I dont care for Coldstone's prices , I feel the quality does not justify the $$.. Nevertheless it was my son's birthday and he wanted the blue ice cream ( Cotton Candy) with gummy bears mixed in. I was well aware of the prices before I went in. My daughter got butter pecan. 2 small cups close to $15 sheesh. sheesh. I had a spoon of the butter pecan and it was sweet , but I didnt see a single nut. She didn't even finsh it. As for my son's his started rapidly melting before we even left the store. Perhaps it was over mixed when they added the gummy bears but it was so runny and dripping, he was mad. Luckily I had a roll of paper towels in the car . The girl at the counter was nice The front of the store has a weird slope at the door. On coming out it's like I little strange drop, not ideal in any circumstance - you can easily drop your overpriced ice cream. They should have that looked at. Luckily I wasn't holding anything and waa able to grab balance on the door. read more

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I ordered the Chocolate taco. They said they didn't have it. I asked for a refund they said no so I told them just give me anything. I also ordered a regular ice cream they have very bad customer service and my order came melted the person who delivered my order was holding my order sideways and didn't care overall bad experience do not recommend read more

Cold Stone Creamery - Regular ice cream - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

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Bad service. Clerk never asked size after was told order small. Gave me a large and refused to fix issue had to pay for the large order. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

The service was awful I asked her a milkshake and instead it got a Lovitt sized cup of ice cream and the lady looked like she was in coherent behind the counter read more

Cold Stone Creamery - Half filled cup of ice cream And also half melted - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

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10/13/24 I visited the Howard Beach location yesterday around 3:45-3:50. Upon entering I noticed the Grade Pending Health Rating which should've turned me around but it didn't. I had a sweet tooth. I ordered a like it cheese cake w/Two Add ins in a waffle cone. I was told to order & get a waffle cone I must order love it or gotta have it! I replied "not true, this is my staple order and have never been told this". He continued to place my order as requested. It is then that I requested he wear gloves as he was peeling my banana with his bear hands. He obliged, but the interaction made me feel very uncomfortable. I was so thrown off I forgot to mention my points. This is not the first time , I wasn't asked about my points at this location. The last time he just ( same guy) just laughed and said next time say it before you pay. This will be the last time I visit this location. The customer service & lack of cleanliness just doesn't sit right with me. Elise Washington read more

Walked in very packed, well it's summer time so shouldn't expect anything less!! Ordered 3 ice cream, 2 specialty. The banana caramel was so bad, they used the actual fruit and it was big chunks of banana which was a turn off to me. Imagine paying $35 on 3 ice cream. Should've just go to the supermarket and get a tub of Ben & Jerry or something Definitely don't get the hype of this ice cream. But the staff were actually very nice. But would not be returning to this place!! read more

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I see why there are so many bad reviews. I went to get two ice creams. I added a red velvet waffle bowl and a waffle cone for my son. I was going to order it but decided I'll just go there. Online to order it through the cold stone app the red velvet ice cream bowl or cone is 79 cents. They ring me up it's 1.99. So i question the cashier, like hey it says it's 79 cents online. We charge a different price in store he tells me. Then starts getting loud and telling me i should of asked about the price before i ordered it. Why would i ask the price before i order it if i was ordering the same exact ice cream combination thru your store app. This is the cold stone app i was placing the order from not uber eats, door dash or grub hub. But the cold stone app, You can have it delivered or pick it up in store. So i said I'll place the order from the app, he tells me ok, then tells me seconds later you can't do that. I can't void it out. Now at this point I'm getting irritated because I worked at cold stone in the past at a different location in Queens. You can void things out, you can cancel your order. So because i questioned the price your going to try to force me to buy it. Even if you make a ice cream creation and the person doesn't like it. Your suppose to say ok, take the order back. It's a lost to the company for the day. Instead he's telling me so who's going to eat this and so on. I never took the ice cream in the waffle bowl the company is going to eat it. I'll pay for the cone that my son got because he started eating it. Refusing to ring up the order we had in hand, after i said multiple times i no longer wanted the bowl. Cold Stone has really fell off over the years, well at least at this location. Not to mention i came in there the day before and was charged a different price for that same cone. The price is suppose to be the same everyday online and in store. read more

Order off Uber eat. I been to this location and I also order a lot from this location. Rich, creamy, and flavorful icecream flavors. You could create your own mixture or get one of their signature mixtures. My favorite is the Coffee Lovers Only and the Birthday Cake Remix without the brownie extra sprinkles. Service is always good. read more

I drove all the way from East Flatbush to come and gets cold stone ice cream. When we walked in they were one not friendly to the ice cream was melted. We asked him about it and they just brushed it off. The staff barely spoke English and they were not nice. It's October your ice cream should not be melted! I would not recommend this cold stone location read more

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We came here and the place is tiny. Wish they had seating outside and a bathroom for customers. We ate in our car read more

3 because they are a little messy. And this is a food place and it's important to me. If you can't pass a little Christina inspection how are you gonna pass a health inspection?? And it was 5 stars until me got in the car to go home. Here's what happened. I was next door replacing a fish and was so freaking excited to have cold stone. I haven't had it in years and the lil parking lot they have is clutch. Anyway it's very busy suddenly when we walk in and they were like 3 of 4 employees working hard. One takes my order I was recording it having fun. I got a classic peanut butter something. And my son gets plain with only marshmallows. Again thrilled got extra whip whatever. When we get in the car my son says they don't know how to make plain. I was surprised to see that they spoon or the table they used to mix with was still covered in the icecream from last orders mixed into his vanilla. Had he had a peanut allergy we would have been finished. I am a food allergy sufferer and I was like what? They can't be making mistakes like that. And to top it off I think it happened bc they were very messy in the back. I can't eat here again for fear that I will get a food allergy. Crazy. read more

Ice cream is good. The founders favorite is a must try when visiting here, workers needs to work on their customer service skills.

My favorite ice cream shop in all the neighborhood, the service is always quick which is great because this shop is always super busy. The ice cream options are unlimited! There's so many toppings you can never go wrong with trying new things out! Unfortunately we don't have many around but I don't mind the drive! read more

Scammers. The employees would not allow anyone to order a small. They insisted all orders must be made and charged as medium or large because they were out of small cups. It's one thing to run out of cups, it's another to allow people to order the smallest size. read more

Ice cream is ok but they definitely DID NOT wash their scoops properly because about 1/4 of my coffee ice cream (beige color) was another flavor (slightly orange). read more

Cold Stone Creamery - Coffee - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

I really hate leaving poor reviews but i just feel like it needs to be heard. Im a huge fan of the coldstone chains however this location in particular is not so great. First off- the wait is almost at least 30-40 mins after 5pm. (Ridic) granted they take their time and accommodate for each persons order but maybe if they had more staff on the floor it would be better. Secondly, this location has a terrible odor. I know it sounds bad, but being honest no matter how harsh it sounds. I got so turned off i was in line for about 20 mins and just walked out last night (12.30) because the odor was making me feel beyond nauseous. Dont know if its because it smelled like mop water mixed with spoilt milk or whatever the case may be. But i couldnt take it. I have however been to this location previous times before but always find myself wanting to avoid the long wait & odor. The good thing is that they do have a parking lot hence it being on a little shopping area & im able to run into petco next door to get my little brats their needs. Thats bout it folks. read more

Cold Stone Creamery - Birthday cake remix - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

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He packed the ice cream very sloppily and he was very rude! He was in a total rush and there weren't even any other customers behind us! read more

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One of the better Cold Stone locations. Staff actually knows what they are doing. The goads for Covid makes it difficult to hear but the custom cakes and ice cream are all done right! read more

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Needed a last minute cake they happened to have a large size chocolate on chocolate cake it was big enough to serve 20 people cake was rich and packed big chocolate flavor with ear bite read more

Almost any Cold Stone location Ive been to is decent at the very least, as the great taste demands respect. It's a Hit or Miss as far as how much staff is on deck at a given time, as Ive seen a few reviews complain about the lack of staff, but Ive personally seen as few as 2, and as much as 6. How crowded it gets is also a hit or miss, and that being said, I would think you cant have a full crew staff when the store isnt always packed. ..but regardless of how many are working on a given day, Ive never had any personality issues. They take there time with each person, as I would want when it's my turn, and we've all seen how it takes time to make your order, as it's not the typical Scoop n Drop. read more

The worst, out of 5 flavors !!! Waited 10 min to be served,that never happened. One young man on his phone the other moving at a snails pace . We left went to ozone park Baskin Robbin , on the way back the person that was in front of us was still on line !!! read more

I haven't been in this store in a few years. Not really much of an ice cream fan but, I stopped in this week because Groupon was offering 20% instant cash back. Since I was taking it home I ordered a quart of ice cream for the family to enjoy. There was one worker in the store and I was lucky to be 3rd in line. The worker was very pleasant, knowledgable and efficient. I told him I had a coupon from Groupon as we arrived at the register. I showed him my phone and he told me his store was having a problem with the Groupon. (It wasn't working) He must have seen the disappointment on my face and offered me a store discount instead for my troubles. It's not often that would happened and I accepted his offer and thanked him. This store has just made a better customer out of me and I intend to give them more business. Although it still took me awhile to place my order I can't put blame on the workers in the store because one customer changed his mind twice and the next customer was taking office orders over the phone and asked tons of questions. This holds everyone up. read more

I never come here during the day because my cravings usually hit me after 8pm. Haha. Yes, this place is very slow, for some strange reason they never have enough people behind the counter to prepare your order, but hey what can you do? The heart wants what it wants,so i'll wait. They have their good days, give them chance. My favorite signature flavor is the Birthday Cake remix. It has Sweet cream ice cream, brownie chunks, and sprinkles. When I'm feeling really excited, I add walnuts or almonds. I must admit I'm to comfortable with that flavor. I must try to branch out and explore the menu more. The bathroom NEVER WORKS. It has been over a year now, and every time I come in, that "Sorry no bathroom" sign is staring me in my face. That's crazy. I don't see how management still hasn't gotten around to fixing it. I would still recommend this place because after I get my ice cream, I go to the Crossbay overlook which is about a half a mile down the road, and watch the planes take off from JFK :) read more

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Honestly i had the worse experience. Yes I understand it's summer and it's busy, however once the young guy took my order he legit had a whole side conversation while I'm watching my ice cream melt, not only that, I ordered 3 ice creams, the last one was half full and when i asked him why he charge me for 3 he said oh I'm going to give you another ice cream, at this point I had waited 45 mins to get ice cream and now since he decided to conversate while getting something from someone who dropped him something off, I decided to leave. Very rude, and if you want a bad experience, this location is the one to go too. You'll walk out from waiting a long wait with half melted ice cream for full price! What a deal! read more

WORST FUCKING SERVICE the employee NUR J. Has messed up my order multiple times every single time I come to this location. Don't waste your time at this location. read more

If I could give this place a 0 I would. Not only was my order was incorrect This place is a HEALTH HAZARD . I had ordered a sundae and once delivered I come to find a baby roach in my ice cream frozen. Completely unacceptable.. do I need to say anymore? read more

i ordered a love it & I swear she barely put ice cream in the cup . I was highly disappointed with the amount that was put in the cup & when ask for a little bit more they got defensive as if its coming out their pocket smh 10$ at that read more

Went in today and ordered cookies in cream ice cream. The girl who took my order deadass only gave vanilla ice cream. Not once did the word Vanilla come out of my mouth. Honestly this place is trash. read more

This place has seriously plummeted over the years. Inside the store is dirty you can clearly see they lack organization behind the counters. They are also not enforcing social distancing or mask wearing in these times putting their patrons at risk while they remain masked and protected behind the glass. I mean how hard is it to put lines or social distancing circles six feet apart on the floor??? read more

Perfect setup! Parking lot is free. Service is fast. Only thing is if the guys could use gloves to make the ice cream.

The only time that I go to this Coldstone location is when I'm on my way home from work. The lines are usually long and the temperature of the ice cream is not to my liking. The ice cream is always too soft which means that you might end up with a milkshake by time you make it home if you don't start eating it immediately after purchase. The flavor selection is just okay. The plus is that you can park in the lot. read more

I usually love cold stone because the ice cream is solid along with the mix-ins. I hate this one though. The ice cream options are limited by the amount of flavors the people who work there decide to change out their empty bins. I came here and noticed that more than half of their flavors were empty. That already limits the selection of ice cream flavors that you're able to get. The workers move SO SLOW. Like turtles. Like slower than turtles. It's such a small shop that when there's like three people waiting in line the entire area feels packed, and this is worsened by the extremely slow service. All you have to do is put mix-ins into ice cream and put it in a cup. Yet it takes at least 30 minutes to be served. read more

Every visit to the branch has a long line that takes at least 20 minutes. However, the ice cream is excellent. They add the extras live and in a unique way so that everything feels fresh and crisp. A large selection of base ice cream, top, milkshakes and more. read more

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Their ice creams are good, I'm not going to lie. But every time I try to call their store, no one ever answer. EVER. For someone like myself who has a severe food allergy to nuts and needs to let the store know about this, it's beyond frustrating when no one at the store picks up the phone. There is nowhere on UberEats to let the store know of the food allergy either. I've called the store 7 times and not one time did someone answer! This isn't the first time that this has happened either. Cold Stone of Howard Beach, please talk to your employees about answering the phones. People like myself need to let your employees know about food allergies. Thanks! read more

After hearing so much about this place, I finally had the opportunity to go a couple of months ago for the first time ever. I left there completely satisfied! My favorite is one of their signature creations called 'Cheesecake Fantasy'. It's cheesecake ice cream with graham cracker pie crust, blueberries and strawberries...YUM! Also, their employees are extremely polite and worked very quickly. I've never seen anyone mix ice cream the way they do here, lol. Pretty cool I guess. My new ice cream spot. ;) read more

DO NOT PLACE AN ORDER ONLINE FOR A CUSTOM BIRTHDAY CAKE. THEY DO NOT GET THEIR ORDERS. We placed an order for a custom birthday cake for our sons 12th birthday. We wanted it to be special and so we took the time to make it specific to his taste. We paid with a credit card (a little under 50 bucks) for a small cake that was supposed to be ready in 24 hours. Once I showed up to pick up my cake the staff was confused and obviously .... no cake. They shuffled around for a good 10 minutes trying to look for my order and then finally admitting that they never received the order. (Or whoever was supposed to check the emails never did) The only reason I am giving them 1 star is because the girl who tried to help me was very apologetic and understanding. She gets the star. She did everything she could to make my cake as close as possible in like 30 minutes. She scrambled and tried her best to fix this problem but unfortunately the cake she made melted and my son didn't end up getting the cake we ordered. I don't want to say his birthday was ruined but it was sans the perfect cake we ordered from what used to be a reputable ice cream shop. We tried to get a refund but they will fight you tooth and nail, make you jump through hoops and you still have to wait for them to contact you just to get your money back. Like they don't want to give you your money back. It's real simple. We didn't get the product we paid for on time and we want our money back. We spoke to corporate and they were unapologetic and didn't show an ounce of consideration that it was our sons birthday. I figure this review will not help our current situation nor will it bring back my sons birthday but hopefully it will deter future customers from making the same mistake we did. DO NOT PLACE YOUR ORDERS ONLINE IF IT IS FOR A SPECIAL OCCASION. THEY DO NOT RECEIVE THE ORDERS AND WILL NOT HAVE YOUR CAKE READY ON TIME ((( IF AT ALL))) Place the order over the phone or in person. I did also notice flies (it is mid December and dead everywhere else lol) so they must be reproducing inside the shop .... ew. I sat for a good 35 minutes waiting for my pie/cake and was there long enough to notice that it wasn't the cleanest. I don't think I'll be coming back. I had gone once before but it was years ago .... they must've changed management or something because it definitely did not look as good as it did before. read more

Ice cream is great like in all Cold Stone Creamery chains BUT what a poor customer service!! This place lacks everything specially RESPECT to its customers. Whoever the owner is... you need to learn how to treat your clients and run your business. Your restroom sign is beyond offensive. Never coming back. read more

Cold Stone Creamery - Bathroom signage. - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

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Cold Stone hasn't really been on my cravings list but they may get a corner now. I decided to pick up a birthday cake for my sister (she likes ice cream cakes). They had quite a big variety in flavors and sizes. One thing about the ice cream cakes you should be aware of; their pricey. The smallest size was $25.99, it would only be 5 of us having cake so I figured that would be fine. The staff was really nice and helpful, they may not be as nice when ice cream season is around, LOL. While there, why not get some ice cream too! My picks were the butter pecan with the cake batter in a Like it size and my choice of mix in was waffle cone. I couldn't be happier with my pick! In the past I wasn't much of a Cold Stone fan because I felt the ice cream was too hard (I'm particular about ice cream), this time the consistency was right. The shop has a very small seating area if you don't want to take it to go. You're cool in my book; thumbs up! read more

Came here on a Wednesday night at about 9, an hour before closing. The line was very long. At one point it was literally out of the door. Of course there were only 2 people serving ice cream. It was a long ways up to the front of the line. I was on line for half hour. The two workers pretty much went nonstop to serve all the customers. There was no experience associated with this visit at all. But we got everything we came for, got it to go in a bag and got outta there. As usual the ice cream was good but they need to do a better job of staffing the store especially on these warm summer days. read more

This place was good I dont know what happened to them. The few times i went there and ordered from there.... they didn't chop up the ice cream like their known for, and the service was bad. Get it together people! read more