I ended up here for all the wrong reasons, but I'm sure happy I did. Great staff, super friendly and wanted to get me safety back in the road. Thanks Martin and team!!! read more

Went in on 1/12 - had to have new battery - was offered a oil/filter change and I said go for it. 5 days in - it's leaking badly - and is now in my shop where I always go (they are closed Monday) - not good - see pics, new oil! Part 2 - it was a valve/gasket- mechanic said it was hard to miss as it's right on top. He is going to do some other things regarding... learned my lesson. read more

Coastline Auto Care - Overnight oil leak ( new oil on the ground) - Auto Repair Near Me - Los Alamitos, California

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The worst: short version, given a price over the phone, went to pick up and it was 25% more than quoted. Long version: took my kids car there, the repair was more than what the car is worth. That's fine. Was quoted a price. Expressed my displeasure with the cost, guy was super nice and said he would find a coupon and try to bring price down. Go to get car, price is almost $200 higher than the previous price (not including the mysterious helpful coupon). I told the counter gent, this was a bait and switch. His response, "we've been in business 30 years, we do not bait and switch." I asked what he would call this then. Being a female (as any other woman ever can attest) I HATE going to the mechanic. I said, I don't know if you would do this to a man, but unscrupulous practices like this, and gaslighting me (eluded I was lying about the price I was given- I am sure that happens, but not with me) are endlessly frustrating. He said, "My mom is a female." With retorts like that, continuing was nonsensical. If you are cool with being ripped off, demeaned and generally treated like you are a lesser human, 10 out of 10 recommend. However, I will never be back. Fingers crossed the company will continue with its high end practices and comment that I am making this up, being a hysterical woman, or perchance tell me to calm down... one can only hope. It's 2026, do better, HATE that my kiddo had to see this. read more

Jesse Gomez was the main person we interacted with and his service was quite under par. We asked if they knew when our truck would be ready (dropped off before 9) and he said no. I asked if he had a rough estimate and he said no, some time today. It was like he was going out of his way to be unpleasant. We've brought our vehicle here for service several times, but decided we will go where they treat you with respect and try to meet your needs. read more

They don't take reservations. They open at 7a I got there at 6:40a and I was car number 6! I didn't wait. There's got to be a better way for a simple oil change read more

absolutely horrible. they diagnosed problem, fixed it but put wrong coils on for that particular truck, therefore had to take back. home for 3 hours, then truck making loud noises (fan was hitting medal, causing sparks). drove down street to take back and "check gauges" light appears and can barely turn the car. arrived at car station and spoke with manager - seemed like he didnt care, kept saying it was a coincidence (he mentioned the water pump) was busted and needed a new one. we went back and forth - i said i will never go back here - they seem dishonest-mentioned a negative review-no comment. he walked away and came back and said you need a water pump and we can fix but if something else goes wrong-we would blame them! he asked if i could call my husband so he can talk to him?? why - they have been dealing with me and he is unavailable anyways. ******************take car to norms for any repair********** read more

Do not take your car there! They are crooks! Our car had over-heated and the car was towed Coastline auto. They replace all the hoses and radiator, air filter, cabinet filter, oil change...etc. total repair cost $2200. We took it home and decided to check the air&cabinet filters. To our surprise the original filters were still in place- see attached filters. 2 days later we smell oil coming from the vents and decided to take a to the dealership. The dealership found the cylinder head warping and cracking. The radiator and all hoses, filters ....etc. The final bill $5500. We plan on pursuing legal action. read more

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I discovered at 3:30 in the afternoon that I had a nail in my tire and it was nearly flat. I called Coastline and asked if they could see me/fix this that afternoon. They were great! Told me to bring it in and they would take care of it. I worked with Mike and he was friendly, professional and very nice, in spite of being very busy. They had my tire fixed/patched and I was back on my way in about 30 minutes. Price was GREAT (i.e. free) too!! I'll definitely be taking my car back there for future routine services. read more

First time bring in my car for alignment. Bill the manager could not have been more pleasant and helpful. Finished work in two hours. No hiccups with pick up . Smooth process. For $130 and no hassle definitely will come back if any other issue. Money well spent and my service was excellent read more

I've been servicing my family vehicles here for over a decade. They are honest, friendly, and have reasonable prices. I highly recommend this shop. read more

Love these guys, they all take great care of me, but Martin knows me by name and is the man!! Got me covered!! I live a few cities away and come all the way here, even if I need towed. Gotta come to my guys. Been coming here many years. read more

I have had nothing but wonderful experiences here. I have been taking my car here for all repairs and oil changes for the last few years and they always take care of my car and are transparent about everything. Also, the prices can't be beat. I've been to some places that just rip me off. Thank you for always taking care of my car needs! read more

It appears that this "car care" facility has gone the way of the stereotypical "rip-you-off" mechanics that we are all warned about. Back in the day when Brent Gustin managed this store, I trusted Coastline with all my vehicles and referred this shop to all my friends. I have been going to Coastline for better than 20 years. Now they treat me like a frail senior citizen with deep pockets to pay for unneeded service, not the Marine Corps-trained auto mechanic that I am. "Your tires are too old to be on the freeway," I was told today. "Look, here is the manufacture date, 1314, that's the 13th week of 2014. Tires should be replaced after five years." I purchased these tires from Coast line in 2017, by their records. That means the tires were already three years into their five year lifespan. If you visit Road & Track's webpage, https://www.roadandtrack.com/car-culture/buying-maintenance/a25577/how-to-make-your-tires-last-10-years/ , the article here says 6-10 years is a more accurate number. "These were good tires. They were very popular in the day." These are Goodyear Assurance tires. Visiting Goodyear's webpage, https://www.goodyear.com/en_US/support/tire-warranty/tread-life.html , this model tire is still being manufactured and sold and have a range of 60-85,000 miles (depending on the specific model). I have a total of 94k miles on my car. I probably had 50k on the original tires from Toyota when I bought the replacements. And this webpage even states, "In addition to the provisions of the limited warranty for covered warranty conditions, any new Goodyear replacement tire listed below is warranted against treadwear wear-out based on the following table for up to six (6) years or the mileage indicated, whichever occurs first..." Six years by the manufacturer's standards. "You see this crack between the tire and the tread? That's where air can leak out of your tire. Very unsafe." Really?!?!?!? These aren't retreads. I'm surprised they didn't push for a nitrogen fill. But I think my disbelief in their BS was showing on my face. When I brought up the fact that they sold me "old tires" with 2 years left on them, Martin Herrera, by "operator" said, "You didn't buy these tires from me. Who did you buy them from?" I pointed to the shop and told him I bought them from this store." Martin claimed, "I look at all the tires that come into our shop and if they are old, I send them back. Who sold you these tires?" Do you remember the last time you bought a pair of shoes? What was the name of the faceless clerk that sold them to you? Was it six years ago? And you can't remember the clerk's name? Shame on you for not filing away this tidbit of useless information. Maybe that's a bit extreme. How about when you last filled a prescription at your pharmacy. What was the name of the cashier that rang you up? No wait, not the last time you got your refill, instead the time six years ago that you visited this drug store. Shame on you for not wasting gray matter on this bit of trivia. And Isn't it interesting that Coastline is getting 1-star reviews for the last 18 months. I don't often Yelp, but sometimes it's necessary. read more

I had been bringing my SUV for several years for oil changes and other things. When I took my car home the light came on in my SUV. I had my uncle look at it. He checked the whole engine compartment & told me the oil had indeed not been changed. I was very upset. This happened a while back but now filing some papers I decided to upload this review because I don't want someone's engine to get damaged. The staff has always been great, but please staff you need to check your shopworkers because someone is braking the law. I suggest the shop right behind them, Norm's Automotive, they have all excellent reviews. read more

Great customer service and fair pricing. Always have hot coffee in the morning as free drink

I have been coming here since I was 16 years old. My father has been coming to Coastline since they were located near Ralph's. So my family has been coming to Coastline for over a decade. I was recently there, with my fiancés car. She was having issues with the engine and needed the car fixed in order to get it smogged. I explained the situation: She has been to multiple places which have said the same thing, a broken gas cap. Yet none of these places had told her that she can only get it replaced at a dealership. So I said I would take it in for her. I take it to Coastline like I would have with my car. And they said it was multiple solenoid valves that were stuck open. They printed paperwork for me explaining what the codes were and what needed to be done. No price on anything, just the information. He then tells me it would be about $1,500 for parts and labor using the sheet that was given to me. I said no problem, let me talk with my fiancé. We end up taking the car to a different place, where they smoke test it for half the price, and figured out the diagnostic and fixed the issue for $250. I saved over $1,000 getting the correct second opinion. I'll never be back. read more

No problem with purchasing tires. They are always very busy so be prepared to leave your car. BUT, in my many interactions with them over several years, they are very aggressive about recommending other work. Much not needed as confirmed by another trusted shop. This happened to me twice in the last 8 months. Get a second opinion before allowing them to do ANY mechanical work. This past week they recommended over $1,100.00 in repairs which was not needed as confirmed by another mechanic. They get you in for the low cost oil change, probably a loss leader, or tires, so they can upsell you on questionable mechanical repairs. Being kind on the questionable. read more

The front office was very friendly and knowledgeable. They were very prompt with the service and fixed my car to excellent standards.

I tried to give them my business twice... I have a lug nut that was stripped which requires a wheel stud replacement. 1st time I called... the guy was like you need to have that towed here before I can even tell you how much. I told him that it's drivable and that I'll bring it by but he kept pushing for a tow so I was just like whatever I'll look elsewhere. Today I called and talked to someone else that started to help me out. They explained it could be "this much" or "this much" depending on how much labor is involved in taking off the wheel. I asked if they had time to do it today since I live around the corner I'm flexible. He said yea drop it off and I can do it by end of day. I asked too, will it speed it up if i pick up the parts from the dealership? (stud/lug nut) He was like thats fine, he'll just charge for labor. So i down the street and picked up the $5 worth of parts from and brought it there. At drop off I'm talking to the front counter guy whos asking around to figure out who had talked to me earlier. No one said they did. Takes my info anyway and starts to help me up until I said I had the parts already. "We don't install other peoples parts". I'm like...It's a $5 OE part, what else would you use? "We can't touch other peoples parts? I'm just so confused, Do you make bolts and lug nuts there? At this point, I tried. I tired to give you a couple hundred dollars to do an easy bolt swap but you didn't want my money read more

I am singing the PRAISES of COASTLINE AUTO! I brought my car in this morning because I thought I had a slow leak in my front tire. I had no appointment, but never the less the owner,Ben Brooks, was accommodating and SO friendly. When I went to pick up my car, he told me there would be no charge because the tire was just fine. I was so darn appreciative and insisted on paying him for his time, he refused with a smile and sent me on my way. I didn't know impeccable customer service like this even existed in the 21st century! I can't RAVE enough about the friendliness, thoroughness, professionalism of Coastline Auto. I'm a LIFER! THANK YOU, THANK YOU Ben!! read more

I should have read the reviews before going here. The low cost oil change sign brought me here. Of course, that's just a gimmick. Oil change was $86 and not $24.99. What got me was they said I needed a new air filter and cabin filter. At other shops, those run a combined total of $40. They wanted $100. Keep in mind they were already installed. When I balked at the price, the guy at the counter abruptly took the charge off and said "we're not here to rob you". I get the feeling this happens a lot here. So, I paid, and was told to car would be pulled up. I walked outside and they were taking the new filters out and putting the old ones back in. Fine! Before I walked out the rude counter guy said "you can always take your car somewhere else"...damn right I will. First and last time at this place. read more

This place is great. Efficient & courteous managers/ employees. The managers have been working there for years and continue to be kind & helpful! I've been coming here for many years & will continue to do so read more

I am very happy with the service here. I always know I can trust them to not take advantage. They help in every way possible. They're all such nice guys too. Highly recommend read more

I went for routine car service and an oil change. While I was in the waiting room, one of the representatives advised me I needed a "brake job". I asked regarding what was needed for such a brake job and was told I needed brakes AND rotors. Since it would be the first time I needed brakes on a relatively new car, I asked why? I was told "because you have a mercedez". I said "no" and took the car to my trusted mechanic who advised I needed only brakes the rotors were "fine". read more

Took my car here mistaking this location for the one in Huntington Beach. Though I did not have an appointment, they allowed me to leave the car over the weekend for repairs. I provided them with all items that were needing fixing in store and still called to request they replace the light bulbs in the break lights that were out. I was assured and provided documentation that a 12 Point Inspection took place. However, my break light is still out and given I don't drive with people known behind me, I was not aware this was not replaced until someone was kind enough to pull up to me to notify me. Being dismissed to "reassure" me something is done and providing false documentation stating something was done when it wasn't, I won't be bringing my car back. Other services were taken care of, otherwise. read more

I came in here for an oil change and was told I need almost $4,000 worth of work on my car. I went to my old mechanic for a second opinion and was told everything I needed would come out to about $900. I wanted to give Coastline a chance but these guys aren't honest. Save your money and go somewhere else. It's hard enough out here already without auto mechanics trying to rip you off. read more

Great service. Came here couple of times in the last year to get oil changes after purchasing a punchcard online. Ben has been taking care of my car ever since, he is nice, friendly and honest. He had brought to my attention several maintenance items and even after I told him I'm going to delay these maintenance for a later time he was still nice to me. I normally call in a Vance to get an appointment and the guys here are efficient and on time. It normally takes about an hour to do my oriole change and they're very good at being able to clear the maintenance light for me. The waiting room is spacious has a TV and a refrigerator with cold water is always helpful. The bathrooms are clean. read more

Friendly and funny staff. They also have complimentary water and candy for visitors. There is a waiting area with a TV should you choose to wait for your car to be serviced. Make sure to get on their mailing list, so you can receive their postcard that has discounts on them. Although some car repairs or services can expectedly be costly, we have found them to be honest. We live in Long Beach, but travel to Los Alamitos for their business. read more

Took advantage of the fact that I am a young woman. I asked for an oil change and to let me know what was going on and to call me before charging me. That wasn't the case. Whatever they write under here to peruse their own interest, don't buy it. Be aware of the scams. read more

So I bought my tires from coastline five years ago. I got the not-so-cheap tires with many miles on the warranty, including road hazard. I still have 15,000 miles to go on the warranty. I had a nail in my tire; so I came to get it fixed and also to get the tires rotated. 1. they had no record of my tire transaction even though I had my receipt. 2. worker wanted me to leave the car until the next day because they were too busy. (I got there at 2:15) 3. he would not tell me whether or not he would rotate my tires for free, since they couldn't find the transaction in the computer, even though I had records, including from my credit card company. "I'm not saying I won't, and I'm not saying I will." REALLY? 4. He told me five years is too long to keep tires anyway and I should just buy new ones. (I researched this after I got home, and six years seems to be the consensus) why would I buy new tires from you if I can't even get a flat fixed or tires rotated without being without a car for a day? obviously they're so busy they don't need my repeat business. read more

I have been a regular customer for close to 20 years, They have been very good at maintaining my vehicles. If there was any problem, it would get taken care of quickly. Rod and the crew are always friendly and accomodating. They have a shuttle service. The entire shop is clean and coffee & cookies are always on hand. I highly recommend using their services for your automotive needs. Always check for coupons for additional savings ! read more

Coastline Auto Care - Auto Repair Near Me - Los Alamitos, California

The staff is super friendly and they take care of you right away! ps. if you have to wait in a waiting room anyway -- this is the staff you want to do it with! great service! read more

I've been here a couple years ago for a patched tire which they did for free, they mentioned if I wanted to leave a tip it's appreciated but not required so I decided to come back for service. I brought my car here this morning and got it back same day , my steering wheel was shaking and I knew I had some alignment issues and prob needed new tires (haven't got my car serviced in a while or replaced tires) so I knew going into it I would have to spend quite a bit but ALOT less than I expected. Mike helped me he was super nice and didn't make me feel like I was being pressured or taken advantage of which is rare since I'm a women. A couple other places I called seemed like they tried to upsell or list a bunch of things that could be wrong. When I called here they pretty much said it sounds like a tire issue but could be more they won't know until they look. Once I was there I mentioned I hadn't got an oil change in a while and asked if that might be part of the problem he said I would know if it was cause my sensor would be on and if I want to they can do it or if I just wanna focus on what's wrong we can do that just let him know. In the end it was my 2 front tires needed replacing along with brake pads. Mike let me know my options between name brand and off brand tires and the differences in price. Everyone I spoke to was super nice I don't remember his name but he had a southern accent and I had spoken to him over the phone and my mom talked to him for a bit in person when picking up my car. Def recommend! read more

September 2020: Two not good experiences for me. If you like new valve stems different sizes and one way too long this is your place! That's tire install 101. read more

Always friendly, honest. They don't recommend services that aren't required or needed. Never pushy if you decide to wait. Great work - clean facility. read more

My truck service engine light came on. Brought here because I usually have oil changed here. Autozone code reader said the engine is too lean. They said they will smoke test for vacuum leak. Kept the truck for 2 days and then said it needed $1600 in repairs. After getting it back and driving for awhile the service engine light comes on again. Autozone reader now says engine is too rich. Take it back and now they want $2500 to repair. Internet search of code says check and replace Mass Flow Sensor. Check it and it is not working. Replaced the MFS sensor myself for $90 in parts and 10 minutes time. Truck now works fine. No service light. This place either has incompetent mechanics or is a ripoff. Stay away. read more

I feel taken advantage of, sadly. I came in for a weird noise and was told I needed new calipers and some other things, for a total of around $800. I decided to get a second opinion from a different mechanic, and he tole me all I needed was new brake pads for around $145. That's quite a disparity. Coastline has always been very nice and has done great work for me in the past, but now I'm questioning if all that work they convinced me I needed was actually necessary. My advice, do your research after they give you a quote. read more

To coastline Auto Care: People will eventually find out you lie one way or another so please be honest. Thank you. Since I moved in town I've been here 3 times. Poeple were nice and i really liked them UNTIL last time. I brought my car in for engine light and 2 hrs later they called me and said sth needs to be replace for 630$. Since I was leaveing to SD that day, I left without getting it done and still paid my diagnostic fee over 100$. When I got to SD afternoon and brough my car to another mechanic to fix(since coastline auto said it was soooo important), it turned out to be something else minor with only 120$to fix. Again I know ppl there are nice and look professional but they are not honest in my opinion unless you know exactly what it wrong with your car. I will never be going back because they cheat. read more

No place to park. Employees park their personal vehicles across The 1 handicap parking space. Stood at the counter for several minutes without being helped with a quote while workers made small talk. Very disappointed to say the least. read more

Great welcoming staff, great customer service and best oil change value in town! Mike took great care of me and they now have a loyal customer . I highly recommend Coastline for your auto needs. read more

Coastline Auto Care - Auto Repair Near Me - Los Alamitos, California