Dr Raymond is cheAp and knowledgeable. What could be better…read moreis getting a hold of someone. Very limited hours.

I honestly can't express how grateful I am to this team. My baby, Bella fell ill over the weekend…read more Thinking it was just a cold, I waited until Monday to schedule an appointment with my vet in Sacramento. They had an appointment open on Tuesday and when I went in, they did bloodwork and x-rays. $1,000 later they said that my Bella would need to have her uterus removed due to Pyometra, and it needed to be removed SOON, but my vet didn't have the staff to do it that day. They referred me to some local vets, saying it could cost upwards of $5,000 or more for emergency surgery, plus an additional $1,000 a night if she had to stay. Then they suggested I go to Placerville if I really couldn't afford that. I contacted the referral, Caitlyn, and within the hour she said they can do it that night. Caitlyn and Dr. Raymond worked tirelessly at 7:45 at night until after 10pm. It was the best $1,000 I've spent, to save my best friend. Please know that there are affordable options if you're in need of help for your companion, compared to the big vets/VCA. I drove 45 minutes from Sacramento to be there, and I wasn't even the furthest away as someone had driven from San Francisco that night. Every person in line had an absolutely glowing review about this place, it's staff and Dr. Raymond, and I'm now one of them. Thank you for saving my Bella.

% dedicated veterinarian. Not bad looking either. He works…read moreendlessly to save every one of God's creatures

The entire staff from top to bottom is absolutely amazing here! Dr Robinson clearly has a true love…read morefor animals and a passion that is second to none!! He is by FAR the best I've ever experienced. Please tell a friend!!

Charlee loves crossroads vet & clinic! The front & back office staff are amazing this is our 3rd…read morevisit they do great everytime

Good service. A bit pricey but they got the job done, and that's all I can ask for. If you need…read moreyour animal checked up, this place is the place to go.

What a amazing team!!!…read more My 15 pound dog was attacked by a very large dog on Sunday. I rushed her to this clinic and the entire staff was fast, efficient, knowledgeable and very caring. The front desk, vet tech Kristina, and Dr. Natt are the best. If I could rate them higher I would give them a 10. Thank you so much much for helping Dolly!!

Dr. Khurmi himself was wonderful. We chose this clinic because of his reputation and were genuinely…read morehopeful it would be a great experience. Unfortunately, the quality of care he provides is overshadowed by an extremely rude and unprofessional front office staff. For about a month we left messages roughly once a week regarding scheduling our Golden Retriever for a spay procedure and never received a call back. Eventually we were told Dr. Khurmi had been on vacation, and suddenly we were able to schedule the surgery. It would have been helpful if that had been communicated earlier, but at that point we were simply happy to finally get the appointment. We chose the laparoscopic option because we had read it could be less traumatic and allow for an easier recovery. We were given a price range, and when we dropped our dog off we paid $1,783.94, which was the lower end of the estimate. When we picked her up, we were told we owed an additional $116.06. The amount itself was no big deal to us. We had already agreed to a cost range and were fully prepared to pay within that range. Out of simple curiosity, we asked what caused the final cost to land at the higher end. The vet tech immediately became defensive and spoke to us in a condescending tone in front of other clients, repeatedly stating that we had agreed to a range rather than simply explaining the difference. We never received a clear answer. While waiting, there were also other clients ahead of us who appeared surprised by additional charges at checkout, so it did not seem like an isolated situation. The discharge process was also rushed. The vet tech briefly went over the medication but did not clearly review the rest of the post-operative instructions before sending us home with a printed sheet. Nearly two weeks later the stitches are still clearly visible, so we called the office today to confirm whether they were dissolvable or needed to be removed. I had made a mental note that the instructions mentioned something about sutures being removed around 14 days, as we are approaching that timeframe and I wanted to get them taken out. When I explained that this had not been discussed with us, the staff member responded in a very abrasive tone, repeatedly insisting that we had been sent home with an instruction sheet rather than simply addressing the question. After requesting the clinical summary earlier to understand the final invoice, I reviewed it again and it actually states "sutures out in 14 days," which contradicts what we were told on the phone today. As a client and not a veterinarian, I should not have to interpret clinical notes to understand basic post-operative instructions. Clear and consistent guidance is important when you are caring for a pet recovering from surgery. I have since emailed the clinic asking for clarification and am still waiting for confirmation on whether the sutures are dissolvable or need to be removed. Based on our experience, the front office staff and vet techs could benefit from additional training in client communication and customer service. Pet owners should feel comfortable asking questions without being spoken to in a defensive or dismissive tone. After reviewing other client feedback and the responses from this business, there appears to be a pattern of defensiveness rather than accountability. Hopefully this situation will be handled differently, but based on those responses I would not be surprised if the reply focuses on defending the clinic rather than addressing the concerns raised. When you trust someone with your pet's surgery, professionalism and clear communication should be the standard, not something clients have to fight for.

Fantastic vet office. My dog is especially tough to take to the vet after a traumatizing incident…read moreearly in his pupperhood. Despite this, these people are just fantastic with him. They are always very patient, understanding and encouraging. Not only that - but they don't try and empty your bank account in your time of need. Some vets will try and sell you on some ridiculously over-priced "plan" before haggling to something more reasonable. Not here. They've diligently worked with me for months on a tricky skin issue which we finally have gotten under control. One time he had gotten bit in his face and there was no way I could bring him into the office without total chaos. They were very creative and drew up a plan with me to sedate him in the car and then take him in. They drained and cleaned his wound. Even with sedation, emergency visit and the special circumstances, I walked away spending a few hundred (versus what I'd expect would be closer to 1k+ elsewhere). Because my pupper is SO difficult at the vet, I've been to *dozens* of vets in EDC and Sacramento county. This is, hands down, one of the best I've visited. Strongly recommend!!!

So relieved to find a Pet Care Clinic that Cares! My…read moreexperience: positively remarkable. From calling for an appointment, to conscientious quality care from Staff & Doctors, to diagnose, to providing options in treatments and clear cost estimates of procedures. My Furbabies & I I are extremely grateful for their professionalism, kindness, & cost conscious care. Follow-ups don't empty my wallet as well. Thank you, all of you at Placerville Pet Clinic.

Amazing vet and staff so glad I live 10min from this gem! Dr. Kennedy is very caring and…read moreknowledgeable and his front office staff is also super friendly!

20 stars if I could. Dr. Kennedy and his team are all amazing. Val, Lexi, Tara, Victoria and Lauren…read moreare all so sweet and helpful! Will be coming here for the rest of forever!! Best vet!

We took our dog there to have a lipoma removed from behind her left ear. The surgery was performed…read morefor $605.00 total. Her previous vet had said it was benign and not to worry about it. But when it appeared to be growing we decided to look into getting it removed. Our groomer recommended Placerville Animal Surgery for low cost and good results. Results have been fantastic. Our dog was fully recovered immediately after the surgery and hasn't looked back. She is as happy as a new puppy despite being over 8 years old!No problems whatsoever, hair growing back nicely, she runs and jumps and plays as she never did before. Many thanks to this fine practice!! If the need ever arises again we will be back.

Yesterday a friend and I took a stray cat into Placerville animal surgery center for a dental. The…read morewoman who has been feeding him said he could hardly eat and was only eating baby food and KMR. Turns out he has stomatitis and had 18 teeth removed!!! They gave him fluids and a pain shot. We also had them do a rabies shot. They sent him home with antibiotics, gabapentin, and pain meds. The total bill came to $495. At most vets this would have been $2000. or more. The cat is doing great today. I can't say enough about the staff. They were friendly, check in went smoothly, and they called this morning to see how he was doing. We really need a place for low-cost dental. Too many animals suffer because their owners cannot afford the high cost of dental work. I highly recommend them. They are at 415 Placerville Dr Suite N in Placerville. Phone# is 530-344-7206. It was well worth the drive. Katie

I love the location of this veterinary clinic. Very convenient, close to my home. Both my cat and…read moredog are clients here. They are treated with kindness,compassion and professionally well taken care of. I definitely recommend this clinic .my pets have been patients for 12 years (dog) and 8 years (cat).

I am extremely disappointed with Sierra Animal Hospital. My dog has incurable glaucoma and depends…read moreon daily eye medication. When the pharmacy told me the prescription had no refills, I contacted Sierra expecting a quick solution. Instead, I was bounced back and forth between the pharmacy and the vet's office because Sierra refuses to accept faxes (only accepts emails which the pharmacy doesn't send), and refuses to call in prescriptions! The pharmacy was willing to fax or speak to the vet directly, but Sierra insisted the only option was for me to drive over and pick up a written prescription -- and even at 9:30 am, they can't guarantee it will be ready by the end of the day. I have to "wait" for a call that the script is ready (like I don't have anything better to do). This is incredibly inconvenient and shows ZERO consideration for clients managing chronic medical conditions, a full time job, family and a life! Their customer service has gone downhill, their policies make simple tasks far harder than they need to be, and their prices are higher than other local vets. I'll be switching clinics after this experience.

Since I am newer to the area, I wanted to try at least two vet clinics in the area. Last year I…read moretried one for my dog's annual exam, and today I tried the other, Pleasant Valley Vet Clinic. I also specifically wanted to try a male vet, as my previous vet in Southern CA was also male (and adored). So, I brought my beloved senior gal (dog) to Dr. Johnson. I was extremely impressed with the facility- ample parking, clean and spacious waiting area, nice decor, complimentary coffee (Keurig), and well-equipped. They are also well-staffed here. Our appointment went very well, Dr. Johnson did a nice job with the exam and discussing my concerns with me (recommended vaccines for the area, skin tags, etc). I especially like a vet who will sit on the floor with my dog and I. It is that type of bedside manner that I look for and appreciate in a vet. Since they have an in-house lab, I was called by the Doctor himself with the blood and heartworm results within 3 hours of my appointment - IMPRESSIVE! I was also impressed with the fact that I could pay in the exam room before I left - a convenience I have never experienced before! The exam cost was comparable to other vets in the area, the blood panel was quite a bit more than what I paid last year at the other local vet. I also appreciate that Dr. Johnson is not the type to push services, but does a nice job at communicating his professional opinion and backs it up with experience. The demeanor of the front desk staff is also very important to me and a point of dissatisfaction with that other vet's office. The gals at Pleasant Valley were friendly and welcoming. Tylene especially went above and beyond to answer some questions I had via email prior to my appointment. She was helpful, thorough and prompt in her responses. The only drawback I find in this area in general, is the lack of a holistic-minded vet. I am extremely particular about my dog's care and wellness, and do my best to research all issues and make the most informed and healthiest decisions I can in order to extend her quality of life. On our way out, my dog enjoyed sniffing and marking in the designated area off of the parking lot, which I thought was a great perk! Neither of my previous vets had this, and I know my gal enjoyed the "pee mail". All in all, I would highly recommend this clinic. The fact that they have several doctors increases your chances of being seen quickly in case of an urgent matter, and the in house lab provides faster results. It is a very nice establishment for this area, has current technology in place, attentive staff and is very clean and well-kept. I was pleased!

This place is for people who value convenience over quality of care. The amount of bad reviews…read moreabout misdiagnoses or not taking symptoms seriously enough are very true, and this carelessness you will pay dearly for. The amount of customers they have no doubt is due to the fact that there are no other vets close by and therefore they don't feel they need anyone's business.

I called with a sick goat-the two ladies were out to Pleasant valley with in 3 hours-and made Lenny…read morebetter-I got the sense they were as concerned as I was-with in a short time Lenny the goat was better-The rate was EXCELLENT-I expected a bill of several hundred dollars was less then half that and they were with Lenny and I for approx 2-3 hours. I loved these ladies-will of course use them next time. Teena-Pleasant Valley Ca.

They came out to my home on a Sunday night in the middle of the Pandemic and their fees were very…read morereasonable. They diagnosed my goat within a few minutes w/o having to do any labs and she knew what was wrong with her from the moment she walked in the barn - they could tell she had gone blind. She was given IV fluids with medications, given multiple injections and an oral medication. Very compassionate, gentle and educational all at the same time. Left with me 12 shots to give her over the next 4 days and charged me less than an emergency vet visit with one of my dogs and I would have to drive them to the appointment. Could not be more pleased with the service and the pricing. There is no doubt I will use them in the future and will tell everyone about the great experience I had.