I wish there were a way to give 2 ratings. One for food, the other for service. I settled on a 2 star rating, which would be the average. The good... 4 stars for the food The bakery itself is very good. The delights are exquisite looking and it is hard to just pick one thing. The cannolis are filled on the spot, so the cookie is crisp and cinnamon-ny. My daughter got butter cookies with chocolate middles. We got an apple pie, which was slightly tart but still delicious and a strawberry chocolate cake which was just meh. The macarons looked amazing, as did the fresh baked bread. White Plains needs a bakery this caliber. The bad...0-1 stars for the service. I walked in and there were a few customers clustered by the register. It was hard to tell where the line started and ended. We kind of hovered in the back, and waited. And waited. As the line thinned out it was clear that the tall young lady behind the counter was ignoring us. People came in after us, and she immediately got their order. No biggie, I figured, she must be overwhelmed and didn't realize. But then we were the only ones left in the store, and right after that another customer came in and she gave him immediate eye contact and asked how she can help him. Meanwhile I had been standing there for at least 10 minutes. I put my foot down and insisted she help us. Which she did. After we placed the largest order that I witnessed, she actually apologized and said that sometimes people try to cut the line. So obviously she thought that was us. Another interesting point is that we were the only non-Spanish speaking customers. She would warmly welcome other guests, "Hola!" but literally didn't speak to us or acknowledge us in any way until I forced her to. I was really blown away, and though the baked goods are delicious, they are not worth being treated so disrespectfully. read more

Best carrot cake ever. Young lady at front desk is personable and accommodating. A+ service.

The most delicious bakery in Westchester. Always very kind and helpful. Their passion fruit tres leches cake is amazing.

Ordered a cake last Minute and they worked with me to provide the best cake I have ever had!! Incredible customer service and my guests were raving about how incredibly delicious the cake was A hidden gem! read more

I love this place. Have been very happy with their products and the service. It can be a little slow but it is a small operation and they are very helpful and friendly. The Tres Leche Cake is amazing -- I brought it to a party and it got raves from everyone. Stopped in for some Dulce De Leches pastries and an iced coffee today and again helpful services and delicious drink/food! read more

Delicious. Delicioso and helpful, friendly staff. They must be doing something right : ) always a file of customers awaiting entry.

cakes are yummy but unfortunately the ice cream did not taste good.. I'm not sure how you can mess up strawberry ice cream but it did not taste like strawberry and the rum raisin was just a huge hit of cinnamon. :( However, the girl at the counter was so sweet!! read more

The bakery was easy to work with and the cake was beautiful and tasted delicious. The cake was even more beautiful than the picture I had originally showed them. I received many compliments. Thank you ! read more

Coco Choco Bakery - Cake - Bakeries Near Me - White Plains, New York

Recently got a chocolate cake from here for my mother and hands down, it was the best chocolate cake I ever had. Beautiful too. I can see why there are lines out the door for this place. read more

Honestly the desserts are somewhat okay but I've been going to this place for a couple of months and I can really tell you that most if not all the workers are super RUDE and have a HORRIBLE CUSTOMER SERVICE. And that's good enough for me not to come back !! read more

The cakes here are not the cheapest but they are amazing!!! I just got this beautifully decorated New Years Eve chocolate cake as a gift - and fresh croissants. And pan yucca w cheese - don't be shy try one! The lovely woman at the counter can help you pick them out but anything from those racks always tastes fresh that day. The empanadas are delicious- and they even have tamales. A hidden gem! read more

Came here on recommendation from my Columbian friend. Must try: Mil hojas- like a Napoleon with dulce de leche Shortbread cookies with dulce de leche filling Pear tart Tres leches cake with dulce de leche I didn't particularly care for the empanadas with ground beef, olive and egg filling that was a bit on the salty side but my husband enjoyed it. Cute cafe with some seating and very friendly and helpful staff. I look forward to coming back and trying the many other enticing cakes, pies, cookies and pastries on display! read more

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The place is small but with a big variety. The prices are more expensive compare with other bakeries. For the first time without even asking I was charged $ 0.25 for a thin plastic bag read more

Hi everyone! I have been going to Coco Choco Bakery for a while now. Firstly, I don't usually go and review on Yelp. I am very thankful that such a nice shop is even open in these Covid times and such great service definitely calls for a review! A big shout out to Kim and Ebony for being so nice and hospitable (Sorry if i misspelled their names :)) ! Only recently I tried their pandebono and pandeyuca on Kim's recommendation. I have not had a better combination of coffee and bread! I can't wait to try other breads and cakes :). Anyone coming to White Plains or living in the area please stop here and you will love it. read more

Still awesome. Covid precautions compliant. Great service as always. This time got tres leches cake (whole cake), empanadas, sfogliatelle. I don't speak Spanish and never had an issue with the service here. read more

We selected chocolate cake...carrot cake and cookies galore! The desserts were so good. We should have gotten one of everything. If we hadn't just had lunch we would have tried the deep fired cheese ball..it looked amazing. Beautiful place, young woman working couldn't have.been sweeter....no pun intended. She answered all my questions and made great suggestions. If you haven't discovered this place...get yourself to Coco Choco Bakery! I would have posted a photo but we ate the desserts so quickly that we forgot to take a photo. read more

Thank you for making the beautiful and delicious birthday cake. Everyone including the birthday girls loved the cake. read more

Coco Choco Bakery - Thank you Coco Choco for making this beautiful and delicious birthday cake. Everyone loved the cake. - Bakeries Near Me - White Plains, New York

Im a major sweets person and had someone recommend this spot to me. Because it's a small locally owned business, I wanted to like it more than I did because I would have liked to support it. Even though they had cannolis that they filled on the spot, the shell still tasted stale to me. My friend got a caramel flavored tres leeches and that was very good. I'd like to try this place one more time to see if my experience is different and hopefully better. read more

Love this hidden gem. Empanadas are one of the best I've ever had! The bread is so soft and fresh. I also love the flan they serve here.

Terrible customer service and spoiled Cakes My husband purchased a cake for my birthday that was completely rotten. Brought the cake in and was told they could not help me and that I could take my business elsewhere. Did not even attempt to make it right. read more

The tres leches cake was the perfect amount of sweetness! My husband and everyone else loved his birthday cake! The girl who answered the phone and took my cake order was super sweet and friendly. I believe her and another girl were taking orders at the store when I picked my cake up. They handled orders very efficiently because there was a decent line when I arrived, and it moved fairly quickly. Reading the reviews made me weary, but I took a chance and I will be ordering from here again! read more

Awesome tres leches cake. Excellent Latino bake goods. Been buying my pastries since the bakery opened.

I wish I had looked at the reviews prior to attempting to order a cake from this bakery. My family has gotten cakes from this bakery in the past and they have been tasty, however trying to order a cake in advance is an absolute headache and I don't recommend it for anyone. I am a little confused as to how a bakery can tell me "NO"on the phone that they don't take orders for cakes. I guess I should have listened because I Visited the bakery to discuss a possible cake order. I waited close to 30 min in the bakery while the woman that knew I was ordering a cake served customers as I stood there and waited for her to write out my cake order. Eventually she did write out my order on a Post-it note and asked for payment for the cake! I decided on not ordering a cake based on how unprofessional the whole situation was from the phone call to the visit, unsure if I will return again. It's unfortunate. I think in order to receive better service it helps if you speak Spanish otherwise good luck read more

Nice staff but terrible cake! I had bought an Oreo cake for my husband's birthday and it was definitely made days ago. The cake itself was dry and hard and the frosting crumbled! We left it in the work fridge and usually it would get eaten in a heartbeat.. we ended up throwing it out soon after! Won't be returning. read more

I found this place by accident walking behind City Limits diner and I was blown away by the selection of fresh pastries and breads. 3 different types of croissant, challah bread, chocolate ganache and my favorite french macarons!! So glad to find this place as it is hard to find these items in White Plains and I will definitely go back and try the almond croissants.... read more

Coco Choco Bakery - Delicious French Macarons - Bakeries Near Me - White Plains, New York

The pork tamales are amazing, and they are better and larger than what you get at most restaurants. They have a talented pastry chef too, so this has become my go to place for fresh baked goods. Other favorites: -Baked beef empanadas -Colombian cheese bread (pandebono) -Fresh Bread (Pan Frances) read more

We needed a cake for our daughter's first birthday party. We called on Thursday for Saturday and wow...Coco Choco did not disappoint!! They were fantastic and the cake was...AMAZING! Bottom half was strawberry shortcake (delish!) and top half was chocolate mousse (also delish!)! read more

Coco Choco Bakery - Bakeries Near Me - White Plains, New York

I give this place no more stars. But to post this review I had to select one star. What a customer service disappointment. I was shouted at by the front desk attendant and or cashier person. She shouted I will take the next person and I have a whole line of people here. That was not necessary. The staff person was unprofessional and not courteous to the customer right in front of them trying to place more than one order at a time. She answered back at me. I came there as a usual customer to purchase baked goods for my mother. I would not appreciate being shouted at as a returning customer. Now I am not returning there again as being mistreated as a customer. I don't believe customers should be dismissed. I hope management takes this review seriously because word of mouth is very powerful for business success. It is such a disappointment. Fortunately there are many more bakeries in Westchester, NY to check out. read more

Worst customer service ever. Completely forgot my order on Thanksgiving day. They asked me to wait 30 minutes for a cake that was never done. As much as I like to support local businesses, they lost a customer today. read more

Wish I could give this place a 0 stars. Their service is become unbelievable. I placed a order for a cake 2 days notice to come pick up and it wasn't done. I asked for a refund and they declined only allowing store credit. Don't be fooled. Every business is required by law to issue a full refund. I have heard from other people they have had same issues. My neighbor also placed a cake order and they messed up her while order the cake wasn't ready for 2 full hours. read more

I just picked up a fruit tart and a chocolate flan, and both were delicious and fairly priced. The fruit tart had a bunch of different fruits on it, including 2 big strawberries and a nice slice of mango! The cream was nice n light, and the crust was buttery, but not overly. Sorry I didn't take a pic; next time. The chocolate flan was awesome, super moist chocolate cake with flan on top; it would be perfect with some berries. I'll be back to try some other stuff soon! read more

Ordered my daughter's 10th birthday cake from them. We showed them a design we liked and they designed the cake accordingly. It was beautiful and delicious! The service was top notch. Highly recommended! read more

Coco Choco Bakery - Birthday cake. - Bakeries Near Me - White Plains, New York

Cash grabbing establish the product is good but the customer service is atrocious. I went in to order a cake for my sons birthday very simple spider man print out design. The cashier at the front desk called out the lady, who she told me would be making it to explain what I wanted which I did, I also said it's for 20 adults and I would be happy with what ever she could do to achieve this because it's for my 4 year old's birthday and as long as he could see the Spider-Man theme I really don't mind. We agreed to a design then she said it would be $100 dollars on the credit card and $80 dollar's cash so naturally I was like great let me save some money and pay cash if the option is there hence I was given the option. The option was offered. Long story short I reiterated the order to her to make sure she got the details right because we had been back and forth for an hour after the reiteration someone ran out of patience and canceled my order there and then moved on to the next customer without even looking twice I was so upset because I was looking forward to ordering the cake from there as I had ordered from there before and I really enjoyed the cake. I was left feeling confused and cake-less. Now 9 months since this incident I left it go and just forgot about the place, my husband went there to order 2 chocolate truffle cakes I told him to give them another chance maybe they were after pulling up there socks and improving there customer care. He went in spoke to a girl called Kim who was very pleasant on the day she took the order they agreed on a price that day cash deal $ paid a deposit for the cakes in cash and came out smiling from ear to ear so I was so happy that everything had worked out and things were looking up. The next morning we even decided to add another cake bringing the order to 3 chocolate truffle cakes. Hubby rang he asked to speak to Kim so that we could keep things on the same page as to cause no confusion. An older lady who referred to herself as the manager was the one who answered the phone and she was extremely rude on the phone, the simple act of adding another cake to the order was impossible, he said I want to order another chocolate truffle cake I have ordered 2 already I just want to add another one and I will pay for it when I come to pay the remainder on the other cakes, he told the manager the amount he had paid for the other 2 cakes $ and that he would pay the same in cash for the extra one he had ordered when he collects them. She went on to change the price on the phone and said that Kim did the wrong thing that this was not allowed so naturally I had the cakes ordered so I just said ok let me just go get the cakes and talk to her about what he had discussed with kim and hopefully they would come to some sort of fair resolution. So when he went in he was expected to pay a higher price for the cakes than they had a greeed to,so to make it fair he asked for his cash back in order to pay credit card for the cakes at the higher price. Kim refused to this, she went on to tell my husband that she never wanted to see him on the establishment ever again and that he wanted his money back because he didn't get his way. I have never in all my life heard of customer service like this, the first day my husband went in she was all about him saying how much she loved the Irish so it was shocking to see how she treated him. I'm surprised the tax man hasn't visited this establishment yet because the price is the price just give it to me and don't change it. I'd rather pay what I'm expected to pay there, however high or low at least I can make my decision there, come on. I will never step foot inside this place again. read more

OH my God !!!! I heard about this place through a friend and tried their one of their tres leches cakes , it was amazing !!!!! Not overly sweetened , really moist , a delight in my palette. Now I made a last minute order for a tres leches "FBC" cake and I am in awe!!!! This cake has exceeded my expectations and the detail and professionalism and warmth the staff received me with. I am recommending coco chocos to everyone ! It's such a great bakery with so many goodies !!!!!! It's a must if you happen to be in the area. read more

Coco Choco Bakery - Amazed !!!!! Coco chocos has completely left me astonished and with out words ! This cake is amazing !!!! - Bakeries Near Me - White Plains, New York

Stumbled upon this bakery by accident. Looking for pastries late evening on New Year's Eve. Young lady was so pleasant. Products were so tasty and fresh. Try the delicious cannolis they fill for you and the scrumptious carrot cake or the fruit tarts. They even bake empanadas. read more

Stopped there yesterday and today. Had the most delicious, fresh tiramisu, apple turnover and lobster tail (fresh pastry filled with pastry cream) Best bakery I have found. I will highly recommend and can't wait to return. read more

I have been coming here since they opened. This is the best Peruvian bakery in town. I come here often for the tamales, bread and desserts. I have ordered cake here for birthdays a few times and they taste great. Highly recommend. Covid-19 procedures are also in place to keep everyone safe! read more

Your blueberry pie deserves Michelin stars. My boyfriend's coworkers got him this pie for his birthday and I was saved some and just jesus christ. Phenomenal. I paired it with vanilla ice cream and i love how it does not tamper down the flavor of the blueberry. Thank you for blessing the people with this masterpiece. read more

worst costumer service, they have not even a clue of hospitality and respect for the costumer, they have a signage that said WE ACCEPT CREDIT CARDS, then when you want to use this, they rudely said the card machine is not working. pésimo servicio. read more

We ordered a chocolate mousse cake and it was so rich delicious and moist !! My husband loves the cheesecake there ! We ordered empanadas and they were hot fresh out of the oven, delicious, and filling !!! read more