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    Complete Aquatic Solutions

    4.6 (10 reviews)
    Closed 9:00 am - 4:00 pm

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    Review Highlights - Complete Aquatic Solutions

    Jeff was very sensitive to my distance and sent me pictures, email and voice mail messages to keep me informed.

    Mentioned in 6 reviews

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    Bullfrog Spas Factory Store - Chandler

    Bullfrog Spas Factory Store - Chandler

    (25 reviews)

    We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

    As a two-time Bullfrog Spa owner who has invested tens of thousands of dollars in their products,…read moreit pains me to write this review. However, my recent experience has made it clear that I must part ways with Bullfrog Spas due to their completely ineffective customer service. My journey to replace simple headrests for my A8 model has become a testament to their systematic customer service failures. On March 23, 2024, I met with Gary, the store manager, providing detailed pictures of my spa configuration and the specific headrests needed. He assured me these were regularly stocked items and promised to contact me upon their arrival. After patiently waiting, I followed up on April 13 for a status update. Gary's response: "I don't have a tracking number yes but should be soon." That was the last I heard until I decided to revisit the store as cooler weather approached and my family was reluctant to use a hot tub without proper headrests. During this second visit, I reminded Gary of our March and April conversations. Once again, he assured me of a quick delivery, placing what he claimed was a new order that would arrive "in a couple of days." Two weeks later, on December 21, I messaged him for an update. Silence. On December 23, I reached out again, to which he finally responded: "Hi Ken, sorry I'm out of the store here the last few days and today. I will check tomorrow when I get in and will update you." On December 26, the day after Christmas, Gary informed me that the system had "magically" changed my order to just two headrests of the wrong type, necessitating yet another reorder. Today is January 11, 2025, and I still have no headrests. In two months, this ordeal will mark its one-year anniversary. The most disappointing aspect isn't just the lack of headrests - it's the continuous cycle of empty promises and the complete absence of proactive communication or problem-solving. As someone who has purchased two premium spas from Bullfrog, I find it unconscionable that such a simple replacement part request has been mishandled to this extent. This experience has ensured that my next spa purchase will be with a company that values its customers beyond the initial sale. Anyone want an A8 with NO HEADRESTS? Me either.

    California Pools & Landscape

    California Pools & Landscape

    (437 reviews)

    Cal Pools is incredible. We worked with Randy, Donny and Michelle. All three were amazing! Randy…read morewas very customer centric in his approach as our Sales Rep. Donny is the man and was able to answer all of our questions and address the very few minor concerns we had during the build process. Michelle was an awesome communicator and was happy to get on the phone with me to talk through the process. Our backyard looks like a mini resort and we can't wait to put it to use. Long story short - it pays to go with the best!

    California Pools created our dream backyard oasis. We loved our designer Jacob. He was very…read moreknowledgeable and was able to sketch out all our ideal pool/ yard features. He really took the time to listen about what we wanted and put it all together. We have been in a new build with nothing but dirt in our backyard besides the clutter of kids toys and random tools for the last 5 years. We spoke with 4-5 pool companies about the project but California Pools shined through. We went with California Pools because of the design, the value for what we were paying, warranties with the purchase and we loved the app they use to communicate with through the process. Jacob stayed with us the entire project helping with any plan adjustments or questions. We had some rocky issues at first with our project site manager Dillion's communication but our scheduler Cierra really picked up the slack and got things all better. Cierra was amazing at keeping us sane through the construction process. It's well known major construction on your home is stressful but I believe with her help it made it much better. Dillon had left the company and we were assigned Stephan Dreher. He came and assessed our project as it was almost complete and picked up fine details and got us to the finish line. Stephen is awesome. We are so happy and would recommend California Pools for a complete yard remodel. Our pool is beautiful, the yard looks amazing. High quality all around.

    Complete Aquatic Solutions - poolcleaners - Updated May 2026

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