My bike was picked up July 11, 2026. Didn't get it back until August 11. Bike was dead and had been…read moresitting since 2018. Got a full tune up and clutch pack replaced. They didn't replace the 10 year old drive belt (extremely important!) Wasn't happy at all. Was told it "looked good" so wasn't replaced. If that belt snaps, rear tire could lock up while riding and could cause a crash, Never mind being stranded. Belt needs replacing every 3-4 years! Also needed two tires. They ordered 2 Michelins. When picking up my bike, the front was a Bridgestone and the rear was a Michelin. I was charged for 2 Michelins. Was told the Bridgestone was a "Bridgestone Michelin tire" and that the 2 tires were correct. There is no such thing as a "Bridgestone Michelin" tire. The mechanic didn't check tires before installation. Bike died 5 times between going home and driving it back to shop. battery was loose and the idle was way too low. Needed bike back quickly because it was going to be shipped to another state on August 13 or 15. New tire was in on Monday August 10 and wouldn't be done until Thursday August 13. Unacceptable. I had enough and picked the bike up August 11, got $65 back for the price difference of the front tire. Still have to get the drive belt replaced in the other State the bike is going to. Now I will be out more money for something that should have been done, as it's a safety issue. I simply don't recommend this shop because of extremely slow turnover and critical lack of awareness. Caveat Emptor.

Avoid City Scooter for warranty, maintenance and repair work. They have a BBB rating of "F" under…read moretheir real name of OKI Motors. If you ignore my advice and use them for service, take a video with SOUND of the entire outside of your ride with the engine running so you have proof of condition! They charge a diagnostic fee NOT applicable to your final bill and want half the money up front. Prior to service, my Vino was so quiet, I had to take my helmet off to hear it running. When I brought it in for service, a customer asked what I was riding because "it was so quiet, I didn't hear it." He and Chris (desk guy) were joking they like loud bikes like Harleys. I said mine is quiet, like a Caddy and I like it that way. Brought Vino in 6/20/2023 for a sticky throttle. City Scooter said Vino needed new tires, and tacked on a $60 upcharge. Vino was "ready" July 6. Hubby picked up July 7. I started it, engine was beyond loud, like a chainsaw, NOT the quiet ride I dropped off. It had greasy fingerprints and liquid streaks all over. I found 4 large bolts and a washer under the seat. The steering column was out of alignment with the front fork. I brought it back July 13th to have the noise and alignment fixed, and handed over the 4 loose bolts. Desk guy's response? "Our bad." So after staff discussed how loud all scooters sound, I basically was called a liar for saying my Vino runs much louder than before "service." I say anyone who forgets to put parts back on a scooter can't be trusted to tell the truth. I was given nothing but excuses: the air filter might be bad (well, you guys put a new one in, so why not swap it out? Are your parts bad? Did you somehow miss another important step, like when Marty forgot to re-install 4 important bolts?); the engine noise was masked by the dirty air filter (too ridiculous to refute); "it might be the crankshaft" (why put NEW tires on my scooter and perform maintenance if that is what you thought?!!); "all bikes run that loud, we've heard worse" (wow, just... wow); "I'm not saying you're lying but" (another wow). I'd brought it back three times before they mentioned "crankshaft." 8/5 I call to speak to Jeff Wunderlich. "He's not available. I'll have him call you back." Jeff calls when I'm not home; has a heated convo with my hubby, who recorded him. Jeff kept insisting they didn't "touch the engine." You don't need to touch the engine to ruin it, you only need to drain the oil...but Jeff doesn't mention they did THAT, of course! An oil change is part of maintenance yet I didn't see an oil change on my bill. And the reason for that is someone drained the oil, then took my Vino for a ride, ruining my scooter's crankshaft bearings. Oki then tried every tactic possible to not let me guess what actually happened. Like the air box would make the Vino run loud. My scooter was so filthy because engine oil sprayed all over it. City Scooters/OKI charged me $1458. I asked for a refund of labor charges. I know Jeff Wunderlich, I used to board his dog Sparticus and he wouldn't admit his dope-smoking employees made a mistake nor refund me one cent. City Scooter said they didn't run the engine before servicing, so how could they tell if it was louder? (Who doesn't start up a bike first before starting to work on it?) What I got from Marty's "work" on my ride: a Vino paperweight. I took it to a real motorcycle repair shop; EPM said the only way the crankshaft bearings could go bad were if the scooter was run without enough oil in it. They said riding any longer would cause engine failure and my Vino was no longer safe to ride. City Scooter deserves ZERO stars for killing my beloved 18-year-old Vino.

We run a charity and we had a walking pilgrimage planned for months. I twisted my ankle 3 days…read morebefore the pilgrimage and was sure I was not going to go unless I find someone that had a wheelchair. No luck with that, we decided to call many different medical supply companies and Howard was the only responsive company that seemed genuinely interested to help us. We explained what we were doing and Camela was very thrilled when he heard about our charity and event. She was very nice and even suggested a scooter will be better if I want to move more freely on the pilgrimage. She was able to accommodate us in a very special way. I would recommend them to anyone looking for great service from people who care.

Scenario: your 74-yr-old small-town living, farm-dweller MI mother had her knee replaced 10 weeks…read moreago. She is doing well, still needs a cane but she cannot walk more than a couple of blocks. But, by god, nothing's going to stop her. "I am getting on Amtrak and coming to Chicago!" she tells you. My mother is nothing if not ballsy - or should I say "ovariesy?" I fret, "what are we going to DO with her? She can't keep up with us." This is where Howard Medical Company comes in. This place is the bomb! $15 per day gets you a 18" transport wheelchair (250 lb. weight capacity) - SO easy to fold up, has handles to carry it - fits into your Honda Civic tiny ass trunk. I talked to a woman named Bernie by phone - nice as hell - who says "we have plenty - no need to worry." They open at 8 am - I am there at 8:05 am - assisted by yet another wonderfully nice employee named Jim. He shows me how to fold it, adjust it, etc. This is too easy -pinch me, I am dreaming. I race home to our apt, Metropolis coffee in hand, and say, "Duretta Jean, get in the car - we are Chubby Girl walking at the lake!" Then to Target, then neighborhood strolling, then...oh the possibilities are now endless! A week I was once dreading has now become so much easier. Check them out!

Try and work with your customers on insurance issues. They were rude and couldn't care less to help…read moreme out even call my insurance to verify. They just texted me rudely that they weren't even going to try.

AAMS is the best! The date for my vein procedure was unexpectedly moved up so I had only a few days…read moreto find the required medical grade support hose in my size. There aren't many places where you can just walk in and buy the right kind. Nikki was really helpful with finding the best option for me (brand, size, and style) but it turned out they were out of my size. She immediately ordered a pair from the supplier and as promised, they arrived at my home in 2 days, well in time for my procedure. Really glad I found AAMS.

I rented the scooter for a convention in Chicago. Renting was a breeze, the rep was very…read moreknowledgeable and friendly, the contract was straight-forward, the scooter was delivered to my hotel on time, and the scooter was in great condition! Last year, I rented from a different company and it was a NIGHTMARE!!! They delivered to the wrong hotel & wouldn't re-deliver and it took me almost a month to get a refund!!! I told everyone at the conference to rent from Scootaround, if a scooter is needed!!!

I've rented from Scootaround 3 times now and won't hesitate to do it again! On time delivery. A…read moreterrific product, gives me no worries about my ability to enjoy my convention with ease. Thank you Scootaround!

Stay away and beware of their fraudulent actions! Never give them you credit card credentials! They…read moretake unauthorized, multiple charges on your cc and once you contact them asking for explanation, they either provide you evasive and contradictory answers or hang up on you with an arrogant tone as if you were the fraudsters (agent Jeff to be precise!). Typical for scammers like that... Never trust this company, it is a scam. Would give them -10 stars if I could. Regret my entire experience with them big time. I rarely leave reviews, but I wish people avoid this fraudulent company and save themselves time, grief and money loss. My experience was in LA but I doubt they have better service elsewhere reading all their reviews...Too bad I did not see them prior to using their poor service:(

They are dangerous as f#€k !! My wife and I used them in San Antonio and they have a feature that…read morereduces power significantly if it detects you're on a sidewalk. Not a big deal, right ?? Well, we're riding in the roadway in traffic with cars, trucks and busses and these scooters out of nowhere thinks they're on a sidewalk and reduces power, almost getting us ran over !! This wasn't just one or two of them, but every single scooter we got on !! We had enough of flirting with death and decided to Uber .... Riders beware !!

I have had to rent a car two times in the past two weeks because my car was in the shop. The people…read morebehind the desk, the people who picked me up, even the guy who detailed the car were incredibly nice, polite, and professional. I highly recommend them.

Incredible customer service -- truly above and beyond…read more I had an outstanding experience with Enterprise today. I initially thought my key fob battery was dead. After replacing it and still having issues, the team didn't stop there -- they came out with another battery to try, and when that didn't solve it, they quickly pivoted and realized the car itself might be dead. Without hesitation, they sent another employee out with jumper cables and jump-started my car roadside. That level of responsiveness and problem-solving is rare. Huge shoutout to Will and his manager Josh for acting quickly, professionally, and with a genuine focus on getting the issue resolved. This was exceptional service, and I truly appreciate how they handled the situation from start to finish.

Chris and the team are incredible. After the worst customer service I have ever received for…read moreabsolutely anything with Numotion, I called Chris frantic. I needed a stander and a gait trainer for my two year old. Chris was incredible. Numotion stalled for weeks without letting me order, their rep never returned any of my phone calls to move the process along. Chris ordered the stander that day, had it delivered within 7 days to my home. He arranged for a vendor to come help my son try gait trainers 36 hours later, placed the order the same day and will be delivered 7 days from ordering. Being a parent of a child with different needs can be challenging and Chris made this easy as can be. Give Chris a call. The service was fast with no bs, turnaround time was exceptional and he checked in through the process to ensure everything was going smoothly. Matt is amazing as well. He came out after business to deliver to my son. He set it up, and this mobile stander made him smile ear to ear! They took an incredibly horrible experience with Numotion, to one of the best customer service experiences I've had. Thanks guys :)

The rudest telephone receptionist i ever came across- this sets the tone for a business. she…read moreactually hung up on me mid sentence as i was asking a question. As she hung up she said -we don't need anything- excuse me i was not trying to sell you anything.

I have been to a handful of medical Supply stores throughout the States & I can without a doubt say…read morethat the variety of their in-store inventory is top notch. They have supplies that will be of great use to anyone who needs it regardless of how their medical issue affects them. When I went to the store, I could tell that the two employees working were from South America based on their accent & way of speaking. I was pleased to find out that it was her daughter & mother wotking there & that they're both from Venezuela! So, if you are someone who makes the effort to support businesses who employ people from South Ameri a, then here's another business to add to your list

I found Elite Home Medical Supply via a simple Google search; they were the first and last business…read moreI called. Normally, I read reviews and shop around, but considering the customer service I received from Mark on our first phone call, I knew I found the right place. Anyone who has ever experienced a medical emergency knows time is of the essence, so when my once mobile mom came home from the hospital (and couldn't walk), we were scared and helpless. I called Elite Home Medical Supply on a Saturday morning (of Memorial Day weekend) to inquire about Hoyer Lifts. Mark answered and told me he could deliver one Tuesday. After telling him about our situation, he made some adjustments, and delivered the lift with his son, Jake, that same afternoon. To add to that, they both stayed to give us a tutorial while we practiced using the lift with my sister-in-law. After that, my sister-in-law went to the store to purchase a commode and bedside table. At the store she was accommodated by rockstar employee, Jasmine. I think the fact that Google revealed to me Elite Home Medical Supply, which is 35 minutes from my home, was divine intervention. These people are angels, and my family is forever grateful. Thank you, Emergency Home Medical Supply, for being there for my family when we needed you the most.