I called in to have my dryer fixed as it had stopped heating up. Will and Aaron showed up 10 minutes early and within 15 minutes had identified the issue and fixed it! Then I asked them to add one more thing to their repair list for us, our dishwasher was not draining - BAM, 10 minutes later - FIXED! Not only were they prompt, they were courteous and extremely effective! Cochran clearly knows their stuff! I will use them again if the need arises! read more

Family owned business! I have to say that the two guys who came and looked at the three issues I was having were able to fix two of them onsite without any parts and only charged me for the one appliance that they did need to order parts for. Very expert - very friendly - very recommended!!! read more

Family owned business, nicest folks. They have repaired my washer and dryer in the past and now, just today, talked me through how to reboot my dishwasher over the phone, no service call needed. I highly recommend their services! read more

We've had Cochran's come look at the dishwasher, fridge (ice maker) and oven. Smart technician, friendly service on the phone and reasonable pricing. read more

A family owned and operated Comapny, Cochran's Appliance Repair should be your choice in Sonoma. Recently the ice maker on a Jennaire refrigerator stopped working. All it took to fix it was a call to Cochran's Appliance Repair. Within a few days, the service tech arrived on schedule (actually early even!) and quickly diagnosed the issue: a dead ice making unit. He ordered the part and returned to install it a few days later (again right on time). Voila, now it makes ice with wild abandon. Three cheers for Cochran's Appliance Repair. Great work at reasonable prices. read more

Cochrans continues to provide excellent, timely service for a reasonable price. They recently installed a new garbage disposal for me. I had a very tight timeline for the installation and they worked with me to fit this in. They arrived on time, did a great job and left the area clean. I definitely recommend this business! read more

I just called about an issue with my dishwasher in my vacation rental property and appreciated all the help provided at no cost by phone. They were not able to get somebody in here for a few days due to a busy schecule, but in the meantime they gave me numerous things to try to resolve the issue myself before my next renters arrive tomorrow. We will definitely use them in the future, I really appreciate their helpfulness and friendliness. read more

This company deserves all the stars and then some. We call them for a gas range with the oven no longer functioning properly. William first came on April 25 and diagnosed a faulty electronic module. He had to order the part and Roberta gave us a fair estimate over the phone the following day. William came back a week later to do the repair but discover that he could not access the faulty part due to some melted screws. Another part needed to be ordered. He indicated that the total cost of the repair might not be our preferred option when comparing to getting a new range. He mentioned that he would charge us for just one service call if we choose to do so. Again Roberta call us back the following day with a new revised estimate. We decided against the repair. Roberta charged us for one service call. We cannot say enough about the honesty, the friendliness and the professionalism of Daryl, William and Roberta. They really deserve all the great reviews people have posted. And, for sure, they will have our business from now on. read more

They wanted $85 travel premium to drive 10 miles from Sonoma to Napa. Not reasonable.

This was a great experience! Darrell came right on the dot as scheduled, and he fixed my tricky problem with a clothes washer. It was all in all a perfect service call! Very reasonably priced too. Thanks for the super service. Highly recommended! read more

I was so disappointed when I called Cochran's appliance today to inquire about a stove repair. The lady on the phone was rude and condescending. I asked if they worked on Bosch Ranges and she said yes, we charge $99 to come take a look and identify the replacement part. Then come back to do the repair for another $120/hr, including the part and any 'upcharge' they want to charge their customer. I explained that I live somewhat remote and possibly I can send her images, stove details and we could figure it out over the phone and place the part order. This is when she became snippy and condescending and said, 'Honey, that is why you pay the $99" "If you want me to help you, you have to pay for it". I simply explained that I was trying to save them the trip if we could figure it out over the phone. I had full intention on hiring them for the job. After all, they were recommended by a handyman I had met and had great reviews. Unfortunately, my experience was quite the opposite and I'd rather work with ANY OTHER COMPANY than Cochran to repair my range. I found Affordable Appliance Repair, called them and they walked me through the process. I have them scheduled to come repair the range when the part comes in next week. If you want good work at an affordable price $79/hr, call Affordable Appliance Repair. 707-795-8833!! read more

An honest and friendly family run business! Thank you for the help with my fridge. Yelp really wants this to be longer soooooooo, it's $89 for the consultation or what not and then $25 per 15 minutes in labor, but he worked on my fridge for about 20-30 minutes for the $89 fee and even replaced a part. Unfortunately for me the fridge was irreparable, but if it was repairable I believe they would have done a great job with affordable and fair pricing! read more

After years of uncomplaining service our washing machine went kaput. Cochran's arrived the EXACT minute they said they would and proceeded to quickly understand what was wrong and then recommend replacement. They were quite candid about the fact they could fix the machine but that by the time the repair was all tallied up we would be better off buying new. They gave us good advice and a new washing machine was purchased. Not two weeks later our dryer died on us. As before, Cochran's arrived a few minutes early to the appointment and quickly diagnosed and, in this case, fixed our dryer. I like the honest and direct way they do business. Before setting up each appointment they walked us through the cost structure paying careful attention to delineate what was and wasn't covered with the home visit fee. What blew me away on both visits was the high level of service. It was almost like something from a bygone day. They take it very seriously. I would recommend Cochran's without hesitation. It's really great to get to patronize such a well-run, local business. read more

It is rare that repair people are adored. You are upset when things break, they are not inexpensive, and it's hard to find one who is trustworthy. Your problems are over when you use Cochran's -- from the time Roberta answers the phone and schedules a repair to the honest, caring attention that Darrell & Will bring into your home. Yes, we adore this whole family! When a part is overpriced, he helps you save money by suggesting that you call the parts supplier directly -- this way the warranty is between you and the parts house PLUS you save money. Thank you Darrell! His advice on which brands are good or bad also includes which ones can be repaired with factory parts... many cheapo brands do not have decent warranties, good parts availability, and long term quality. He knows them! read more

I don't have a dramatic appliance breakdown and repair story, but wanted to compliment the Cochran family on running an efficient, knowledgeable, and professional business with truly great service. Had to replace a dishwasher. Not only was it installed on time and for the amount estimated, but I got a great walkthrough on the dishwasher itself and especially on what detergent to use. My house has a well and septic system (lots of minerals and you can't use certain detergents) that leaves silverware and glasses looking dingy over time. No amount of rinse agent seemed to work, but I learned about the liquid I was using and how it led to the demise and issues with my last dishwasher. I also liked the 90 day warranty on the install, and he even refused my tip. I was speechless. Truly great service and not even a sign of the box or packing materials. read more

Really a good service for my washing machine. William was in and out in no time giving me great piece of mind. Thanks. L. Feagins

Cochran's provides exceptional customer service and repair. We experienced a sudden and rather urgent safety issue with our gas range. My initial contact was with Roberta, who quickly assessed the situation and gave me a one-hour time window for the serviceperson's arrival. William arrived on time and resolved the safety issue. The repair required a part that had to be ordered from the factory. Roberta scheduled another appointment when the part arrived; William again arrived on time and he quickly repaired the range. Both Roberta and William are highly professional and personable. I highly recommend Cochran's Appliance Service. read more

It's just all true--every good thing anybody has said about Cochran's on Yelp. We were in an awkward place with a refrigerator that was pretending it was a Maui beach. Roberta understand our concern and got Darrell out in time to make a quick fix that would give us enough time to preserve our food until we can get a new one in place. This family understands customer service and lives to that ethic, and my wife and I appreciate it very much. With appliance repair, one hopes not to see the vendor frequently, but when we do need help. we'll be calling Cochran's again! read more

What a great family business that we have here in Sonoma. I've needed a repairman twice in the last few years and I called Cochran's and received the best service from Daryl and his son William. Thank you for saving me this last Tuesday for the second time. Very prompt, personable and a professional duo. I will recommend Cochran's to anyone that needs an appliance repair. I very much appreciate you service. Thank you, again! read more

Wonderful service. I've been using this local repair for years and have never been disappointed. Always timely, friendly and reasonably priced. I highly recommend read more

I've been babying along the ice maker in my refrigerator for some time. Finally it gave up the ghost and I called Roberta at Cochran's who was able to take the numbers from the unit and order another one prior to Darryl coming out and installing it. The experience was fast, painless and efficient. That's what you get when you use this small town, family owned appliance repair service. And the price was great in my opinion. I just couldn't be happier, and it also comes with a year on parts and service warranty provided by Cochran's. Can't go wrong with these fine people. All the good things you read about them are truer than true! read more

A friend recommended Cochran's and I'm so glad she did. I needed dryer repair and Will was a champ, discovering the problem quickly. Roberta located the part, Will came back, done and done. They are lovely, friendly, and professional people (always on time, which I appreciate) and I will call Cochran's again if I ever have problems with my appliances. read more

Roberta and Daryl really rock it. Our tenant reported a malfunctioning dishwasher a DOA washer. Set it all up by phone with Roberta, Daryl arranged a time with my tenant, fixed the dishwasher in a snap, recommended we call Sears for new washer and then took a look at the fridge and made that well. Very professional, courteous and just plain nice people. read more

Darrell and Roberta are fantastic. I called them about a dishwasher problem and was able to immediately make an appointment. Roberta gave me several choices in the next three days, and even guaranteed an arrival within 30-45 minutes and a call if they would be late. Wow! Darrell and his son were right on time, very personable, courteous and knowledgeable. Even though the dishwasher is old, he was able to fix it in about 30 minutes at a great price! Wish everyone was this good!! read more

When I asked my Sonoma neighbors for a recommendation for local appliance repair, Cochran's was the name unanimously offered. My Maytag front load washer was leaking water, and I couldn't discern where the leak originated. I called Cochran and from the initial scheduling with Roberta through the final repair with Will, the experience was quick, smooth, and the pricing was reasonable and clearly explained. Because a part had to be ordered, two visits were required. That said, the repair was taken care of within 3 days and took slightly less time thanhad bee quoted so cost less than expected. Good service at a fair price done by honest qualified people; can't ask for more. read more

I had to add to my previous review of this service. We have someone fixing what Cochran's "tried" to fix. What we have found out is that they cut all of the wires without any indication of how to hook them back up and broke a bolt off in one of the parts. Our contractor had to have it drilled out and have it rethreaded. At this point there's a lot of fixing that Cochran's messed up. And a lot of extra expense besides the $300 we paid them for doing nothing but causing problems for our contractor. read more

Dryer heating went out. Called Cochran's when Sears said it would be two weeks before they came out. Am I glad I did. Roberta manged to get me a same day appt. Darrell came out and diagnosed the problem. He would have to order the part. I said I really needed the dryer due for medical reasons. He gave the part a technical tap which allowed the dryer to work and let me finish my load of wet laundry. He came back in a couple of days, installed the part and I was good to go. Family business here in the valley. They have my business from now on. read more

Fast, friendly, fair and knowledgable. It's great to get such good local service on all my appliances for so many years. I know who to call.

This is a family run business and they are wonderful. I have used them for many years, they are honest and reliable. I highly recommend!

We have used Cochrans Appliance many times in our house and have referred them to our friends and family. Our personal experiences have been nothing but 5 start all the way and the feedback from our friends and family has been nothing but glowing reviews. Hats off to a super honest down to earth family company that takes care of its customers! Thanks again. read more

The Cochran family has an amazing business here in Sonoma. I have yet to have a problem they cannot fix. I love dealing with local businesses and they are local and family run. They are lovely people and always timely. Always a great experience. I highly recommend them for any and all appliance repair. read more

William showed up on time. He was courteous and professional. He's a very down to earth honest person who sincerely cares about doing his best. He quickly diagnosed the problem and fixed the lid switch on my washing machine in less than 1/2 hour. I highly recommend Cochran's. They seem to really care about what they're doing and the customers they serve. read more

Cochran's is simple the best for courteous, informed, reasonably priced, professional service! Come at appointed time, live up to their word! read more

Well let me start off by saying when you're 2300 dollar fridge take the dump right after christmas you need someone you can trust and Cocrahans came through like a pro friendly service kept us well informed on a part that had to come from the east coast . part came and was installed asap no problems and a fair price .Thanks for your professional service read more

Having an honest competent repair guy is worth it's weight in GOLD. Darryl is solid GOLD!

On a Thursday night I discovered my 10 year-old refrigerator wasn't getting cold. I figured I needed a new refrigerator and looked on Home Depot's website. The earliest they could deliver was next Tuesday! On Friday morning I phoned Cochran's Appliance Repair. The owner Darryl and his son were at my house in 20 minutes! They found that the problem was a bad electrical relay which they replaced. It probably would have cost me $800 to get a new refrigerator delivered and installed. For far less than that my existing refrigerator now works and Darryl says ought to give me perhaps several years more service...and I don't have to live until Tuesday without a refrigerator. With modern appliances there is a tendency to just give up on them and buy a new one. With people around like Darryl, we really should consider diagnosing and repairing appliances when they stop working. I'm still impressed that Darryl and his son were at my house in 20 minutes. read more

Roberta, Darrell and their son are the best ever. We have been loyal customers for over 15 years. It seems that before almost every Thanksgiving something goes wrong and Darrell has fixed it. I recommend Cochran's to everyone. Thanks again for being the best in Sonoma. Gordon+Debbie P. read more

Darrell came to take a look at my broken refrigerator. Pretty much I needed a new one. What he did next was an act of kindness. When I asked how much I owed him he said $79.00. Then he looked at me and said, "you need to buy a new refrigerator, forget what you owe me. Times are tough and I hope this goes well for you". Thank you Darrell - I'll pay it forward. read more

You might notice that all the reviews of Cochran's Appliance Repair are 5 Stars. There are three good reasons for this, Roberta, Darrell and Will. This is a family that knows customer service as well as appliance repair. I called because my dryer wasn't working. Roberta was great on the phone. Darrell came out quickly at the time she promised, They fixed my dryer quickly and were extremely pleasant in the process. I would definitely call them again and highly recommend them to you. Five well deserved stars. read more

From the initial call for service to the end of the repair work, I had a wonderful experience with this company. They are a small family business who values their customers by giving them great service. Fast, prompt, polite service at reasonable prices. I will call them again without hesitation. Thanks Wil! read more