First, I live in Fall city, their business is in Auburn, I'm blown away they came this far. My…read morefridge was not cooling , and ice was not being made. I called Monday night, they came Tuesday 5:00pm. Brought the brand name parts of what they thought they would need, which was right. They explained it all, were kind and very knowledgeable about my fridge. If they will come, I will always use them . You can't go wrong with Stau

Very professional and great communication. They were able to come out the same day, and they…read morearrived within the 2-hour window that they originally gave me. They explained everything to me as they went through their assessment and repair of my Frigidaire refrigerator. The price was fair for the repair and the work it required. I have their business card, and I will reach out to them again if I ever need another appliance repaired. I will also refer others to them as well.

Lane was amazing! What a good guy. Our fridge had been making noise for a while. He came out and…read moretold me that it was probably one of the fans, but he couldn't be absolutely sure. So, we opted to hold of on the repair. A month later the noise had become much louder, so we called Lane again who had told us that his estimate to fix the fridge would be good for 90 days. He replaced the fan and now no noise! The cost to fix the fridge wasn't bad at all. Lane is a pro!

We had an absolutely amazing experience with Superior Appliances, Lane was knowledgeable, efficient…read moreand kind. We had a part break on our Speed Queen dryer after being recently fixed by a different company who we learned had charged us for a factory part but used a discount part which then broke. Lane walked me through what he was doing, why, and what to be aware of for the future. The work was fast and high quality and we'll definitely be calling again for any needs in the future.

Washing machine repair. Easy to schedule, kind, on time, communicative and fixed the issue after…read moreordering a part. Adding to my stable of contractors. Very happy with the process and result.

My Samsung electric dryer stopped generating heat. I got quotes from several vendors and Bold &…read moreShort was among the most honest ones. Made an appointment with Vitalii for the next date. He arrived on time and the repair was very efficient. He uses only genuine OEM replacement parts. Very satisfied!

Called out Appliance ER to diagnose the spin issue with my washer. They came out promptly (same…read moreday) determined that the dampers were the issue. Gave me a cost to repair that was well beyond my budget and they fully understood. Would be cheaper to purchase a new machine. But with this knowledge, and quick google search and some YouTube videos I was able to replace these dampers for less than $50 doing it myself. I think Appliance ER's diagnostic fee ($110) added value, and with a little additional work I was able to fix the issue myself.

I hate to write this review, we tried to resolve the issue we had with this company after a poor…read morefix on our Kitchen aid refrigerator. We had a blocked drain line that a contracted (wasn't a direct employee of Appliance ER) technician came out to fix. He was very rough trying to get the lower drawers out of our fridge, Marring the interior of our top of the line Kitchen aid. Not to mention he was much more expensive than another repair we had used this same company for which took much much more time and more parts. we were happy with the care and cost of the previous repair (done by an actual appliance ER employee). Trying to get a fix is like pulling teeth and even when getting insurance information for a claim we are getting incorrect information and "not enough" or not correct information per the insurance company. Several months later I give up and am writing reviews of our bad experience. With all of this said, make sure you have documentation of your condition of appliance before time and ask for an estimate ahead of time being that apparently it can vary WILDLY!

Appliance Repair Team was amazingly proficient at diagnosing the problem with our dishwasher…read more Specifically, Val "Vladi" who did the work. We were given a two hour window of time for arrival and Vladi was 5 minutes early! He got to work immediately and quickly diagnosed the problem. And then, he made the repairs, the whole time explaining what he was doing and what we could do to avoid the issue in the future. Additionally, I found the price to be very reasonable. Vladi was extremely personable and I have to say this was the most fun I have ever had regarding any kind of service call. I would not hesitate to call Appliance Repair Team again for ANY appliance problem. I have total confidence they can do the job!

Came out fast: same day availability for an assessment when I called, then were able to return next…read morebusiness day to do the actual repair. They worked on an electric range which not all companies will work on (as it turns out quite a few only service gas). The tech was efficient and professional. Happy with the repair so far.

I appreciated the prompt, professional, and friendly service. Maintaining my appliances beats…read morepaying for new ones every time. My washing machine is mold-free and working beautifully.

Erik was great. Came to our house when scheduled, calling ahead to let us know time. Fixed our…read moredishwasher door spring - an easy job but our installation was odd and he figured it out and repaired same day. Would use again and highly recommend.

TL;DR: Believe the low rating and stay away from them. I'm surprised Bosch and others are still…read morerecommending them tainting their brand. I had this technician service my built-in Bosch microwave last year. I specifically requested a control board replacement, but the technician chose to repair the board instead yet still charged me full price. That repair failed about a year later, resulting in the same issue recurring. During the original service, I was told the $160 diagnostic fee (for a 10 minute visit) would be applied toward the repair (standard practice), but the final bill did not reflect that. When I contacted them again in a year for the same issue, the technician came out but did not disclose a diagnostic fee upfront. Given the prior repair and recurring issue, I assumed this would be handled as a continuation of the previous work. However, I was charged another $160 diagnostic fee. When I questioned the charge, I was told it would be sent to collections if I did not pay, which I found inappropriate given the circumstances. At this point, I have paid over $1,300 to this business, and the microwave is still not fixed. Overall, the experience lacked clear communication and alignment on scope and pricing. I would recommend confirming all details in writing before proceeding.

Very quick response and expert knowledge. Vladimir repaired my refrigerator and also evaluated…read moreanother one next door. Helpful, courteous, wears shoe covers and calls to update ETA. Cleaned up and vacuumed inside my refrigerator cabinet with my Dustbuster and brush. Also expert at washer dryer repair and lint and exhaust reset to reduce risk of build up in your ventilation system on the dryer. Has pictures. Especially LG appliances and more.

Technician bailed shortly after arriving…read more He didn't like his process errors being pointed out to him: 1) not checking the control panel for errors before disconnecting power 2) not informing us to de-frost the unit the day before he arrived

Rich was responsive, timely, and efficient while working together. We contacted him about an issue…read morewith our old Samsung fridge that wasn't working. His pricing is fair. He was very knowledgeable about his work and uncovered to solution to our issue - the refrigerator fan or fan motor had been frozen (but I can't recall which, that's why we call the experts!) We appreciated your help, Rich! I'd recommend him if you're having appliance issues in the area.

We had the classic situation where the oven stops working two days before Christmas. I called…read moreAlex...and he fit us in the same day, got to our place quickly, and fixed our stove in minutes! Christmas was saved! He's a nice, friendly guy, as well!

Alex is a gem. We called in late Saturday afternoon about our gas stove not heating up and they…read morewere able to schedule us for Monday afternoon. Something happened and he reluctantly had to reschedule for the next day but was so kind and apologetic. The next day (today) he was here, on time and got right to business. It took him a mere minute to determine it was the ignition and had a part with him. Alex replaced the part and was done within a half hour. The price was reasonable and when we do replace our existing annoying JennAir stove I will use these guys and request Alex for our install. Thank you Alex now I can have my Thanksgiving dinner and start my Christmas baking.

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

They came and diagnosed the problem and gave me an estimate.. I am waiting for them to get the…read moreparts to complete the job:) They were prompt and good communication:)