River was amazing. She let us walk around and answered questions without feeling pressured. She…read morelistened to what we wanted and didn't need and never tried to upsell us beyond what we were comfortable with. She was friendly and extremely personable! We felt like we got a great deal for the product we were receiving. The delivery setup was easy. Marie understood our unique scheduling situation and fit us in. Although we only spoke through email it was pleasant. The delivery team was AMAZING! They were respectful of our property and moved items carefully in order to deliver the spa where we wanted it. They were so friendly and knowledgeable. We've never owned a spa before and they took the time to walk me through the chemicals, the routine, the dos and don'ts and made sure all my questions were answered. I would recommend these guys to EVERYONE! Thank you sunset spas for helping us add a little more JOY into our lives.

WD & his crew did an amazing job on delivery, set up & operational guide. They were true…read moreprofessionals. Thank you WD-

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

We just purchased a new hot tub from Jeff Geffre at Desert Hot Tubs. The experience was great. Not…read moreonly did Jeff answers all our questions he was very helpful in helping us pick out just the right tub with the options we wanted. The installation was seamless and the guys installing it were very careful not only in the delivery but explaining the operation and care of the tub. All in all a great experience. I would recommend them absolutely.

Recently purchased a new hot tub from Jeff Geffre and everything was excellent. From service to…read moreinstallation. The price was a great value as well, I would highly recommend getting your next hot tub from Jeff.

We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

As a two-time Bullfrog Spa owner who has invested tens of thousands of dollars in their products,…read moreit pains me to write this review. However, my recent experience has made it clear that I must part ways with Bullfrog Spas due to their completely ineffective customer service. My journey to replace simple headrests for my A8 model has become a testament to their systematic customer service failures. On March 23, 2024, I met with Gary, the store manager, providing detailed pictures of my spa configuration and the specific headrests needed. He assured me these were regularly stocked items and promised to contact me upon their arrival. After patiently waiting, I followed up on April 13 for a status update. Gary's response: "I don't have a tracking number yes but should be soon." That was the last I heard until I decided to revisit the store as cooler weather approached and my family was reluctant to use a hot tub without proper headrests. During this second visit, I reminded Gary of our March and April conversations. Once again, he assured me of a quick delivery, placing what he claimed was a new order that would arrive "in a couple of days." Two weeks later, on December 21, I messaged him for an update. Silence. On December 23, I reached out again, to which he finally responded: "Hi Ken, sorry I'm out of the store here the last few days and today. I will check tomorrow when I get in and will update you." On December 26, the day after Christmas, Gary informed me that the system had "magically" changed my order to just two headrests of the wrong type, necessitating yet another reorder. Today is January 11, 2025, and I still have no headrests. In two months, this ordeal will mark its one-year anniversary. The most disappointing aspect isn't just the lack of headrests - it's the continuous cycle of empty promises and the complete absence of proactive communication or problem-solving. As someone who has purchased two premium spas from Bullfrog, I find it unconscionable that such a simple replacement part request has been mishandled to this extent. This experience has ensured that my next spa purchase will be with a company that values its customers beyond the initial sale. Anyone want an A8 with NO HEADRESTS? Me either.

Great management and great crew…read more Had a pool pump stop working, and my normal pool guy immediately blamed a failed motor in the pump, despite it only being 2 years old and gave me a large quote to replace. I called Pelican for a second opinion and rather than just push new hardware, they did their due diligence to pinpoint the problem.They figured out that not enough power was being supplied to the pool panel and it ended being a bad breaker that was supplying too little voltage for the pump to operate. One new breaker later and I am back up and running. Thanks Pelican for being good people and not just pushing products.

We used them to balance the chemicals and startup our pool after a renovation (we got a quote from…read morethem for the renovation itself, but it was a bit too high so we went with another company). But each time we got the quote or had service this company was efficient, on time, and had good communication. Once he balanced the pool he explained what he added and answered any questions. Grateful they could fit us into the schedule since we were on a tight timeline after new plaster was put in.

I've been coming to B&B Pools for years and its the only place I'll buy pool supplies…read more The staff here are very knowledgeable and I trust their advice and the products. You can get your water tested here, and the service pool cleaner machines -- and only charge for parts, not labor! Its also a locally owned small business, so shopping here keeps more money in our community. Pro tip -- park behind the store!

I have a cleaning service (for years) recommended by B&B. When I need parts (Pools need parts like…read morehose every season) or repairs, I always use them for repairs and supplies. They send out excellent techs and never once have I felt overcharged. Indeed for a dumb pool owner issue yesterday I was severely undercharged. This store has your back and are very well informed on all pool needs without an oversell.

So went to look at Spas and Dean was outstanding. Requested a visit at home to be sure location and…read morestyle would work and he set a home visit. He came at the time I expected and went over all the spas. We decided on a price and style. Meridian it was, so happy. Today was delivery day and installation. All went as planned & more. Emir the Electrician they highly recommend & team went over and above. We used our hot tub tonight and it made the family beyond happy. This place helped our Holiday season be a lot more enjoyable & peaceful! 10 stars!! Thank you Dean!! Everything you said happened!! Not one step was missed. You will earn more customers!!

From the owner: Being a family business in business for over 37 years in the valley, we specialize in helping our…read morecustomers relax, rejuvenate and truly enjoy the spa that is tailored to their specific needs. We pride ourselves in our product and most importantly customer service after the purchase. Come on in and see what makes us special and why we have over 10,000 happy customers in the valley!

Definitely not spa experts. I gave them 4 tries and 6 weeks to repair my spa, which was under…read morewarranty, but within days it was doing the same thing I originally called them about. Owners never called, despite multiple requests, finally went to another company and within days they had it fixed. Costing me $1389 which should have been covered by SW Spas and Pool. Would not recommend investing in a spa through this company. They lack professionalism, expertise and integrity. -5 stars should be an option, but I had to pick 1.

Andre was so very patient for his sale with me. He never pushed or rushed me. He gave me great…read moreinfo to help navigate and to add value to my hot tub adventure. I purchased in October and have gone through a water change cycle with my tub. It was easy and I could not be happier. It's truly a pleasure to do business with a family business. Look for the yellow duck. You can't miss it.

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

Cal Pools is incredible. We worked with Randy, Donny and Michelle. All three were amazing! Randy…read morewas very customer centric in his approach as our Sales Rep. Donny is the man and was able to answer all of our questions and address the very few minor concerns we had during the build process. Michelle was an awesome communicator and was happy to get on the phone with me to talk through the process. Our backyard looks like a mini resort and we can't wait to put it to use. Long story short - it pays to go with the best!

California Pools created our dream backyard oasis. We loved our designer Jacob. He was very…read moreknowledgeable and was able to sketch out all our ideal pool/ yard features. He really took the time to listen about what we wanted and put it all together. We have been in a new build with nothing but dirt in our backyard besides the clutter of kids toys and random tools for the last 5 years. We spoke with 4-5 pool companies about the project but California Pools shined through. We went with California Pools because of the design, the value for what we were paying, warranties with the purchase and we loved the app they use to communicate with through the process. Jacob stayed with us the entire project helping with any plan adjustments or questions. We had some rocky issues at first with our project site manager Dillion's communication but our scheduler Cierra really picked up the slack and got things all better. Cierra was amazing at keeping us sane through the construction process. It's well known major construction on your home is stressful but I believe with her help it made it much better. Dillon had left the company and we were assigned Stephan Dreher. He came and assessed our project as it was almost complete and picked up fine details and got us to the finish line. Stephen is awesome. We are so happy and would recommend California Pools for a complete yard remodel. Our pool is beautiful, the yard looks amazing. High quality all around.