Awesome, took car in for State Farm claim, other drivers fault.... they simply handed me the keys and receipt, said "no charge to you, have a great day" and I jumped in and drove away. Car looks awesome, no haggle, no issues, THIS is what a repair experience should be! I also applaud State Farm (not my insurance company). read more

I wish I had a better ending to my story because in a lot of ways this place was pretty good. One the positive side, they are friendly, fast and accommodating. They saved me $1000 by rigging my bumper back on after I tore it off on a curb (great job me.) another body shop i went to said they couldn't fix it and it would have to be replaced...awesome. But their work also gave me 6months of headache. See there was this noise after they reattached it. A sort of flapping noise and high speeds and it was LOUD!!! I took it back numerous times. They replaced other parts I had damaged, tightened things up, told me they fixed it (to no avail) and finally, after taking the owner out on a test drive to hear it, shrugged their shoulders and told me there was nothing they could do. Awesome again. Well I tried to live with it, I drive it across country like that. 3,000 miles at high speeds and deafening flapping. Finally I took it to Honda and they had it fixed in 30 minutes!!! Ahhhhh peace a quite. Coachcraft had incorrectly put the liner under the hood back on when they reattached the bumper and it cost me several months of annoyance and several hundred dollars. Thanks guys!! read more

Ehhhh, I'm a little torn. Their customer service was great. I was recommended to them by my dad. Apparently they drove all the way to Cali to rescue my parents. AWESOME! So I got into a pretty nasty little accident in my mustang. I bent the frame. The insurance company was going to total it, but the car was worth a lot of money. An 04 with 50000 miles and A LOT of after market parts. My baby. Anyways, the time it would be finished kept getting put back. My car was out of commission for 2 months. "Parts were back ordered" "waiting on this" blah blah blah. When I finally got my car back they said there was something wrong with the steering. The problem I thought they were talking about was already there. The steering wheel would click when I turned the. No biggie, this problem however was completely different. (My fault yes) but going 65 on the freeway you could shake the steering wheel it would drive straight. I later found out it was the rack and pinions. Also I KNOW my car had at least under half a tank when I left it. When I actually left the shop I ran out of gas down the street, the guys at the shop came and brought me some which was nice but when I'm paying almost 5 a gallon for 91 octane I was a little upset. Would I recommend them? Yes, possibly. They didn't jerk me around and they DID save me some money. read more

I've had several opportunities to have work done at Coachcraft. I find them VERY professional, help with insurance, have rental cars available (do the paperwork even though it is not their job) and return my car clean inside and out and return the car before promised. They are a pleasure to work with and I'd recommend them to anyone. read more

I cannot say enough good things about coachcraft!!! They're amazing people, great service, and amazing work! They make getting in a cr accident and back on the road a walk in the park. Everyone there is extremely helpful. Their work is flawless. I've unfortunately had to have my car fixed there three different times in the past two years (thankfully not my fault) and they deal with the insurance companies and get the job done quickly with no lack in quality. I would recommend them to anyone! Rick and Perry you guys are great, BUT I hope I don't have to see you again anytime soon! Haha. Thank you for always doing an impeccable job!!! read more

Rick and all the rest of the staff are great! The work quality was excellent!! Should I need future work done I will not hesitate to go here. I recommend them highly. read more

So I am an insurance agent with a vey reputable insurance company. This shop happens to be on our "preferred provider/select service" shop list. I had one of my customers take a vehicle that had been damaged as a result of black ice to their shop. While the actual workmanship was done just fine and will be covered by a warranty under the insurance company for the time the owner has the car, the headache and never ending phone calls my office and I have had to make to get through the insurance process was atrocious! I do this day in and day out and have only come across a body shop a few times that simply throws up their hands and puts things into the hands of the client like Coachcraft does. The workmanship is fine as I said however I would shy away from ANY insurance related work as they are simply NO help. read more

I am very glad that I took my car to Coachcraft for a complete repair of the front end. When I got my car today, it look better than before. The front was smashed from an accident and it was restored extremely well. The staff were very knowledgable and easy to talk to. They coordinated with my insurance and all the paper work were taken caref off. The explained to me the lifetime warranty. I was glad that I found this place. I would recommend it to my friends. read more

Professional, curteous, timely, a really quality outfit. Can't really say enough good stuff about these folks. They repaired my husband's truck in less than a week and when they were done, you couldn't even tell that someone took out the whole front driver's side in a hit and run. The paint job was perfect even though the truck was 3 years old and had never been garaged. Everyone was so friendly! read more

Great experience at Coachcraft! Working with Shane was a pleasure throughout the process. Our Subaru looks brand new. Could not be happier. Thank you! read more

I had such an amazing experience at Coachcraft Autobody. After getting into an accident, the last thing you want to deal with is hassles. Well Coachcraft, goes over and beyond with customer service. Everyone that works there are really friendly and very pleasant to deal with. When I dropped my car off for service, they had the rental all ready for me. My complete experience was wonderful, I highly recommend Coachcraft! read more

I was in a car accident right before Christmas (other person at fault) and Geico wanted my car to go to Steve's Collision in Sparks. After reading reviews for Steve's (none were positive) I decided against that location. I chose Coachcraft because I had some knowledge of them from my previous job, and they had lots of great reviews online. So glad I chose them. Cory kept me informed every step of the way with the work being performed and what parts were being ordered. He let me know what parts were coming in new or used, as well. I got my car back yesterday and I couldnt be happier. It drives the same as it did before the accident ( I noticed some shaking while stopping on the freeway and will contact them about it, but am confident they will check it out). And my car looks amazing. I honestly think it looks better than it did before the accident. The paint job is wonderful, there are no scratches or scrapes, and they even cleaned the inside of my vehicle. Coachcraft is definitely the place to take your car if you are in an accident! read more

I just picked up my car at Coachcraft. It looks beautiful. These people are the best ever. The employees are so wonderful, and my car looks brand new. They're attention to the little details is awesome. They will always get my business. I am extremely satisfied with the outcome. read more

I had been rear ended at a stop light and had quite a bit of damage. I decided to go with Coachcraft since they are a Nationwide shop and I could not be happier! I picked up my Kia Soul on Tuesday and it looks absolutely beautiful. Cory was the estimator that helped me and he was fantastic at keeping me up to date on the time frame. I would recommend Coachcraft to anyone that asked. Thank you guys for doing a wonderful job!! read more

Years ago I took a car to Coachcraft & they did a fantastic job. So naturally I went back. So, so sorry I did. I initially went over what a wanted with Rick, a stripe on my car. I got quoted a price agreed to it, & dropped my car off. It was only supposed to take a week. I was understanding that they were short on employees, & their painter was working over. This slowly turned into a month. Got my car back & it was not what we had agreed upon. The stripe did not go all the way down my bumper. Rick thought he'd do me a favor & only charge me $100.00 extra. Even though I paid already to have this stripe down my bumper, I paid the extra $100.00 to just be done with it. I get my car back, there was paint stolen from the trunk of my vehicle, (yeah my fault, they cannot be responsible for things stolen from your trunk). The completed stripe that was put on my bumper was so terrible, the lines were not smooth like the rest of it, but raised like someone painted it with a stencil & ripped the tape up & left it as is. I was so upset I went to Concourse to clean up the work. Concourse looked at it & said it was unacceptable. They called Coachcraft, explained the situation & sent me back. They did an okay job of smoothing it over. Then I noticed about a week later, the paint was starting to peel where my trunk closes. Too bad, let it peel. I will never go back again. If you read in one of the comments below mine, someone else had things stolen from their car. I am not the only one!!!! read more

I took my 6 month old car here on the recommendation of my insurance company. I was told it would take 10 days to two weeks for the repairs to be made, depending on the damage. Seemed fair enough as the passenger door was inoperable. They had my car for a week, I hear nothing. So I call and am told that there wasn't any damage to the center pillar and it should be another week. I wait and again hear nothing. Never once did they contact me to provide me any information or updates. After the second week I am told it will be another week. After three weeks I go to pick up my car and am shocked to find the condition it is in. There was/is dirt/dust everywhere....the black carpet was a shade of grey, every vent, every nock and cranny has dirt even the glass is smeared. The car is absolutely filthy. They explain to me that they are not a detail shop. Which is odd considering they do paint and body work. I then take the car to have it checked over and find several issues....They failed to properly adjust my back hatch so it scratched the paint on the bumper, the back passenger molding was loosing hanging as the rubber fastener had been torn (they were kind enough to just fold it up and close the door), the hood had scratches that wasn't there before and the best one....they chipped several areas of paint around windshield when they used a screw driver to take it out. My husband took the car back and they repaired those things however the car was still filthy. It was also really amazing at how fast they made those repairs when they had to pay for a rental car. It was also really amazing that they suddenly kept in contact. I can't imagine what my outcome would have been if I hadn't gotten a second set of eyes on their hack job of a repair. If you aren't worried about the details of your car, this shop might be your place. I have waited a few months to write this as I didn't want it to be out of anger, however people need to be aware of the type of work that is done here. read more

Had my front end repaired with Jeff supervising the process. Absolutely best auto body repair experience in Reno in 25 years. Everyone is helpful, empathetic and works to make sure you're heard and satisfied. Most importantly, estimate of time, communication of progress, and completion to my satisfaction were all obviously priorities of theirs. Highly recommend them! read more

I had damage to my car's frame, damage to the left fender, left headlight, left side of my bumper, left side of my grille. When I asked how the mechanic was going to repair the frame, I was told that they 'eyeball it'. In this day and age of computerized repairs, eyeballing it is pretty primitive. Took them over a month to get all the parts and repair my car. Their repair cost went way over the estimate provided by my insurance company and Coachcraft tried to get me to pay the difference. I do know that when a repair shop is contracting with the insurance company, you don't pay the difference; the repair shop and the insurance reaches repair agreements without involving me. I called my insurance and they were able to sort out the mess. By taking over a month to repair my car, it was gong to take longer than what my rental coverage is through my insurance - not to mention the estimated repair time was for less than two weeks. I called my insurance again about the rental, my claims rep had Coachdraft pay the difference since they weren't able to repair my car in the time frame they agreed to with my insurance. All I paid for in the end was my deductible and a lot of frustration with this crappy repair place. The owner or manager (I don't know who the hell this guy was) was a total jerk and I think with all the extra cost he kept trying to pile onto me, is a total crook. Don't have your car repaired here if you want a smooth repair job. read more