Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.

I cannot thank the team here enough for the incredible care they provided for my dog, Duke…read more Emergency vet visits are always stressful, but Tiana, Zoey, Dr. Molly, and Dr. Rudin were all absolutely fantastic. From the moment I called and then when we arrived shortly after, they were caring, understanding, and genuinely invested in Duke's well-being. The clinic itself was pristine, and even though there were a lot of animals being triaged when we were there, the environment did not seem chaotic at all. They ran everything so efficiently. The team reallt went above and beyond to help ease my nerves, explaining everything in a very calm, thorough, and easy-to-understand way. Having that level of clear communication and compassion during a scary moment made all the difference. I am so grateful to everyone there and would highly, highly recommend them. Thank you!

I took my little loyal in because she had been sick. I called ahead so they were ready for me when…read moreI got there. We met with the tech, Veronica, and the doctor. They worked up an estimate that was quite large. The estimate had a low end and high end numbers. Veronica sat with me and explained each charge along with how and when it may apply. We played around with the numbers to help us fit it within an easier budget. Veronica was very thorough, patient and informative. My baby was sick so we had to do something. I left my pet with them to be treated while hospitalized. Unfortunately, I did not know exactly how sick she was. Within a matter of a short period, diagnostics came in with not so good news that left us with two options. Neither of which I was prepared for. After hearing the extent of my babies sickness, it was evident we needed to set her free. As painful as those words and that decision was, it had to be done. We drove back to that hospital to be with our baby. Sage has a special room just for the letting go process. Although we were not ready to say goodbye, we appreciated the quick return on labs and such, that gave us the answers needed to make the right decision for our girl. If you have been trying and struggling to piecemeal answers for your ill pet, I'd suggest going to this one stop shop. They have the doctors, staff, equipment and specialists on hand to get you the answers your pet and your family deserves. We love you Tabitha and miss you greatly. You were a very special, sweet, loving pup that contributed so much to everyone you met.

I am incredibly disappointed and disgusted by the lack of empathy and urgency at this location. I…read morebrought in 4 rescued kittens that had been accidentally trapped under a client's crawlspace for over 5 days without food or water. This was an absolute medical emergency. Instead of acting quickly, the receptionist was incredibly rude and told me to wait for a nurse just to decide "if they could stay or not." I ended up waiting for over 40 minutes. While I was waiting, three other clients walked in, and all of their animals were taken back to see a nurse immediately. When I questioned the staff about this, they claimed the other animals were emergencies. How are 4 starved and dehydrated kittens not considered an emergency? What makes this worse is that this place is supposed to work with local animal shelters, yet they couldn't care less about these rescue animals when it actually mattered. It felt like because these were rescues and I wasn't a standard high-paying client, they didn't want to bother helping them. A veterinary hospital should care about saving animal lives, regardless of where they came from. The lack of care, terrible communication, and rude behavior at the front desk are completely unacceptable. Avoid this place if you actually have a real emergency.

We had an incredibly challenging weekend. Our sweet boy Gustaaf, potentially ingested an unknown…read morequantity of mothballs after getting into the trash where we had discarded them. We had no idea how many, or if he had eaten any at all. In a panic, we searched for a nearby emergency veterinary clinic and found one that took Goose in right away. They had us contact poison control right away, who helped us determine what kind of moth balls it was, and therefore worked with the vet for treatment. They kept him overnight and into the next day as a precaution. I was a complete mess, dreading the thought of losing him this way. At 12 years old, I know I will face that day eventually, but not like this--due to our own dumb oversight. I'm still sick to my stomach over this crazy situation. We were fortunate to have an exceptionally kind and knowledgeable young veterinarian, Dr. Heeg. It felt like fate brought us to her. Thank you God!!! I'm immensely grateful to the entire staff, not to mention our gratitude to Dr. Walters, who took care of him overnight. This clinic has secured my loyalty for life! Thank you so much, Dr. Heeg! . We are officially adopting you and the clinic!

My wife and I had to euthanize our cat, Mighty, due to old age and health complications. We went to…read moreVCA on Sunday around 12:30am. We were luckily the only ones there so there was peace and quiet and Mighty wasn't scared on his last day. The staff was really compassionate and caring, as if Mighty was their own pet. The process was sad but we deeply appreciate the time they let us have with Mighty and that they explained each time of the process. It was peaceful in the end and my wife and I are relieved that Mighty is no longer in pain and gets to have a nice restful sleep. We've brought Mighty to VCA before and we highly recommend them. Out of all the ERs we've tried, VCA has has the best care for Mighty and they truly know how to handle cats. Thank you VCA staff for all that you've done for our beautiful best boy

Loved the care given to my baby Pablo. Thank you so much to the amazing team : Brianna for booking…read moreour emergency appointment and giving advice, Angily for putting us in a room right away, Jocelyn for listening to our concerns and noting his history, Anjali for taking expert care in drawing his blood, and Dr. Sushma for listening to my concerns, doing a thorough examination and explaining the bloodwork and what I need to do in the future if this situation happens again with medications sent home.

All of the staff are always so kind, and they and the doctors are very knowledgeable. Thank you so…read moremuch for such great service, and thank you for taking such good care of my kitten.

I took my dog in due to an eye issue. We couldn't get in to see her regular vet for several days…read more When I arrived it was explained to me how the process would work. While my dog's issue was considered an emergency, if something of a higher priority would come in then our wait could be much longer. Totally understandable. We were brought to the back almost immediately where they began doing some necessary tests to get to the bottom of my girls issue. My dog was brought back to me and I was told a critical animal came in and the doctor would have to try to stabilize that pet before she could come talk to me. I appreciated being kept informed. When Dr. Lenz came into the room she apologized for the delay which was nice but not expected at all, I totally understand these things happen. It's just like being in the human ER. We were treated with kindness the whole time. I was never pressured to agree to extra testing. Dr. Lenz told me what was suggested and let me decide. Thank you Dr. Lenz and the whole staff for your kindness and compassion that you show your patients, human and furry!

I've spent a lot of time and money over the past 10 years at VCA with all of my loved pets. This…read morepast experience is in no way a negative against the staff as far as their customer service, but more of an "educational" review. I sent this email to them on 1/3, and I haven't received a response yet. Even when this incident occurred, the staff was attentive and went above and beyond to try to resolve the situation. I'm posting this for education to anyone who has a cat. This is a copy of my email on 1/3: Good morning, I wanted to personally write instead of posting a review on Yelp, about our experience when we brought Maple in on Sunday, December 28th. Our family has a long history of pets that we have brought in over the years, and we have never had a negative experience in any way, in fact, I have always spoke highly of the entire staff there when recommending to friends and family. I want to start off by staying that our experience on 12/28 was not a negative one with regards to the staff, but I am writing this email to bring something to your attention in hopes of educating staff to prevent this from happening in the future (and yes, it's not a matter of "if" but a matter of "when" when cats are involved!). Maple has been very sick and multiple visits to her regular vet and your emergency, have happened the past month. We brought her to emergency on 12/28 in hopes of finding out what was wrong and finding a solution. Maple is a very nervous cat and doesn't like strangers, and she really did not like having anything shoved up her butt when she has been in a lot of discomfort due to the diarrhea. Maple was examined, then taken to the room for further testing. I wish I would have objected, but I trusted that staff would do their very best with regard to safety. Unfortunately, Maple escaped their hold and tried to find a place to hide, which was inside an open cabinet where there was an opening to the underside of the steel exam table. I'm sure I don't need to state how dangerous this is and could have been if the outcome was different. Cats are very unpredictable creatures, and after we were invited to go back to the room to try to coax her out, I was surprised at the lack of secure spaces for cats. I want to add that this ordeal ended up being just short of 9 hours at. We tried everything to get her out. This was an extremely stressful and upsetting time for my daughter and I and resulted in my being awake for 24 hours. My daughter ended up calling in sick for work since we left the vet around 6am. I was doing my best not to be upset at staff, but I feel like looking back, there is a bit of negligence on their part. My request is that staff is educated, more careful, and that there is some type of plan in place to mitigate any future occurrences. Maple was lucky. We were lucky that she didn't have a serious health condition and that she was healthy enough to be in that hole for that length of time. My ask is that you also find out from the manufacturer if there is a cover for the inside of that exam table, so that in the off-chance staff leaves that door open, that another cat will not have the same experience as Maple did. I look forward to your response.

I honestly dont know where to begin, but if i could give them 10 stars i would!…read more Brought my dog in today because she was in labor and her first puppy got stuck. As soon as i walked in they got my dog assessed and immediately started helping her get the puppy out. Unfortunately that puppy did not make it but they helped us as fast as they could. Then we discussed further treatment to get the other puppy out safely, she was quickly taken back for xrays to determine placement of puppy #2. Almost immediately after bringing her back out puppy #2 popped out. They immediately started attending to the puppy and helped out of its sack and getting him to nurse on mom. I would also like to add that during this whole emergency my two young children were with me and they were given snacks and tended to while i stood by my dog. This was more than i could have even asked for. The entire staff was friendly, informative, compassionate and helped in any was they could. And after all that i was charged a meer $300 and some change. I was terrified i was going to be facing a $6000+ bill and not once during the process did they demand payment, only asking me to approve one estimate which i didnt even end up paying the whole estimate. If we ever have another pet emergency this will be our first stop. And i just want to thank all the staff again for being absolutely amazing to our family and our fur baby!!!

This place is pretty good for an emergency vet. We were there because one of our dogs had…read moreCoccidiosis and wanted to make sure she didn't become dehydrated from her vommiting and diarrhea, in addition for prevention for the second dog. So not a big emergency, but just a needed visit. Once you call, they are pleasant and send you a link to check in before you get there. Upon arrival, you are pleasantly greeted and we were placed in a waiting room all to ourselves. Within 15 minutes the doctors /vet tech arrived to examine our dogs. And as we waited on a comfy sofa, we didn't really mind the wait. We were there for 2 hours. They did make us feel like we weren't forgotten. Several doctors came to check on us throughout our stay. They didn't have the medications needed to treat our dog, but they did handle all the symptoms til we could get our dog to our regular vet. Plus they didn't charge for our second dog because they couldn't really him. Not the cheapest spot, but what emergency vets are?

*First time experience* Review for a Cat…read more Believe the reviews, this place is phenomenal! While I hope all of our fur babies will never need to come here, sometimes things happen and unexpectedly. I want to be transparent that I was at SAGE earlier in the day-- let's just say I don't like the route they wanted to go and I went to VEG few hours later. As we know, cats are masters at hiding pain and discomfort. The below review was from July 15, 9pm at night. My 5 1/2 cat Bebe's symptoms: 1. Not eating or drinking and it was 95 degrees 2. No potty at all (I have a litter robot, plus two other cats) I brought her in after 15 hours of these symptoms. A bit "quickly" but as I mentioned it was hot out and my girl LOVES food. About the vet: I called beforehand, very nice gentleman answered, didn't rush me, didn't treat me like another number in the queue. I also want to call out, no AI crap! A real human answered when I called I didn't have to select "press 7" etc. I arrived about 20 mins after the call and was greeted warmly by the front desk. Extremely clean place, coffee and tea bar, freshly baked cookies! We were promptly given a room and Dr Molly came in within 15 mins of our arrival after the nurse took vitals. Dr Molly is a pure assets to this vet. Before she started talking, she sat down on the ground to not overwhelm my cat. Her voice is very sweet, she understood my concern and gently got Bebe comfortable. Treated her like a little scared child vs just some animal with no feelings. She got to Bebe's level vs throwing her on the metal table. Dr Molly listened to every little trivial thing I said about the past 24 hours because I wanted to be transparent and she determined we should do an x ray and blood work. I was promptly given the link via phone to pay + outline of costs, clear! I did have to wait about 2 hours for results of the xray due to the hour I was there (9pm to midnight), the results were sent out for review. I received them back and they are the clearest x rays I've ever seen, better than a human hospital, seriously. They send you a live link to download them too. Diagnosis: she came back in, same calm voice vs the chaos she had in the vet (few emergencies popped up with dogs) while I was waiting. She gave Bebe fluids and anti nausea injection and an antibiotic injection. I got home 1am and she started eating! I couldn't believe it. Her red blood cells were a bit high (inflammation), thank god no blockages. What I think was wrong: we had a little stress when I got home with a big box and she ran between my legs and got stressed running into them + the door slammed same time she got freaked out running into my legs hard.

Brought my dog in at 11pm since this was the only available vet that open. She had CHF and we…read morenoticed her breathing was getting muddy and panting. They kept my dog in an oxygen tank overnight and the next day advised us that she would not make it. I understand that vets advise humane euthanasia but they shouldn't guilt trip the patient's owners into it. Also please know how your pets act because vets and vet techs don't know them as much as you do! Our dog usually pants heavily and gets really anxious and the vets perceived it as her struggling to breathe and even kept advising us that euthanasia was the only way. We opted to bring her home and get a second opinion with her primary vet (who advised us that she was still bright and alert and needed treatment, not euthanasia!) Her primary vet also saw red flags with all the different medication she was given and obviously would cause her body to react negatively. We could have lost her that day to euthanasia but thank goodness we followed our instinct and brought her home. It's been 5 days now and she's starting to eat and drink and get her strength back. When it's time - they will let you know. Humane euthanasia is beneficial, yes. But know how your pets are and always get a second opinion if you're not sure!

VEG was beyond amazing. We arrived scared, worried and anxious and after a few hours we left…read morerelieved and happy. The staff was amazing, Dr. Savino came in immediately to assess my cat Socks. Cassidy, Jelani and Christine were also so helpful and friendly. The best part is...if you are struggling financially, they will not hesitate to still help your fur baby and work something out with you. It was well worth the 40 minute drive from SF. You never want to take your pet to the emergency vet, but if you do please take them here. You will not regret it! Honestly, I feel like my words don't do this place justice for how truly wonderful they actually are. P.S. - they have snacks, coffee and freshly baked cookies!

Wow, I had only ever been to the Emergency place on E. Francisco, off the freeway in San Rafael…read more Being in So.Ma(rin) VEG was closer (old Tower records spot that is now Trader Joe's off the Freeway to the right- before Sir Francis Drake/Larkspur Landing Exit w/BEVMo -next to TJs and World Market) and although seems small from the front was spacious and modern and fully staffed & equipped for an emergency. I had spent the night debating if I should take my Pug in or not- for potential Aspiration Pneumonia- (wet loud barking sound) and how they can go from better to bad at day 3-7! Anyways, I tried my vet first in the AM and she had explained that they needed X-rays and to hold her - would maybe need to be put under- and for a brachiocephalious dog- if she took a turn while under(wet lungs) they would NOT have what they need to save her- ie oxygen etc to intubate her. So, my Doc made notes and sent over to them, while I headed over. Was greeted by very friendly staff in a clean tidy spacious space. It was probably 8:30am. I was the only customer. Saw Dr Anderson who went over her history of the many recent things that got us to this moment. She did a quick Sonogram? To look at her lungs to see if she could see foreign matter in her lungs. Yes. They were able to do X-rays and not put her under. They were able to discover this GI issue we have been trying to solve- which put her on rice and cottage cheese which led to it in her lungs- and then this Xray. They prescribed Amoxicillin and cans of a Hill's Rx diet. She just finished all that and really has been doing better each day that passes. I just really appreciated the Doctor's thoughtful process and everything we needed for success. She was luckily on the upswing. *This is the Modern ER for your pets. Totally would recommend to everyone. Call ahead or just go- they are helpful either way. They are 24hours open.

I was totally upset and worked up when I called VEG ER, but…read morethe gentleman on the phone was incredibly kind and calm. When I walked in, I was impressed by how clean and organized the building was. The open concept floor was not what I was expecting but it was really awesome being with my dog every step of the way. The gentleman that helped us offered a bed for my dog to lay on, which was good because we waited like 5 hours. They offer snacks, drinks, as well as blankets for humans because it gets quite cold in there. Everyone there was kind and friendly. You could really tell they were dedicated to their job and providing the best experience for their patients. My princess loved being able to watch everyone walk around her and was completely content. The doctor even sat with her when we were finally seen so she wouldn't have to be moved. :) All the staff talked to her like a baby whenever they addressed her which made me happy too. Really shows they love animals. Paid about $660 to find out she didn't have a lot of poop in her, but the peace of mind was worth it. Getting to see how they take x-rays was cool too, even if my poor baby had to be manhandled hehe. The bill was much cheaper than I expected, which was nice. It was for the initial exam and the x-rays. Would highly recommend coming here for a transparent, wonderful experience!

They took in our cat in an emergency, yes. They were comforting and caring, yes…read more But I do get the feeling this vet is looking for money however they can get it. My cat had a urinary block, which they were able to identify with an ultrasound immediately. I'm very thankful for that. BUT they priced us VERY expensively for a procedure I was able to get done at another vet clinic for half the price. $7-8000 was what we were quoted from them for a urinary blockage clearing and surgery to remove the stones I was able to go to VCA Bradshaw the same evening and get the same surgery for $4k. I love my cat and considered the option of putting him down due to me not being able to afford the surgery. I'm so thankful that I was able to save my cat for a price I was able to afford with VCA Bradshaw.

My dog, Peaches, was referred to SAGE by her veterinarian in Fresno after she began experiencing…read morebloody discharge from her vulva. Despite their best efforts, her veterinarian was unable to determine the cause because they didn't have the specialized equipment needed to perform an endoscopy and take a closer look. Unfortunately, the earliest appointment available at SAGE was a week away, which I completely understood given the demand for specialty care. In the meantime, Peaches needed immediate attention, so I took her to an emergency veterinary hospital in Fresno. There, they sedated her and discovered a foxtail deeply embedded in her vaginal wall. Although they removed it, they couldn't say with certainty that it was the sole cause of her symptoms and strongly recommended that we keep our appointment with the internist at SAGE. I'll admit that after reading some of the reviews online, I was worried that I might be pressured into unnecessary procedures or expensive treatments. I couldn't have been more wrong. From the moment we arrived, I was impressed. SAGE truly operates like a full-service hospital, with the equipment and specialists needed to address complex medical issues all under one roof. Most importantly, the care and professionalism we received were exceptional. Dr. Miller was absolutely amazing. He came into the room already familiar with Peaches' medical history and had clearly taken the time to thoroughly review her records before meeting us. That level of preparation immediately put me at ease. After examining Peaches, Dr. Miller explained that she appeared to be in very good health. He discussed the option of performing additional diagnostic procedures to investigate further and provided a detailed cost estimate. While the procedure was expensive, it was understandable given its complexity. What I appreciated most was his honesty. He told us that, based on her exam and improvement, he didn't feel additional procedures were necessary at that time. Instead, he recommended monitoring her closely and reassured us that if the bleeding returned, we could contact him directly and he would make himself available. His honesty, transparency, and genuine concern for Peaches meant so much to me. Rather than pushing unnecessary testing, he helped us make an informed decision that was truly in our dog's best interest. We also discussed some ongoing digestive issues Peaches has experienced over the years. Dr. Miller offered helpful recommendations, sent us home with food samples to try, and even offered to write a prescription should we decide to switch her diet. As pet parents, we all want veterinarians who are knowledgeable, compassionate, and honest. Dr. Miller and the entire team at SAGE exceeded my expectations in every way. I am incredibly grateful for the care they provided to my sweet Peaches. Thank you, Dr. Miller and the entire SAGE team!

* We rushed our dog to Sage Emergency in Dublin after he choked on a dental treat that got stuck…read more The X-rays showed that it was lodged at the junction between his esophagus and stomach. Dr. Beth Lieblick assessed everything quickly and chose the least invasive option first. After anesthesia, she was able to push the blockage down into his stomach so he could digest it naturally instead of going straight to a major surgery. Our dog stayed overnight for monitoring and came home the next morning safe and stable. Communication was clear the entire time, and the team was professional, calm, and genuinely kind during a very stressful situation. * In terms of cost, this is emergency care, so it is expensive. The initial diagnostic alone was around 1300 dollars. With bloodwork, X rays, anesthesia, the procedure, overnight monitoring, and medications, the estimate initially went up to 14000 dollars. The final total ended up being about 6600 dollars after adjustments. Even knowing emergency care costs more, it is still a financial shock when you are facing a possible life threatening situation for a family member. * We are giving 4 stars. The doctor and team absolutely deserve recognition for their professionalism and friendliness. The only reason we are taking off one star is the price. While we understand emergency care is costly, the numbers can feel overwhelming. Our advice is to get pet insurance if possible. If a bill in the thousands or potentially over ten thousand would be difficult, it is worth researching emergency options ahead of time. For us, what mattered most is that our family member came home safe.