This is used to be one of our favorite places to grab ice cream. Lately, service is terrible- they rush you, have bad attitudes and frankly don't seem to care. This is the second Sunday in a row I've tried coming back- both were complete busts. Oh well, worse things than not being able to get ice cream. (Seriously, who owns this franchise? Please reach out for more details if needed.) read more

i came here with my husband and kids, unfortunately we found a hair in our ice cream. they offered to give us something different which makes sense but switched up when we chose a different ice cream. This place is very unprofessiona and lacks customer service when provided a dirty environment for families to eat at. Estaban provided no help and made us wait to be reserved as others went ahead before us. read more

On our route to LAX, we thought, why not spice up the journey with a bit of ice cream before we head back to Texas. Kelly serviced us. She was super friendly and offered us top-tier service that I still can't stop raving about. Much better than what we experienced at DISNEYLAND!!! It being our first time there, Kelly was patient enough to walk us through the whole process and boy, was it an experience! She even took time to help our little ones who were having quite the hard time deciding what flavors they wanted. Kelly must've explained each flavor at least twice - talk about patience! Now, I can't help but feel astounded by Kelly's exceptional service. The portion was also a very generous amount!!! What a superstar! read more

Terrible service... ice cream was not mixed properly the person that made my ice cream couldn't concentrate when I was giving order ( she was light skin and wearing shorts) read more

The service!!!! Just amazing. It was my first time and there is no better icecream shop in Long Beach and the staff was friendly and enthusiastic me and my friends took a picture and we took their names down we will definitely be back thank you so much Shank ,Bri, Tegan, Kyndred you guys are lit and have amazing service read more

Cold Stone Creamery - This is the most lit squad at Coldstone we will be back Shank,Bri,Tegan,Kyndred - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Out of all my favorites! I was totally bummed out very small variety for such a busy outlet read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

The flavor I chose wasn't great at all. They were all out of waffle cones and there was supposed to already come with a mix in and an additional one since I checked in on Yelp but I only got the one read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

I will be straight to the point!! :) One employee named Beto went above and beyond for my order on June 5, 2021. I was beyond impressed and pleased. I went back to the store to thank him and he was gone for the day. Customer service like this is much appreciated. Thank You Beto, you are amazing!!! read more

Coldstone and ever fails. Consistently good. This location can be hard finding parking and packed inside read more

Cold Stone Creamery - Cake Battr with the waffle is - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

It was a very hot and humid Labor Day weekend and this was the only closest dessert spot after Long Beach Comic Con. The line was out the door at 830PM since everyone else had the same idea. I think we waited about 20 minutes in line. I ordered the Strawberry Blond without the caramel and whipped topping. I regret paying the extra $1 for that awful stale waffle bowl. I've definitely had better. read more

Cold Stone Creamery - We all want ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

I ordered a smoothie that just didn't taste right, it was chunky and all together just bad. My friend got an ice cream that based on what we had heard did not live up to the hype at all. The service was not something I would ever want to come back to, after getting my order wrong she acted like it was somehow my fault. I'm not one to complain but would not recommend. read more

Sarah was very friendly and helpful, awesome service overall with my experience today at cold Stone Creamery read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Just regular ice-cream, like from the store, nothing to recommend. Music was loud, customer service was great read more

Cold Stone Creamery - Just regular ice-cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

i am so upset with the lack of vegan options and they only have sorbets and the lemon one is the only good one is the lemon and they were out my dad died in december and its fathers day i just wanted this food and they told me they had rainbow so i got that and it was just one flavor!! the workers were very nice though. read more

Popped in here on a busy Thursday night. The two guys were hard at work attending the giant line of people forming inside. We decided on something small. Ice cream was great and served really quick. Parking validated here. They'll sing if you tip! Cold stone ice cream is always a good choice. It's nestled right in the middle of the shopping plaza. read more

Customer service was great! Thanks to Savannah for the help, ice cream was very good too!

Good ice cream but staff is a bit skimpy with toppings compared to other Cold Stones. I've been to the Long Beach location 2x,have asked for caramel both times but have not been able to taste it. Staff hustles though & have no complaints in their customer service. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Jo made my ice cream and it was the bomb I honestly loved our visit and we'll definitely be coming back read more

Cold Stone Creamery - The bomb - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

I came here on a Friday evening and while waiting in line, a large fight broke outside of the store. The staff called security and they were asked to lock down their store for 15 minutes. They announced to us all that they're locking the doors and asked if we were all okay with that, which I really appreciated. The situation is being handled in a very mature way, and everyone feels safe. They also made sure to announce to everyone that masks should be worn and to enforce the 6ft of distance rule. I'm super impressed with the staff and of course, the ice cream. read more

I was very disappointed coming here this evening. My daughters and myself were not greeted when I walked in. Which was odd because Everyone else behind me in groups were greeted. I Tipped regardless because I work in the industry and understand tips are important. They said nothing when we tipped and said something to the gentleman before us. I will not be coming back again, being a chef and in the food industry customer service is imperative and they need training on that for sure. read more

This is our go-to for ice ream when ever we head down to the Pike or Shoreline. We've enjoyed this location for years but just recently in the last couple of months we've have had such an unpleasant experience with the staff. In particular a young female who looks to be Latina has such horrible customer service and has a way of making us feel so unwelcome as soon as we step in the shop. I thought that maybe it must have been a bad day for her as we all get them from time to time, but this has been a recurring thing every time we visit Coldstone. I don't tip but it goes beyond that & she probably shouldn't be working at an ice cream store if she doesn't want to be dealing with people. read more

The staff was very nice and welcoming, Savannah was very helpful. Ice cream was amazing. Thank you

Went out for ice cream on a busy Saturday night. Came across this cold stone and decided to stop in. Line was long and moved very quickly. All of the workers were so sweet and friendly. One even filled me in on a coupon deal! Very great experience. I will absolutely be making this my ice cream go to. read more

I understand why this location has so few stars. We visited on 7/12/18 @ 10:02 pm & Joshua gave us terrible service. He was rude and made comments to us that just ought not to be said to any customer. I called to speak to a manager after our bad experience and no one was available. We won't be returning. I would give 0 stars if that were an option. read more

Great service, Russell was amazing with a great smile and fast service!!! Clean store, upbeat music, temperature is good, a ton of ice cream options, workers willing to help. read more

Cold Stone Creamery - Ice creammmmm - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

It was kinda busy which made the line move pretty slow. Service was good and the ice cream was amazing. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

So, we arrived about 5 minutes before closing, but the staff didn't even blink. They just jumped right in and went about serving us promptly and in a very friendly manner. We stopped for my middle son's birthday after having dinner somewhere else. The ice cream here is really good, and with the ability to mix stuff in, the possibilities are pretty endless. I would like to see the prices a little lower, but other than that, solid place. And I would like to apologize to the staff, because we kept them open just long enough for a graduation party group to walk in after we left, keeping them open even later. The staff was still smiles even then. Pretty amazing. I remember my customer service days when tons of people would show up just before closing. These guys are great. read more

This is an 8 dollar ice cream that is barely full. I remember years ago, cold stone was the place to go but it has seriously gone downhill here! They have definitely been getting stingier and stingier with their serving sizes. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

This Cold Stone is the WORST I have ever been to. There are many things wrong with this establishment, and I plan to go full detail on them so please bare with me. 1) I have been to this Cold stone 3 different times in 3 different time frames, and every time I personally go they have an ice cream flavor missing or a mix missing. It can be the smallest thing. A few months ago was peanuts and just two days ago, no CHOCOLATE, COFFEE, CHEESE CAKE, or MINT ice cream. Really? I know one of these is a very popular option and you're out. 2) Every single time I go to this Cold stone there are employees on break, regardless of the long waiting line. The most upsetting part about this, is that the employees on break walk out and look at the crowd, and then walk right to the back (including the "manager"). I understand you are on break, but why take breaks during busy times? It's already busy because there is a movie theater and shops around, so plan accordingly. 3) Not only is the customer service HORRIBLE, they CHARGE extra for mix in's, which is fine, but insert THE PROPER AMOUNT INTO A LARGE ICE CREAM. You would think that the $10 plus ice cream would be filled with ingredients you picked and PAID for. No here, they questions everything you ask for, and even though you wait 20 plus minutes, they can't give you ANYTHING free or half off, nothing. Just awful. 4) I know this is petty, but the doors say entrance and another says exit, but it's wrong and confusing. You go through the entrance and it's an exit and vise versa. Ultimately, PLEASE GO TO ANOTHER COLD STONE. There is one North on Atlantic ave., and another one in Lakewood, CA which is a few minutes away. There's also one in Cerritos, CA that isn't a long drive. If you MUST AND ABSOLUTELY have ice cream that second (I get it, it happens to me too), then be prepared for an AWFUL experience and DISGRACEFUL customer service. read more

Ice cream melts super fast. Chocolate mint was not like regular ice cream. Chocolate was hard and had an after taste. Will have doubts on buying from them again read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

When we arrived to this cold stone the line was very long but we wanted ice cream so we decided to wait. The team was quick and efficient and made the line move very quickly. Kelly was so amazing and friendly, she made our whole visit! She offered us different options and helped us decide what we wanted and we were out door enjoying our dessert before we knew it! Kelly is my hero. Thanks guys! read more

Nice and friendly my son loves the cotton candy who doesn't. If you're kid reads a book, they get a treat!!!! Nice way to encourage reading at home read more

Cold Stone Creamery - Love Caramel latte - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Love coming here and Savannah was amazing! Definitely will come again! Everyone is always so nice and welcoming!

Russell and Jonathan are fantastic!! Customer friendly & patient. Having a 5 year old who can't make up his mind about the flavor he wants read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Hands down WORSE Cold Stone Creamery I've EVER been to. If I could rate NO stars I would...seriously. My coworker and I both order our ice cream. This woman scoops out the ice cream from the bin and puts it in a CUP...SCOOPS OUT ice cream then let's it sit while she goes to make a waffle cone. She tells me to follow her to mix the ice cream, so I do and proceeds to stick the dirty ice cream scoopers full of VANILLA ice cream in my CHOCOLATE ice cream. After I tell her that I dont want vanilla in my CHOCOLATE DEVOTION she scoops partial off and goes to get more chocolate. She's making my ice cream and asks me "ARE YOU SURE YOU'RE NOT ALLERGIC?"...... Are you kidding me? Why would I order if I was allergic? I pay the nice lady and walk out with already melted, sprinkes & vanilla in my chocolate devotion ice cream. Come here if you want Sprinkles in an ice cream order that doesn't have any. read more

It's coldstone, can't really go wrong with choosing ice cream from here. I loved the service, the ice cream, and location. Nothing negative to say :) read more

John, Ruben and Russel seemed to really love their job ! I came on my wedding day and they offered exceptional customer service !!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Great staff super nice great service thanks for the great experience.. This was our first time at this coldstone. read more

Cold Stone Creamery - Coldstone employees working hard to keep us cool!!! #LBC - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Of course it's cold Stone city ice cream is always really really good and creamy and wonderful. My only problem with this store is that there really understaffed most of the time so it takes a really long time to go to the line if it's in a very populated area that could probably be better but other than that it's really cool I am the ice cream is always great. read more

Cold Stone Creamery - Making ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Kelly served me and my gf ice cream, and she was super sweet! And the ice cream was amazing! Will deff be back!