My washer decided to totally stop mid-cycle. It would not power on and the door was locked with wet…read moreclothes inside. Basic troubleshooting was no help, so I searched for a professional to help get my washing machine repaired and working again. I called and they had availability to come out the next day. I am so happy I called! They were on time and very professional. They had excellent communication and were clear about cost. The service was exceptional and they got my washing machine working quickly. I am very thankful for their help and I will definitely keep their contact for any future help with appliance repair.

Staunch Appliance provided outstanding service, quickly diagnosing the issue with my 28-year-old…read morerefrigerator through thorough research and persistence. They were courteous, professional, and focused on my satisfaction. They even completed the repair on a Sunday to finish it as quickly as possible--and without any extra fees. Pricing was more than fair, and they made me confident I made the right choice to repair rather than replace. I highly recommend them--and would gladly use them again.

We had an absolutely amazing experience with Superior Appliances, Lane was knowledgeable, efficient…read moreand kind. We had a part break on our Speed Queen dryer after being recently fixed by a different company who we learned had charged us for a factory part but used a discount part which then broke. Lane walked me through what he was doing, why, and what to be aware of for the future. The work was fast and high quality and we'll definitely be calling again for any needs in the future.

Lane arrived at my home right at the appointed time and was very friendly and professional. He…read morecovered his shoes and went immediately to work finding the source of the problem with my washing machine. He clearly knows what he's doing, quickly identified the problem and then then described my alternatives -- replace the electro-mechanical drivers, which would have made more business for him, or buy a new machine, which seemed like the best choice based on the cost of the repairs and the age of my washer. I appreciated his objective advice and will clearly call him if I need help again.

Vitalii from Bold & Short Repair replied within minutes of messaging him for repair services on a…read morelate Saturday afternoon. I described my issue with my freezer (loud buzzing sound when the motor comes on) and he was able to schedule a technician to come by on Monday afternoon to work around my schedule. The technician, Vasyl, texted me when he was on his way and arrived promptly as scheduled. He was able to quickly diagnose the issue (ice build up that was hitting the freezer fan when it turns on). To repair, I needed to move all the food items out of the freezer and into coolers, and Vasyl was able to quickly repair the issue by manually defrosting the ice build up using a commercial steamer tool. He inspected the fan and it was still operating normally and no buzzing, so it did not need to be replaced. He was able to diagnose the issue and finish the work within one hour of arrival. The repair price was reasonable and the inspection fee was waived since I went ahead with the repair. Vasyl also answered my questions about how to prevent this from happening again and also some recommendations on future fridges when it is time to replace mine. Vasyl was very friendly, professional, and courteous. Thank you Vitalii and Vasyl for fixing my fridge on such short notice. My family really appreciates the quick turnaround, fast diagnosis and repair, your transparency on the issue, and not recommending any unnecessary replacement parts. You saved us money from buying a whole new fridge!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.

Our dryer had a nasty grinding noise so I called Appliance Repair team. The technician came out…read morelater the same day and fixed our dryer in a little over an hour. The technician was very knowledgeable and personable. The cost of the repair, 1 pulley, 2 rollers, was $346 which I thought was quite reasonable. There's also a 3 month warranty. I would hire Appliance Repair Team again

I had a great experience with the Appliance Repair team. Roman came out to fix an issue with my…read moreSamsung stove that I had been struggling on my own, with no luck. He immediately knew what was wrong and fixed it very quickly. Roman was professional, friendly and respectful of my time and home. Very helpful and efficient- highly recommend!

Erik was great. Came to our house when scheduled, calling ahead to let us know time. Fixed our…read moredishwasher door spring - an easy job but our installation was odd and he figured it out and repaired same day. Would use again and highly recommend.

After leaving a voicemail asking for service, Bree called me back in a timely fashion and was able…read moreto find time in their busy schedule within a week. On my appointment day, Erik alerted me that he could be early, so I gladly accepted. He arrived ready with a face mask (my mother at risk), and got to work right away. He diagnosed the problem with my dryer in a matter of minutes, explained the repair, and offered a quick fix, as well as a discount on some preventative maintenance. I opted for the maintenance and he was finished with everything within an hour. Paying by credit card was convenient and the invoice was transmitted digitally to me via email. Great experience. Highly recommended. If anything else breaks, I will call Diamond Star first.

TL;DR: Believe the low rating and stay away from them. I'm surprised Bosch and others are still…read morerecommending them tainting their brand. I had this technician service my built-in Bosch microwave last year. I specifically requested a control board replacement, but the technician chose to repair the board instead yet still charged me full price. That repair failed about a year later, resulting in the same issue recurring. During the original service, I was told the $160 diagnostic fee (for a 10 minute visit) would be applied toward the repair (standard practice), but the final bill did not reflect that. When I contacted them again in a year for the same issue, the technician came out but did not disclose a diagnostic fee upfront. Given the prior repair and recurring issue, I assumed this would be handled as a continuation of the previous work. However, I was charged another $160 diagnostic fee. When I questioned the charge, I was told it would be sent to collections if I did not pay, which I found inappropriate given the circumstances. At this point, I have paid over $1,300 to this business, and the microwave is still not fixed. Overall, the experience lacked clear communication and alignment on scope and pricing. I would recommend confirming all details in writing before proceeding.

Very quick response and expert knowledge. Vladimir repaired my refrigerator and also evaluated…read moreanother one next door. Helpful, courteous, wears shoe covers and calls to update ETA. Cleaned up and vacuumed inside my refrigerator cabinet with my Dustbuster and brush. Also expert at washer dryer repair and lint and exhaust reset to reduce risk of build up in your ventilation system on the dryer. Has pictures. Especially LG appliances and more.

Technician bailed shortly after arriving…read more He didn't like his process errors being pointed out to him: 1) not checking the control panel for errors before disconnecting power 2) not informing us to de-frost the unit the day before he arrived

Rich was responsive, timely, and efficient while working together. We contacted him about an issue…read morewith our old Samsung fridge that wasn't working. His pricing is fair. He was very knowledgeable about his work and uncovered to solution to our issue - the refrigerator fan or fan motor had been frozen (but I can't recall which, that's why we call the experts!) We appreciated your help, Rich! I'd recommend him if you're having appliance issues in the area.

We had the classic situation where the oven stops working two days before Christmas. I called…read moreAlex...and he fit us in the same day, got to our place quickly, and fixed our stove in minutes! Christmas was saved! He's a nice, friendly guy, as well!

Alex is a gem. We called in late Saturday afternoon about our gas stove not heating up and they…read morewere able to schedule us for Monday afternoon. Something happened and he reluctantly had to reschedule for the next day but was so kind and apologetic. The next day (today) he was here, on time and got right to business. It took him a mere minute to determine it was the ignition and had a part with him. Alex replaced the part and was done within a half hour. The price was reasonable and when we do replace our existing annoying JennAir stove I will use these guys and request Alex for our install. Thank you Alex now I can have my Thanksgiving dinner and start my Christmas baking.

They repaired my washer and I was upset because it started leaking again…read more They came out to look at it again and it turns out it was my issue as I have a lab and when washing, dog hair was breaking to door seal which made it leak. My bad! Thanks again for coming out and identifying the issue at no charge.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.