I would like to say that the staff here is very professional and great to work with. I highly recommend the optometrist and very knowledgeable. read more

Minerva Vasquez knows her stuff! She immediately picked up on my style and pulled some very unique glasses! I bought 3 pairs! She was able to get me everything I needed. I received my glasses in a timely fashion. Highly recommend!!!! read more

Love the ladies at the front so much and the Dr. is great as well! Super happy with my glasses and the service, only coming here!

I have been searching all over For the perfect store to give me a Designer sun Glasses with prescription And I went into Cohen fashion optical And the customer service was so good about what they do I came out with a perfect Designer sunglass read more

Wow- rudest phone interaction I've had in quite some time. Take your business elsewhere!

I noticed a review stating the "rudest phone conversation ever". I had exactly the same experience trying to get information. I inquired about insurance coverage and first spoke to a gentleman who tried to help, then abruptly left and I waited, and waited, and waited, after 2 or three minutes I hung up and called back. this time a woman answered the phone. After i explained i was seeking inf on insurance. she very rudely, and in a patronizing tone said" My Dear !! we do not take that insurance." Really ? ! My dear , I did not realize we were on such familiar terms How patronizing and rude . this person hasnn't a clue how to approach a prospective new or not new customer She should be fired...I wouldn't give them my business if they were the last place on earth to provide glasses. Incredibly rude !! read more

I went to Cohen's for my annual eye check and after getting it completed one of the ladies at the store (DIANA) helped me. She was very good and patient with me, let me try all the frames I liked and recommended some others until I picked up one. Then she advised about materials and coatings without being pushy trying to upsell everything. She made it very enjoyable getting my new glasses!! so if you need help ask for Diana!!! read more

Went into the store looking for replacement nose pads for my Costa su glasses. Met Minerva who was awesome and helpful. She went above and beyond to assist me, and to make sure I was happy when I left. She made my day! Again, thank you. read more

We went here with a friend who needed new glasses. I love looking at frames so we browsed around while she was checking out the inventory. The first thing that I noticed was that virtually none of the frames were accessible without help from a sales associate. While understand that this is because they are trying to reduce losses from shoplifting, there is an optical shop on Las Olas with much higher end frames that allows easy access to most of the styles. They had most of the "right" names, if you're looking for designer frame, i.e. Michael Kors, Prada, D&G, etc., but the styles were strictly average. In the entire inventory, I didn't see a single pair that I would choose to wear. There was essentially no "bling" available. I know sparkle isn't for everyone, but there are a lot of us who like frames that are more fun. Those are not here. On the better side of the store, the staff was friendly and helpful. After my friend selected her frames, they didn't try to give her 6 different up-sells to boost the price. The prices were about average for designer frames. If you're looking for basic designer styles, this isn't a bad place to go. read more

I went here for an eye exam for glasses and only paid $35! The exam was virtual with a lady helping me through a screen but they still wrote prescription and overall I am very happy. Other places wanted to charge me $100 for an eye glass exam. I highly recommend this place! read more

I've been coming here for years and recently they did switch to more modern technology such as remote view and controlled exams. Vinny is cream of the crop and one of the most helpful and professional people I've ever dealt with. Even when I ran into some issues with my prescription he went above and beyond with getting me taken care of and making sure I was happy. I had some issues with frames that I chose after a couple weeks with new glasses and went in today with no appointment at all, but Iris was there and immediately took care of me and worked hard to make sure I felt taken care of and got what I needed. Hands down a great experience and I'd recommend them to anyone. If you had a bad experience in the past and haven't been back in a year or two, I'd definitely say give them another chance! read more

If you're like me and wish to spend your hard earned money with good people who deserve it Save yourself sometime and do t come here. The customer service is terrible. And that reflects on the staff and the doctor that works there. This place has 3 stars, but I still took my chances. I hope by the end of this year they get 1 star if this how they plan on treating customers. read more

Horrible Service and Prices - I hate to even provide one star. Do not even do your eye exam here because when you ask for your prescription they will not give it to you and guess what? That's against the law. read more

One day i had to buy present for my friend and i came to them. I get a great offer for sunglasses thanks to Eleni sales person she was so nice and courteous. She helped me a lot with choise and adjust the frame and measured size for them. Highly recommended read more

Cohen's fashion optical is definitely as good as it gets! This is the place I will forever recommend my friends and family to for their vision needs. The manager Paul and associate Eli made sure I got what I came in looking for. They were very helpful and customer service oriented. They have a large selection of the latest fashions at the best price. I even got my glasses the same day! Shopping for new glasses has never been this great. read more

I give 1 star because it's the only way to write a review, otherwise it would be 0 star. My son went for an eye exam to Cohen's in the Broward Mall. He bought his new glasses at Lens Crafters due to more frames options and better prices. He was dizzy for 2 weeks expecting that it was due to the change of prescription, but it was not getting any better. He went to Lens Crafters and got a new eye exam and SURPRISE, the prescription from Cohen's was totally wrong. At Cohen's there was no technician and no optometrist during the eye exam. They only have an optometrist via web. If you want a good eye exam, go to Lens Crafters or any other optometrist. read more

My husband's glasses broke the first day of vacation. This store was very accommodating. They made calls and tried to figure out if they could fix the bridge. That couldn't work. They made up a pair of glasses without trying to sell him more than what he needed as far as $$$$ goes. read more

If I could give this horrible place zero stars, I would. They are overpriced and have extra charges for nonsense. They have horrible customer service with rude workers. I came in to have my transition glasses fixed and when I got them back,they weren't even transitions anymore. This place is ridiculous and I will never come back if anything this store needs to be shut down because the glasses quality is so horrible and overpriced. I wish I could return them and get my money back. I wish I never got my glasses from here. You're better off going to lens crafters. Better customer service and better prices with amazing quality. Please do yourself a favor and save yourself a headache,don't ever come here it's terrible,horrible, if you ever come across this store,run the other way to lens crafters!!! My updated review: Everything worked out for the best. The manager fixed all of my concerns. read more

Customer service by Manny was excellant, I needed glasses on short notice and he and his team were willing and able to accommodate even though it was close to closing time read more

I just can't get over how great these guys are. Excellent customer service. I am extremely pleased with my eye examination and the overall experience. I had my eyes checked without an appointment and my glasses ready the following day! I highly recommend Cohen's Fashion Optical! read more

Iris, Brenda, Vinny and the whole crew at Cohen's optical Broward mall are very friendly, courteous and did an amazing job on my new glasses. Wanted to change from my older traditional style men's frames to more modern rimless frames, and went to several competitors first, finding virtually no selection. This store has a tremendous selection of really high-quality rimless frames and high quality lenses. Admittedly, not the cheapest store in town, but results are outstanding! They are even able to customize the size of the lenses to your liking. Highly highly recommend both for service and product! Thanks guys! read more

Overpriced, outdated glasses options. Poor customer service, the older lady that assisted me got very upset that I didn't want to purchase the ugly overpriced designer glasses. Never again, better service found at JC Penney optical, the glasses choices are not designer but the service is top notch. read more

The main reason I give this location 5 stars is because of Vinny. Honestly, I need attention and I am very picky especially spending $$$. Since the first day I walked in the store. I was an immediate connection like a perfect blind date :) He has provides spectacular customer service. I've using contacts for as long as I can remember and have never found them to be very comfortable. I love how he makes recommendations and has introduced me to my new favorite & comfy contacts. Yes the prices are a little higher than Walmart but you GET WHAT YOU PAY FOR. No pressure to purchase anything which I truly appreciate as a consumer. If Vinny ever leaves, I'm sorry Cohen Optical I'm not going back. read more

Not sure what is going on. I've had been a customer since 2007. They've always taken my insurance, I made my appointment and as I'm calling to confirm my appointment I'm told that they don't take my insurance out of nowhere. Still I'm not bothered by that. From being told my brand of choice of contacts is discontinued when other facilities are using them to being told that the box that says daily actually is monthly, Cohen's have got to be one heck of a mess. Now today I call to get information on the contacts I ordered in the past and I am given a hard time ... Not sure what is their issue but Cohen's needs to get it together. Never heard of a medical facility not given a patient her/his own medical records. Highly annoyed!!!! read more

I Love this place they have so many varieties of designer frames. All Of The employees are nice and helpful, I would recommend to anyone .

Literally, the best shopping experience I've had at an optical store, Staff was very friendly and Manny was amazing and extremely knowledgeable. This store is a 5-star experience, definitely referring​ to friends and family. read more

Love cohens !!! Excellent styles , Great customer service. Comfortable environment and professionalism overall

WOW- Sometimes when you have a great customer service experience, you say "hey that was nice- but probably just a fluke "- since these days , caring for the customer seems to have gone from top priority to a less than important concern for merchants and franchisees. Happy to say that I think I actually found the real deal.. I went back to pick up the glasses that I ordered a few weeks ago at Cohens Optical in the Broward Mall and once again - I felt as if my business was appreciated, and that my shopping needs a top priority. I came out with a pair of awesome "peepers" - very cool looking prescription ray-ban clubmasters. Vinnie and his awesome boss ( a true Manhattan-ite) spent time making sure I was satisfied with their fit, appearance , and of course my overall purchase. As a result, I am wrangling up other friends who are in need of a merchant who sells hot fashion eyewear AND cares for your eyes all at the same time. I am also going to head back in and pick up another pair of prescription ray ban clubmaster shades. Check out the Cohens eyewear people the next time you are in need of some new eyewear! Mary Noa-Kempner read more

First I had an exam after telling them that I needed a higher strength on my glasses and then after my appointment they told me that they had no technician to put my new lenses in and they didn't know when they would have one. Finally 2 weeks later they had a technician put lenses in. then I wanted to order a second pair of glasses online and they refused to give me my pupillary distance so I could order them online and they were very rude about it. After spending 30 dollars on the eye exam and 200 dollars on glasses you would think they would treat a customer better. read more

I tested my eyes at Cohens the last three times I needed glasses and contacts. As a new contact lense wearer I called to inquire about how the process of ordering new contacts worked and I asked if I needed a written prescription if I decided to order online from a website. Well, the lady that I spoke to on the phone was extremely rude. She gave me attitude the entire time. She also told me to ask whoever I was thinking about ordering from the question instead of them. It made me very upset how unprofessional and rude she was, I will NEVER go to Cohens again or recommend their services. They are expensive which was fine but combined with poor customer service skills... Forget it! read more

I was on a time crunch trying to move and my experience here was absolutely amazing! I was referred here by my mother, who purchased her glasses and then referred my baby sister here, and I have no regrets. Brenda and the other staff members were so helpful and personable. They were more than willing to make an affordable deal for me. Ultimately, I would definitely recommend going there. My two glasses are fantastic and stylish! read more

I bought a pair of glasses for my daughter. The salesperson sold us crizal anti-glare for extra money promising it was top of the line coating. I was skeptical due to a previous bad experience with anti-glare coating peeling off and destroying a new pair of glasses. However, she kept pushing it on us and finally convinced us it would be worth it. Additionally, I purchased a year warranty (just in case). Within a few months of use, the anti-glare coating did peel which was unbearable for my daughter. We went back, used the warranty, and received a new pair of lenses. A few months after the new lenses were installed, the coating peeled again. I went back hoping to get new lenses once again and was told I cannot utilize the warranty more than once during the year. I am not satisfied with my purchase from this store, the quality of the lenses, and especially the customer service. I will not be returning to this store. read more