Helped by Tressa and a few other employees.... they were GREAT. I love this coldstone and it is my go to dessert place. They have so many great options and the customer service is amazing. Everyone should go to this place. read more

Being an indecisive person and Cold Stone don't mix because everything looks SO GOOD. Luckily, the employees here were so patient with me! Thanks for being so kind and so helpful! P.S. - dark chocolate ice cream + Oreos = AMAZING read more

I am HIGHLY disappointed in today's visit. They served me ice cream soup and overcharged for it. I've been here before and haven't had a problem, but this last visit literally took a 5 stars down to 1. The ice cream was NOT made with love. They didn't even give me a full cup amount. read more

Good ice cream, but the staff at this one has always been mean to the customers. I mean people have a bad day every once in a while, but every time we go in there all excited to get ice cream we get a crab for a cashier that puts a damper on things. The chain itself is still awesome, just do yourself a favor and go to a different one. read more

We had our orders taken within minutes and munchin down on some good deserts within a few more. We had a coupon which saved us $5~. There were a few ladies working behind the counter and they were serious to please. Cold Stone's usually isn't on our list of desert palaces, this time we tried them simply due to the coupon my wife was given. They scored high in effort, price (coupon influenced), scenary. read more

Love their ice cream and we can have it delivered with a local service. Win win! Their signature concoctions are delicious!

I've always loved cold stone and there ice cream is so good. But on there website it says they close at 10PM but I went there at 9:15PM and they were closed this made me very angry because I always like to eat ice cream before my final exams the next day. Just a suggestion, if your gonna close early make sure you put in on ur website for closing at 9Pm read more

Having long been a cherished establishment that I held in high regard throughout my life, I am deeply disappointed to say I will not be returning to this location or any other ever again due to a gross violation of human rights. I was standing patiently in line, ready to order as it was my turn, and the employee working at the time, shifted his gaze directly at me; not merely in my general direction, but into my very eyes, and proceeded to walk into the back room. He did not return for three-hundred whole seconds and when at last he resurfaced from the depths of hell, he made no attempt to acknowledge my presence. Slightly vexed at this point, I exited from the vile establishment, thereby removing my physical being from the stressful situation. Once I returned home, I reflected upon the situation and came to the conclusion that I will never again set foot in a cold stone creamery. Due to the traumatizing events of that day and the mistreatment I endured, I will be seeking therapy. This corporation should consider itself to be lucky that I am not filing civil suit. read more

I ordered a custom cake for my husband's birthday. It's his absolute favorite cake and a big highlight of his birthday every year. The order was placed over the phone several days in advance. I reviewed the specifics several times when placing the order, had them read back to me, and then had the entire order reviewed at the end of the call. The order form I reviewed when I picked up the cake was correct, and the exterior of the cake looked correct. However, when I sliced it later that evening I immediately noticed the ice cream was completely wrong (vanilla, and I ordered chocolate with peanut butter mixed in). My husband was super bummed. :( I immediately called the store, and the best they could offer me was to return that cake and get a different ready-made one from the cooler. Obviously that was a nonsensical option, since that cake would be just as wrong as the one I already had. They couldn't remake the correct cake, because it would take 24 hours, and they couldn't refund my money, since apparently there was no one in any position of authority staffing the store. There was also no apology for the error. I called the store the next day after being told there would be a manager on duty to address the issue and a "shift leader" took my call. I explained again what had happened and once again, no apology. She said they could remake the cake or refund me. Since his birthday was now over, I stated the refund would be the better option, but given the impact of the error, I thought it would be a nice gesture if they would also remake the cake. She stated that she could not do both. I advised her that if that was the level of customer service I could expect, I wouldn't be returning in the future. Her response was "OK." I went back to the store, explained again the situation to someone behind the counter, provided the correct order form and showed pictures of the incorrect cake, and received my refund. Again, no apology or even so much as an acknowledgement of an error/acceptance of responsibility. Order custom items at your own risk, and do not expect any measure of customer service at this location. Poorly staffed and poorly managed, they do not care about your business. read more

Always a great place for an ice cream and amazing ice cream cakes. Friendly staff and convenient location.

I first tried this store w a coupon from retail me not. After arriving at cold stone I was informed I had to sign up for a rewards program and wait up to 72 hrs for this coupon to arrive. So we left and figured maybe next time. Sure enough 3 days later I received a coupon from them. Finally 2.5 weeks later we were able to get away for a date night n out we went. Checked my coupon before we left all good. Get there go to use it and it then says in large letters sorry your coupon is now expired. Ummm y because I'm here??? We paid since we already ordered. Asked to see a manger about this informed he's never really here especially on the weekends. No help at all. Mean less to say the ice cream was ok and for me and my crew not worth the drive. Closest one to me is 13.2 miles from my home though nicely put where I like to shop I still doubt I will be back. Besides I do live 2 miles from Sunni skies best ice cream in the world and unlike goldstone is more then worth the drive if it was 13 miles away. Sorry cold stone lost this customer!! read more

My favorite ice cream place! Always love coming here. Nice place and better ice cream!

Very disappointed in my last visit at the Coldstone in Crossroads. Websites say the place closes at 11pm and we arrived at 10:32pm and the place was packed, with people in line ahead of us but the employee rudely said they are closed and ignored us. They apparently recently changed their hours to close at 10:30pm. The employees proceeded to talk bad about us right in front of us and then yelled for everyone to leave the place. I completely understand if an establishment is closed, but the employees were beyond rude about it. I love their ice cream, but will not be giving this location my business again. read more

I went in yesterday to pick up my son's birthday cake which I ordered and paid for back in late July. One girl went to go find it for me to no avail, so she deferred to the "person in charge." (I say that loosely as there were no nametags or indication of an authority figure.) The other young lady says she will take care of it, goes in the back and comes out with a slip stating "Your order is for August 11." I told her no and that I would pick up my order the day BEFORE my son's birthday, not the day AFTER it. She offered for me to look at the order slip and sure enough there was a messy, scratched out "August 9." I suggested to get a premade cake from the case and write "happy birthday" on it, since I was not going home empty handed, and she numbly went on and did it, put the cake in the bag and when I mentioned that maybe they ask a co-worker to double check what a date an order in question says, she visibly got upset, shoved the cake in the bag and tersely quipped "have a good night." There was not one apology during the whole exchange! By the way, this was all happening as she was standing under Cold Stone's "we strive for superior service" sign. Ummm...didn't happen. The employees were rude, their floor was dirty - and did I mention that this is the SECOND time they screwed up a cake order for me?! The first was Nov. 2015. I'm done. Found a local Baskin Robbins who will get the job done in a kind and competent fashion. I did call the Cold Stone hotline and lodged a complaint. Don't waste your time here. read more

The floors had garbage all over the place. None of the tables were wiped. The inside of the ice cream display case was unclean, and the window had finger prints and sticky ice cream all over it. The containers containing the toppings looked like they hadn't been washed in weeks. The place reeked like sweat and urine. Two of the workers were not wearing aprons and all three of them were rude. To top it off, the bathroom had a sign up apologizing for running out of soap, right next to the sign requiring by law employees must wash hands after using the bathroom. Here's a tip, if you run out of soap, GO TO THE STORE AND BUY MORE. That's disgusting. I have worked in an ice cream shop before, and on weekends we would get hundreds of customers a night. We were able to keep the shop much cleaner with the rush than this place was with only a few customers. I will not return to this store and I suggest you don't either. On our way to Dairy Queen. read more