Cancel

    Open app

    Search

    Cold Stone Creamery

    2.4 (92 reviews)
    Closed 11:30 am - 11:45 pm

    Order Cold Stone Creamery Takeout or Delivery

    Cold Stone Creamery Photos

    Business Info

    You might also consider

    More like Cold Stone Creamery

    Recommended Reviews - Cold Stone Creamery

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Regular ice cream

    I ordered the Chocolate taco. They said they didn't have it. I asked for a refund they said no so I told them just give me anything. I also ordered a regular ice cream they have very bad customer service and my order came melted the person who delivered my order was holding my order sideways and didn't care overall bad experience do not recommend

    a variety of ice creams
    Karen M.

    Walked in very packed, well it's summer time so shouldn't expect anything less!! Ordered 3 ice cream, 2 specialty. The banana caramel was so bad, they used the actual fruit and it was big chunks of banana which was a turn off to me. Imagine paying $35 on 3 ice cream. Should've just go to the supermarket and get a tub of Ben & Jerry or something Definitely don't get the hype of this ice cream. But the staff were actually very nice. But would not be returning to this place!!

    Bad service. Clerk never asked size after was told order small. Gave me a large and refused to fix issue had to pay for the large order.

    Melted ice cream
    Pamella D.

    I drove all the way from East Flatbush to come and gets cold stone ice cream. When we walked in they were one not friendly to the ice cream was melted. We asked him about it and they just brushed it off. The staff barely spoke English and they were not nice. It's October your ice cream should not be melted! I would not recommend this cold stone location

    Coffee
    helen l.

    Ice cream is ok but they definitely DID NOT wash their scoops properly because about 1/4 of my coffee ice cream (beige color) was another flavor (slightly orange).

    Birthday cake remix
    Amelia M.

    I really hate leaving poor reviews but i just feel like it needs to be heard. Im a huge fan of the coldstone chains however this location in particular is not so great. First off- the wait is almost at least 30-40 mins after 5pm. (Ridic) granted they take their time and accommodate for each persons order but maybe if they had more staff on the floor it would be better. Secondly, this location has a terrible odor. I know it sounds bad, but being honest no matter how harsh it sounds. I got so turned off i was in line for about 20 mins and just walked out last night (12.30) because the odor was making me feel beyond nauseous. Dont know if its because it smelled like mop water mixed with spoilt milk or whatever the case may be. But i couldnt take it. I have however been to this location previous times before but always find myself wanting to avoid the long wait & odor. The good thing is that they do have a parking lot hence it being on a little shopping area & im able to run into petco next door to get my little brats their needs. Thats bout it folks.

    Packed up the ice cream sloppy and he was very rude!

    He packed the ice cream very sloppily and he was very rude! He was in a total rush and there weren't even any other customers behind us!

    IG: Tourguidebuddz
    Bryan R.

    One of the better Cold Stone locations. Staff actually knows what they are doing. The goads for Covid makes it difficult to hear but the custom cakes and ice cream are all done right!

    See all

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    They recently raised the prices of there icecream to a ridiculous amount of money. Almost $10 for a love it "medium" ice cream.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 3

    Ask the Community - Cold Stone Creamery

    You might also consider

    Just-Delight-Full

    Just-Delight-Full

    4.0(41 reviews)
    0.5 miHoward Beach
    $$$

    Staff very helpful and I would recommend any one to come to this location . Also you are treated…read morevery well . You are in good hands . Every thing you need is just right . I would always seek good professional help .

    Payment and ordering the cake was a breeze so much so I double check the invoice and it was all…read moreexactly what I described ( the pickup time, cake details, colors etc) However when it came the day of pick up 1.cake was not really on time ( went at 11 suppose to be for 10 am ) 2. Was told they would DELIVER instead, I pleaded please before party time ( 1pm ) 3. Cake arrived Late at 136pm ! During my party . 4. details were all wrong , the name was on the bottom tier, the number was suppose to be in YELLOW, the design of the crayons were poor design and nothing like the picture I submitted, the cake appeared very rushed / sloppy/ bumpy. 4. People complained of the taste of the bottom tier ( vanilla tasted bad ) 5. Cupcakes were suppose to be rainbow topping NOT separate color I was offered a 100 dollar STORE credit however after this I won't spend at this location or recommend this location. A cake / desserts are so important to the decor and taste and they had neither. The process was quite stressful the DAY of the party and I use the cake because I had no other choice at that point. In the end choose a place that will consider pick up times, design details and taste! seriously and professionally.

    Photos
    Just-Delight-Full
    Just-Delight-Full
    Just-Delight-Full - This is what I wanted ( explained the color of the number one would be YELLOW and the crayon would be RED )  name on top tier

    See all

    This is what I wanted ( explained the color of the number one would be YELLOW and the crayon would be RED ) name on top tier

    SugarBun NYC Bakery & Cafe - Egg cheese avocado on bagel

    SugarBun NYC Bakery & Cafe

    3.9(230 reviews)
    0.1 miLindenwood
    $

    I just want to start by saying I'm in California and this is for the service experienced as my…read moreparents' report that this cake was awesome. I remember going here growing up until I left NY about 10 years ago. The cakes are beautiful, great selection, not overly sweet, and something for everyone. I find it reasonably priced. It is not like some fancy French patisserie shop, but very good. I am reviewing this based on the customer service. I live in CA and wanted to place an order for my dad's birthday. I received a call from them shortly after placing the order informing me they were out. We were easily able to choose another cake, I explained to the lady on the phone that I was in CA and ordering it for my dad. She asked what colour I wanted the writing. At almost 2:30 Eastern time, she called again asking what time I would pick up because they were closing, and wanted to be sure they would keep it fresh. I truly appreciate it. In my ignorance, I did not even check what time they closed - so the fact that they closed at 3 was surprising and a bit early, but that's on me. So - thank you for the good service an attention in trying to make something special for my dad, though I can't be there with him right now. I can report that my dad, mom, and sister really enjoyed the cake and as we remember. They live in Rockaway Beach, and going through Crossbay Blvd is usually one of their routes home.

    I stopped in to grab a birthday cake. Upon entering I wasn't greeted so I said hello to the…read morecashier. The only person that was in my view. She never responded. Another person walked near where I was standing and asked if they could help me. I asked her the flavor of a particular cake, then selected the cake I wanted. She asked if I wanted happy birthday on it and I told her yes. She asked the cashier if she could ring me up. She asked if I was paying cash or card, I told her cash. I gave her the money, she gave me back my change then walked away from the register and went in the back, she never said thank or anything else. The young lady that was helping me put my cake in a bag and thanked me for coming in. I asked her name because she was very polite and displayed great customer service. Her name was Angelica.

    Photos
    SugarBun NYC Bakery & Cafe - Cake slices

    Cake slices

    SugarBun NYC Bakery & Cafe - Burger with Curly Fries

    Burger with Curly Fries

    SugarBun NYC Bakery & Cafe - What I asked for

    See all

    What I asked for

    The Food Emporium - Wagyu meat its just the best meat ever tried

    The Food Emporium

    2.9(52 reviews)
    0.6 miLindenwood

    This Food Emporium stands out for its take-out stations. I've purchased their ready-to-eat sushi,…read morepoke bowls, snack kits, salad bowls, and even their seafood dinners multiple times, and I can confidently say everything has consistently been fresh, tasty, and reasonably priced. It's such a reliable option when you want something quick without sacrificing quality. Their artisan breads are baked daily, and the bakery section is impressive offering whole cakes, cheesecakes, and a variety of desserts and pastries. I also love browsing their coffee bean section. There's a wide variety to choose from, which makes it fun to try something new. If you're coming strictly for groceries, just keep in mind that some items can be on the pricier side. That said, they do run occasional specials, so it's worth keeping an eye out.

    my family lived in this immediate area for over 50 years now…read moreI remember when one neighborhood C Towne supermarket occupied the entire street and most of the block was a parking lot We very hopeful years ago when food decided to open the store here haven't been to their in Manhattan this division of a major supermarket chain had a good reputation Not to be said for this location, the product is tight. The aisles are very small. The selection overall is good as is the presentation, however The staff is extremely rude as as the management as a retired, disabled, senior citizen. I am in there. And this is not one time this is several last couple years when I decide to go to this location I've attempted to use my benefits card and I'm told to repeatedly use it over and over and over again, even though all the prompts say it should've gone through The staff and the manager make up excuses, but they're not able to accept the car today. This goes on and on I even show them a previous receipt that went through with a major balance on the card and no reasonable explanation. Other than that they don't want to use the benefits card. Again they disrespect, and just general, rude attitude would lead me to even say that they're discriminatory towards senior citizens Which is something I've never said before on any of these yelp reviews After the last two experiences here in early December 20 25, I'll not go back. I may pursue reporting them to the city authorities. I understand that bravo on 34th Ave. and 35th St. a sister affiliated It's amazing difference in the two locations. Food Emporium is an Emporium I will not ever go to again A bunch of losers

    Photos
    The Food Emporium
    The Food Emporium
    The Food Emporium

    See all

    Cold Stone Creamery - icecream - Updated September 2026

    Loading...
    Loading...
    Loading...