tried to find a gel polish that could somewhat match a regular nail polish for my toes. When I got my pedicure, it took like 25-28 min, and that was a deluxe... I've been to places that offer regular pedicures and do a much more in depth job. She didn't even use a stone or anything like it to smooth my heel, which by they way aren't bad at all. Overall the service was not what I expected for $65 and I've had better customer service at other places. read more

HORRIBLE SERVICE. Went there for gel lady wanted to charge me $60 just for plain gelish. Not to mention they called me dumb in Vietnamese and I could understand. TOTAL WORST SERVICE. I would never go back there again. They cut my cuticle and made me bleed and did not apologize. I even went there with my sister wanted to sit next to her the lady told me NO because she can't see. Overall went there because my boyfriend needed a haircut so we decided to do a mani. But definitely not returning with the trash talk they do. read more

I come here alot to cut my hair with my mom & sister. My hair is long & thick so i pay $30 just for a cut. I think thats kind of pricey for a hair cut. They shouldn't charge for the thickness & length. It should be a set price because when i go and cut my hair its not much to cut because i wanna keep my length & cut the tips only but since my hair is "thick & long" its $30. I usually go to phiyas for my brows but the day i needed it done the lady i go to wasnt working so i came here to do it. NEVER AGAIN will i do my brows here again..first off the lady here cut my brows short so for the longest i had to draw in the end because the shape she did made my face frame weird. I was so mad & i had to pay full price $10 for a messed up brows. Your brows will never be twins but sisters....they came out looking like long lost cousins. So now on i will wait for the lady at phiyas but pay $30 here for my hair cut. Atleast my hair cuts come out nice though. Going on to nails....gel is more expensive then acrylic nails..why is that? I paid $37 for gel & jus a few beads on the 2 ring fingers. I was shock with how much that was for almost plain nails. read more

The hair cut was ight. Barber didn't communicate as much. I feel like communication with the customer would give the place some sense of humanity. I felt like the place is very quiet. read more

So I walked in and they are not too busy. Just felt bad that nobody greeted me or whate I was there for. Few minutes later a couple came in; (seems like a regular customer )they were treated so nice and asked for they need help with. This place don't treat they customer equally. Very poor service over all! read more

They cut my mother's hair yesterday, & she was VERY unpleased. It's uneven, her bangs look horrible & the whole time the stylist kept complaining. Had a bad attitude. Was rushing through. We showed her a picture of how she wanted it , but stylist kept saying "I can't , I can't" Saying my mother's hair was the problem. & complaining. She told my mother that the lady in the picture is "Haole" & has differnt hair, that's why she couldn't make my mom's hair look like the style she wanted. My mother is half white & half mexican with fine/relaxed hair. She felt very offended by the stylist's rude & racial comments. End result was nothing like the picture. One side was way longer & thicker. Bangs were not measured & are extremely uneven. read more

Cloud 9 Salon & Spa - Hair Salons Near Me - Honolulu, Hawaii

I gotta admit they can cut men's hair real good. Wait times can be a bit long because they really take their time (sometime a bit too much) and some of them are pretty rude and unfriendly but alas the quality of the cut does outweigh the service and wait times read more

I was impressed with the reasonable price for a woman's trim that came with a shampooing and slight massage. I just needed my ends cut. The massage was awesome! read more

I've been coming to Cloud 9 Salon & Spa for years, and this place is my go-to for getting my eyebrows waxed and sometimes a pedicure. Just got my eyebrows done again yesterday! The staff are all so nice and welcoming, they do an amazing job when I want to get pampered without having to spend a lot of $$$$. read more

I stopped in on a Thursday morning looking for a quick mani and pedi. I was immediately greeted and crystal set to work on my gel mani and then assisted with my pedi as well. She was kind and efficient and I enjoyed both services. The only thing I wish they had was the ability to add tip to your card.I had to dig around my car for cash to tip her other then that though I had a good time. Will be back again Thanks Crystal read more

Cloud 9 Salon & Spa - Gel manicure - Hair Salons Near Me - Honolulu, Hawaii

This review is a bit late but I had great service unlike some of the other people on here. Ada was very patient and professional even though I was on a time crunch. She took her time and always checked to make sure my hair was to my liking. I haven't trusted anyone with my hair in a long time since they always messed it up so I liked that she told me what she was doing. The only negative would be the wait time so go on a day that you have extra time. read more

Nice place in the Kalihi area to get a hair cut. Lots of ladies doing hair and nails. Workers were friendly and the stylist cutting my hair took their time and did a good job even when busy. The price is reasonable like most other places. I cut my hair once a month. Will be back again fo sure! read more

Love the way Helen is so patient,takes her time and does a great job!!!!! So worth it! I'm coming here all the time, no doubt! read more

Cloud 9 Salon & Spa - Love this lady Helen, she has lots of patience, does a great job!!! Worth your money!!! - Hair Salons Near Me - Honolulu, Hawaii

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I usually go here and I never do have a. Bad experience but this time I did. Lady who did my feet was great BUT the guy who did my acrylic nails was terrible... He was super rough and he kept on looking on his phone.. Like seriously give me someone else!!! read more

So I decided to give this place another try. They moved locations just to the opposite side of the strip mall. They have been at the new location for about a week, is what I heard them tell another client. Cool, I think. Everything's new. They implemented using pedi chair liners. which is basically plastic bags that they put in the pedi basins. I'm all for sterility. Liked it so far, or so I thought. Lady spoke little to no English, aside from calling me, "sister" and ordering me (yes, ordering me) to place my foot, "up" or "down". When asked if the place still accepted debit cards, she didn't even look my way, spoke to the lady beside her and that lady answered me that they still did. Pedi was still mediocre. Close to no massaging. Same with the mani, and she managed to nick my thumb. She knew I felt it cause I instinctively pulled my hand away. She said nothing, then dabbed the visually bleeding cut with a towel. There was a solicitor come in and went to speak with her. She immediately interrupted her and pointed to me. She just assumed that I was interested?!?! Went to pay. They said they took debit. But get this, they "no longer take tips on debit". Since when? "Now" was the reply. I apologized, said that in this millennium with things so technical, I don't even carry cash no more. "7-11 ATM" is what she said. Well, with all the above, I didn't feel that a mediocre pedi and mani (which she cut me and didn't apologize for) and not to mention, pushing a solicitor on me during what a relaxing mani/pedi sesh was supposed to be for me, was worth walking in the hot sun to the corner 7-11 with to pay astronomical ATM fees to take out a $3 tip (cause she was only worth 10% in my opinion). Sorry but not sorry. Actually, I am the one sorry for giving this place another try. read more

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If you a man. Dont get your haircut from here. The guy who did my hair did not know how to cut hair. This guy was basically using my hair as training. I still tipped cause I felt bad.. hes probably one of the barbers who customers do not go to. He basically gave me one kim Jung un hair style read more

Came here 3 times to get my nails done and I've loved every single outcome. The staff are super polite and nice, ready to accommodate those who walk through the door. Although my last visit, the man that was doing my nails was a little too rough to the point where I felt really uncomfortable. But I really do applaud their work and they do a fine job with nails! read more

Cloud 9 Salon & Spa - Love it! - Hair Salons Near Me - Honolulu, Hawaii

One word: A M A Z I N G!!!! Tammy did an amazing job with my hair. Really thought my hair would stay a dark brown but she was able to lighten my hair to what I really wanted. The ladies there are very sweet. Family friendly! read more

I haven't done a Yelp review in a while but this was worth yelping. One of my close friends is getting tomorrow and I'm part of her bridal court (Maid of Honor). I walked in the shop NOT knowing how I wanted them. My nail tech was Helen. I showed her some samples and she help make my vision happen. She exceeded my expectations and more! She was SOOO sweet. She was gentle with me, took her time and ALWAYS asked me if all was okay. When I said "no, I want a bit more glitter etc..." She added more and asked if they were better. I loved the fact that she was SOOO accommodating and made sure that my nails were the way I wanted them to be. I've gotten my nails done over the years and this one by far is my all time favorite!!!!! I can't stop looking at it. When I need to get them done again, I'll definitely go back to this salon and see HELEN again because she SLAYED on my nails! Ahhh!!!! read more

Cloud 9 Salon & Spa - Hair Salons Near Me - Honolulu, Hawaii

My previous hair cut place was closed. Walked in and asked for a hair cut and was able to get a hair cut right away. I cut about 2-3 inches with layers. I'm satisfied and happy with my hair cut and with the waiting time. The price was really good too. So it's totally worth price. read more

I'll be honest, at first I wasn't a huge fan of Cloud 9 because I thought the customer service and quality of the services provided was just alright or average. But after coming back more than 6 times, I realized I have to reevaluate how I feel about this Salon and Spa. I trust this place. I have never been disappointed here. There are only two reasons I come here. To get a pedicure and to get my eye brows waxed. My mom and I come here at least once a month. My mom only goes to Cloud 9 to get her nails done. My best guy friend and I have been here twice for deluxe foot spas and pedicures because he feels most comfortable here. I have gone to Cloud 9 every time to get my eye brows waxed and I have gotten a pedicure on my own twice. In a nut shell, it's a good place to get your nails done and eye brows waxed. It's a place that provides consistency and that's what I look for. Once I find a place that knows what I like and does the job well, then expect I will come back and bring people with me to share the experience. read more

Comfy sized salon that offers hairs cuts/color, manis, and pedis. Compared to the other reviews from the other Salon in the same structure, this place seemed like my best bet lol! Came in around 12 and was immediately greeted and asked what services I would like done, and was seated right after. The overall place is far more cleaner than much basic salons I've been to, which is a major plus for me because I'm sure we've all seen some horrors walking in to some places. The lady who did my pedi was more mature and took quality time to ensure she was doing her best work. I loved that too! I also didn't get that unwelcoming vibe either that I do get from most places. You know what I'm talking about, when their speaking in their native tongue, making gestures to your not YET pretty feet, etc. etc. lol!!! The ladies in there were all very sweet and professional. I feel like $41 ($25 basic pedi, $5 callous removal, and a $10 tip) is very reasonable, maybe the massage on my feet/legs could've been a bit better, but I'm not complaining. (= Overall I'd definitely come back. read more

always a good experience when I need a good pedicure done! I always get the deluxe pedi & my feet don't dry up like other places that I've tried. read more

I usually come here to get my eyebrows waxed and they usually do a great job. This time, I came in for a lip and underarm waxing because the place I usually go to was closed for the day. After waxing my left underarm, I saw that there were still some hair. I told her, "there's still a lot of hair." She responded, "no,no, later." This lady speaks very little English. Then she waxed my right underarm and again, there were still some hair so I pointed that out again. She then responded, I'll clean it now. She proceeded to pluck the remain hair. Not only was she plucking the hair but I could also feel that my skin is also being plucked on! She showed me a mirror and I saw that there were still a lot of hair, so again I pointed that out. She then continued to pluck my hair and SKIN quickly ! She then told me she was done. When I looked in the mirror still there were lots of tiny hairs!! I was so over it. I paid my bill and left her without a tip because I was very disappointed with her work! I get home to also find that there were still a lot of tiny hairs on my lip (which was supposed to be waxed). The next morning, I found a lot of dry scabs under my arm from her plucking! I don't recommend this place for lip and underarm waxing! They do a really poor job, very half ass. I'm never getting my lip and underarm waxing here again!!! read more

They do great on hair cut but they made my sons scalp bleed. I don't know why but when we got home my sons head was bleeding. Even when I first did my hair cut here, my neck was all red from having the scissors too close to my skin. Smh. read more

This is probably me and my boyfriend's go to place. I really like it because everyone is so sweet they don't give you attitude like the other places especially when your irritable. They cheer you up instead just to make sure that your comfortable and okay. I just love the atmosphere. People should start coming here. read more

Owner was not welcoming, ignored me when I said Hi, looked at me as if I was from out of space and told me, don't come back again after I gave a $40 tip to her nail employee and not her. read more

Worst customer service ever. It was so slow and there was an extra hair cutter on the side yet they still made me wait over an hour for a haircut. Literally all they do is just go in their phones. read more

I only trust my hair cut and color to be done by Tammy or Ada. They were professional and thorough with my hair. Felt like she cared to pay attention to detail and making a good end result. read more

When i first walked inside they all started at me (awkward) after i told them what i wanted they told me to pick a color. It wasnt in a very nice tone but I guess since Im young they can talk to me however they please since I wont do anything about it. I asked for almond shape nails and all she did was round the edges & make the top flat. She was doing that fileing/ shaping thing too hard that it was getting uncomfortable. What made it worse was she couldnt speak english so i just had to deal with what she did. The whole thing took about 1 1/2 hours & i ddnt even get any design. I know they wanna make it look good but this wasnt exactly what i was expecting so i probably wont go back. Sticking to golden nails.. read more

I absolutely love this place it's on my way home and there are so many talented people that work there hair cutting coloring relaxing the barbers are unbelievable and the nail staff is amazing! I work in a salon and I appreciate clean places and good service! I will continue referring my people there for nails hair and barbering! read more

OMG - worse experience ever, even if it's close to home!! I had a regular pedicure done - price was $22 +tax. They didn't do a good job at all. My cuticles weren't clipped, my toes weren't even filed. I clipped my toenails prior to going in - just because I like it short. They did not shave off dead skin from bottom of my foot. Pretty rude workers - and what is service.....definitely NONE - for the customer!! This is my 1st & last time ever!!! Going back to Waialae - even if it's inconvenient- for $20 +tax - they do all of the above - and pleasantly done, liked they enjoyed being of service!! My daughter (whose only 15)-had her acrylic manicure done - can't believe they charge her over $55 +tax and did not massage her hand...omg it wasn't even bling bling!!! I thought it was way over priced - for very unprofessional RUDE work!! I should have listened to my daughter- and not tip them at all, they definitely did not deserve it!!! NO ALOHA.... TIPS ARE FOR SERVICE RENDERED.....just saying, for future reference - if you want business/ not lose business!! Take care of your customers.... DON'T EXPECT - TO BE TIPPED, IF NO SERVICE IS GIVEN!!! read more

Wait time for walk-in wasn't too bad - maybe 30 minutes with 2 people ahead of me. John cut my hair he took his time and I love the way my hair looks now! read more

I was looking for a place last minute to cut and color my hair. I initially went to another salon in the same shopping area but they were booked. I ran across this place and thought I'd check it out. There was no wait since I came at an off time (around 2:00 pm). I got color, cut and my brows done. The price was good and my stylist did a good job overall. I really liked that they used a color base with no ammonia that didn't smell or burn. read more

I only come here for my haircut, but for years now my barber, Johnny, has been consistent. I haven't done any other services but I'm pretty sure they're OK. A lot of people come in and they are always busy. I also like it now that they accept and honor appointments. I used to call in for an appointment but somehow I wouldn't get my haircut in the time I asked for even when I come in early. Too bad Johnny stopped doing the post haircut neck/shoulder/back massage, LOL! read more

Bad parking.. stayed here for hair color and I got rear ended. Pricing varies each time too from $16 one week to $20 5 days later.