Lorenzo and Mindi in parts ignored me for half hour while they were taking calls The cashier advised me to just stare at them to help me. Totally new customer service approach? read more

Rocky Lakhani is one of the best sales guys out there. He has helped us with multiple car purchases. He's always responsive and checks in with us to make sure everything is going well with our new cars. Highly recommend Rocky! read more

This business engages in harassment and hate speech. We leased our truck from volley ford about three years ago, and the lease is up in december. Since may, the sales men have been calling both my husband and I several times a day, to the point where I had to block their numbers. I asked kindly if they could stop calling until maybe October because we would not be making a decision until then. They did not comply and kept calling more so I had to block them. Then they started calling my husband, the same harassing pattern. The last time they called when my husband answered, they simply called him "a little que*r boy" and hung up on him. Absolutely unacceptable. read more

well my favorite salesmen of all time has moved to Colley ford. every car and truck I bought from him. first rate service and super knowledgeable. he even remembered my Birthday! Colley Ford got the best! I highly recommend you seek Rocky out if you want a great car buying experience read more

I brought my car in on Jan 16th because of Ford recall due to an engine issue where the coolant kept leaking into the engine. I was promised that they will replace the engine at no cost to me. I asked my service rep, Kyle, if they were going to cover the cost of the rental car, he told me they should, and it would take 4-6 weeks to get reimbursed and he assured me it would be taken care of and that Ford will cover the entire cost of the rental. During the course of getting the car repaired, I got no calls from Kyle to keep me updated on my repair. When I first took it in, I was told that the repair was going to take about a week, so I told Avis, I will be needing the car for 7-10 days. I kept calling for about another week to try to get an idea of when the car was ready, and each time I called there was no call back from Kyle. The repair dragged on from Jan 16th to Feb 11th, the entire time, I got no call backs and had to keep extending the rental without knowing a completion date, which was extremely frustrating. It was our family car and our only car, we had to downgrade from the SUV we owned to a smaller and less roomy Toyota Camry, which was not easy because we are a family of 5 with a dog. Did Ford appreciate this? They didn't care. I finally got the SUV back on Feb 11th, a Friday, and returned the rental the same day. When we got home on Friday afternoon, after not having the car for weeks and Ford taking their sweet time to repair it, the radiator burst in the driveway and all the coolant leaked out. I was forced to rent a car on a Saturday, om the spot with no reservation, because that was our only car, but the only available car was a minivan that was a lot more expensive than the Camry, that was about $173 a day, and they ended up fixing the issue on Monday, but I still had to pay for Saturday, Sunday, and Monday. Once the issue was fixed, about a month later, I got the SUV back, returned the rental and gave Kyle the 3 rental agreements, which totalled to over $1500, about mid-February. I asked him again if Ford was going to cover the cost, and he again assured me that the entire cost would be covered. Weeks go by, then months go by, I still don't hear from Kyle, and I called in to the dealership again to follow up, Kyle doesn't call back, a week later I call again and demand to speak to him, I finally get him on the phone, and he said that he submitted the invoices to Ford, and was waiting to hear back. Another month passes by with no follow up. When I called in again and spoke to Kyle, he said he had spoken to Ford and they had questions about the 3rd invoice because it was so much higher than the first two invoices, and I had to remind him that it was much higher due to the fact that i had to get an on the spot rental on a Saturday due to the radiator bursting on Friday afternoon when I got the SUV back. He tells me that he now has the on the 3rd invoice details and will follow up with Ford. Weeks pass and again I'm wondering what the heck is going on with my reimbursement check, so I call in, of course, because Kyle is not calling back, of course. By this time I'm so frustrated, that I ask to talk to the service manager, Lee. Lee tells me that they only have the 3rd invoice, and that they will only be reimbursing me $35 a day, which is barely enough to cover the cost of a small car, not even a sedan. When I told him that Kyle said that the entire bill was covered, and that Kyle never said that, and he basically insinuated that I was a liar. I told him that I gave Kyle all 3 invoices, and his response without even speaking to Kyle, was that they didn't have the first two invoices. Even after I told him that I gave the 1st two invoices to Kyle in person when I picked up the car. He kept taking Kyle's side the whole time and doubted everything I said about Kyle promising to cover the entire rental bill. I was forced to go back to the rental place 6 months later to get the other 2 invoices, the Avis Upland location was only able to retrieve the 2nd invoice, so I looked on my bank statement and all three charges were there, I told Lee the situation about not being able to get the 1st invoice, but I had the bank statement to prove it, he refused to accept it, and insisted that Ford needed the actual 1st invoice, giving me a hard time as if it was my fault that Kyle lost the 1st two invoices I gave him. Lee went on to tell me that I was being very demanding when I started to get upset about them not accepting the bank statements and insisting that Kyle promised me the rental reimbursement. I finally get in touch with Avis customer service, and found the invoice. They are planning to only reimburse me $875 of the $1569.22 bill which is totally unacceptable and I will be seeking legal recourse. The worst customer service combined with no accountability, then the manager takes the reps side and call me a liar but assures me that he is on my side. I will not be buying Ford in the future. read more

I just wanted to give everyone here at Colley Ford a big thumbs up for the entire process of reserving/ordering my Bronco. As with many others like me, the journey has been a long one but well worth it. My original reservation was at another dealership which I will not name, but in preparation for the reservations to convert into orders later in the year, I was told by the original dealer that they wanted a hefty ADM on the car. So that is when I started calling around to different dealerships to see who I could transfer my RSVP to. That is when I first met Nick. After a few conversations I felt like I could trust Nick and CJ. This was back in March 2021 when I had Ford switch my RSVP to Colley. Fast forward 10 and a half months later, I am a proud owner of the Bronco I waited so long for. For the course of nearly a year, Nick and CJ were great in communicating with me and answering all of my questions. The day I went to pick up the car when it finally arrived on their lot, Nick and CJ were out of town on business but Eric and Benny took great care of me. The process went super smooth and it wasn't a busy day so it was great just chatting with them and going over the Bronco. I need to give the entire team a special thank you for their service. Nick, CJ, Eric, Benny, Tyson, Ed.... Thank you all. Now let me mention specifically that the thing I liked most with dealing with this team is their transparency and honesty. So look, if you are a customer that is looking for a hot commodity car that is near impossible to find at this time like the Bronco, please don't balk at them and write a nasty review because there is a markup. Please understand this is a business and all dealerships (not just Ford dealers) are struggling to get cars from manufacturing to sell. These dealers have an overhead cost to cover and with minimal inventory, they have to make a profit to cover their costs. If you don't like the current market for cars, just wait a year or so and hope the market goes back to normal. read more

Horrible service. My vehicle was returned to me with grease all over the inside of the vehicle. This is from their pick up and drop off at home service. If you pick this option. Do not let them leave until you inspect the vehicle inside and out. Do not trust them. read more

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Mike, Jose, Jesse, Rico and the rest of the wonderful team of Colley Ford were wonderful and helped us buy our 2020 Ford F250 truck. They treated us like family. We highly recommend them read more

Colley Ford - Auto Repair Near Me - Glendora, California

Unfortunately Colley Ford is giving Ford a bad reputation. A 30% dealer mark up is insane. Mark my words this dealership will close, their business practices will put them out of business. read more

The service department is full of crap. Can trust anyone there. They tell me they need my new bronco for a week or so, so they offer a rental. But my wife's wallet was stolen and is waiting for a replacement. They said it's ok that the picture of the drivers license is fine. Nope! Wasted time trying to get a rental. They said would you like to speak to the boss Greg, so I showed up to speak to the boss, which he never showed up, he was on the phone talking the the service rep Juan who first said it was ok about the license think and just told me that they are waiting on a part that is coming in next week. Now the supervisor Greg is saying the bronco will be ready later today. What the hell kind of crap is this! They just told me they are waiting on a part that arrives next week! Now I can't trust if this was haft fast or just not doing their job correctly. I feel this service department is very incompetent. read more

José Enciso made this experience well worth it. He went out of his way to assist our family. He explained all the options. read more

Colley Ford - José Enciso made this experience well worth it. He went out of his way to assist our family. He explained all the options. - Auto Repair Near Me - Glendora, California

Brandon in service was the only writer in service whom acknowledged me. He was courteous in fact he had no shows on several recall jobs. He offered me their spots and BOOM...my cars recall of a transmission part is complete. While there I replaced my key fob battery which Brandon switched out for me. A valuable employee he is. read more

I won't be taking my car back to them. I took my 2014 Ford Fusion SE in for service and a check engine light. I was informed that the check engine light indicates that I needed a new short block at a cost of $9,000. They must really thing that I am stupid. The check engine light only indicates an electronic fault like a sensor and never the need for a new engine. They have tried to do this to me in the past, but I keep coming back because they a close and convenient. They never fail to disappoint. It is my opinion that they just were too busy to spend the needed time to properly diagnose my car. read more

my family had 2 2022 toyota tacomas that were coming near their maturity dates for the leases. we decided to sell the tacomas and we purchased a ford edge & ford explorer. i have purchased/leased quite a few cars from numerous dealerships & i must say, colley ford has got to be 1 of the top dealers to do business with. they close at 6:00pm so that their employees can have dinner with their families which i thought was very smart of them, they really care about their employees which in turn reflects how the employees treat their customers. we were made to feel very comfortable, no pressure. straight forward pricing, ed & eric were both a pleasure to deal with and bobby in finance was not only knowledgeable but also extremely honest & funny. we all were laughing in his office read more

I have purchased 4 vehicles with Colley Ford over the last 17 years. They are always professional, reliable and do their best to make you completely comfortable with the deal from the price to the payment. This last vehicle that I purchased they went above and beyond because I was getting out of a vehicle that was having some problems. They took my trade in, gave me a great value for it so I could have a good down payment towards the next one. Everyone from the sales person, to the finance and of course Lou (sales manager) who really made it all happen. I will be back again soon to get my wife back into a Ford! read more

Colley Ford - 2020 F-150 Lariat. Nicest truck I have ever owned. - Auto Repair Near Me - Glendora, California

Colley Ford failed on every level. They not only did not perform the work that was supposed to be done , they blatantly lied about doing the work. This was my first time for a service on my truck and it will be my last. I would not recommend Colley Ford to anyone unless you are willing to settle for substandard work. I gave them one star only because they were open on the day I needed my truck serviced! read more

Professional and courteous personnel. Will definitely take my car again if needed. I recommended it to my family and friends.

Went to Colley Ford for the first time to have an oil change on my Explorer. The young man that helped me was Kyle. Very pleasant and professional young man. Took all the info he needed and ordered a LYFT for me to take me home. I had a recall on an item on my SUV and Colley Ford took care of it. Kyle called me once all the services were done. Will be back. Thank you for the get service. Customer Lounge area was clean and pleasant. The cashier was very friendly. read more

I have always had good sales, and service on all my vehicles. Family friendly, and professional Kudos! read more

The service at this Ford is horrible. The employees act like you are bothering them and they are unfriendly. They say they will call you back and don't as well. I bought my truck at Galplin because it was a better deal. I should just drive out that far to be treated with quality and care. read more

This review is for their sales department. I placed my order for a new Ford Bronco in Oct of 2020. Anyone familiar with the new Bronco knows there's a long wait. Throughout the wait, I made several changes to my order via email and CJ was very gracious in making any changes. I finally get the call in September of 2022 that my Bronco came in. I was tracking the delivery and received the call from the dealership as soon as the Ford website said it arrived. I was nervous they would not honor the MSRP, but they did. There were no surprises. They did try to sell a warranty but was no pressure to buying it. I also received my price protection check a few weeks after the sale, just as promised. It was smooth transaction and everyone was pleasant to deal with. Thanks Colley Ford! read more

Colley Ford - Auto Repair Near Me - Glendora, California

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I have a 2016 mustang gt and heard clunking from the rear end so I dropped it off at this dealership to have it repaired under warranty, they called me after a while stating that the subframe bolts were installed incorrectly and would not be covered under warranty, so I asked for an estimate and they said I needed a new subframe with 15 hours of labor(book time for remove and replace is only 7.3 hours) for a grand total of $4218.97 so I pulled the vehicle to my shop, looked it over and the subframe was completely fine besides the 2 broken differential mounting bolts. I did have to drop the subframe and extract the bolts, remove the aftermarket bushings and install the stock mounting bolts for a whopping $5.47 for both the stock bolts and 5 hours of labor. Long story short is I would not recommend having your vehicle serviced here as they will likely try to rob you blind read more

Colley Ford - Estimate for repairs - Auto Repair Near Me - Glendora, California

Definitely recommend Colley Ford, the Salesman Benny came through and provided excellent customer service he was patient with me and answered all my questions. I tried trading in me Lexus for a truck but was informed it was in a major accident with frame damage. I thought for sure i was done and screwed. Low and behold, the finance manager Tyson Roberts, talked to me and said he would try and make some calls to see if they can still make a deal happen, he got the big dawgs involved and suddenly seen some light at the end of the tunnel. I was able to rid my self of the Lexus and get into a 21 F150. I left satisfied and have even went back where I was treated like family with all the guys there, definitely a pleasure doing business. read more

Colley Ford - 2021 F150 - Auto Repair Near Me - Glendora, California

just look elsewhere. their repair team tried to charge me $4k for a catalytic converter... it's 8 bolts and a $300 converter from autozone.... $4k. read more

Getting my 2012 Ford Fiesta ready for sale I took it to Colley Ford to make sure it was in excellent condition; I met with Kevin. Kevin was friendly, professional, made sure my warranty covered the repairs and he kept my car safe while I went on a 3 week vacation. At first I was a little skeptical leaving the car because Kevin said they had a car there just like mine and they couldn't figure out what was wrong with it. Well, I've only driven the car home and parked it, ready for the sale. My experience with Colley Ford was a good one. Several other employees appeared welcoming. read more

Colley Ford - Copy of the car Colley Ford got ready for sale. I gave it for sale on Offer Up. - Auto Repair Near Me - Glendora, California

BEWARE DONT BUY CARS HERE OR EVEN FIX READ today January 22 CJ Colley told Mr. Lee the general manager at Colley Ford old Mr. Lee to call my husband and refused to fix my Ford in Glendora to take it somewhere else now keep in mind I bought it there why didn't they tell me that when I bought it they were upset that I posted this bad yelp review they don't take constructive criticism well I would think they would want to better their business but by the looks of it they don't I will be taking my car somewhere else where they will fix it I wouldn't trust these croocked people anymore ..Beware people beware go to other Ford dealerships This one doesn't honor their word you can buy it there but you can't fix it there read more

Service was excellent. Big shout out to Michael Isip for taking care of my F150. Hands down best service I've come across at a Ford dealership read more

Purchased a 2016 Explorer at a Chino Hills Ford in October and was told that there was no longer a warranty . Had a mechanical issue just 4 months after purchase!! Due to the distance to take it back to the original dealer, we decided to bring it in to Colley Ford. We are so glad we did!! Mike is our service tech and looked up our warranty, something we had no hopes for. Right away, he told us we WERE under warranty and we can now proceed with the repairs . Turns out the repairs were going to be MAJOR. Mike went above and beyond from looking up our warranty, to getting our repairs done while only paying the copayment. He has been amazing in our major repair journey! Thank you Mike and staff of Colley Ford!! read more

I own multiple companies that require us to purchase multiple vehicles per year. I have been very fortunate to get to know many people at Colley. It has always been a great experience to deal with an honest family owned company that values your business, and you are more that just an UP walking onto the lot! In 2019 I purchased 4 different vehicles and service many more. Every department is great! From Mr. Cook running the service Dept to Dave in fleet to CJ watching over the whole place, you can tell they are there to make long term relationships and not just a quick sale. Buy a Ford and buy it form Colley! read more

Sales Team at Colley Ford is always so friendly and professional. They got me into my dream truck they are always there to help and listen to what I wanted and helped me out a lot. Thanks a lot too General Manager Cj, Sales Manager Lou, Salesman Ed, and Finance Tyson. Thank you so much appreciate all your hard work. Wouldn't go anywhere else! Highly Recommended! read more

Colley Ford - 2022 F-350 - Auto Repair Near Me - Glendora, California

Visited for the first time last week with a '13 F150 and I was damn impressed. Not only did Sierra came out to greet me right away, she was able to take care of any and all problems with my truck within a few days. Thank you for all of your hard work there in the Service Center and I'll definitely bring my truck there again...definitely ask for Sierra since she's one of the most impressive service reps I have ever dealt with at any dealership. Thank you! p.s. the detail on my truck before I picked it up was really appreciated. I don't think the truck has ever been so clean. read more

I had some problems with my car and I had to go to the service center, and luckily I ended up with Eric. Eric was amazing, professional, and kept me updated at all the time with the situation of my car. He even helped me contacting with Ford regarding some problems in my car, that Ford agreed to take responsibility for it under manufacture defect. I was so happy that I have and extended warranty from Ford, but I was happier with the service that Eric provided to me. I would really want the company to recognize professional people like Eric, and give him the credit he deserves. Thank you Eric, and thanks to Colley Ford for having people like Eric in your team. read more

I'm quite disappointed in the service I've have receive recently. I called servicing to see if I can get my key/clicker replace for my 2013 Expedition. Spoke to one of the services guy there ( shall remain nameless). He had quote me a price for replacing the clicker and retrieving my Code number for my car door. He said to come early so it would be done in an hour. Got there as soon as they open. Spoke to the same guy now, he gave me a different cost again. He said it would only be an hour. So, they took my truck to the back to be work on. An hour pass nothing.. I went outside to speak to him, and found out only replacement key they have on site did not work. He said, they had to order from another place, and they are waiting to get it. Which will take another hour. OK, why didn't you communicate with me and let me know when this was happening. Sorry, he just said, if you can't wait you can come back after an hour or two? I live in Orange County..! Now, I have to come back because I have to be somewhere within that hour. He said, if you return before 4 pm we can finish it you. Do I have a choice? No! Let me just say I been very patient considering the whole situation. I one and ONLY reason why I came to this place is because of my late mother in law Harriet Shima and Dr. Boston Shima whom had done business with the owner of place for over 10 years plus. They bought all the vehicles from here and paid in all off in FULL. My mother in law had nothing but good things to say about this place. She even purchase her last vehicle in 2018 a year before her passing. Also, I've been there several time with here whereas we had nothing but the best services here. Now she is no longer with us, it's not the same anymore. I've been misquoted three different prices in cost in the same day. And, to make matters ever worse, the service guy give me 15% discount, but when I took over to the billing I was charged a different price again. So, I ask her why is it different? She turns arounds on me accusing me of calling her a liar!! OK, really?? I said that's not what I am saying. I just needed clarification because I've been quoted so many different costs. Still I should not be treated this way as a customer! So with that being said. I'm tired of her aggravation with me and giving me attitude. Plus, the false costs for serving my truck. I will be taking my business elsewhere where I am appreciated. Sorry, Mom I won't be back in this place where your memories at..most of the time. She loves shopping for all her new cars here too. read more

This is one of the worst dealer when it comes to service, the advisors along with the service manager don't care about the consumer. Once they have your car you are out of luck. They will not keep you updated on the condition of your car. You have to call them just to get updates. Take your car somewhere else. read more

We ordered an Explorer ST & gave a deposit back in December with José Enciso. Mr CJ Colley personally called me when he put the order through to make sure everything was correct. He was very nice & informative. At that time it was expected in about 20-ish weeks. Throughout this entire time José always answered my questions, calls or texts. (Even on his days off!) He was extremely communicative. However, things happen with manufacturing, materials, economy & traveling so it was delayed. We finally got our VIN number & it wasn't even scheduled for production until May 30th! That was such a bummer for us. It's been really hard sharing 1 small vehicle with little kids, school, activities & jobs. So we decided to cancel our order & figure out something else. I realize none of it is Colley Ford & it falls on Ford Manufacturing & their capabilities. I notified José right away with our decision & he let us know the step process for that. We received our deposit back from Colley Ford pretty quickly after cancelling. (Maybe 10 days) So even though we ended up not waiting to get our ordered vehicle I want to thank & give Colley Ford/José 5 stars for communication, effort & ease of all processes. read more

Don't waste your time here. The service consultants don't really care about the customer. They just care about racking up services that you don't necessarily need right away, just so they can make more money. Then, they still ask you to complete that survey by e-mail at the end. NO, THANK YOU!! read more

This dealer sucks. Nobody picks up the phone and when they finally do pick up and answer the phone nobody is helpful. Girl in service department didn't even know what I was asking and she then transferred me to an adviser named Michael who was even less helpful. He gave me attitude and made me feel like I didn't know what I was talking about. He said they would charge me $199 for a diagnosis after I had given him the code read on my OBD2 Scanner. Disappointed since this is the dealer where I purchased my car. Do better Colley Ford. All they care about is selling cars but when I need their help with something else they don't want to do their job. Go someplace else, don't waste your time here. read more

I worked with Gary assistant service manager. I own a Ford expedition 2017- I was concerned as a new Ford owner that I had replaced two struts and a set of tires at 30,000 miles- I was concerned about this. He worked diligently going through my history and current concerns. He road tested the car with me twice and spent time "one on one" to run to ground any suspension issues. He is very customer oriented and strives to ensure you are satisfied with the cars performance and work accomplished. He is very professional and follows through. if you have a difficult issue or concern he will take the time and energy to resolve it. Good man Pamela Brown -Ford Expedition -2017 read more

Waited 2 hours 4 an oil change went to speak to service advisor and was informed that they did not know we were waiting and that it would be at least an hour more we are the only customers in the waiting room so we went and spoke to the general manager who appeared surprised that we had waited so long I would avoid this dealership I don't understand as a first-time visitor to this dealership why we would be treated so badly first-time customer and last time customer to this dealership did not get my oil changed I went elsewhere so much for the free services provided by Ford 2 new car purchasers read more

This is my first time buying a vehicle from this dealership, but my second time buying a Ford vehicle. I am a big Chevy fan and have mainly had Chevy's. After trying the first Ford transit van for our work fleet I couldn't help but want to get another one and stick with the transit because of how convenient and spacey they are. On top of having Awesome vehicles that customer service here was awesome. I walked in and told them what I wanted. They were straightforward and playing no games and didn't give me the runaround. I have to say I'm super happy that I purchased from Colley Ford. I will definitely be coming here for our next work van. I appreciate you guys working with me. Thank you Tim for the help and the no-pressure environment. You guys got a customer for life read more

Colley Ford - New van - Auto Repair Near Me - Glendora, California