Two of us came here for dessert after dinner nearby. There's lots of outdoor seating right in front of the store. The store was clean and well lit. They had some great variations of flavors but we got butter pecan and coffee. We both got a small cup but it was plenty! A big serving and both flavors were great. The service was fast and friendly. They did not mind us trying a sample before we ordered, which was nice. For our two big scoops it was around $10. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cary, North Carolina

Stopped here while staying at Crosswinds Campground. Lost interest in being there shortly after we got there. Went to place my order and the guy that took my order never once smiled the whole time we were getting our order. Could have been having a bad day but when you pay over $17 for two ice creams I dont think one smile is too much to ask for at least you would make your customer feel like you appreciate their patronage and investment into your hourly wage. The second guy at the register was cool and friendly. I'm giving this place 3 stars simply because the ice cream was good, the guy at the register was cool and he did give my husband some caramel sauce on his ice cream after the fact and didnt charge him extra. read more

Currently under construction but once it's done, it's going to look nice! The ice cream is creamy as always The service was very good, the 2 gentleman working here were so kind and I received great customer service, would definitely come back to this location- not sure what everyone else is saying. read more

Came in for my friend's birthday, entire team was so kind! Great team, great ice cream.

So awful. Ordered the same cake I order every year. This year it was about half the size as before, diameter about the same but only wimpy layers. $40!!!! Absurd. Never again. Too bad as this was a 15+ year tradition for us. read more

We went in around 9pm on a Saturday night, everyone was so friendly. My husband and I ordered our ice cream and they gave my 8 month old son a free cone! He loved it. Thank you all! read more

Addy and his coworkers provided us excellent help and service!! Amazing ice cream as well 10/10

Amazing service, quick with ease, and Ice cream was great! I went when they almost closed, so thank you for working with me .

I went in about a week ago to pick up some ice cream for my family and the staff there was so kind. They let me try all of the new fall flavors and allowed me to have an additional lemon sorbet. One of the best experiences I've had there! Definitely going to keep coming back! read more

They close at 9:30 on Sundays versus what the website says. They truly should update their times.

I wish I could give this rating a zero. But I can't. First of all I walk in and everyone is in the back and on their phones, no big deal that I'm young I get it. "Hi what can I get for you" blah blah I order blah blah, NO ONE WASHES THEIR HANDS. That is disgusting, but again whatever, not a big deal you aren't touching the ice cream with your hands. Now here's when the actual bad part comes in. I have a nut allergy, I will go into anaphylactic shock if I have a nut, even if I touch it. But I see a nut ON THE COUNTER. you know what no big deal maybe he won't touch it, it's pretty far away from the ice cream. Oh it touched the ice cream, you know what no big deal. OH HE FOLDED IT INTO THE ICE CREAM. so now I paid 7 dollars for an ice cream that I will not eat. You might be thinking to yourself, why didn't I say anything, why didn't I not pay for it? Good question, I don't know. I didn't want them to hold it against me so I in fact did not say anything. I hate cold stone. They never know how to CORRECTLY make the ice cream and ffs they cross contaminate their ice cream. I don't even want to know what happens in the back. I will absolutely never be coming here again. read more

We arrived here at 8:55 PM to buy a premade ice-cream cake because we were going around for 10 min without finding the store as the board lights were turned off. When I went inside I nicely told the lady that we spent a good time looking for the store because the lights are turned off. She was extremely rude and said "We are about to close.. its almost 9. I know but you are supposed to be working and helping until 9 PM. She was really mad at us for showing up to give business to her store. read more

Cold Stone Creamery - outside at night - Ice Cream & Frozen Yogurt Near Me - Cary, North Carolina

The ice cream was amazing and the employees were very helpful and kind. The lobby was clean and well lit. Great evening out with my friends. --Hudson S. read more

This store is okay if you go in person, but don't order delivery. They will not give you the toppings you pay for. Even in person, I don't know if they've just significantly decreased the amount per serving or what, but you have to basically get on your hands and knees and beg for toppings. If you order delivery, you will simply not get the toppings and they'll keep your money. read more

Staff doesn't even understand their own product sizing or combos and isn't friendly. Plus they don't wear their gloves.

They should probably start wear hair nets. A hair in your ice cream just makes the rest of your day sad. Especially when you're from out of town read more

Cold Stone Creamery - A hair in the Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Cary, North Carolina

This week we ordered the same birthday cake we order multiple times a year, and received it with little to no mix-in's ($50 cake so not a small purchase). I took photos and called the store, and was told repeatedly that I was wrong (despite sending multiple photos), that the cake was made correctly, and was given no apology or offer to fix the situation. Basically I got $50 worth of gaslighting. I won't be going back that's for sure! read more

Cold Stone Creamery - I'll tell you what's NOT in this photo....all of our mix-ins that we special ordered. - Ice Cream & Frozen Yogurt Near Me - Cary, North Carolina

4 employees with no other customers made fun of my child when we go to the store. It was so obvious and unkind, that we left without ordering. We will never, ever go back or recommend this business. So incredibly unprofessional, rude and unkind. read more

TERRIBLE - 6/23/23 female employee should be fired. The waffle cone was so stale it bent over and tasted awful. The cookie dough ice cream was like soup. So we took it back - told -" that's how the cones are they are not stale and we are having trouble with the stone not being cold". Then it turned into a staring contest because she had no interest in customer service. The male working there must has worked at McDonalds - no clue that the toppings are to be CHOPPED into the ice cream NOT sprinkled on top. $16 bucks out the window so buyer beware - head to DQ and get a blizzard- better value and better tasting and dare I say better service read more

Wonderful service! I do a lot of dashes here! Definitely recommend! Always great service!

The ice cream was good the first time we came but the second time we found a hair in the ice cream. they don't wear gloves and they look mad that we ordered ice cream .one of employees kept touching her head and the continued make the ice cream and she put her hand on her mouth and didn't wash it. they come from the back using their phones and don't wash their hands and don't understand what your saying, you have to repeat it a couple times and they don't know what they are doing half the time. I ask for no Carmel and they put some in my ice cream.I don't recommend it. read more

The ice cream is very creamy and I enjoyed it in infrequent intake. If you want something extra, I still think it's better than most store brand from grocery store. read more

Cold Stone Creamery - Coffee lover only - Ice Cream & Frozen Yogurt Near Me - Cary, North Carolina

this has got to be the absolute worst ColdStone location ever. employees have no interest in helping anyone but more interested in blasting vulgar music and noses in their phones. Ice cream is served as soup.. if I wanted a milkshake I would have ordered that. Wife went in to get a Founders Favorite- sign on door says they are closing at 5:00pm due to lack of staffing to work. it was 4:50pm and female employee was turning away customers already. When the customer behind her says its only 4:50pm, the employee looked over to the male employee and said you can help her but I am not helping anybody else. Their is no management at this store and it's always a hassle to do business here. Save your money and go elsewhere, it's surely not worth it. read more

This location is a disaster. All the ice cream is extra soft and turns into soup. Stale, processed waffle cone. Uninterested staff. Save your money and stay away. read more

Helped by Tressa and a few other new employees. Nobody seemed to have answers for basic questions (used words like "maybe it expires on this date, possibly it's available in back, etc). Overall very disappointed and had to choose a different business for my dessert for a special event due to lack of supplies. My advice to avoid this disappointment is to call ahead and have them actually confirm with a manager about what is really happening and available when they use words like "probably", "maybe", and "possibly". They need to review what expiration dates look like on packaging along with other notes that employees may write on them. read more

I have to give a shout out to the Cold Stone since it got a bad review. As deeply in love with Goodberry's as I currently am, I couldn't help but feel a little defensive for my old friend Cold Stone. All those nights when frozen yogurt just wouldn't do, when I needed a creamy, calorically dense frozen hug, Cold Stone was there. Seriously, the Sweet Cream with raspberries mixed in must be tried by everyone. It should be in the Constitution. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cary, North Carolina

I asked for extra peanut butter, this costs 99 cents extra apparently. I order the same thing all the time this is the first time they up charge. 99c is a little ridiculous considering the price of the jar. It's not like they dap a fist full more, it's barely a spoon more. read more

terrible management, lack of decent staff & very unclean environment would not recommend this location AT ALL I must say the restaurant and hospitality industry has went terribly downhill over the years. read more

Worst Coldstone I have ever been to. Store was not clean, the workers were extremely rude. Wouldn't even look up to acknowledge you when you came in and stood in front of them for 5 minutes. Too busy having private conversations and seemed extremely annoyed that we even had the nerve to come in. Sign on the bathroom said that the bathroom was closed and for employees only. I will NEVER come back to this location. Has turned me off for Coldstone altogether. Too bad because my daughter wanted a Coldstone cake for her birthday!!! read more

This is one of my fav go tos for ice cream. Anthony, the mgr is awesome. Store is Always clean, cold and serving delicious treats!!!

We are usually a big fan of Cold Stone Creamery but this store was incredibly dirty. the sides of the cold stone were dirty and the containers of the extra mix-in's looked as if they'd never been washed. The people were nice but I'm wondering if they should wear hairnets. The person who waited on us had unruly hair. We're not going back. I wish the board of health would visit them. read more

Love the ice cream my favorite!! Just need almond milk version for lactose intolerant kids and adults! My favorite since my Ralph Lauren days!! Love it and my family does too great cakes too and great staff ! read more

Walked in without being greeted or attended to for a few minutes because the employees were all in the back not paying attention and one was at a table sitting with friends. The ice cream was good though. read more

Went in the other night for dessert. The staff was super friendly and everything was very clean. I ordered the Founder's Favorite (includes pecans, caramel, chocolate) in a small. I definitely got a heaping portion, and good quality as always. Cold Stone always has good ice cream. It's easy to please everyone since you can pick from so many different add ons. read more

Great place for innovative ice cream, but some things can take up to five minutes to make! Prices are a bit high however the end result is always worth it. read more

Staff is rude, and the employee messed up and didn't mix enough ice cream and laughed after she put it in the cup, when I asked for another cup, fixed properly, she said she would have to charge for another. read more

Save yourself the money and time! And just get ice cream from the grocery store Publix has an amazing selection or check out Milk Lab. The ratio is not right since née owner. Staff doesn't care. They make your order wrong! Then tell you in order to get what you originally ordered you'll have to pay AGAIN! When they messed up. This location has really gone down hill and keeps getting worse read more

I don't understand what's supposedly so great about this place. The staff all seem to be a)fifteen b)stoned or worse c)both and the ice cream is extremely overpriced. If the Raleigh/Cary area didn't have better ice cream options, I might understand, but we do. Go to Cookout for a two dollar milkshake or better yet, find yourself a Goodberry's. read more

The product, while good, is not great, and thus, is exhorbitantly priced. The staff does an adequate job of serving their ilk, but heaven help you if you are an adult customer not accompanied by teenagers. Had a PB&C milkshake today which tasted ok, but coupled with the surly service, left a bad taste in my mouth. That's when I decided to write this place off - bought myself a Hamilton Beach blender so that I can enjoy better milkshakes without the bad attitude. read more

First of all they were out of all cones. When asked when they would have more they were RUDE and did not give a good answer. I am very displeased by this locations staff. read more