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    Collins & Sons

    5.0 (5 reviews)
    Open Open 24 hours

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    7 years ago

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    Lyons Plumbing - We support the Down Syndrome Association. The logo hand is actually my daughter's hand, she is a beautiful young women with Down Syndrome.

    Lyons Plumbing

    (129 reviews)

    What an amazing experience with Mark from Lyons!…read more 5+ stars for service, quality, and value. My husband asked several plumbers for quotes, and Mark was the first to reply, right away. He gave us a fair estimate based on the problem description and scheduled a visit immediately. True to his word, he quoted the exact cost when he arrived. During his first visit, Mark was thorough, answered every question, and explained everything clearly. He fixed half the issue on the spot and returned the next day to finish the job. Because the old valve was badly installed and the surrounding "box" cracked when it was removed, Mark went above and beyond. He replaced the whole box and the new valves, a service that would normally cost an extra$200, but he didn't charge us a cent for it. He tested everything before leaving, and when I mentioned our weak‑pressure shower, he instantly diagnosed the cause, explained what caused it, and showed me the issue, and fixed it at no additional cost. I also asked about the slow draining sink, and Mark handed me a tool to remove the debris and showed me how to access the clog. Again, this was free of charge. Mark assured us that Lyons' labor and parts come with a one‑year warranty and that the components used are built to last. In today's world, it's hard to trust someone you don't know, but Mark made us feel completely comfortable and at ease. We're thrilled with the service and will gladly refer Mark and Lyons to anyone needing plumbing or drainage help! We will no longer be looking for another plumber again.

    Price was slightly higher but they were available to get the job done same day. Quote was on the…read morephone and they came later in the day to fix it.

    The Drain Guys - Meet our team of dedicated experts!

    The Drain Guys

    (188 reviews)

    The drain guys saved me from a huge expense when another company wanted to tear up my kitchen to…read morereplace a hole in my drain pipe. The drain guys did a comprehensive review of all the pipes found the problem and was able to implement a sleeve instead of digging up the floor, the other company didn't even provide a video for $1000 though they did fix the initial problem by clearing the clog. Go to the drain guys if you have any drain issues

    I called The Drain Guys on Thursday afternoon for a slow-draining bathtub after attempting to clear…read moreit myself. When scheduling, I specifically asked whether they could provide at least a ballpark estimate for snaking a bathtub drain. I was told there was no way to provide pricing information until a technician saw the issue in person. At the same time, I was assured their pricing was "the best in the business," that the owner operates with integrity, and that they are not in the business of gouging customers. Based on those representations, I agreed to schedule service. I was told that due to the snowstorm and several frozen pipe emergencies, the earliest available appointment was Saturday. I understood that weather can create legitimate service delays and agreed to wait. However, late Friday evening, the night before the scheduled Saturday appointment, I received a text stating the plumber would not be able to come because they were behind schedule. The next available appointment was Tuesday. That resulted in a five-day wait from my original call for a routine drain issue. When the technician arrived on Tuesday, I was quoted $550 to snake a single bathtub drain. The work took approximately 30 minutes. After receiving the quote, I texted the office referencing the earlier statement about having the best prices in the business. I was then told that they had not said that, only that their prices were competitive. If $550 is the standard rate for this service, that information could have been shared when I specifically asked for even a general idea of cost. Being told that no pricing guidance could be provided, while simultaneously being reassured about superior pricing and integrity, created expectations that did not align with the final quote. The technician did clear the clog. However, he did not remove his shoes or use protective coverings despite snow and mud outside, and water was tracked into the home. This experience combined a last-minute cancellation due to scheduling issues, a five-day wait for service, no upfront pricing transparency, and a $550 charge for approximately 30 minutes of work. Prospective customers, particularly those who are cost- or time-sensitive, should request written pricing information and obtain comparison quotes before proceeding.

    Clarksburg Plumbing - Before picture of clog.

    Clarksburg Plumbing

    (48 reviews)

    I've used this company a few times before. I had a sewer pipe replacement done this week. Brady in…read morethe office kept everything smooth. Omar M. and Tevon B. were very pleasant and professional. They ensured I was aware of every step and cleaned up nicely was the work was complete. Would definitely recommend using them again.

    I had these guys come out to take a look at my widowed mom's toilet that was running water. Turned…read moreout the chain to the flapper was too tight and it was fixed in 2 mins (my mom could've described it better and I could've fixed it when I was visiting her). She was charged $140 for this (less than 3 mins of work). That is too much money for such little work. They are also based in the area so it wasn't like they had to drive more than 15 mins. I called their office to see if she could pay less since work was still performed, but they said no, there's nothing they can do. I'll never do business with a company who charges an old woman this much money for this little work. $140 diagnostic fee feels criminal and it is. Do yourself a favor and research other companies in the area before calling these guys, they are only looking to make money instead of providing fair costs for services performed. My mistake was believing to call a local company since I'm from Germantown but nope, never again. The only good thing about them is they are on time, and the everyone is nice on the phone. But the greed is too much. There's doing business, and then there is predatory prices.

    The Elite Service Plumber

    The Elite Service Plumber

    (116 reviews)

    We scheduled service two different times with Shawn and yet not only did he not show up, but he…read morenever even contacted us to let us know. TWO separate times! The first time ge apologized so we thought it was a fluke, but his text on Friday saying he would see us today was meaningless We spent two full days waiting for him to arrive and my husband spent a lot of time cleaning, taking things out from under the cabinets and putting them up on our bathroom counters so that Shawn could actually work on the sinks. We've had boxes on our bathroom counters for 3 weeks now. I actually needed to go to a headache clinic today because I was very sick with a horrible 3 day migraine, but we couldn't leave the house if Shawn was eventually coming. I have notified the friend who referred us to him as well as everyone in my HOA's Facebook group because he was recommended by her and I needed to let others know that Shawn is not a reliable plumber. Baded on all the other 1 srar reviews, i anticipate Shawn will respond and say it's somehow our fault, like he has done with all the other bad reviews, but all we did was try to give him a job to do. We are taking our service elsewhere, likely Tuckers.

    An update on a hot water heater install 4 years later. Ends up that the cold water inlet pipe was…read morecorroding pretty bad right where it connects to the water heater. There must have been a small leak in the connection as I wiped it dry one day and the next day when I checked, it was a little wet. Had another plumber access and come and fix it and he said the pipe was not sealed correctly on the original install, so it obviously cost me money to repair it. Granted this was 4 years later but still I would not expect an issue 4 years after getting a new hot water heater installed, so you can be the judge if thats an unreasonable expectation.

    Collins & Sons - plumbing - Updated June 2026

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