The turnaround at this place was super quick. They cleaned up my garbage desktop computer and got it in full working order. No charge for diagnostics either! I hope to never have to come back for repairs but if I do I know I'll be in good hands. read more

I recently spilled a glass of water on my laptop and no surprise, it stopped working. I took my laptop in to Computer Love based on the great reviews here on yelp and also because it's near my home. I wish I could report that my experience matched these other customers, but I had a pretty bad experience here. Computer Love offers a free diagnostic so I dropped off my computer to see what was wrong with it and if it could be fixed. The tech guy there assured me that this was the best place in town to bring my computer. A week goes by and there's no word from Computer Love. Another week goes by and I decide to contact them. The guy on the phone tells me that my computer hasn't been looked at. He says that he had been out of town the week before and the tech guy must have overlooked my computer. He then offers me a $10 discount and says that tech guy will look at my computer the next day. So my computer has been sitting there for two weeks and hasn't even been looked at. I guess that's what a 'free diagnostic' gets you. If a free diagnostic takes two weeks how long would it take them to actually do a repair? That afternoon I decide to pick up my computer and take it somewhere else. After I get my computer the guy at the store tells me 'oh, well, he did look at it and there's no power to it, and well it's pretty much fried'. I ask him which is it - on the phone you said no one had looked at it, but now you're saying it has been looked at. He said that the tech guy did look at it briefly and it's fried. Oh really... I walked two blocks down to another computer repair shop (eBits). I dropped it off and was called three days later to let me know that they can fix it and the cost was completely reasonable. If you really want some computer love - take your computer somewhere other than Computer Love. ** In response to Matt below: There's more to a customer service experience than how much someone is charged. Based on my experience as a customer and the customer service I received - I can and did give you one star. read more

These guys rock. No nonsense technical help at a fair price. Definitely will go back.

THIS PLACE IS LEGIT! I called around and Computer Love was the best deal with the best service by far! Matt and he staff are great. I look my Dell to them and he was able to have me back in BETTER than working condition within 24 hours! I would recommend this cool little spot right on the corner in Capitol Hill to anyone who is looking for a great computer repair shop. read more

I spilled water on my laptop which resulted in the hard drive getting totally destroyed. Found this place based on location and within an hour Matt and his team were working on my laptop . All the files from my hard drive has been successfully extracted and even my old laptop was fixed up to provide an alternative for the weekend . Can't recommend it enough , if you want to support small business and get a great service come here ! read more

Fast, easy, helpful and friendly service. I had gone to the apple store previously and they made my issue seem extremely complicated and time intensive. These guys were able to offer me a simple explanation and get everything done in 24 hours at a reasonable price. read more

I took my computer in with a mysterious problem that (naturally) went away the minute I took it into the Computer Love shop. So even though they weren't able to do anything (fortunately it's still working, knock on wood), they gave me several hours of attention including a full disc and virus scan, including a root kit scan. And for all of this they charged me absolutely nothing. The service was prompt, friendly and professional. I will definitely come back if I need to. The only thing to be aware of is that the entrance is inside a coffee shop (you have to cross thru the coffee shop to get to the stairs to their office). So it can be a bit tricky to find from the street. But once you figure it out, it's very accessible. read more

Matt is great, does his job very well. I'm extremely glad I went to get my computer fixed at Computer Love. I had tried a previous computer service along Aurora, forgot the name of the business, but was quoted a ridiculous price and then charged a separate check up fee. Nope, none of that happened at Computer Love, they have reasonable pricing, with a coupon online, super quick timing and great costumer service. It's been a few days since I got my computer and it is working better than before. Hopefully I won't have to be returning for a computer fix, but I will def recommend this business. read more

Love local stores. very helpful, quick and good service. My external hard drive got retarded so I took it to the University Bookstore on the ave to fix it. They told me that the problem was my external hard drive but it was the cord that I bought from the store Computer Love figured out what the problem was in 5 mins and even gave another cord to me for free! Thank you so much for providing amazing services! read more

Great experience. Really helpful and patient, thoughtful service. Was able to diagnose my computer problem very quickly though it was a complicated issue read more

I had high hopes for this company, which had good ratings. They diagnosed my computer right away and left a message with the estimate. Then, when I called back to get more information and perhaps authorize the work, they ignored me for THREE WHOLE DAYS, despite repeated phone calls and emails. I was without connectivity except for my phone that whole time. When I finally connected with them, they had no explanation for their silence. I won't be talking to them again. read more

If you need data recovery, maybe this is the place for you. If you need real help, do not bother. Four days and five trips to their shop and neither of these two guys bothered to listen to what I said was the problem. I wasted so much time and energy here the refund can't even begin to make things up to me. And the rudeness when it was all over... I'm the customer pal. When I call you and tell you that you've wasted my time, the only words out of your mouth are, "I'm sorry. You're right. A phone call could have solved this." Your little tough guy text message at the end of all this, just proves to me what a punk you are. In the end, you couldn't fix the problem, though you claimed you worked on macs. If you'd run the test on day 1 that you should have, we could have spared each other a lot of headache. And you wouldn't be facing a 1-star review. I will never shop here again. read more

These guys are super intelligent and helpful. I will go back and I'll be telling everyone I know to go there too.

excellent! My giant media/game PC had a power cycling issue - I thought for sure I'd fried the MB/CPU while cleaning it.... Matt and his crew poked around for a week, testing everything out, and finally discovered that it was just a short in the reset button. The result: they saved me hundreds of dollars on labor/replacement parts (older 1156 chipset - difficult to source these days) and even gave my baby back to me with an awesome new video card and upgraded RAM. Now if only I could lose this pesky day job and get to work on Skyrim.... read more

A waste of time driving over after being told that my issue (hard drive stuck in laptop and I needed to swap) would be looked over right away. The owner did not have any idea of what he was dealing with and just told me that he will need to have the electronics engineer look at it and I should come again next day. So basically, no qualified staff present to deliver the service. He kept saying that I could go to eBits and pay a couple of hundred dollars, which was completely irrelevant. I had to take my laptop elsewhere as I needed urgent help. The pricing did seem better compared to other places I have looked at, I hope they improve the service levels. read more

This is an update from the previous review. First, after I wrote the first review, I discovered that one of the USB sockets was broken. Then I discovered that the connection between the screen and the computer was never properly fixed. Finally, the computer stopped working altogether. Not only did Computer Love not fix the computer, they appear to have destroyed it. Perhaps the laptop was at the end of its life. But the technician's insistence that I had dropped it and then what followed from that leads me to suspect that it was indeed dropped--by the technician himself. I withdraw my suggestion that they may be competent. Competence includes a recognition of responsibility for the work done. Basically, I paid $180 for nothing. I would avoid these guys. read more

Disappointed. My computer was not fixed and no clear diagnosis of the problem was given. I never received a call as to the status of my computer and when I finally called for a status, TWICE, both times the person on the phone didn't seem to know what was going on. When I picked up my computer I was charged $50 for fixing what was thought to be the problem, but it wasn't working when I got it home. I ended up at Progressive Tech on Roosevelt. They charged $100 for a full diagnosis. They quickly identified the problem and had me out the door with a working computer in 2 days, no extra charges. It was worth paying $50 more for fast and competent service. read more

I found Computer Love on Yelp, and saw they were offering a deal, so I chose them to help me with my dead laptop. It had been crashed for a year, and I just put it up in my closet to be dealt with later. Finally I decided to see if it could be salvaged as I had tons of pictures of my poor pug who passed last year. Matt didn't charge for a diagnosis, found that my hard drive had failed, and brought it back to life. All of the pictures were back, as well as tax documents, etc. He added more RAM, and now it's like I have a brand new computer! Matt is my hero! read more

Another straightforward screen replacement, but it was done quickly, efficiently, and for WAY less money and time than I'd been quoted at a few other places. Matt was great to work with, and I will both recommend him to others, and return should (god-forbid) I need more repair work. read more

I'm a freelance writer, and I'm pretty hard on my laptops. I've used Computer Love for years to help get me back to work after tripping over power cables or spilling beverages. Their candor and deep unwillingness to gouge customers feels a little unreal, but definitely welcome. Friendly, honest, inexpensive, and fairly quick--even if I move away from Capitol Hill, I'll make the trip back the next time I need repairs. They're the best. read more

yay! i'm in love with computer love!! seriously. this was an awesome end to a very frightening day. after i dropped my laptop and found that my computer wouldn't start, i dialed these guys up, and within a mere few hours - all was well! they were super quick, friendly, FAIR, and effective! i was even offered a cheaper alternative for a replacement hard drive b/c i didn't need one that had as much space as my previous one did (don't ask me for more specifics than that). AND all my data was recovered at no extra charge! LOVE the flat fees and no haggling and just total honesty of this place. next time i drop my laptop (or spill my drink on the keyboard or get a nasty virus or 1 of the other 100 computer mishaps i expect to have in my lifetime)...i'm heading straightaway to COMPUTER LOVE! xoxoox! read more

Matt is awesome. Fantastic customer service, excellent work, all done very quickly. Extremely competitive prices. Matt'll even research the best after-market/replacement parts for you. Don't bother going anywhere else. read more

My laptop crashed, and Matt was able to recover my data - Computer Love is a refreshing indie alternative to the impersonal mega chain computer stores. read more

Prompt service. Friendly. Reasonable charge for work done. Will use again if need arises!

I recently discovered Computer Love. It is a bit hidden inside and up the stairs at the Bluebird ice cream store - but worth the find! I brought in my laptop because of a problem I was having with a program. The owner could have told me to leave the laptop and charge me a diagnostic fee. Instead, he told me to open it up, show him the issue, it was fixed, and told me how to address it in the future. After being dissatisfied with the service at another local shop - I finally found a smart, honest provider who didn't try to rip me off! Definitely going back if I need help in the future! read more

When my laptop stopped being able to access wireless networks, I took it to Computer Love. Although the guys were busy with other jobs, Matt kindly stopped what he was doing and took a look. He quickly ascertained that my anti-virus software was causing the problem, un-installed it, and installed a better anti-virus product. Problem solved, and the whole visit took about 15 minutes start to finish. Well worth the $29 bill to avoid further lost productivity. And the new anti-virus software should help avoid future problems. Fast, effective, and reasonably priced--what's not to (Computer) Love? read more

Located inside a cafe and upstairs. Took my computer to him and he figured out the things that were wrong with it and the price was reasonable. He is a good computer tech and very knowledgeable and I would take my computer to him again. Thanks so much read more

I brought my white Macbook Pro in at 10:30 a.m. for a new hard drive, and picked it up at 4:00. Friendly and knowledgeable service, excellent prices. read more

Diagnosed an issue with a cable connection and created a quote within 15 minutes. Incredibly helpful, nice and professional.

Having issues with my laptop booting up. Was able to drop it off same day and there wasn't a lead time of a week or more to have it looked at. The diagnostic was free (which I was very appreciative of) and results confirmed a battery that needed replacing. Elected to do that myself. The owner understood and was very accommodating. Will definitely bring my laptop back if it has further issues. read more

Excellent and fast service from very friendly people who understand that a computer breaking down can be a very stressful thing and they do their best to really help you. Reasonably priced as well, would definitely recommend checking them out the next time you are in need! read more

This place saved me. I called Computer Love frantically after my laptop screen was damaged while on a business trip. This was a brand new laptop so I knew nothing about it, but Matt had plenty of patience for me on the phone while we tried to figure out what to do, and he told me to come in right away. I was bummed because most places I looked at, including Computer Love, said that turnaround time for a screen repair can be a couple days (even longer in my case because the screen I needed wasn't in stock), which seems appropriate and would normally be fine except that I was scheduled to fly out in 2 days. Matt and his team went the extra mile to meet my timeline by overnighting a new screen and then doing a ridiculously fast repair so I could have it back before flying out. Matt kept me informed the whole time, and the price was super reasonable. The whole process took less than 36 hours and I could not be more thankful. Highly recommend. read more

I dropped my MacBook Pro and that afternoon stopped by Computer Love to get it fixed. While the computer turned on, it was acting funny and I knew something was wrong. (Dropping this machine inevitably had consequences.) Matt told me that I could drop it off and that they'd contact me within 24 hours to tell me what was wrong. Which they did. Turned out the hard drive was broken and they could replace it and do data recovery as well. As I had everything backed up, I opted for the hard drive replacement only, which they replaced that same day! I thought fixing an Apple product was going to be a drawn out, expensive, torturous process, but Matt and the Computer Love team made it seem like they were changing batteries in a calculator. These guys were speedy, inexpensive, and super friendly. My computer is restored and should any future accidents occur, I will definitely be back. read more

You never want to be at a place like this but they do a good job. My HD died just after the warranty expired (of course!) They replaced it quickly. My laptop came with Windows 8 which I always hated as it was awkward to use and seemed to cause problems. They put me back to Windows 7 with the new HD at no charge. Overall, straightforward, simple, relatively quick service. read more

Friendly, knowledgeable and not trying to screw you! Took my 6 yo laptop there when it crashed. They ran a diagnostics on it and took out the hard drive for me. Cost = FREE! They didn't charge me anything. And they provided helpful advice (just get a hard drive enclosure to get everything off of the old hard drive). I would definitely go back. read more

I am a student and needed to be away from my laptop for as little time as possible. They worked with me, were friendly, accommodating, and solved my problem. I was only away from my computer for about two hours, and now my keyboard works again. I would definitely go back. read more

They have been honest & speedy each time I needed some basic laptop repair done, but to be honest the customer service leaves something to be desired, not the taller dude who is in the back room but the balding gentleman at the front, who seems rather like your stereotypical IT guy who doesn't know how to deal with people. If you aren't off-put by the hilariously eye-rolling disdain he has for you, you will be happy with the work. read more

I'm an extreme DIYer. Couldn't find a piece of software I needed. Found Matt = Computer Love, who found the software. Better yet, he showed me how to! Clearly has thorough technical knowledge, but couples that with the ability to relate to customers and adapt his services to their requirements. read more

I travel for work and found myself in Seattle with a failed hard drive. Matt was great when I brought it in. He provided quick turnaround and researched the cheapest option for me to get continued use out of the hard drive. Great to receive such great service from a local business! Highly recommended! read more

Outstanding service and competence! Mike and Joe replaced the video cable in my Toshiba Portege laptop -- an intricate, elaborate repair that requires disassembling the majority of the innards -- thereby solving my problem of a pink, static-y overlay on the screen at certain screen angles. They scheduled the service within 24 hours of my call and did it on the spot. They were gracious and professional throughout. Based on this experience, I recommend them for any computer problem with the greatest enthusiasm. read more