5 stars isn't a enough.... this place was absolutely incredible. The workers were the best part of my experience, ice cream was amazing, and they genuinely seem like they love there job. Give all of them a raise! They deserve it. read more

ICE CREAM CAKES REVIEW for the last 6 years I've switched from getting Wegmans cake to ice cream cakes from Cold Stone for my nieces and nephew birthday ( nothing wrong with Wegmans cakes, did it as a change and since then they loved it) I can place the order in a very easy way on their mobile friendly website! Customer service is good ! Store hours are good enough and late Quality is always good! I highly encourage you to order your next cake from them! The chocolate shavings and KitKat are one of my favorite mixins!! If you created a reward account you will get discounts in the future Try it, vote for the review , message me, or compliment me with any comment or question, and don't forget to ... Pray for me ;) read more

Located in the Burke Centre Shopping Center. Parking available in public parking lot. Small space with some counter ledge seating and 2 tables. The employees were friendly. My friend got the "hot for cookie" which is a warm chocolate chip cookie and cookie dough with ice cream. I got the Reese's Peanut Butter Awesome Sauce in a small or "I Like It" size and it was very good and fulfilled my sweet tooth, I couldn't even finish it. On the wall, it states it was $5.99 but it cost me $6.99 at the register without tax. So, that was a bit of a bummer but I didn't say anything. read more

Cold Stone Creamery - REESE'S Peanut Butter Awesome Sauce and Hot for Cookie - Ice Cream & Frozen Yogurt Near Me - Burke, Virginia

In-store is "meh" if a bit stingy. But definitely do not order delivery from here!Each time we've ordered delivery, it's been wildly wrong. My husband's cup came without the one mix-in he ordered. It was just a plain cup of ice cream. I double checked, and the mix-in was on the receipt. The rest of our family's order was very light on the mix-ins. , and they weren't well mixed. Other times they've sent us the wrong sizes. We're done. read more

First off extremely kind employees! They definitely get an A plus for what they do. This is a busy place. Occasionally I'm forced to deal with the ice cream addiction. Having another birthday cake yesterday, it was pretty good. I can't prove it, but seems they changed their ice cream formula. It used to be more fresh, but that's up to someone on a higher pay scale to figure out. In my opinion for whatever it's worth, good but not great! When paying these prices, I expect more. Inflation has hit them too, but just would like some changes. As for the store itself, try to get a chair or seat. It is immensely popular. The place itself is very clean. I think they made a good decision with the wall chairs. They are comfortable, although it's difficult to relax with lots of people around. Then again join in on the fun. I recommend this one but not enthusiastically. If you're in the area the waffle cones are decent, and they have a lot of menu choices. read more

Cold Stone Creamery - a variety of desserts - Ice Cream & Frozen Yogurt Near Me - Burke, Virginia

One of the girls were super sweet and turns out the other one was whispering under her breath talking bad about me when I had clearly told her what I wanted and she acted like I didn't let her know before hand even the other girl had told her my order and she still proceeded not to listen. read more

I would've given this place 5 stars if it wasn't for me having to ask the worker to put on new gloves. He was handling money, went to the back a few times, and was about to dig his hands right in to get my ice cream. No thank you. Please change your gloves, sir. Eww. I got a Mine sized dark chocolate with brownie to take home. Omg! It was everything I wanted and needed. I had been craving Coldstone for days and that ice cream met my expectations. Just change your gloves first next time and we'll be good! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Burke, Virginia

You probably don't need yet another Cold Stone review, as fundamentally they are all the same. The ice cream is good, and of course you can mix together any concoction you wish with their selection of ice cream and tasty toppings. The Burke location seems to be staffed by teenagers, who aren't the best at staying focused on task or providing prompt and helpful service. read more

Was just there and it was very hot inside. The bathroom was very dirty. The floor could use a good pressure wash. The outside is always filthy. Would be nice if they could wipe the tables down and pick up the trash outside. I'm not a fan of coming here, will avoid in future. read more

Don't bother tipping, the money doesn't go to the workers. It just subsidizes the hourly wage so the owner doesn't have to pay as much. Worker treatment and pay are not good. The ice cream is good, but I don't recommend working here as an employee. read more

Their own website dates that this location is open until 8:00 pm on Sundays. A SIGN POSTED ON THE FRONT DOOR OF THE STORE SAYS THAT THIS LOCATION IS OPEN UNTIL 8:00 PM ON SUNDAYS. Yet when I arrived there with my family at 7:03 pm last night (Sunday, March 5), the doors were locked and the crew was mopping the floor. I want to add to this that, after I left a message with this store about the problem described above, the owner called me directly to apologize. He has changed the sign on the door and corrected the problem. And the quality of their ice cream remains superb. I appreciate his responsiveness. read more

We went here for dessert after dinner.we had the coffee mudslide signature ice cream and it was so good. Place was clean. No complaints. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Burke, Virginia

I ordered ice cream cupcakes for Father's Day. Red velvet, and signature chocolate one. 6 for $16.99 and boy were they small. I wasn't excepting it to be that small and not presentable. It didn't look anything like the picture that they advertise online. It was so dull and boring. Regret paying that much for it but I guess good way to find out if it was worth it and it's not. Taste of the actual cupcake was not that impressive either. Had to ring the bell several times for someone to come out of the back and he was little rude. He didn't greet us but asked what we wanted... nah, not worth my business with them again. read more

Cold Stone Creamery - a person holding an ice cream sandwich - Ice Cream & Frozen Yogurt Near Me - Burke, Virginia

I went to this Cold Stone location today. I occasionally go to this location on Sundays with my family. I ordered a Like It with Vanilla ice cream with yellow cake. To my surprise, I found a BLACK HAIR in my ice cream. I'm a truly DISGUSTED and disappointed. I suggest hair nets to prevent this issue from happening again. read more

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My son and I have gone here several times... attempted again last night at 7:38 and they were closed... either poor management or poor workers. Ridiculous read more

Our entire family was interested in getting coldstone. But apparently they close early on a Saturday evening. So we had to get cheap icecream somewhere else. Come on on a Saturday evening. They are the only one that closes that early. read more

Nice place I really like the people her and same cold stone taste lol Always hits the stop after a long day of class or sports read more

Banana cake, peanut butter ice cream with 1 1/2 Reese cups in stale waffle gone. I've cream very flavorful. Cones should be made upon request. Cones should not be sitting on counter and used. Place behind glass/plastic shield. Not only during covid but every day. read more

They should probably do a better job on setting their hours straight. Went there at 9:38 and they said they were closed at 9:30. Their were still two ppl working and their was a man with his child just ordering, they could've easily just taken my order since it was just me but they said sorry and that they were closed. Horrible customer service, you guys should go to cfa and learn a thing or two about service to customers and also change the hours if you don't want ppl walking in after your supposed closing time read more

The owners are so rude and disrespectful to their employees. This is a historical problem, as our neighbor warned us before our child took the job. Look else where for your teens-not a nurturing or positive environment. read more

Ice cream is ice cream and you cant dare mess it up. How can you give ice cream a bad review anyways? The only thing is service is nice but i felt like the workers were exhausted. The frap was good though. Size was decent and taste was sweet. My daughter loved the ice cream. Shocker i know read more

Went there after dinner on 20 March. One person working there, 10 in line. While there ice cream is good, wasn't about to wait 30 minutes. Went next door to Safeway, and got premium ice cream with a mix in of peanut butter for about a third of what we would have spent if it was properly staffed. read more

RUDE customer service and OVERPRICED My husband and 5 year-old son went to the Burke Cold Stone on 5/15/2013 to buy an ice cream birthday cake for me. As they were just beginning to look at the different ice cream cake types in the case (with the door open to see better), the manager/owner lady began asking my husband what he was doing, if he needed help and so on. He told her he didn't need help and that he was looking. She proceeded to stand extremely close to him and wouldn't move so he could shop. Again, he told her he didn't need help, she stood there anyway. As he was trying to see the different cake types and flavors, she told him the cakes will melt if the door remains open and proceeded closed the door to the freezer case he was looking in. My husband stopped looking and told her (in front of our son and the other customers) that he was not going to give rude people his business and that he would buy a cake elsewhere. He and our son left and 2 other customers followed. One of the customers (who left behind him) told him the manager/owner is always like that. Immediately following that, my husband went to Dairy Queen, received MUCH better customer service, a nice looking and delicious ice cream cake for a fraction of the price. We have been to other Cold Stones and neither of us has never been treated that way. After today, I doubt we'll return to overpriced Cold Stone - and without a doubt, we will not ever be in the Burke Cold Stone Creamery. I also wrote to Cold Stone Creamery corporate about this matter. read more

I've come here a few times... ordered cakes, gotten ice cream, purchased the sandwiches. Convenient location for Burke residents, with prices slightly lower than the Fair Oaks Mall location. read more

Cold Stone Creamery - Cookie Dough Delirium Cake - Ice Cream & Frozen Yogurt Near Me - Burke, Virginia

It has come to my attention from a reputable source that this particular location has extremely shady business practices. They said something about the owner of this particular franchise recycling contents located within the trash containers. Recycling sounds good right? Very environmentally friendly of the dude? Not so...because 'recycling' in this instance was washing spoons and ice cream containers for reuse on unsuspecting customers that only want a delicious treat...not the potential for food borne illnesses. read more

The employee Aletha or whatever her name is has such a bad attitude. She failed to take my complete order and added a topping that I was allergic to into my ice cream. I politely asked her to remove it and from then on she was having a fit. Rolling her eyes, slamming her tools, and even openly telling her co-worker how frustrated she was......all due to a missed step on her end. Will not be returning or recommending this location--I would rather take my chances with the McDonald's ice cream machine! read more

Coldstone runs in our family and I love this location. I stop by more often than I should for a Peanut Butter Cup Perfection. We've always been greeted and served well here with positivity! read more

What can I say? I miss the good old times when you walk in and the staff greets you with cheerful smile, and as annoying as it might be sometimes, I miss them singing. Whatever happened to that? I remember getting large servings for such a low price... I used to love getting root beer float before they discontinued... I feel like ColdStone isn't what it used to be. It feels to me like their level of attentiveness and achieving customer satisfaction has been lowered a bit. Or, perhaps it's just this store alone that has made me feel this way. This store just happens to be located nearest me and I haven't gone to any others in a long time. Anyways, service was 3 stars at best and the ice cream?... What can I say? Fruits that were added tasted so frozen, it was awful. read more

Good ice cream. But for as expensive as the ice cream is ($6.21) only getting 1 a Reese's PB cup as a topping is beyond cheap. Think this place is changing for the worst, before ice cream would be loaded with the topping of your choice and now you get barely any. Not sure if I'll return at this rate. read more

A love it sized milkshake at this location costs $7.89 before tax. The same exact milkshake in the same size and flavor costs $6.50 before tax at the fair oaks mall coldstone location. I ordered a cake batter flavored milkshake here, it is supposed to come with yellow cake pieces blended with cake batter ice cream. I did not see, feel, or taste any yellow cake pieces. The ice cream shake was thick as most ice cream shakes should be, however it was very difficult to drink it because the straw they give you is the same type of straw used for drinking soda (narrow opening). They did not have the larger types of straws used for shakes or bubble tea. I would avoid this location because it makes no sense for this coldstone to have prices 20% higher than other coldstones only 5 miles away from this one. The burke center area is not anywhere near as nice as the fair oaks mall or fairfax corner area. Yet even in the mall location, the shakes are only $6.50 for the love it size. You will get screwed over with pricing at this location, I can't imagine what the differences would be with larger orders like cakes. I was also here two years back and they would not accept gift cards as a form of payment- the cashier told me they can't accept gift cards as payment but then told me she can make a one time "exception" for me and allowed me to use my gift card while pretending she was doing me a large favor and "bending the rules" for me or something. I have consistently had a bad experience with this location and made the mistake of coming here to try an ice cream shake. If I knew beforehand that the fair oaks location has prices 20-30% lower than this location, I would have simply gone there instead. I wanted to try a coldstone shake and assumed that within the same city or state, the prices would be similar give or take a few cents. The ice cream is decent, but to be honest, ben and jerrys, haagen dazs, graeters, and other premium grocery store brands are actually better, and taste every bit as fresh as this one. I am certain they are not making this ice cream fresh daily as they are claiming, they are making it fresh weekly. The other reviews mentioning this location reusing old ice cream are likely correct. I don't think they recycle ice cream from the garbage or anything like that, but it does seem like they make each batch/flavor of ice cream, and then keep using that batch until it sells. I went there on a friday evening and most of the flavors were mostly filled up. You can tell when ice cream was made fresh on the same morning. Considering their prices are $7.89 for something you can get for $6.50 at a nice mall location, chances are they are not going to be throwing out old ice cream and making new batches here daily. read more

Dear Cold Stone, it's not you it's me. Your store is clean and the service is friendly but I just don't care for your ice cream.

Yummy yummy yummy :) We mixed the Dark Chocolate and French Vanilla ice cream with walnuts and I spent a satisfied night curled up with a red box from right outside. The service was a bit too attentive. The little girl stared at us kind of intensely while we decided. I don't think I'll be back for a while. It's quite expensive. It's about $6 for their smallest size. Grocery store ice cream is just as good on sale ;) read more

I went in a week before my daughter's third birthday and asked for a small rectangle cake that had yellow cake with sweet cream icing and fudge mix in. I specified we would pick up the cake on Saturday, May 20 at 12 pm. I asked for a copy of the order form, but was told I didn't need one. I almost didn't get a receipt either. Fast forward one week later and my husband goes to pick up the cake on the specified date at the specified time and was told it's not ready. The order was written for Sunday, May 21 to be picked up at 12 pm. Also, it was for a yellow cake with strawberry icing. I was pissed when he called me to deliver the news. In our family, having a birthday cake is a big deal. I called the store and asked to speak to the owner. I explained the situation to her and said I was upset and needed to know what she would do to fix it. Essentially she told me it was my fault for giving the wrong day and wrong ice cream flavor, that her worker was a responsible girl and wouldn't mess it up. I'm like, how would I mess up the date when it's the day after I gave birth to this child??? She said they get 1000's of orders of cake and never gets one complaint. I said that's not going to work. She should refund me the money for the cake and deliver it to me. She told me my options were to come pick it up at 2:30 pm, a half hour prior to the party starting, or to cancel the order and not have a cake. I went off saying her store had less than three stars in reviews on Yelp, and I went out on a limb to go to that store and I did everything I was supposed to to ensure the order was correct. At that point she handed the phone over to another employee saying she couldn't talk to me. I explicitly asked for the owner to get back on the phone as I felt the store messed up big time and she needed to own that and come to a resolution with me, a livid customer. She then brought up that the girl called me during the week to ensure the order was still to be bought. When the girl called, she said, "I'm making sure you're still going to get your cake this weekend." I said yes, I'm picking it up Saturday at 12 pm, and that was the end of that conversation. So, yes, I acknowledge that happened and that was great on their part. What the resolution finally came to was that she would take a cake out of the freezer, write a generic message on it and deliver it to my house. She also refunded me $4 for the mix-in since the cake in the freezer didn't have that. At that point I was primarily focused on the timing and trying to ensure we were ready for the party and to greet our family and guests with a cake, so I agreed to that. I realize my terrible experience may not change your mind about going there, but what I would like to pass along is that if you do go, ensure you get a copy of the order form and are very explicit with your directions. They'll probably mess it up and blame it on you, but hey - can't say you weren't warned. :) read more

Bought a Cake for my daughters 16th birthday. Selected to custom build so we could have 3 mix ins.... bought the cookie dough cake and was so disappointed in how little cookie dough there was in the ice cream portion ...shockingly little cookie dough! Several pieces of the cake had zero cookie dough. I had specifically called ahead you make sure the custom cake would have more cookie dough than regular cake... huge disappointment! Go elsewhere!!! read more

I love Cold Stone, but when I arrive at 9:24 on a Sunday night and the location closest to me closes at 9:30, I'm extremely disappointed when I can't get any ice cream. I walked up to the doors and tried to open them but they were already locked and the employee inside shook her head at me as I pointed to the times posted on the window. If you're going to stay open until 9:30, I would like to be able to get my ice cream up until that time. I believe that 6 minutes is more than enough time to get 1 bowl of ice cream. read more

The ice cream is ok, but the service is awful. I went this evening with my family and my in-laws - 5 of us total. We waited in line and then when it was our turn they assigned one server to us while the other two servers began serving the people who were behind us in line. The result was that people who came in long after us were served before us, and the first people in our party to be served were finished with their ice cream before the last were served. So our vision of a family outing enjoying ice cream together was shattered. Coupled with the exorbitant prices, I will not be returning. read more

While I and my family love this ice cream, this location has recently had some problems with online ordering. The last two times we have done online ordering, there have been issues. They will frequently confuse the mix-ins and sizes between orders, and have unfortunately forgotten to include our waffle bowls and additional mix-ins. The employees are friendly and the ice cream is wonderful, but the online ordering needs to be properly addressed so that errors are not made. Currently, if you are going to order from this location, do it in person. read more

I will start off by saying the the ice cream is very good, however there is a central problem which makes me want to never go to this store unless I really need to satisfy an ice cream craving. The employees that are working there always seem very nice and helpful, however the big problem is the owner. On occasion I have gone into the store for ice cream and he was the only one there so he served me. He is extremely rude to both customers and employees. There are times when I have gone into the store and I've actually witnessed him yelling at an employee right in front of the customers for simply being a little off on portioning. I've also heard him yelling at employees so loudly that I could hear him in the back while I was sitting all the way up front. I highly recommend that you do not give this man any business. read more

The store was clean & we were greeted when we came in... from there, all down hill The girl had no problems giving me samples, and being my undeciscive self, we let some other parties go in front of us so the guy started helping us. He has the personality of a broom stick. I settled on old faithful, Raspberry sherbet with cocoanut and hubby got the new Apple Pie A La Mode. My mis in was dumped and not mixed, my cup not runneth over, like I am used to, and hubby asked about the caramel sauce and the employee curtly told us that is was not caramel sauce, it was an apple pie sauce that was "by the recipe that his manager gives him and he can't do anything about it" So... curse us for question one.... This thing is also VERY SMALL... so if you don't have a problem with all things tiny... carry on... Then, we get an individual ice crean to go and get to the register, he hands us a receipt to sign, hubby asks about signing, because it is abnormal for under $25 to sign... and he states... in quite an firm voice... "This is a legal and binding contract between you and our company allowing us to debit the money from your bank account so it does in fact need your legal signature!" Whoa little lawyer to be on our hands here... Daddy must be a judge or something.... So we took our over priced ice cream and ate it at home... and they didn't even say have a nice night! However, they do offer a 10% Military discount... read more

This is the worst Cold Stone I have been to. The kids working in here, and I mean kids had the personallity of a stale cracker. They were polite, but oh my do they need to loosen up a bit and relax. That being said, I ordered some apple pie a la mode item they had and although delicious, I received the tiny little apple pie topped with the smallest scoop of ice cream I think I have ever received. This item was $6 and was tiny. Although Cold Stone is deliciousness in a cup (or cone), it has become so over priced I do not forsee myself returning. Especially with the drones they have working here. read more