Great service, employees were extremely nice and made my food exactly how I asked. Will be coming back. read more

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best service and always friendly to me. always love coming here especially late at night they always welcome me in read more

Cold Stone Creamery - still welcomed me in when i was late - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Located in a plaza next to Old Navy and Sephora. It's a small shop with maybe two staff members. We were greeted nicely. The staff took our orders immediately and didn't take very long to get a smoothie and a small cup of ice cream. The smoothies was with frozen fruit and was refreshing. The ice cream cup was pistachio and cookie dough. The ice cream was sweet and cold. The tables and chairs weren't the cleanest but sprinkles and crumbs were easily brushed off. This is a great shop to stop by after some serious shopping. read more

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Response: I don't look down on shops, even ice cream shops. Nothing was said , and it was just you being you. I have no desire to enjoy ice cream at your basic shop. You should treat customers with respect when they follow order and doing nothing wrong. You should speak logically next time. I realize you want to create a sob story, but you fail to exemplify logic. I don't need your scornful and rude customer service infront of others either. Your customer service should be fair to all, you should remain impartial. Have fun. There's a female with ponytail and glasses that has an attitude along with poor communication skills. I've seen her lack hygiene and touch her face, nose, cough and serve folks -- that day I went for a guy (who was kind) but you can't always choose. I like the ice cream , and I'm lazy to go far, and willing to pay tip for to go ice cream, even tipped her before but her attitude has gotten worse with time. I visited this ice cream shop recently and had a frustrating experience. I was waiting in line for a while, observing others sitting around, and no one indicated they were in line. The employee didn't say hello or mention anything about the line. After serving three customers, she asked who was next, even though I was clearly standing behind them. Others were just sitting and chatting--- away from where she was asking others for their order, folks were enjoying their company, no one else thought I cut them, or they would have mentioned it. When I mentioned that I was next, she ignored reasoning, it appeared she was confused instead. If she doesn't have basic etiquette, she shouldn't expect customers to be pushovers. No one sitting reacted when she asked twice -- they just looked up when she asked. As a customer standing in line formation that will frustrate anyone. At minimum understand this much. If there had been any cutting in line, someone would've mentioned it -- not once did anyone mention despite standing for awhile. There's no need for an obvious attitude/disdainful expression -- she could have simply communicated when I arrived if there was error on my part. Past line has operated same way. Nothing changed. So either you don't know how to run things smoothly or you have issues communicating. Most places have a policy where employees greet customers, and I think she can really follow it. She seems angry at life, and I feel sorry for her! I learned my lesson , never deal with angry birds the first time around, it rubs off. read more

I love Coldstone so much!! I've been coming here for years and the service is amazing! The ice cream is also so yummy and the quality hasn't decreased at all. What I also love about this specific location is that the tables are always super neat! read more

I haven't had Cold Stone in a long time. After trying to go to Bruster's but waited in a non moving line came here instead. There was a line but it went by quickly sort of. The flavors pumpkin and ice cream did the job to satisfy sweet craving. Service was nice. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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Great customer service , I definitely recommend coming to this cold stone in pacific common. The ice cream are very good and the ambiance is very nice at this location ! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

The owner is extremely rude and so is the staff. They don't know how to run a business. In fact when we asked for a ToGo packing, they said extra charge for paper cup, paper bag, or a plastic bag. How do you expect people to carry the items. Ridiculous. I would give a zero if I could. read more

Went in with my family to try the dubai sundaes. We came in excited and left so disappointed. As you kno in cold stone, you can choose a creation and personalize it your way. I wanted the dubai sundae with almonds. The person Dan assisting us was already rude to begin with and upon the almond request he got even more rude about it. Look I don't usually write reviews, but this bothered me so much. We weren't greeted from the beginning and his aura was just disrespectful. If you don't like your job, simple don't work there. Don't bring this negative energy around such a good establishment. It ruins the entire business name when you have rude employees behind it. read more

"The Best Cold Stone Creamery in my mind!" Service is great! Ambiance is nice and fresh.

Would avoid. Ingredients are the polar opposite of fresh. I could taste that instantly. Had brownies as a mix in and they were embarrassingly stale and disgusting. Staff was apathetic at best. I have a sizeable sweet tooth and came in with a huge craving but honestly threw half of it away before finishing because I could tell the ingredients were stale, and started to actually feel sick very shortly after. Woke up in the middle of the night type sick. This franchise location is a disservice to the brand. Also - and unrelated to this review - the other recent 5 star reviews look extremely fake. read more

My family and I got some Coldstone late at night, and it was pretty good. I got the Mint Mint Chocolate Chocolate Chip ice cream (a signature). The workers were quick to make it, so it was definitely worth the wait. The area was pretty empty and deserted (which wasn't bad). In all, it was pretty good. I think the mint flavor was the perfect balance, but it had a weird hint of something different in it, so I didn't enjoy it as much. I would still definitely recommend getting that flavor, though. read more

Fantastic service and a great selection of flavors! I always enjoy coming here for a pick me up.

good services nice ambiance delicious ice cream thank you so much open until 11:30 pm

Delicious ice cream! nice ambiance and fresh store. service is number one!!! Thank you so much for opening until 11:30 pm!!!

When thinking about ice cream cakes, Cold Stone Creamery is a place that does come to my mind. For our recent purchase, we decided to go back to this Cold Stone as it was on our way back home. They had a good selection of cakes both small and medium sized. We were looking for a small. How did ice cream cakes get so expensive? Well we got a small ice cream cake but good thing I also had a Cold Stone Creamery rewards coupon for 20% off which helped with the sting of the price. Either way, we came home and ate the cake over several days as eating an ice cream cake between two people in one day would be a feat and although I do love an ice cream eating challenge, my bowels do not. We got a Strawberry Passion cake which according to the website has: Layers of moist Red Velvet Cake, Strawberry Puree and Strawberry Ice Cream with Graham Cracker Pie Crust wrapped in fluffy Strawberry Frosting. It was delicious but the cake to ice cream ratio could be a little bit better. Definitely felt like the cake was a 6" round that was cut in half but overmixed/overbaked and so it was a bit flat and dry so the cake was like maybe half an inch in height for both layers and there was like 1-2 inches of ice cream on top of those half inch cake layers. The photos on the website are a bit deceiving. Again not many places make ice cream cakes with multiple layers of cake. So it's a great option for this. Maybe the larger cakes have better layers. So we'll be back again to try other cakes in the future. read more

I went in with my boyfriend for our first time we were excited to try a banana pudding ice cream with the nilla wafers and banana topping we had seen on TikTok. We went at 11pm and an older mature looking man helped us out, not the best service. The ice cream was very poorly mixed, the wafers weren't crushed at all and there was about 3 pieces of banana in each cup. I will never be going back I had such higher expectations and looked nothing like the videos I had seen. read more

Haven't had Cold Stone in a long while and decided to stop in. I ended up going with a French Vanilla Ice Cream with chopped up Oreos and roasted almonds. Was SO good. Staff at this location was friendly and attentive. They let my little one sample a flavor before buying which helped her a lot with her final decision. Plenty of parking available in the parking lot. Lots of other shops around to shop at. Near to the freeway for a quick stop. Definitely will visit again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Ive always been a fan of coldstone. I love that they stay open late. I was greated when I walked in. They allow you to try two flavors. I opted for the strawberry blonde no whipped topping sub bananas. It's always good. They are pretty pricey for what you get but good. This location has about four tables to sit at. read more

Cold Stone Creamery - icecream - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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Came in with a friend recently trying to satiate our ice cream craving and left feeling like we should've gone somewhere else. The tall guy working was less than thrilled to be there, I get it, it's work. Still, his less than pleasant attitude felt like ordering was a burden. I asked for a mix in and for the extra that they charge, I'd expect maybe more than 5 gummy bears. No joke, just 5. I had to ask twice for a lid as the first request was met with a dismissive eye roll. It wasn't until my friend asked for one again did he hand one over for the each of us. This ice cream itself tasted off, almost like it was freezer burned and had an odd after taste. Will definitely head to a different spot next time. read more

I ordered a banana split and they said "okay, coming up!" First off they only used vanilla ice cream when an original banana split has Vanilla, Chocolate & Strawberry ice cream. Secondly, there's not even any banana on this thing lol they just put strawberry on top and called it a split when that, sir, is a shndae. Thirdly, how much did I pay for this sundae by calling it a "banana split"? I'm assuming more than what a sundae would be.. How disappointing read more

Cold Stone Creamery - This is their "Banana split" - Ice Cream & Frozen Yogurt Near Me - Fremont, California

shout out to vincent my goat for telling me they have smoothies its so awesome the smoothie gets 5 big BOOMS read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Great Ice Cream! Customer service is very nice and friendly and I will definitely be back to this location! Very clean and well organized. read more

Cold Stone Creamery - Menu! - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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Amazing ice cream great service by Vincent 5/5 would recommend to everyone. The chocolate devotion is spectacular. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

I've been a fan of Cold Stone's Founder's Favorite for over 15 years, and not every location gets it right. But ever since I moved to Newark, this Christy Street location has become my go-to. I visit at least twice a month, and every single time, they prepare my order perfectly -- consistently and just the way I like it. What truly sets this place apart is the warmth of the owners. They always greet me with a smile, and their humble, friendly nature makes every visit a pleasant experience. I was genuinely surprised (and impressed!) that they remember my order along with all the customizations. It's that kind of personal touch that keeps me coming back. Highly recommend this location for anyone who loves great ice cream and great service! read more

Me and three others in my family ate at this location at about 7:00 on a Wednesday. The place was deserted, and only one other customer arrived during our visit. Our ice cream orders were prepared correctly and quickly. The place was clean, and set up nearly identical to other Coldstones we have eaten at. No issues with the staff. read more

Best shop in the bay area baran is a super nice and helpful I came late and he stilll help me

I was Craving a Milkshake so I rolled to Cold Stone Creamery!!! There was a Sizable line and only 2 employees . So it took a while. When it was my turn I. Ordered a Reeses Peanut Butter Shake!! The Clerk made my Shake in 5 Minutes!!! It was tasty. I would return. This Is a Baller On a Budget Approved Establishment!! read more

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Heard about the Banana Jello Pudding on Instagram and went over to try it out! The signature banana pudding is really good and would recommend it! I've began coming here frequently for their other items! read more

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All in all the owners at this shop are not hospitable at all, they greet you with a stern look. Not a single smile and stare at you like you are bothering them. Theres a husband and wife as owners and also workers there. A guy with peppered hair and glasses and another lady with glasses. Theres been multiple complains about them here. I recommend you go Else where. I got kicked out for simply trying to help my mom download the coldstone app. After 5 minutes the lady wanted us out the door. Go somewhere else, read the reviews and you will see a trend of not a nice place to go to. Response: I have come to this business many times before and bought. I have proof of purchases on my own personal cold stone app. It's ok i wasn't planning on coming back and also to anyone reading this. Read other comments and you will see a on going issue with lack of hospitality in this location. Im sorry i did take it a bit over board in the last post, my apologies. Regardless, avoid this place if you dont like to feel pressured into making a purchase immediately. Ive been coming to those spot since a i was young, you lost a long time customer. Keep in mind guys she threaten to call security when i questioned where her hospitality was. Thats when it really made me upset. As an worker you are supposed to know how to keep a situation defused. Regardless its all good, there are plenty of other cold stones read more

When did ice cream become so expensive? I ordered a small coffee lovers only. While it was good, it was overpriced for what it was.

Cold stone changed my life. I used to be a Baskin Robbins enthusiast until I tried Coldstone (this one specifically). I loved the service, the workers are so kind and pleasant , and treated me so well. The vibe was so amazing, the room being so cold and so nice. I really enjoy the interior of the establishment and my favorite worker, Vincent has always treated me like a brother when I order! 100/5 stars if I could! read more

Great ice cream experience, 10/10 recommended,Denise was really quick and made the perfect little ball of dariy perfection. read more

Cold Stone Creamery - Perfect ice cream experience - Ice Cream & Frozen Yogurt Near Me - Fremont, California

It's been a very long time since hubby and I been to cold stones. We were around the Pacific Commons area doing some Christmas shopping and I had wanted an Acai bowl, unfortunately for me, the place was closed. We decided to go to Cold Stone since it's been a long time since we had ice cream from here. Hubby loves the pie who loves me, but couldn't find it on their menu, so we asked and the gentleman said that he was able to make it for him. I got the chocolate devotion (I can't remember if that's the correct name) but it was all chocolate! We got it in a waffle cone and it was so delicious! The gentleman who helped us was so kind! I forgot how filling it was that I almost couldn't finish it! There's a few more flavors there that I would love to try! Probably not with so much chocolate this time! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Felt like some indulgent ice cream and found ourselves in the right spot. Ice cream is so decadent. The staff was kind and knowledgeable. There was a large party in front of us and they acknowledged us and got to us quickly. Much appreciated. Ice cream made quickly! I'd go back. Lots of toppings and mixes to chose from. Typical Ice cream shop vibes but very welcoming. read more

Cold Stone Creamery - Banana caramel crunch - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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Usually the line is long especially on a hot day but we were the only ones there when we entered, for a group of 4 it took about 10 minutes to get everyone's order and ice creams made Service: mediocre, not super friendly but it was okay Ice cream: it was EXTREMELY melty when she was done and handed it to me, so as I waited for everyone else to get their done it was hard not to eat my ice cream in order to contain it. It was extremely soupy in a matter of minutes which is unfortunate because I was inside the store and since I can't eat it I just had to let it melt until I can leave the store ): I just think that the ice cream wasn't cold enough to begin with which was super disappointing. I got cheesecake fantasy which is my usual and it was decent. Don't think I can recommend this location ): read more

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Totally love with the flavours best place. Highly recommended for best quality ice cream and well maintained by the owner and management

Cleanliness can improve, tables and middle of floor had ice cream on it. I took my 5 year old daughter for ice cream here after school. She had to use the restroom and they said the first time, it was out of order. The next time I came it was for employees only. Well this is a selfish act, I will not support. This automall cold stone and the Jamba Juice both send their patrons 3-4 stores over to use Old Navy's restroom. read more

Ice cream tastes good and staff are friendly. The store is clean and well kept. Halloween decorations look nice as well read more

Cold Stone Creamery - Nice halloween decorations! - Ice Cream & Frozen Yogurt Near Me - Fremont, California

DONT HIT/BANG THE GLASS! My daughter was yelled by a male staff person at this location. The sign that says 'no hitting glass' was placed at the top of the counter above the glass. I'd recommend a sign at the bottom of the glass or on the glass at eye level. read more