UPDATED REVIEW: Within a few minutes of posting the review below, I got a response from Clutter, saying that I must have experienced a "glitch" on their site. I was encouraged to visit their homepage, instead of the link from the google ad, and enter my zip code. Upon doing so, I was immediately provided with quotes; however, the lowest rate was $113/month for the smallest unit (5'x5'), which is more than 15x the rate they advertised on Google. This is what we call a "bait and switch". Now, they do also claim to have the "lowest price guaranteed" (although, notably, there are no details on this to be found on their website), and this is nowhere near that, so I messaged Clutter back and asked if they'd be willing to match their own advertised rate of $7/month, but haven't heard a reply back yet ;-) See my attached photos which show their advertised vs their real rate, plus their "glitched" website which shows their guarantee. -------------------------------------------------------------------- PRIOR REVIEW: Saw a google ad for storage at $7/month - which seemed too good to be true (more on that later) - and I clicked on the ad. It took me to clutter's homepage, which listed storage sizes, but oddly enough, no prices. They asked for my name, telephone number, and zip code (optional) to give me a quote; when I entered the information, a blank pop-up appeared, without any info, and closing it took me back to the same homepage. So, if this is how my dealings with them are at the start of our relationship, I can only imagine what dealing with them is like when actual money and items are involved. Then I read some of the 1-star reviews below. No thanks, Clutter! read more

See all

The clutter team is on your side! Orin and James did all the Heavy lifting! They packaged they wrapped they disassembles complex furniture and took pix of everything to match our barcodes item inventory online. So far this service sounds like a genius solution. We have yet to request things back but I expect hat will exceed expectations.! Well played Clutter we feel lighter already! Moving your home in LA, storing throngs for your company, helping an elderly person to move- these people make it smooth sailing! read more

Clutter Storage - Orin and James post de-clutter workout! - Self Storage Near Me

See all

Would avoid! Delivery guys get comped based on good yelp reviews so there are an influx of 5 star ratings here. Was a huge pain to get my items delivered back to me and my clothes and shoes were destroyed from the packaging. All my hanger clothes were rolled up, suits included, and shoes are completely destroyed. Also they disassembled things that weren't supposed to be and wrapped the nails and screws into the same tape that they wrap the boxes in making it very easy to miss and throw away with the rest of the packaging. Resulted in hundreds or thousands of dollars of damage from their negligence. read more

See all

Jacob and Angel did a fantastic job!! They were quick and super nice. Would use them again for sure! read more

Clutter Storage - Self Storage Near Me

So, I had almost 90 boxes of tile, which I sold on Craigslist. The buyer, was not ready for the tile so arranged a company to come pick them up. I was thinking "uh oh, this is going to be a mess, who knows how well they stick to a time frame... What is the "Clutter"?" Well, I was told they would arrive at 7a.m., and arrive at 7a.m. they did. Had the pleasure of meeting Michael Marquez, and Orrin Neal, very professional, very nice, very easy to work with young men. It was awesome, some of the boxes were not holding together, they had tape, and taped them up, added the stickers, did the scanning, and organized and loaded in a very efficient manner. During the process it was noted that the tile buyer had not reserved enough space, which they advised immediately, gave her options, called dispatch for her, etc. The entire process very easy and painless and if I need storage in the future or someone asks me for a recommendation I will definitely tell them to call Clutter, and request Michael and Orrin. read more

Clutter Storage - Orrin and Michael - Self Storage Near Me

Hulland, Anthony, Ivan, and Eduardo did an exceptional job. They were timely, very polite and respectful, and always found a way to make it work when running into unexpected issues. Everything was packed with care and attention from start to finish. I highly recommend using Clutter for an easy, stress-free move! read more

Clutter Storage - Employees - Self Storage Near Me

Tyrone, Tommy and Kevin were awesome! They were very professional, and I am very grateful for them and Clutter. I would definitely recommend and will use them for any future moving moving needs! read more

Clutter Storage - Tyrone, Tommy and Kevin - Self Storage Near Me

Paul and Anthony were great. Easy to work with. On time, worked hard, easy to communicate. read more

And you will be charged a full month storage rate when you only have one week left. The company Will not refund the difference. You will not be told about this upfront either. -"Just sticking to the contract." read more

Eric & Eduardo were very efficient , polite and thorough. They were careful with all of my items items and overall made moving a lot easier. The process is streamlined with the apps & they update you with how full your storage unit is as they pack up the truck. I will use clutter again next time I move. read more

Clutter Storage - efficient movers - Self Storage Near Me

Arely and Marcell were really great with delivering our items. Efficient and quick. Happy with them read more

Clutter Storage - Arely and Marcell - Self Storage Near Me

Today Donald and Brandon were bringing my stuff back from storage for move-in. They were very patient with me. Did their work quick and clean. I'm completely satisfied with the company Clutter and with the moving guys! Never had any issues or problems! 5-star service from Brandon&Donald! read more

Clutter Storage - Self Storage Near Me

WARNING DO NOT USE THEM AT ALL!!!! Clutter itself has become such a rip-off from what they first promised to where I am now. It's costing HUNDREDS of dollars to get my stuff sent to me compared to what it was before ($9 bucks a box, which was still high now it's about $20 PER BOX plus a 100+ dollars SERVICE charge on top of it) It's only GOING UP every single month and it's a MASSIVE rip-off. DO NOT DO THIS. Avoid it at all costs it's WAY more now than a storage unit would cost me. They are an absolute nightmare. DO NOT DO THIS COMPANY AT ALL!!!!! BIGGEST REGRET was every doing this company and their LIES!!!! read more

Clutter Storage - Just an example of what it will cost you to get YOUR stuff out on TOP of your monthly fees. - Self Storage Near Me

punctual, efficient, very professional and did a great job taking care of my items! Will use them again in my next move

Whoa. Our firm is a long time customer of Clutter. It began as such a great solution of bringing your items to you and taking others away. I only need the pick and drop off service a few times per year. They are now charging $79 per mover and $19 per box whether picking up or dropping off. My next trip is going to cost me over $500 -- I will need to look for other options as this is cost prohibitive. Also, the arrival window begins at 7am. If you're charging me over $500 for a pick up and drop off combo that's going to take your guy(s) about 30 minutes, ya gotta give me at least office hours start time of 9am. read more

Worst moving experience ever. Regret wasting time, money and resources on this pathetic, incompetent company. Ruined my expensive furniture, lost my mattress and only compensated a third of the cost. Overcharged for my storage unit and under promised. Would not recommend to anyone. read more

Can't say enough about the quality of care this company took with my storage items. You have to experience this level of professional handling to believe it. The prices are reasonable and their website - where you can see and monitor your stored items and do additional planning is really fantastic. These guys are very responsive and move quickly on customer requests for support. Highly, highly, highly recommend Clutter to anyone who needs to store valuables. read more

Hulland and Cory really went above and beyond to complete our move. They were organized and moved fast. I would definitely recommend this team! read more

Clutter Storage - Self Storage Near Me

We're going on day three days now a message was left from a supervisor team member, but they never gave me a direct phone number to call back. Still have no mattresses and my children -and I are sleeping on the floor. I would like a reimbursement as soon as possible instead of waiting 5 days till they find my furniture that I paid $5400 for a year and a half And I don't still have my mattresses, need a reimbursement at least $1000 read more

first time user of Clutter and man was this a seamless process! The group of Jasmine, Jacob and Cluberman were fantastic and super friendly. If you guys ever need anything moved I highly suggest you request this group! In and out and did it super efficiently! read more

Clutter Storage - Self Storage Near Me

See all

Great guys. Clinical work. Very impressive. I would choose clutter again in future if required. Amazing option if you do not need physical access to your stuff. read more

Clutter Storage - Efficient storage, moving and packing. Amazing choice. Great team. - Self Storage Near Me

NO! NO! NO! Run from this company! I had no choice but to use them after they bought out MakeSpace. I was hesitant with all the bad reviews, but again, had no choice other than to have them return my things. Your items will most likely be lost, stolen or damaged and they will only cover $1 per lb. So many people are upset with this company. Protect yourself and don't let them get away with this. read more

Clutter Storage - My brand new nightstand. :( - Self Storage Near Me

See all

This company sucks asshole. The keep canceling my appointments without notice and keep charging me 100 cancelation fee without me canceling. It's really hard to get in contact with them it's just terrible. read more

Absolute worst way to store your stuff. They charge you for every little thing - want one thing out of your storage facility? $50. Want to store something? $50. And the best part is, you have no idea where your facility is located and you can't go pickup stuff yourself so your stuff is literally held hostage by them until you pay them money. Want to cancel your account and get your stuff? You have to pay them $200 to drive yourself to wherever the hell they stored your stuff (50 miles away for me) to pick it up. If you love spending your money for services that you can easily do yourself, then this is the place for you. read more

WOULD NOT RECOMMEND. Getting your items out of there is a nightmare if you have them stored and need them picked up by movers.... well you can only have them picked up by movers. They don't allow you onsite to access your own storage unit. A call back takes 2 full days at minimum, their Customer Service chat, Meghan, is rude and unhelpful, my rates doubled during the time I had my stuff stored (I didn't add or take out anything), and the cost of an appointment to have your things picked up is no less than $400. Go elsewhere! read more

VERY disappointing experience. Poor communication and responsiveness. They dropped off the wrong items at my house and didn't return my bed, which is quite essential in a move. How can you lose a king size mattress?! They were impossible to contact, no meaningful response, no urgency to find back my own bed... filed several claims and called multiple times, but still haven't heard back - always just anonymous voice-mail. They have a pretty useless chat functionality for Customer Service.. impossible to get in touch with a human when you have a problem, after they screw up something. It's been over a week, and I still haven't heard on the status of my bed, or whether they're even looking for it. It's not something you just "lose". Dispatch contact was quite rude, no apologies, said she would have her supervisor call back in an hour, but never heard back. read more

I never thought I'd enjoy Masochism until I had the pleasure of using Clutter. 1 Year and $4300 later, I write this love letter, recounting all the wonderful ways Clutter disciplined me. I used Clutter because they said I could store all my items at competitive prices with unlimited pickup and returns including free packing. But the delicious twist was that Mistress Clutter changed the deal in mid stroke of my economical orgasm. 1st they limited the number of return trips allowed. Then they started charging for the trips. And then they added a truck charge and a labor charge per box for any trips. Yet being a good slave my hope for a strong rapture still remained effervescent. Oh, but Clutter, the ever inventive cruel mistress devised yet a new mind bending torture: She simply disappeared some of my stored items! And here today I write to you my friends while beholding my large blue balls: Submit to Clutter, Slaves, the way you were born to, since your destiny is to be ripped from your money and belongings. Goddess Clutter awaits you. read more

I had such an incredible experience with these Clutter movers: Roberto R Da Vonte' Coleman They were kind, had good attitudes despite the rain, and worked safely AND quickly. I was so impressed. Moving can be stressful. Moving into storage can be even more stressful...but this felt so easy! Thank you both! read more

My items came back damaged. Other issues: -incorrect billing plan selected by movers during pick up -sneakily charged $25 for scheduling drop off -no tracking info sent on the morning of drop off with an 8 hour time frame -confusing to send a request for electronic signature via text the day before drop off Although my billing plan was adjusted when I caught the mistake, they overall seem much like a start up that needs to get it together. Very disappointing. read more

See all

As many people have said, they use BAIT AND SWITCH pricing and have the worst customer service. The start of this journey went so well with having an easy online portal to handle all the guess work and setup. It goes straight down hill from there. In my experience, they had sent only 2 people to do a job that should require 3. Since the 2 people took 10 hours to do a 2 bedroom home, they charged me the full 10 hours for 'packing', even though all my items were in boxes. What gets worse is that they claimed my home would only need a 10x20 storage space. About 80% of the way through, the movers and a clutter rep said I needed a 10x25 space. I agreed to the mover and confirmed this with the clutter rep before they left with my items. Once the final bill came through, they charged me for a 10x30 space and am claiming I am 9 cubic feet over. Clutter is a surface level tech company that uses a website to help get you hooked, then the true form of a moving company horror takes over the second they get your personal belongings. I am still waiting for any sort of manager in their customer service department to give me support, as all it has been is the same auto-generated responses. I will be claiming a refund through my credit card as they are impossible to deal with. read more

They lost a bunch of items during my move which totaled to a lot of money but two things are completely irreplaceable and I'm devastated. A handwritten note from my deceased father that I had framed on my bookshelf and a painting of my eye commissioned by my mother. They also chipped my original hardwood floor which is going to be insanely expensive to fix. Additionally they refused to move certain items so I had to hire a couple guys on TaskRabbit to complete the job and ended up paying an additional $500. Most of my kitchen ware was broken. Finally, I was completely uncomfortable by one of the movers' advances. I brought up these issues with their support team and opened up claims and have been completely ignored. Honestly the monetary value of lost/broken items and the extra cost of the separate team but I am completely devastated by the loss of the note from my father. As mentioned above, he's deceased. I will probably never forgive myself for trusting it to be safe with my movers even though I was completely overwhelmed with the move (outside circumstances made it a really stressful time). There's literally nothing I can think of that Clutter could do to make this right. DO NOT USE THEM IF YOU HAVE ANYTHING YOU CARE ABOUT TO MOVE. read more

Team was exceptionally professional and efficient. They came in did the.job.as required. I will surely recommend this company

We used Clutter to move us from an Appartment complex to a home. The team was very safe and professional, wearing masks the whole time and social distancing. read more

Clutter Storage - Clutter Team moving us to our new home - Self Storage Near Me

used them today and the service was grea! They came in did the walk through and even finished packing my stuf! In and out in 1.5 hour.

Solid experience when it came to getting my stuff stored for a temporary move. I needed a TON of packing done, because a work commitment kept me out of town weeks longer than expected, so I had ZERO time to pack. Movers from Clutter were rock stars, because it was So. Much. Labor. They earned their tip, and I was really happy... ...until I tried to get my stuff back. That part has been truly inefficient and costly thus far. And their customer service platform is ridiculous. Everything in funneled through their online platform. There's no directly contacting anyone -- just clicking on a button and waiting for some one to call or email you back. The rep that returned my call did so at 6 a.m. -- almost 24 hours after I left a message trying to schedule the return of my items. Another IMPORTANT thing -- DO NOT use Clutter unless it is a LOCAL move within the same city. I moved 1 county away, and they do not service my new area. I thought I could handle that... until I learned that they won't allow me to schedule a moving company to pick up my stuff from them. What's super-inconvenient (and also low-key extortion!) is that they I have to pay them to move my stuff to another moving company or location within their service area. They will unload their truck (and charge me fully for the moving fees to return my items) and THEN I ALSO have to pay movers to load up and bring myself stuff to me. It's a pretty shitty business model. Especially after paying them to store my things for 11 months. And since I can't get a human on the phone to discuss any other feasible options... I'm left to give them this review. Clutter is pure GARBAGE. read more

These guys have been a blessing! They pack and pick up your stuff and put it in storage! Supplies were all FREE! Boxes, tape, packing paper! I had some intricate Ikea closets to take apart and they did it for me. After moving into my new place I scheduled some items to be dropped off and the process was quick and efficient. My only tip to you would be to detailed exactly all of the stuff they'll be picking up. That way you are sure you are getting the right size storage unit. There was a couple of dents on the mantle they moved for me but for the price and value of service I'm really happy overall. Moving is not easy, but you make it less stressful! Thank you Clutter! read more

Clutter Storage - They even put the bed back together! Wha?! - Self Storage Near Me

Overall it was a good experience. I would recommend them if you don't need to access your storage items frequently. Otherwise that's where it gets pricey. I like the ease of the process (pick up and delivery) and you don't have to do much but just show the team what you need and pay the bill. Everything was seamless from start to finish. read more

I feel like it is expensive considering everything was packed except a tv/ottoman. On the other hand it was labor heavy and a move I would not have been able to do myself, so it is justifiable in a way. The movers Eduardo Gonzalez and Marcel Washington were extremely friendly and helpful. Keep in mind that your move might/can be really expensive if you do not have anything packed and have furniture/appliances that need to be moved. read more

Clutter Storage - Eduardo Gonzalez and Marcel Washington. Awesome guys. - Self Storage Near Me

Abysmal customer service and shoddy business practices wins the day. I've been a Clutter customer since 2016. It was only a short while after they opened up in Los Angeles. They were great for a number of years. Recently, pre-COVID, they raised prices with no clear, direct notice. Then they changed policies about pickups and deliveries to elevate cost and kept customers in the dark. Upon final delivery they misplaced two of our items and will return them "when found." Nobody needs a storage company like Clutter. Especially in times like this. Avoid using them at all costs. read more

Please stay away from Clutter storage. It all starts out good then the monthly rent keeps going up. What started out as 99 dollars a month has grown to over 500 dollars a month. If I want to get my stuff out I have to pay an additional month's rent plus delivery fees. So basically I have to pay over 1200 dollars just to get my stuff out of storage. Please don't make the same mistake I made, use any other storage company. DO NOT USE CLUTTER. I will not provide my information because I will not allow clutter to exploit me. CLUTTER is holding my belongings hostage, I am trying to save enough money to get my stuff out of CLUTTER read more