4 stars because I feel bad giving less than that. Good concept - you choose your base of ice cream and the toppings you want and they mix it all together on the table in front of you. There was a line but move very fast and we were in and out quickly. I got Oreo base with extra Oreo and sprinkles with chocolate sauce. Would I be surprised if I got sick??....probably not since the guy doing my BFs was not wearing gloves. They are not necessarily touching the food but personally... freaked me out since the rest of the workers were and when you're dealing with food you should always be wearing gloves. Also- the ice cream when it's served is a little too runny for my liking. Maybe the table needs to be colder? Overall solid ice cream to suffice the craving. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

This was my first time visiting a Cold Stone Creamery, and it was such a great experience! The location was nice and spacious, and definitely worth stopping by if you're in the area and craving something sweet. Great staff Kyleigh was very friendly and knowledgeable about the menu. I chose the coffee and cheesecake flavors just the right amount of sweetness for me and they were delicious. I can't wait to come back! read more

Cold Stone Creamery - Coffee and Cheesecake waffle - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

Great alternative to just a birthday cake! Red velvet ice cream cake with cake batter ice cream perfectly balanced for a delicious dessert. Oh and it is decorated with Twix cookies placed in a dollop of their frosting amid confetti. Quite the party! read more

I came in the store was nice and clean. The employees were very friendly and the ice cream was really good but the owner has stepped up with the times and added tap pay for being paid so since I don't carry my credit card with me, I was gonna have to walk all the way back to the motel to get my card, but the lady was really nice and took care of it for me. How many sells have you lost because you can't get tap pay???? read more

Cold Stone Creamery - Nice lady - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

My husband and I went in today to treat ourselves to a special treat. Sheri A. was extremely rude and rolling her eyes several time. She definitely should not work with customer. The other gentleman was nice. my husband and looked at each other in disbelief at her overall attitude. read more

I went to Coldstone today because it's been years but to my surprise I couldn't have it. The workers wher not wearing gloves l, one guy was going from the register to the ice cream without washing his hands in this type of establishment you should have one person doing the ice cream and another person on the register and she definitely be wearing gloves. read more

Ice cream was amazing but melted right when I got it. Overall it had great service and the line was pretty long but cleared but fast!

I wanted to get some dessert at Cold Stone Creamery nearby. I went and saw a long line, they were pretty busy. COVID-19 precautions wise some workers had masks and some didn't and there was no other precautions. They were nice and friendly in taking my order and they took a reasonable time in making my ice cream. I got the Mint Mint Chocolate Chocolate Chip ice cream and it tasted amazing. It contains mint ice cream, chocolate chips, brownie, and fudge. Overall I thought they did a great job, and I would come again! read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

I absolutely love Cold Stone. I'm not sure if it's just me but I love eating ice cream in the cold weather, it just gives off a different vibe. I went today with my mom and got my favorite coffee lovers only. They were really sweet when they took our order. This place never lets me down especially when I want something really sweet this late at night. Definitely recommend! read more

Cold Stone Creamery - Coffee Lovers Only - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

Cold stone creamery is always fun to go to the service friendly. The ice cream is obviously cold and the ambience is very casual. Overall nine out of 10. read more

I can't believe it. I'm writing my first one star review. Utterly disappointed at the cleanliness, service, and quality. The trash cans were over filled to the point where precious customers started putting their trash on the floor or on the gum-ball machine near the exit. Melted ice cream on the floor (slip hazard). Terrible service that locked the doors early (8:42pm) then begrudgingly unlocked it with a big sigh to let other customers in. I get that staffing is short in most places these days but if you want my business then please at least treat us with respect. read more

I continue to give this Cold Stone Creamery a chance, yet I continue to be disappointed. On my most recent visit, it was a Saturday night around 9. I enter and 2 people are ahead of me. When it's my turn the young guy comes over but just stares at me and doesn't part his lips. I look back at him and we just stare at each other for several seconds. After he made it clear he wasn't going to greet me or ask for my order, I just began to call my order out. When I get to the cashier he asks what size did I have. I thought this was strange because each size has its own cup. Once he hands me my order I see why he asked. The cup was nowhere near full. I wanted to eat inside but every single table was filthy. At this point, I think I'm all out of chances to give. read more

Cold Stone Creamery - Gotta Have It Create Your Own - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

See all

My wife and I stop here occasionally on the weekend, the staff is always kind and friendly. We've never had any issues with what we order.

This place smells so bad. There's only ever one person working and they serve one human every 20 minutes. The sizes are never right and the environment is disgusting. These workers are so slow you could drive to a better ice cream place downtown and back and they'd still be standing in the same place. read more

I love this place! Banana caramel crunch and Founder's favorite are my two go to's! The staff is always excellent; they are friendly and assist you with a smile. I make sure I tip well because usually there is a long line but you'd never tell based off how well the service is. I love that the staff is mostly young adults valuing hard work and professionalism. read more

Go get you a smoothie. They make rich sweet delicious smoothies!!! I always ask the guy with long hair. He recommends different concoctions each time and they are always 100. So good. read more

When you want some ice cream this is the place to go. Unfortunately I don't have a picture because I was so greedy that I ate it all. I do like they have different sizes so I got the like it just vanilla and pecans. The staff was very friendly and even though it was a long line you didn't see them get agitated. I will definitely return if I'm in the area read more

What a great, but rare find! For such a great chain, there's only one within 15 mins of Birmingham. The next closest is Huntsville? Get it together Bham! Trussville knows what it's doing with this creamery being right of the main road in a small, but convenient parking lot. A few lights bulbs were out, so it almost looks closed, but that's a temporary problem. You get a "Welcome to Coldstone!" upon entering and good service throughout. Of course the selection is the same, but I mixed it up a little. Usually, I get founder's favorite or one of two peanut butter selections. This time: the popular peanut butter cup, caramel, nuts, chocolate drizzle, and cake batter ice cream! read more

Cold Stone Creamery - Love It: size and emotion! - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

Ice cream was delicious and the staff was quick. Staff was a little snippy and did not listen to my order.

I recently (and pleasantly) discovered this location just north of Bham. I previously thought Huntsville was the closest, so this was an exciting find. The quality and quantity matches that of Coldstone Creameries in other places. Plus, the consistently delicious flavor of freshly made waffle bowls is in the air. I highly recommend getting your ice cream in one. With 18 flavors to choose from, there is an ice cream to match everyone's taste. Plus, the amount of toppings (healthy and guilty treats) are plentiful. After you pick your ice cream flavor, select your "fixings" to be mixed on the marble slab. Or, if you prefer (which I do), select one of their signature creations. My go to is Founder's Favorite...sweet cream ice cream, brownies, pecans, caramel, and fudge. The portions are HUGE, so a "Like It" is always more than enough for me. If you're the go big or go home type, a "Gotta Have It" may be more your style. It may be helpful to know they also have cakes and different sizes of ice cream you can purchase to go. Special shout out to Mark...Super friendly, accommodating, and efficient. Thanks for making our first Alabama Coldstone experience spectacular. read more

See all

As far as ice cream options goes for Trussville, this is a very so-so option. The ice cream is a bit overpriced for the quality you are receiving, and the place is always understaffed. It's kept clean, however, and there is a wide range of flavors so you'll probably something you like. Worth at least a couple visits if you need your ice cream fix. read more

terrible gave us plain vanilla ice cream when we ordered one of their specials and terrible service

Terrible service. Asked about a cake I ordered two days ahead of time. and they said there were gonna get someone to give it to me and never did. so I was stuck in line for an unnecessary amount of time fuck them bruh they suck. never coming here AGAIN read more

Love this place! It's a little small on the inside, but does offer outside seating. I enjoy watching my sweet treat being created right in front of all 4 of my eyes. My favorite concoction here is the strawberry Blondie. Get you some! read more

See all

This is the best ice cream! I love all the selections of ice cream, the toppings and mix ins! The waffle cones are so good too.

Ice cream is great. Service was good, just long lines and lack of seating make it harder to want to come back. It was better when the line didn't go back to front as bar seating was more accessible. Need more staff during peak times to reduce wait time. Several people came in and left. read more

First and Last Time to visit Cold Stone Creamery, Trussville! Waited in line, for a while, the people, in front of us, had already left. When, it came time to be waited on, or so I thought, the girl behind the counter waited on the girls behind us, in line. My wife said, we were next. The other guy, behind the counter, gave us a dirty look! I said, you skipped us, instead of an apology, he replied, rudely, well, you shouldn't be standing past the ice cream, we don't know, if you've been waited on, or not! My wife ordered a regular size shake, she received a small. If, you're looking for ice cream, without the ICE CREAM NAZI attitude,I would recommend you go elsewhere! read more

This location is going down hill, 2 weeks ago came to get a birthday cake that was ordered and they had no record of it. Took 3 cakes to get Happy Birthday written on it. The inside and outside of the location is dirty. read more

I really love this ice cream restaurant but I wish had one a little closer in my area. The building is just too small but I do understand their reasoning for this building. The service is also great. I strongly recommend if you like ice cream, you should come try it out. You will be back for another visit. read more

See all

Having Cold Stone Creamery so close to my home is nice. I really like the strawberry blonde it's my favorite sweet treat and I've enjoyed it every single time I've had it . read more

Cold Stone Creamery - The Strawberry Blonde minus the caramel - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

Some of the best ice cream in town. I love the chocolate devotion in like it size, which is the smallest size but it's a big portion size. They give a military discount & they offer a punch card rewards program. Been coming to Cold Stone Creamery for years! Good quality ice cream. I wish we had more locations! They're so good I visit even in the winter! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Trussville, Alabama

WOWSERS. EVERY SINGLE TIME IVE WANTED A COLD CREAMY SUBSTANCE SLIDING DOWN MY THROAT COLD STONE IS THE PLACE TO GO. It's such a family atmosphere and they're so knowledgeable about the cream they're serving to the general public. I absolutely am devoted 714% to the chocolate devotion. Sprinkles are the best topper for aesthetic purposes and make a world of difference for Instagram posts. Thanks for all you guys do on the fight against isis. Keep it up boys. read more

The best ice cream around the Trussville area! I know is a chain, but the staff is so friendly and this place is always so clean! Plus they give a military discount :) can't beat the Cake Batter ice cream! Such a good treat! Employees are so kind and always helpful with any questions and have no problem juggling long lines. read more

I absolutely love their ice cream! My favorite is cheesecake ice cream with graham cracker pieces added. I always get very friendly service at this location. read more

I like cold stone. If this was my first time being at one, I probably would not. Out of too many ingredients with no notifications until after you order it. With kids this is a rough process to constantly reconfigure what they are expecting. Then, the microwave is out. Nearly a third of the menu board is dedicated to products that require the microwave, but they are unavailable with no indication. There are 3 employees in the store. Only 2 are helping customers, and they aren't so quick, so the line is way backed up. read more

We showed up almost at closing, and they were pretty busy. There were about ten other people there with us. Those poor guys--there were only two of them, and they were sweating trying to get everyone taken care of. If you are going , keep in mind that there are very few parking spots, and the lot is quite narrow--definitely not a place to bring an SUV. Also, they close at nine. read more

terrible customer service. the people are rude and could careless about their customers.

Just visited this establishment. Ordered am ice cream sandwich and the cookie was very old and stale. Unable to eat. My grandson ordered an item that also had a cookie and was unable to eat cookie part read more

Usually love this place but this evening the service was TERRIBLE! We ordered a strawberry banana smoothie and one of the boys tried putting strawberry ice cream and ice together to make it. Then stopped dumped it and another boy tried to start to make it and put ice strawberry sauce and a quarter of a banana. Then when we paid for it we paid for a love it and they gave us a like it. It was horrible and we threw it out as soon as they gave it to us. WHAT A WASTE OF MONEY! Also when asked if a manager was there no one could answer. Do not recommend. read more

Every time I go to this Cold Stone, it's a great experience. The staff are always friendly and of course the ice cream is delicious.